Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Take food and beverage orders, retrieve, and serve alcoholic, non-alcoholic beverages, and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the restaurant area and equipment. Qualifications Minimum one year of experience in a similar position dealing with the public. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Take food and beverage orders, retrieve, and serve alcoholic, non-alcoholic beverages, and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the restaurant area and equipment. Qualifications Minimum one year of experience in a similar position dealing with the public. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It's fitting that we are located at the pinnacle of Vermont! The Pool Supervisor will supervise, train and inspect the performance of the pool staff, ensuring that all procedures are completed to the hotel's standards. S/he will assist where necessary to ensure optimum customer service to guests. The Pool Supervisor assists guests with aquatic needs and supplies. The Pool Supervisor is a champion in Customer Service and Guest/Member relations. In addition, the Pool Supervisor performs special projects for the Wellness Staff and does so without disrupting any of the daily functions of the pool, hotel or without disturbing guests. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, including ski passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Settle into a long-term groove with us or explore endless career opportunities with Hyatt. Proud diversity advocates and EOE. High school diploma or equivalent required. College degree in physical education, exercise science or a related field is preferred Prior supervisory experience preferred Prior hotel or hospitality experience preferred Excellent communication skills Technical proficiency (basic computer applications) Attention to detail Customer service experience Strong organizational and time management discipline Understanding of Spa and Wellness Solid judgment and ability to resolve conflicts effectively Operate effectively in stressful situations Ability to multi-task Ability to adapt to changing guest needs
Apr 26, 2024
Full time
At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It's fitting that we are located at the pinnacle of Vermont! The Pool Supervisor will supervise, train and inspect the performance of the pool staff, ensuring that all procedures are completed to the hotel's standards. S/he will assist where necessary to ensure optimum customer service to guests. The Pool Supervisor assists guests with aquatic needs and supplies. The Pool Supervisor is a champion in Customer Service and Guest/Member relations. In addition, the Pool Supervisor performs special projects for the Wellness Staff and does so without disrupting any of the daily functions of the pool, hotel or without disturbing guests. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, including ski passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Settle into a long-term groove with us or explore endless career opportunities with Hyatt. Proud diversity advocates and EOE. High school diploma or equivalent required. College degree in physical education, exercise science or a related field is preferred Prior supervisory experience preferred Prior hotel or hospitality experience preferred Excellent communication skills Technical proficiency (basic computer applications) Attention to detail Customer service experience Strong organizational and time management discipline Understanding of Spa and Wellness Solid judgment and ability to resolve conflicts effectively Operate effectively in stressful situations Ability to multi-task Ability to adapt to changing guest needs
Four Seasons Hotel and Residences at The Surf Club is seeking an Overnight Security Supervisor. Embark on an enriching and experiential career journey in terms of culture, history and love for luxury service at an exceptional and legendary destination in the Miami Beaches. Join Our Team The Security Supervisor forms part of the Security Team who is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This department establishes, promotes and maintains the Hotel's security and property protection. The Security Team is available 24-hours a day. The Security Supervisor actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property and supervises the rest of the Security Team. The Security supervisor will coordinate resources during their shift, lead or follow up incidents, train team members and other employees on all aspects of security and safety. We are looking for individuals who are skilled problem solvers with particular attention to detail. The Security Supervisor position involves a large amount of contact with guests, local law enforcement and other authorities and excellent personal presentation and interpersonal skills are required. As this position is physical in nature candidates must be able to stand for up to 8hrs per shift and lift up to 50lbs. The Security Supervisor must thoroughly understand all aspects of the operation. At least one year of supervisory experience in a luxury hotel setting is required. Must be able to work Overnight shifts. The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees. The Hotel and Residences Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests' and residents' every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998 join our team and discover why. Benefits Four Seasons Surf Club Employees Enjoy Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and complimentary medical, vision and dental insurance for qualifying employees And so much more! Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Apr 26, 2024
Full time
Four Seasons Hotel and Residences at The Surf Club is seeking an Overnight Security Supervisor. Embark on an enriching and experiential career journey in terms of culture, history and love for luxury service at an exceptional and legendary destination in the Miami Beaches. Join Our Team The Security Supervisor forms part of the Security Team who is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This department establishes, promotes and maintains the Hotel's security and property protection. The Security Team is available 24-hours a day. The Security Supervisor actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property and supervises the rest of the Security Team. The Security supervisor will coordinate resources during their shift, lead or follow up incidents, train team members and other employees on all aspects of security and safety. We are looking for individuals who are skilled problem solvers with particular attention to detail. The Security Supervisor position involves a large amount of contact with guests, local law enforcement and other authorities and excellent personal presentation and interpersonal skills are required. As this position is physical in nature candidates must be able to stand for up to 8hrs per shift and lift up to 50lbs. The Security Supervisor must thoroughly understand all aspects of the operation. At least one year of supervisory experience in a luxury hotel setting is required. Must be able to work Overnight shifts. The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees. The Hotel and Residences Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests' and residents' every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998 join our team and discover why. Benefits Four Seasons Surf Club Employees Enjoy Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and complimentary medical, vision and dental insurance for qualifying employees And so much more! Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it is like to work at Four Seasons, visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Job Description Cook, Full-time (Assisted Living/Skilled Living) ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all saut ed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI05da75a7a5-
