DCH
Tuscaloosa, Alabama
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions
Overview Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA's IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service's closely monitored patient satisfaction scores. Responsibilities Will require, being receptive to, and positively accepting working variable shifts where needed to adequately care for patients and all other areas of nutritional services. Consistently serves each guest in a professional and efficient manner. Instructs each guest, visitor, and family member on the My Dining meal system. Delivers and picks up finished patient trays in a timely manner according to established time constraints. Inventories, records, checks for out-of-date items, and replaces floor stock at established par levels on their designated nursing unit as needed. Has knowledge of My Dining processes and all diet restrictions utilized by the patient, family member, or friend. Have an issued Ascom phone, IPad, and scanner, with them while on duty. Uses Meditech and views their status board often for updates regarding patient needs and limitations. Delivers between meal nourishments (when needed) directly to each guest. Responsible for Quality Assurance control points for the My Dining system ensuring all actions reflects goal of achieving a "5" on patient satisfaction goals including active P.I. meal round surveys. Must participate as a team member by anticipating guest/team member needs and being proactive to the concern, i.e. - Every patient; on every floor/nursing unit; for all meals. Working in the kitchen to dry trays, bag silverware, clean carts, empty retrieval carts, etc., daily as needed. Demonstrates computer literacy to use an IPad computer and its software and Ascom phones. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned regardless of assigned position for that day to ensure uninterrupted services. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient's families, doctor's, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.'s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test. WORKING CONDITIONS WORK CONTEXT: Interpersonal Relationships: Continually have contact with others Frequently deal with external and internal customers Occasionally deal with unpleasant, irrational, or angry people Frequently work with a group, team, or co-workers Physical Work Conditions: Works Indoors in an environmentally controlled conditions Frequently works in physical proximity to others Occasionally will require using PPE's to enter patient rooms Very frequently spends time bending or twisting the body Routinely spends time, kneeling, crouching, stooping, or crawling Frequently spends time making repetitive motions Continuous fast pace, high step count, walking Frequently have hands in water, cleaning solutions, and other chemicals. Continuous carrying an IPad across a shoulder or in hand Structural Job Characteristics: High consequences for error Extremely high importance of being exact and accurate Routinely involves the importance of repeating same tasks PHYSICAL FACTORS: Dynamic Flexibility: Frequently able to repeatedly bend, stretch, or twist Often able to reach out with body and extremities Extent Flexibility: Able to frequently bend, stretch, twist, or reach with your body or extremities Physical Activity requirements: Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel. Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range. Physical presence onsite is essential OTHER JOB FACTORS Sensory Abilities: Finger/hand dexterity to be able to handle equipment, cell phone; computers Hearing and seeing Mathematical Reasoning: Ability to count carbs, calories, fluids, I/O, galley sheets, etc.; and other patient needs. Work Styles: Attention to Detail for all patient requests, needs, and issues. Cooperation and being pleasant and even tempered with patients, family members, doctors and co-workers. Integrity. Being honest and accountable for your actions
LCS Senior Living
Burlington, New Jersey
Position Title: Life Enrichment Assistant FLSA Status: NONEXEMPT Department: Dining Supervisor Title: Resident Experience Manager I. POSITION OBJECTIVE Fosters an environment that strengthens a sense of family and a rhythm of daily life that meets the needs of the residents and other care partners (family, team members, volunteers) through mealtime support on the bistros. Masonic Village at Burlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all our job descriptions. Hospitality Promises We greet residents, employees and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask, "Is there anything else I can do for you?" We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. II. ESSENTIAL FUNCTIONS Ensures excellent customer service is provided to residents, family members, guests, and staff. Serves residents based on their Meal Ticket preferences and dietary restrictions. Partners with other neighborhood team members and volunteers by implementing engagement and mealtime opportunities. Maintains a clean bistro