Heritage Inn
34521 Old Postal Ln, Lewes, DE 19958
The Front Desk Agent to check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction
JOB REQUIREMENTS
· Welcome guests by greeting, answering questions, and responding to requests
· Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
· Establishes credit by verifying credit cards of obtaining cash
· Communicate hotel facilities and services to all guests
· Provide information on the local area and points of interest
· Assisting guests with arrivals and departures
· Keep records of occupied rooms and guests
· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, and other general product knowledge to answer guest questions and inquiries
QUALIFICATIONS
· Ability to work in a fast-paced environment, with a high emphasis on customer service
· Ability to ensure all department and hotel services, such as check in procedures, professional telephone etiquette, reservations, etc are followed
· Ability to effectively deal with internal and external customers, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
· Excellent communication
Job Type: Full-time
Job Type: Full-time
Salary: $11.00 to $13.00 /hour
The Front Desk Agent to check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction
JOB REQUIREMENTS
· Welcome guests by greeting, answering questions, and responding to requests
· Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
· Establishes credit by verifying credit cards of obtaining cash
· Communicate hotel facilities and services to all guests
· Provide information on the local area and points of interest
· Assisting guests with arrivals and departures
· Keep records of occupied rooms and guests
· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, and other general product knowledge to answer guest questions and inquiries
QUALIFICATIONS
· Ability to work in a fast-paced environment, with a high emphasis on customer service
· Ability to ensure all department and hotel services, such as check in procedures, professional telephone etiquette, reservations, etc are followed
· Ability to effectively deal with internal and external customers, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
· Excellent communication
Job Type: Full-time
Job Type: Full-time
Salary: $11.00 to $13.00 /hour
Heritage Inn
34521 Old Postal Ln, Lewes, DE 19958
Job Summary
Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift while providing excellent guest services. Report/handle situations to maintain order and ensure observance of applicable laws.
Essential Duties and Responsibilities
Provides excellent guest services.
Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
Tracks room revenues, occupancy percentages, and other front office operating statistics.
Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
Verifies all account postings and balances.
Summarizes results of operations, prepares and distributes reports for management by end of their shift.
Performs duties of the Front Desk Agent.
Monitor lobbies and the front desk.
Investigate disturbances, complaints, thefts, vandalisms, and accidents and report findings to management.
Warns or ejects troublemakers and cautions careless persons.
Obtains assistance for accident victims and writes incident reports.
Notifies management of presence of persons with questionable reputations.
Works with enforcement officers in emergency situations.
Performs other duties as assigned.
Job Types: Full-time, Part-time
Salary: $11.00 to $13.00 /hour
Job Summary
Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day. Oversees front office/front desk operations during the overnight shift while providing excellent guest services. Report/handle situations to maintain order and ensure observance of applicable laws.
Essential Duties and Responsibilities
Provides excellent guest services.
Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
Tracks room revenues, occupancy percentages, and other front office operating statistics.
Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
Verifies all account postings and balances.
Summarizes results of operations, prepares and distributes reports for management by end of their shift.
Performs duties of the Front Desk Agent.
Monitor lobbies and the front desk.
Investigate disturbances, complaints, thefts, vandalisms, and accidents and report findings to management.
Warns or ejects troublemakers and cautions careless persons.
Obtains assistance for accident victims and writes incident reports.
Notifies management of presence of persons with questionable reputations.
Works with enforcement officers in emergency situations.
Performs other duties as assigned.
Job Types: Full-time, Part-time
Salary: $11.00 to $13.00 /hour
Heritage Inn
34521 Old Postal Ln, Lewes, DE 19958
The Housekeeper is responsible for providing exceptional guest experience by ensuring the hotel guest rooms and properly cleaned and maintained.
JOB REQUIREMENTS
· Make beds, change bed linens, clean, dust, and vacuum
· Remove and replace used towels and amenities
· Maintains linen cart and supplies in a neat and organized manner
· Removes and disposes of trash
· Ensures security of guest rooms and privacy of guests
· Clean other designated areas such as restrooms, fixtures, vending areas, storage areas, and other public areas
· Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
· May assist with other duties as assigned
QUALIFICATIONS
· Basic communication skills
· This job requires continuous movement, regularly bending, lifting, pushing, pulling, and carrying items
· The ability to work in both a team environment and independently
· Availability to work weekends and holidays are required
Job Type: Full-time
Salary: $9.00 to $11.00 /hour
The Housekeeper is responsible for providing exceptional guest experience by ensuring the hotel guest rooms and properly cleaned and maintained.
