Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
May 02, 2024
Full time
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
May 02, 2024
Full time
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Pay range between $48,000 to $55,000 based on Marriott and hospitality experience! Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Hire, train and develop hotel team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Other duties as assigned. Pay range between $48,000 to $55,000 based on Marriott and hospitality experience! Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum 1-3 years of front office management experience in the hospitality industry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Type: Full-time Schedule: Tuesday - Saturday Hours: 40 - 45 hours per week Overview: Are you passionate about animals and thrive in a fast-paced environment? Join our team at the Humane Society of Greater Miami as a Clinic Customer Service Representative! Under the supervision of the Clinic Manager, you'll play a crucial role in providing outstanding customer service to our clients while promoting wellness services and ensuring a positive experience for all. General Duties: Guest Services: Project a professional image of the organization through dress and appearance. Provide friendly and personable assistance to clients, anticipating their needs. Manage guest service issues independently, finding creative solutions to problems. Serve as a liaison between customers and staff, providing service information and pricing. Ensure guest safety by adhering to emergency procedures. Maintain cleanliness and orderliness of workspace and storage areas. Gather information from surgery clients for scheduling purposes and assist with surgical and vaccination check-ins. Clerical: Input and register rabies tags, certificates, and microchips. Prepare new client files and pull existing client files for clinic technician. Create invoices and charge out clients. Input client information into computerized tracking systems. Sales: Promote scheduled promotions and sales to clients. Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department. Other: Treat all animals humanely, properly, and with compassion. Communicate regularly with colleagues in other departments. Perform related duties as assigned. Qualifications: An animal lover with a passion for animal welfare. Very personable and comfortable working in a high-paced environment. Excellent written and verbal communication skills. Strong customer relations skills and leadership capability. Ability to prioritize, organize, problem solve, and coordinate daily activities. Interpretation of statistical reports and financial information. Proficiency in Word and Excel. Bilingual in English and Spanish is a must. Familiarity with veterinary terminology and animal preventative healthcare. Education and Experience: Prior job experience working in an animal shelter, animal hospital, or other animal welfare environment strongly preferred. Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment. Join our team and make a difference in the lives of animals and their owners! If you embody a love for animals, are personable, and thrive in a fast-paced environment, we encourage you to apply. Please send your resume to with the subject line "Clinic Customer Service Representative Application - Your Name ."
May 01, 2024
Full time
Job Type: Full-time Schedule: Tuesday - Saturday Hours: 40 - 45 hours per week Overview: Are you passionate about animals and thrive in a fast-paced environment? Join our team at the Humane Society of Greater Miami as a Clinic Customer Service Representative! Under the supervision of the Clinic Manager, you'll play a crucial role in providing outstanding customer service to our clients while promoting wellness services and ensuring a positive experience for all. General Duties: Guest Services: Project a professional image of the organization through dress and appearance. Provide friendly and personable assistance to clients, anticipating their needs. Manage guest service issues independently, finding creative solutions to problems. Serve as a liaison between customers and staff, providing service information and pricing. Ensure guest safety by adhering to emergency procedures. Maintain cleanliness and orderliness of workspace and storage areas. Gather information from surgery clients for scheduling purposes and assist with surgical and vaccination check-ins. Clerical: Input and register rabies tags, certificates, and microchips. Prepare new client files and pull existing client files for clinic technician. Create invoices and charge out clients. Input client information into computerized tracking systems. Sales: Promote scheduled promotions and sales to clients. Maintain Daily Sales Reports (DSRs) and submit them promptly to the Finance Department. Other: Treat all animals humanely, properly, and with compassion. Communicate regularly with colleagues in other departments. Perform related duties as assigned. Qualifications: An animal lover with a passion for animal welfare. Very personable and comfortable working in a high-paced environment. Excellent written and verbal communication skills. Strong customer relations skills and leadership capability. Ability to prioritize, organize, problem solve, and coordinate daily activities. Interpretation of statistical reports and financial information. Proficiency in Word and Excel. Bilingual in English and Spanish is a must. Familiarity with veterinary terminology and animal preventative healthcare. Education and Experience: Prior job experience working in an animal shelter, animal hospital, or other animal welfare environment strongly preferred. Experience in planning, judgment, implementation, communication, staff development, interpersonal skills, and cost containment. Join our team and make a difference in the lives of animals and their owners! If you embody a love for animals, are personable, and thrive in a fast-paced environment, we encourage you to apply. Please send your resume to with the subject line "Clinic Customer Service Representative Application - Your Name ."
