In-Seat Wait Staff - Comerica Park

  • Delaware North
  • Detroit, MI, USA
  • Feb 14, 2020
Full time Banquet Staff Procurement Staff Supply Chain Staff

Job Description

Our Exciting Work Environment

Comerica Park is the home of the Detroit Tigers. This facility is a combination ballpark, theme park and baseball museum, which hold approximately 40,000 guests. Sportservice is the premier provider of catering, concessions, fine dining, premium seats, retail and suites. Please visit to learn more.

The Opportunity

POSITION SUMMARY
Serves food and beverage items to guests in accordance with the Company's Guest Path Universal Service Standards and applicable Operational Standards.

ESSENTIAL FUNCTIONS:
Greets guests at table and supplies guests with menus if necessary
Communicates daily specials, answers questions about menu items, and takes beverage and/or food orders
Serves alcoholic beverages responsibly, requests identification, adheres to all unit and company alcohol service policies and procedures.
Enters orders into point-of-sale system so that kitchen staff can prepare food.
Picks up drinks and food when orders are ready and delivers orders to guests
Observes and follows-up with guests to respond if they require additional service
Prepares and delivers check to guests at table
Accepts and processes payment or directs customer to cashier
Performs opening, closing, and side work duties as assigned
Performs other duties as assigned

NON-ESSENTIAL FUNCTIONS:
Makes suggestions to management to improve service, or change menus
Trains others on job duties and company procedures

EDUCATION & EXPERIENCE:
Must have 1-3 years STRONG previous experience as a server, or similar guest service position strongly preferred.
Previous experience with a point-of-sale system in service or hospitality environment preferred

KNOWLEDGE, SKILLS & ABILITIES:
Excellent guest service skills; ability to adhere to Company's Guest Path Universal Service Standards
Ability to complete required pre-employment sanitation and alcohol service training
Ability to work quickly and efficiently in a fast-paced environment
Ability to work under pressure and handle multiple suites assignments at one time
Possess basic knowledge of standard drink recipes and alcohol brand names.
Ability to operate point-of-sale system to enter orders and prepare checks.
Basic math skills; ability to accurately total guest checks and count change
Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly.

PHYSICAL REQUIREMENTS:
Ability to remain on feet for entire length of shift
Constant standing, walking, bending, reaching and repetitive motions.
Ability to maneuver between tables and around corners.
Ability to lift, balance and move large food trays, weighing up to 35 lbs.
Visual acuity and hearing sufficient to take orders and prepare bills.

PHYSICAL REQUIREMENTS:
Ability to lift up to 35 pounds for set-up, service and clean up of functions
Ability to stand or walk for entire length of shift; may include walking up and down stairs
Good mobility to maneuver between suites to deliver food and/or assist guests in suites.

ENVIRONMENTAL WORKING CONDITIONS:
Variable temperatures -- required to move between hot, noisy conditions of kitchen and climate-controlled dining environment
Noise level may be moderate to high during busy times

Pay Rate: $6.25/Tips

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.