JOB REQUIREMENTS
· Make beds, change bed linens, clean, dust, and vacuum
· Remove and replace used towels and amenities
· Maintains linen cart and supplies in a neat and organized manner
· Removes and disposes of trash
· Ensures security of guest rooms and privacy of guests
· Clean other designated areas such as restrooms, fixtures, vending areas, storage areas, and other public areas
· Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
· May assist with other duties as assigned
QUALIFICATIONS
· Basic communication skills
· This job requires continuous movement, regularly bending, lifting, pushing, pulling, and carrying items
· The ability to work in both a team environment and independently
· Availability to work weekends and holidays are required
Job Type: Full-time
Salary: $9.00 to $11.00 /hour
Heritage Inn
34521 Old Postal Ln, Lewes, DE 19958
Purpose for the Position: To maintain the Hotel areas and all Hotel assets to an acceptable quality standard.
Essential Responsibilities:
Provides professional and courteous service at all times.
Assists Chief Engineer with all maintenance and preventative maintenance to include: refrigeration, heating, plumbing, water treatment, preventative maintenance, convention center front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
Monitors electric, gas and water consumption.
Ensures all projects are completed according to specifications and are completed on time.
Understands and practices all lock out-tag out procedures in accordance with OSHA standards.
Perform all guestroom and public area preventive maintenance services as outlined for your hotel.
Performs maintenance checks of equipment and logs properly.
Reports all safety and security concerns to the Chief Engineer or the Manager on Duty immediately.
Ensures all key inventories are secure.
Responds to all emergency situations prepared to assist.
Participates in ongoing maintenance programs for event space, public space, kitchens and all convention center equipment.
Performs inventory duties as required.
Maintains cleanliness of grounds and attractiveness of landscaping.
Ensures cleanliness and orderliness of all work space and storage areas.
Attends monthly staff meetings.
Complete projects as determined by the Chief Engineer.
To do this kind of work, you must be able to:
Previous hotel engineering experience required.
FSD and EPA certification preferred.
Previous background in HVAC and electrical.
Understand the technologies required in the work you are directly.
Work with a variety of situations.
Solve problems using facts and personal judgment.
React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
Work with different kinds of people.
Change easily and frequently from one activity to another.
Be available on nights, weekends and holidays.
Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
Job Type: Full-time
Salary: $40,000.00 to $48,000.00 /year
Purpose for the Position: To maintain the Hotel areas and all Hotel assets to an acceptable quality standard.
Essential Responsibilities:
Provides professional and courteous service at all times.
Assists Chief Engineer with all maintenance and preventative maintenance to include: refrigeration, heating, plumbing, water treatment, preventative maintenance, convention center front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
Monitors electric, gas and water consumption.
Ensures all projects are completed according to specifications and are completed on time.
Understands and practices all lock out-tag out procedures in accordance with OSHA standards.
Perform all guestroom and public area preventive maintenance services as outlined for your hotel.
Performs maintenance checks of equipment and logs properly.
Reports all safety and security concerns to the Chief Engineer or the Manager on Duty immediately.
Ensures all key inventories are secure.
Responds to all emergency situations prepared to assist.
Participates in ongoing maintenance programs for event space, public space, kitchens and all convention center equipment.
Performs inventory duties as required.
Maintains cleanliness of grounds and attractiveness of landscaping.
Ensures cleanliness and orderliness of all work space and storage areas.
Attends monthly staff meetings.
Complete projects as determined by the Chief Engineer.
To do this kind of work, you must be able to:
Previous hotel engineering experience required.
FSD and EPA certification preferred.
Previous background in HVAC and electrical.
Understand the technologies required in the work you are directly.
Work with a variety of situations.
Solve problems using facts and personal judgment.
React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
Work with different kinds of people.
Change easily and frequently from one activity to another.
Be available on nights, weekends and holidays.
Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
Job Type: Full-time
Salary: $40,000.00 to $48,000.00 /year