Looking for more than just a job? Looking for a community rather than just coworkers? Then ROBBINS BROOK is the place for you! Robbins Brook is looking for Part-Time Receptionists to join our team on the evening shifts (4p-830p and 2p-830p) Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at Robbins Brook , you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: Possesses knowledge of telephone system and capable of teaching others
May 01, 2024
Full time
Looking for more than just a job? Looking for a community rather than just coworkers? Then ROBBINS BROOK is the place for you! Robbins Brook is looking for Part-Time Receptionists to join our team on the evening shifts (4p-830p and 2p-830p) Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at Robbins Brook , you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: Possesses knowledge of telephone system and capable of teaching others
The Branches of Framingham, Assisted Living and Memory Care Community, is hiring a Part Time Front Desk Receptionist to work every Saturday 4pm-8pm. Great opportunity for a Student. Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at The Branches of Framingham you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book and beauty appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: High school diploma or equivalent certificate preferred. Possesses expert knowledge of telephone system and capable of teaching others
May 01, 2024
Full time
The Branches of Framingham, Assisted Living and Memory Care Community, is hiring a Part Time Front Desk Receptionist to work every Saturday 4pm-8pm. Great opportunity for a Student. Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist at The Branches of Framingham you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Receptionist Duties & Responsibilities: Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book and beauty appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ's Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! Receptionist Requirements: High school diploma or equivalent certificate preferred. Possesses expert knowledge of telephone system and capable of teaching others
Super 8 by Wyndham Prince George
Prince George, British Columbia (BC)
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
Apr 23, 2024
English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years Vacancy-1 Salary-$31.00/hour Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Negotiate with suppliers for the provision of materials and supplies Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Address customers' complaints or concerns Establish work schedules How to apply By email
B.C. Ltd. DBA Mountain View Hope Motel
Cawston, British Columbia (BC)
B.C. Ltd. DBA Mountain View Hope Motel is looking for a Front Desk Hotel Manager for full-time permanent position. Following is the job description, Company Name: B.C. Ltd. DBA Mountain View Hope Motel Location: 504 old hope Princeton way Hope, British Columbia V0X 1L4 Job title: Front Desk Hotel Manager Number of Positions: 1 Start date of employment: As soon as possible Wages: $28.85/hour, 40 hours/week Job Duties: Develop, implement, and evaluate policies and procedures for the operation of the establishment. Prepare budgets and monitor revenues and expenses. Develop pricing and promotional strategies. Negotiate with suppliers of materials and supplies. Supervise staff, oversee training, and set work schedules. Negotiate with clients for the use of facilities for receptions and other functions. Resolve customer complaints. Requirements: Bachelors degree required 2-3 years of experience Language: English How to apply: If eligible, please apply by email: OR by mail: 504 old hope Princeton way Hope, British Columbia V0X 1L4
Apr 21, 2024
B.C. Ltd. DBA Mountain View Hope Motel is looking for a Front Desk Hotel Manager for full-time permanent position. Following is the job description, Company Name: B.C. Ltd. DBA Mountain View Hope Motel Location: 504 old hope Princeton way Hope, British Columbia V0X 1L4 Job title: Front Desk Hotel Manager Number of Positions: 1 Start date of employment: As soon as possible Wages: $28.85/hour, 40 hours/week Job Duties: Develop, implement, and evaluate policies and procedures for the operation of the establishment. Prepare budgets and monitor revenues and expenses. Develop pricing and promotional strategies. Negotiate with suppliers of materials and supplies. Supervise staff, oversee training, and set work schedules. Negotiate with clients for the use of facilities for receptions and other functions. Resolve customer complaints. Requirements: Bachelors degree required 2-3 years of experience Language: English How to apply: If eligible, please apply by email: OR by mail: 504 old hope Princeton way Hope, British Columbia V0X 1L4
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Evenings, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. $22/hr Applications accepted on a rolling basis, no application deadline.