kitchen by sweeping, mopping, dishwashing, and cleaning bistro equipment on every shift. Cleans floors and walls in the bistro. Stores all tableware and other items in the proper area. Properly disposes of trash after each meal. Assists in serving residents in the bistros. III. OTHER JOB FUNCTIONS Performs specific work duties and responsibilities as assigned by Director. Maintains acceptable standards of personal hygiene and complies with the department dress code. Life Enrichment Assistant 03/13/2023 JOB/ POSITION DESCRIPTION Attends in-service training and education sessions as assigned. IV. KNOWLEDGE / EXPERIENCE REQUIREMENTS Minimum completion of ninth grade or equivalent experience. Must be able to follow written and oral directions. Must be comfortable working with COVID-positive patients. Must be fully COVID and flu vaccinated per CDC guidelines and Masonic Village policy. V. LICENSES/ CERTIFICATIONS None Required VI. PHYSICAL & ENVIRONMENTAL JOB REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Ability to read and write in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. VII. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. DISCLAIMER CLAUSE: I have read my job description and specification. I understand the information contained in the job description and specifications. I further understand that this job description and specification is not intended and should not be constructed as an exhaustive list (other duties as assigned) of Life Enrichment Assistant 03/13/2023 JOB/ POSITION DESCRIPTION all the responsibilities, skills, and tasks necessary to meet standards of quality. This job description is intended to be an accurate reflection of the principal job elements essential for making fair decisions. I understand that job functions listed as essential job functions will be evaluated as part of routine performance appraisal procedures. Name (Please Print) Employee Signature The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Position Title: Life Enrichment Assistant FLSA Status: NONEXEMPT Department: Dining Supervisor Title: Resident Experience Manager I. POSITION OBJECTIVE Fosters an environment that strengthens a sense of family and a rhythm of daily life that meets the needs of the residents and other care partners (family, team members, volunteers) through mealtime support on the bistros. Masonic Village at Burlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all our job descriptions. Hospitality Promises We greet residents, employees and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our differences. We make residents, employees and guests feel important. We ask, "Is there anything else I can do for you?" We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. II. ESSENTIAL FUNCTIONS Ensures excellent customer service is provided to residents, family members, guests, and staff. Serves residents based on their Meal Ticket preferences and dietary restrictions. Partners with other neighborhood team members and volunteers by implementing engagement and mealtime opportunities. Maintains a clean bistro kitchen by sweeping, mopping, dishwashing, and cleaning bistro equipment on every shift. Cleans floors and walls in the bistro. Stores all tableware and other items in the proper area. Properly disposes of trash after each meal. Assists in serving residents in the bistros. III. OTHER JOB FUNCTIONS Performs specific work duties and responsibilities as assigned by Director. Maintains acceptable standards of personal hygiene and complies with the department dress code. Life Enrichment Assistant 03/13/2023 JOB/ POSITION DESCRIPTION Attends in-service training and education sessions as assigned. IV. KNOWLEDGE / EXPERIENCE REQUIREMENTS Minimum completion of ninth grade or equivalent experience. Must be able to follow written and oral directions. Must be comfortable working with COVID-positive patients. Must be fully COVID and flu vaccinated per CDC guidelines and Masonic Village policy. V. LICENSES/ CERTIFICATIONS None Required VI. PHYSICAL & ENVIRONMENTAL JOB REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Ability to read and write in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. VII. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. DISCLAIMER CLAUSE: I have read my job description and specification. I understand the information contained in the job description and specifications. I further understand that this job description and specification is not intended and should not be constructed as an exhaustive list (other duties as assigned) of Life Enrichment Assistant 03/13/2023 JOB/ POSITION DESCRIPTION all the responsibilities, skills, and tasks necessary to meet standards of quality. This job description is intended to be an accurate reflection of the principal job elements essential for making fair decisions. I understand that job functions listed as essential job functions will be evaluated as part of routine performance appraisal procedures. Name (Please Print) Employee Signature The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.