Seasonal Front Desk Specialist

  • Vacasa
  • Martha's Vineyard, Massachusetts, USA
  • Jun 28, 2020
Seasonal Front Desk and Night Auditors

Job Description

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we’re looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.

What you’ll do

  • Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or realtor visits
  • Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
  • Build and maintain business relationships and open lines of communication with other internal support teams

The skills you’ll need

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Professional in all forms of communications such as email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work environment and physical demands

  • Availability to work Sunday through Saturday, early mornings and evenings as needed
  • Ability to use hands to finger, handle or feel, and reach with hands and arms
  • Ability to stand, sit, and walk for an extended period of time
    • Reach overhead and below the waist
    • Regularly push, pull, and lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, and twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation:

  • $20.00/hour

What you’ll get

  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave 
  • Career advancement opportunities
  • Employee discounts
  • All the equipment you’ll need to be successful
  • Great colleagues and culture