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: WHERE YOU WORK Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte's local culture featuring a new craft cocktail focused lobby bar "billy barr" named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!) Availability Requirements Full-time, Evenings, Weekends required Benefits In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify. Responsibilities: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. $22/hr Applications accepted on a rolling basis, no application deadline.
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Located directly across from the famed Waikiki Beach, Park Shore Waikiki boasts spectacular unobstructed views of the Pacific Ocean and Diamond Head. The hotel's prime location places guests steps from Hawaii's most popular beach, world-class dining, shopping and entertainment - including the Honolulu Zoo and Kapiolani Park. Overview: The Guest Services Manager (OEM) is responsible for assisting the Guest Relations Manager while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Assist with development of employee morale and ensure training of Guest Services personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Be able to perform, completed and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Monitor key control to maintain hotel security Ensure the maximization of room revenue through property approved upsell system. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Establish and maintain good communications and teamwork with fellow employees and third party employees. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Perform check-ins and checkouts; confirm that all SOP's are being followed properly. Train new employees, help to develop and implement training programs. Maintain log of rooms in "out of order" status. Authorize and sign adjustments and paid outs over the limit. Oversee discrepancy report and monitor follow-through. Work closely with housekeeping regarding daily operations. Work closely with third party companies to help deliver seamless and enjoyable guest experiences. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages and promotions currently underway. Follow and enforce all Highgate Hotel credit policies. Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores. Assist with sign off of all Service Standards by Position for Guest Services staff. Monitor all V.I.P.'s, special guests and requests. Review Front Office log books and Guest Request log on a daily basis. Monitor all appropriate service delivery systems. Block rooms for special groups, arrivals, airline crew etc. Participate in Room Inspection programs. Assist in training and cross training of new hires, current employees on a regular basis. Qualifications: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field recommended. College course work in related field helpful. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Expected work week of 47.5 hours Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Resolve guest complaints effectively and efficiently. Attend all hotel required meetings and trainings. Participate in MOD coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Salary Range ($24.00hr - $25.00hr)
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle Location: Located directly across from the famed Waikiki Beach, Park Shore Waikiki boasts spectacular unobstructed views of the Pacific Ocean and Diamond Head. The hotel's prime location places guests steps from Hawaii's most popular beach, world-class dining, shopping and entertainment - including the Honolulu Zoo and Kapiolani Park. Overview: The Guest Services Manager (OEM) is responsible for assisting the Guest Relations Manager while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive. Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Assist with development of employee morale and ensure training of Guest Services personnel. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Be able to perform, completed and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Monitor key control to maintain hotel security Ensure the maximization of room revenue through property approved upsell system. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Establish and maintain good communications and teamwork with fellow employees and third party employees. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Perform check-ins and checkouts; confirm that all SOP's are being followed properly. Train new employees, help to develop and implement training programs. Maintain log of rooms in "out of order" status. Authorize and sign adjustments and paid outs over the limit. Oversee discrepancy report and monitor follow-through. Work closely with housekeeping regarding daily operations. Work closely with third party companies to help deliver seamless and enjoyable guest experiences. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages and promotions currently underway. Follow and enforce all Highgate Hotel credit policies. Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores. Assist with sign off of all Service Standards by Position for Guest Services staff. Monitor all V.I.P.'s, special guests and requests. Review Front Office log books and Guest Request log on a daily basis. Monitor all appropriate service delivery systems. Block rooms for special groups, arrivals, airline crew etc. Participate in Room Inspection programs. Assist in training and cross training of new hires, current employees on a regular basis. Qualifications: High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field recommended. College course work in related field helpful. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Expected work week of 47.5 hours Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Resolve guest complaints effectively and efficiently. Attend all hotel required meetings and trainings. Participate in MOD coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Salary Range ($24.00hr - $25.00hr)
JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
May 02, 2024
Full time
JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
JOB PURPOSE: Responsible for all operational aspects of all Food and Beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Maintain budget boundaries. Comply with NYS labor laws. Keep within Genesee County Health codes. Ensure to keep staff in standard uniform and within Six Flags Darien Lake grooming codes. Work with Scheduling Coordinator on scheduling difficulties. Maintain quality and portion control on all food items. Continuously train all staff. Will set standards and continue to train all seasonal leadership to adhere to these standards. Ensure the best quality food and service is given to guests. Assist in unit inspections along with daily safety auditing on food safety and general safety, to report to food management and the Safety Department. Must be available to work all shifts whether they are morning, afternoon, or evening hours. Must be available to work Monday through Sunday. All other duties assigned or necessary to support the park as a whole and the Food and Beverage Department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any employee that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knows the labor laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIS FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
May 02, 2024
Full time
JOB PURPOSE: Responsible for all operational aspects of all Food and Beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Maintain budget boundaries. Comply with NYS labor laws. Keep within Genesee County Health codes. Ensure to keep staff in standard uniform and within Six Flags Darien Lake grooming codes. Work with Scheduling Coordinator on scheduling difficulties. Maintain quality and portion control on all food items. Continuously train all staff. Will set standards and continue to train all seasonal leadership to adhere to these standards. Ensure the best quality food and service is given to guests. Assist in unit inspections along with daily safety auditing on food safety and general safety, to report to food management and the Safety Department. Must be available to work all shifts whether they are morning, afternoon, or evening hours. Must be available to work Monday through Sunday. All other duties assigned or necessary to support the park as a whole and the Food and Beverage Department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any employee that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knows the labor laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIS FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Job Summary: Manage multiple F&B operations ensuring that they provide Best in Class Guest Service, exceptional revenue, and P&L performance. Responsible for managing Supervisor development, training, staffing, and team member motivation. Job Duties: Contribute to the development and implementation of Limited Time Offers Analyze metrics such as revenue, labor costs, and costs of goods to ensure profitability of assigned locations Train and manage kitchen staff to ensure an exceptional standard of quality of service Ensures employee "Guest First" training guidelines and standards are Ensures safety and sanitation standards are in place and consistently Assists in the preparation and administration of operating budgets, plans, and Monitors revenue control guidelines to ensure the department meets or exceeds loss prevention Assists with regular department reporting Works cohesively with other departments within the park to improve issues and work environment. Performs all other tasks and duties as Preferred Attributes and Skills: Ability to lead a large team of 200+ Outstanding leadership, team building, and motivational skills. High standards and expectations. The ability to provide clear, concise verbal and written communication. Good listening skills. High energy, self-motivated, a positive attitude and a strong work ethic are essential characteristics. Good instincts and analytical skills. A common sense based, "hands-on" management style. A positive, action- oriented focus in the areas of guest service, employee relations and Ability to work with other departments, leased operators and various vendor product support personnel to support the departments and park-wide initiatives and Ability to adjust and respond quickly to changing, multiple Minimum Qualifications: Minimum High School diploma or equivalent. Bachelors in Hospitality or Business Management preferred. Minimum 1-3 years of supervisory experience / minimum of 1-year casual dining experience. Minimum 1-3 years of hands-on food prep/presentation experience Must possess strong leadership, motivational, interpersonal and organizational skills with a positive attitude. Proficient in Microsoft Excel, Word and PowerPoint, & ability to quickly learn inventory/POS programs. TABC and Serv Safe Certified or obtain certification within 60 days. Must have valid driver's license with a clear driving record. Ability to work varied shifts as needed including nights, weekends, and holidays. Must be willing to adhere to company grooming standards at all times. Food Manager Certification preferred