May 05, 2024
Full time
Job Description Cook, Full-time (Assisted Living/Skilled Living) ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all saut ed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI05da75a7a5-
Recruiting: Park Springs & Peachtree Hills Place
Atlanta, Georgia
The Homemaker is responsible for the kitchen in the Household. The Homemaker is responsible for the menu, food ordering, preparation, delivery and clean-up for their respective kitchens. They work with all members of the household to deliver member centered care centered around food. Homemakers must be able to think critically and have the ability to shape their practices and responses to specific situations around individual member's needs and preferences. This involves fully assessing a situation, thoroughly probing cause-and-effect. Potential resources, possible options and determining possible solutions/responses that are member-centered and appropriate. Job Description: 1. Plans all menus for the household with collaboration from household members and Care Partners. 2. Orders all food items needed for menu items, engagement and social events within the household. 3. Prepares all soups, stocks, sauces; boils, braises and roasts items as per standardized recipes. 4. Prepares and serves all sauteed, fried, grilled, steamed and baked items as per standardized recipes. 5. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that excellence, quality, temperature and appearance of food is preserved. 6. Determines amount and type of food and supplies required for daily menus and seeing that supplies are obtained from storage areas in adequate time for meal production. 7. Demonstrates good communication and listening skills with Members, guest, vendors and staff. 8. Offers proactive alternatives to address negative deviations and challenges. 9. Maintains ServSafe Certification. Non-essential Job Duties: 1. Maintains assigned work station in a safe and sanitary condition. 2. Maintains acceptable standards of personal hygiene and complies with department dress code. 3. Attends in-service training and education sessions as assigned. 4. Performs specific work duties and responsibilities as assigned by supervisor. Qualifications: 1. Ability to understand and follow instructions in English, communicates effectively, and performs simple arithmetic. Ability to understand measurements and conversions. 2. A minimum of three years' experience as a cook in a hotel, restaurant, club or similar institution. 3. Ability to plan and organize work, to interpret instructions, recipes, specifications and standards. 4. Knowledge of kitchen equipment operations and maintenance. Some knowledge of nutrition and diet. Physical Requirements/Working Conditions: Must be able to stand or walk for up to 8 hours per day. Must be able to bend, stoop, and stretch frequently throughout the day. Moderate to heavy physical effort needed infrequently. Must possess the ability to stand for long periods of time and be able to demonstrate manual dexterity for preparing food. Ability to use standard industrial kitchen appliances required. Must be able to lift up to 50 lbs. independently. Will be exposed to extreme temperatures (freezers and stoves-range burners) for short periods of time along with industrial cleaning chemicals. Must be able to see, hear, and communicate with others. PIf7-0142
May 04, 2024
Full time
The Homemaker is responsible for the kitchen in the Household. The Homemaker is responsible for the menu, food ordering, preparation, delivery and clean-up for their respective kitchens. They work with all members of the household to deliver member centered care centered around food. Homemakers must be able to think critically and have the ability to shape their practices and responses to specific situations around individual member's needs and preferences. This involves fully assessing a situation, thoroughly probing cause-and-effect. Potential resources, possible options and determining possible solutions/responses that are member-centered and appropriate. Job Description: 1. Plans all menus for the household with collaboration from household members and Care Partners. 2. Orders all food items needed for menu items, engagement and social events within the household. 3. Prepares all soups, stocks, sauces; boils, braises and roasts items as per standardized recipes. 4. Prepares and serves all sauteed, fried, grilled, steamed and baked items as per standardized recipes. 5. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that excellence, quality, temperature and appearance of food is preserved. 6. Determines amount and type of food and supplies required for daily menus and seeing that supplies are obtained from storage areas in adequate time for meal production. 7. Demonstrates good communication and listening skills with Members, guest, vendors and staff. 8. Offers proactive alternatives to address negative deviations and challenges. 9. Maintains ServSafe Certification. Non-essential Job Duties: 1. Maintains assigned work station in a safe and sanitary condition. 2. Maintains acceptable standards of personal hygiene and complies with department dress code. 3. Attends in-service training and education sessions as assigned. 4. Performs specific work duties and responsibilities as assigned by supervisor. Qualifications: 1. Ability to understand and follow instructions in English, communicates effectively, and performs simple arithmetic. Ability to understand measurements and conversions. 2. A minimum of three years' experience as a cook in a hotel, restaurant, club or similar institution. 3. Ability to plan and organize work, to interpret instructions, recipes, specifications and standards. 4. Knowledge of kitchen equipment operations and maintenance. Some knowledge of nutrition and diet. Physical Requirements/Working Conditions: Must be able to stand or walk for up to 8 hours per day. Must be able to bend, stoop, and stretch frequently throughout the day. Moderate to heavy physical effort needed infrequently. Must possess the ability to stand for long periods of time and be able to demonstrate manual dexterity for preparing food. Ability to use standard industrial kitchen appliances required. Must be able to lift up to 50 lbs. independently. Will be exposed to extreme temperatures (freezers and stoves-range burners) for short periods of time along with industrial cleaning chemicals. Must be able to see, hear, and communicate with others. PIf7-0142
Cook, Full-time (Assisted Living/Skilled Living) 15201 Olive Blvd, Chesterfield, MO 63017, USA ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all sautéed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years' experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI2158ed6-
May 04, 2024
Full time
Cook, Full-time (Assisted Living/Skilled Living) 15201 Olive Blvd, Chesterfield, MO 63017, USA ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all sautéed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years' experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI2158ed6-
Cook, Full-time (Assisted Living/Skilled Living) 15201 Olive Blvd, Chesterfield, MO 63017, USA ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all saut ed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years' experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI274a2d2a1-
May 04, 2024
Full time
Cook, Full-time (Assisted Living/Skilled Living) 15201 Olive Blvd, Chesterfield, MO 63017, USA ABOUT FRIENDSHIP VILLAGE CHESTERFIELD Industry: Healthcare Social: Company Website DESCRIPTION Job Type Full-time Description Prepares all soups, stocks and sauces; boils, braises and roasts items as per standardized recipes. Prepares and serves all saut ed, fried, grilled, steamed and baked items as per standardized recipes. Prepares or directs the preparation of all food served, following standard recipes and special diet orders. Plans food production to coordinate with meal serving hours, so that quality, temperature and appearance of food is preserved. Determines amount and type of food and supplies required for daily menus and sees that supplies are obtained from storage areas in adequate time for meal production. Maintains assigned work station in a safe and sanitary condition. Maintains acceptable standards of personal hygiene and complies with department dress code. Attends in-service training and education sessions as assigned. Performs specific work duties and responsibilities as assigned by supervisor. Requirements Ability to read and write in English, perform basic arithmetic, understand measurements, and follow written and oral instructions in English. A minimum three years' experience as a cook in a hotel, restaurant, club or similar institution. Understands basic cooking methods. Ability to plan and organize work. Ability to interpret instructions, recipes, specifications and standards. Ability to work with others. Knowledge of kitchen equipment operation and maintenance. Some knowledge of nutrition and diet. Hear from our team! Faith Based: Growth within: PI274a2d2a1-
Job Description Our Snooze story At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you re feeling at the moment, we re always looking to turn your experience upside down and on its side. With every meal we serve, we re dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region. Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics! Taking on the role of Regional Manager of Operations isn t just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze s highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks, duties, and responsibilities as assigned to meet Snooze s business and operational needs The Bennie-fits This role comes with some sweet perks! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off-days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let s talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let s get physical! (additional requirements) Must have the stamina to work 45-55 hours per week . click apply for full job details
May 03, 2024
Full time
Job Description Our Snooze story At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you re feeling at the moment, we re always looking to turn your experience upside down and on its side. With every meal we serve, we re dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region. Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics! Taking on the role of Regional Manager of Operations isn t just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze s highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks, duties, and responsibilities as assigned to meet Snooze s business and operational needs The Bennie-fits This role comes with some sweet perks! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off-days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let s talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let s get physical! (additional requirements) Must have the stamina to work 45-55 hours per week . click apply for full job details
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
May 02, 2024
Full time
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
May 02, 2024
Full time
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
May 01, 2024
Full time
About the Role The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift's operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations. Position Responsibilities Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service. Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations. Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel. Extends complimentary services to players when appropriate and within established guidelines. Amicably resolves customer related problems. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets. Maintains the integrity of all gaming activity. Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs. What's Required The ability to obtain, and or possess a key license. High School diploma or equivalent preferred Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino The ability to speak, read and write in English
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Garden of the Gods Club
Colorado Springs, Colorado
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events. Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires (Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Daily - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X
Apr 23, 2024
Full time
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events. Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires (Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Daily - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X
Garden of the Gods Resort and Club
Colorado Springs, Colorado
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events . Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires ( Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Dail y - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by ApplicantPro
Apr 23, 2024
Full time
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events . Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires ( Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Dail y - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by ApplicantPro