Hotel Equities
Columbia, South Carolina
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit Supervisor for the Sheraton Hotel in Columbia SC Night Auditor (Overnight Shift 9 PM- 5 AM or 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Supervisor responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit Supervisor for the Sheraton Hotel in Columbia SC Night Auditor (Overnight Shift 9 PM- 5 AM or 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Supervisor responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
Tigh-Na-Mara Resorts Ltd
Nanoose Bay, British Columbia (BC)
Opportunity to earn an additional $30,000+ per year in banquet gratuities! Tigh-Na-Mara Resort is a premier oceanfront resort nestled in the heart of Vancouver Island, offering guests a tranquil escape surrounded by natural beauty. With a commitment to providing exceptional guest experiences, we are seeking a Banquet Captain to support our many events hosted at our beautiful resort and conference centre. What Tigh-Na-Mara Offers you! Health, and medical benefits Professional development opportunities Opportunities for internal growth and promotion Perks and discounts for the resort, including Pines gift shop and Cedars restaurant, and the Grotto Spa! Access to all resort amenities (including pool and fitness facilities) A supportive and inclusive work environment The opportunity to work with our amazing team! Position: Do you love to host events, and be part of the action? Tigh-Na-Mara is recruiting a Banquet Captain to lead our Banquets team. This is a hands-on position where you will oversee the coordination of the daily banquet events, which include the conference, meetings, weddings, and other events. This role acts as the primary contact for our guests to ensure a seamless event! Responsibilities include but are not limited to: Oversee and coordinate banquet rooms set-up and tear down Greet event organizers and gain an understanding of their specific event needs and expectations, and relay information to banquet manager, culinary department, and banquets team Maintain positive relationships with all conference guests, Support our value that the Guest always comes first, and go above and beyond to exceed expectations Support training of Banquets team members Ability to ensure that the quality of the service/food offered is exceptional and proactively address any potential issues/concerns Problem solve on the spot Qualifications: Must have Serving It Right certification Knowledge of service techniques, wine service, bartending, food service Proven ability to manage people, develop and maintain positive relationships Superior guest service skills Excellent communication skills; verbal and written Effective and efficient time management and organizational skills, Above average attention to detail, striving for perfection Ability to take on responsibility and use initiative to prioritize and work effectively under pressure and in a fast-paced environment for extended periods of time. Must be a team player and consistently promote a team environment Flexible schedule ability is a must. The position requires the ability to work a variety of shifts including days, evenings, weekends, and holidays supporting events. Physically fit and able to lift heavy objects (up to 30 lbs.) Able to perform physical tasks including climbing a step ladder or step stool, and moving tables or furniture for event set up and take down Hourly rate ranges between $18.25 - $22.00 per hour based on experience. In addition to hourly wage, there is an opportunity to earn up to (or more than) $30,000 per year in gratuities. We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful ocean side location, we would love to hear from you. Apply now to join our team as a Banquet Captain! Please apply below with an up-to-date resume. No phone call or in person applications please. Job Type: Full-time Pay: $18.25-$22.00 per hour Expected hours: 32 - 40 per week Benefits: Company events Dental care Discounted or free food Extended health care On-site gym On-site parking Paid time off Store discount Flexible Language Requirement: French not required Schedule: 8 hour shift Holidays Overtime Supplemental pay types: Overtime pay Tips Language: Fluent English (required) Licence/Certification: Serving It Right (required) Work Location: In person
Opportunity to earn an additional $30,000+ per year in banquet gratuities! Tigh-Na-Mara Resort is a premier oceanfront resort nestled in the heart of Vancouver Island, offering guests a tranquil escape surrounded by natural beauty. With a commitment to providing exceptional guest experiences, we are seeking a Banquet Captain to support our many events hosted at our beautiful resort and conference centre. What Tigh-Na-Mara Offers you! Health, and medical benefits Professional development opportunities Opportunities for internal growth and promotion Perks and discounts for the resort, including Pines gift shop and Cedars restaurant, and the Grotto Spa! Access to all resort amenities (including pool and fitness facilities) A supportive and inclusive work environment The opportunity to work with our amazing team! Position: Do you love to host events, and be part of the action? Tigh-Na-Mara is recruiting a Banquet Captain to lead our Banquets team. This is a hands-on position where you will oversee the coordination of the daily banquet events, which include the conference, meetings, weddings, and other events. This role acts as the primary contact for our guests to ensure a seamless event! Responsibilities include but are not limited to: Oversee and coordinate banquet rooms set-up and tear down Greet event organizers and gain an understanding of their specific event needs and expectations, and relay information to banquet manager, culinary department, and banquets team Maintain positive relationships with all conference guests, Support our value that the Guest always comes first, and go above and beyond to exceed expectations Support training of Banquets team members Ability to ensure that the quality of the service/food offered is exceptional and proactively address any potential issues/concerns Problem solve on the spot Qualifications: Must have Serving It Right certification Knowledge of service techniques, wine service, bartending, food service Proven ability to manage people, develop and maintain positive relationships Superior guest service skills Excellent communication skills; verbal and written Effective and efficient time management and organizational skills, Above average attention to detail, striving for perfection Ability to take on responsibility and use initiative to prioritize and work effectively under pressure and in a fast-paced environment for extended periods of time. Must be a team player and consistently promote a team environment Flexible schedule ability is a must. The position requires the ability to work a variety of shifts including days, evenings, weekends, and holidays supporting events. Physically fit and able to lift heavy objects (up to 30 lbs.) Able to perform physical tasks including climbing a step ladder or step stool, and moving tables or furniture for event set up and take down Hourly rate ranges between $18.25 - $22.00 per hour based on experience. In addition to hourly wage, there is an opportunity to earn up to (or more than) $30,000 per year in gratuities. We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful ocean side location, we would love to hear from you. Apply now to join our team as a Banquet Captain! Please apply below with an up-to-date resume. No phone call or in person applications please. Job Type: Full-time Pay: $18.25-$22.00 per hour Expected hours: 32 - 40 per week Benefits: Company events Dental care Discounted or free food Extended health care On-site gym On-site parking Paid time off Store discount Flexible Language Requirement: French not required Schedule: 8 hour shift Holidays Overtime Supplemental pay types: Overtime pay Tips Language: Fluent English (required) Licence/Certification: Serving It Right (required) Work Location: In person