May 02, 2024
Full time
Job Summary: Manage multiple F&B operations ensuring that they provide Best in Class Guest Service, exceptional revenue, and P&L performance. Responsible for managing Supervisor development, training, staffing, and team member motivation. Job Duties: Contribute to the development and implementation of Limited Time Offers Analyze metrics such as revenue, labor costs, and costs of goods to ensure profitability of assigned locations Train and manage kitchen staff to ensure an exceptional standard of quality of service Ensures employee "Guest First" training guidelines and standards are Ensures safety and sanitation standards are in place and consistently Assists in the preparation and administration of operating budgets, plans, and Monitors revenue control guidelines to ensure the department meets or exceeds loss prevention Assists with regular department reporting Works cohesively with other departments within the park to improve issues and work environment. Performs all other tasks and duties as Preferred Attributes and Skills: Ability to lead a large team of 200+ Outstanding leadership, team building, and motivational skills. High standards and expectations. The ability to provide clear, concise verbal and written communication. Good listening skills. High energy, self-motivated, a positive attitude and a strong work ethic are essential characteristics. Good instincts and analytical skills. A common sense based, "hands-on" management style. A positive, action- oriented focus in the areas of guest service, employee relations and Ability to work with other departments, leased operators and various vendor product support personnel to support the departments and park-wide initiatives and Ability to adjust and respond quickly to changing, multiple Minimum Qualifications: Minimum High School diploma or equivalent. Bachelors in Hospitality or Business Management preferred. Minimum 1-3 years of supervisory experience / minimum of 1-year casual dining experience. Minimum 1-3 years of hands-on food prep/presentation experience Must possess strong leadership, motivational, interpersonal and organizational skills with a positive attitude. Proficient in Microsoft Excel, Word and PowerPoint, & ability to quickly learn inventory/POS programs. TABC and Serv Safe Certified or obtain certification within 60 days. Must have valid driver's license with a clear driving record. Ability to work varied shifts as needed including nights, weekends, and holidays. Must be willing to adhere to company grooming standards at all times. Food Manager Certification preferred
JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
May 02, 2024
Full time
JOB PURPOSE: Responsible for all operational aspects of all food and beverage units in their respective area. KEY DUTIES AND RESPONSIBILITIES Communicate with the Food and Beverage Manager on all aspects of the Food and Beverage Department. Assist Food and Beverage Attendants and Unit Leads in all phases of stand operation. Opening areas are to make sure all stands are ready to operate at the proper opening times. Closing areas are to make sure all stands are properly shut down, equipment is turned off and all paper work is completed correctly and turned in to its appropriate place. Be aware of all equipment failures and malfunctions and report to Food and Beverage Manager Responsible for seeing that all team members are in proper uniforms and meet the park grooming codes. Maintain budget boundaries. Help maintain a quality and portion control standard on all food items. Ensure proper PPE is worn at all times. Ensure temperature logs are being filled out every two hours. Work on continuously training and coaching all team members. Must be available to work all shifts whether they are morning, afternoon, or evening hours and be available to work Monday through Sunday. Responsible for monitoring equipment and facilities to ensure proper maintenance. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members Responsible for making sure all team members comply with the company values and are completing our mission. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS Supervisory experience Guest focused Team player Good communication skills Trustworthy Goal oriented Self-starter Knowledge of NYS Labor Laws OTHER FUNCTIONS: Any and all other duties that are assigned or necessary in order to support the IPS Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/and walk for long periods of time throughout the day. Must be able to work outdoors at various times throughout the year. Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech. Requires occasional kneeling and bending. Requires occasional walking, reaching above shoulder, pushing and pulling. Requires occasional lifts and carries up to 60 pounds. Requires occasional carries up to 100 pounds with the assistance of a two wheel hand truck. Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Other duties as assigned. Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Other duties as assigned. Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !