Job Description Western Digital is recruiting an experienced candidate to manage all North America Corporate Services with a key focus on Northern California at the Western Digital sites in San Jose and Fremont. Limited travel may be necessary to support the remote North American sites. A minimum of 5 years' managerial experience in a similar role within a global company's, high positive energy environment, with a focus on company processes while supporting the company's diverse cultures is required. The Site Services Manager is responsible for overseeing the daily operations and quality of the site services, including cafeterias, vending, catering and coffee at Western Digital's Great Oaks location, as well as management of additional sites across North America. This leader ensures that the site services meet the standards of quality, safety, hygiene, customer satisfaction and budget management. The site services leader also supervises, trains and evaluates the site services staff and coordinates with vendors and contractors. Responsibilities: Manage the site services operations, including cafeterias, vending, catering and coffee, and ensure compliance with policies, procedures and all regulations. Monitor and evaluate the quality, safety, hygiene and customer satisfaction of the site services and implement corrective actions as needed. Budget control management and orders - supervision and monitoring of the annual budget ($ 2M), ongoing monitoring of orders, responsibility for meeting the requirements and budget framework, analysis and planning. Oversee primary vendor relationships to ensure performance against contract requirements, while being flexible enough to adapt to evolving campus needs Coordinate with vendors and contractors and negotiate service agreements. Collaborate with other departments to coordinate special events and catering services at Great Oaks. Work with Program Manager for Headquarters to ensure top tier customer service for executive services needs Stay updated on the latest trends and best practices in the site services industry and implement improvements and innovations. Initiation, planning, execution and control of various projects in the Corporate Facilities Services team. The ability to drive processes in a complex organization and multitasks against multiple interfaces in the organization. Preparation and analysis of monthly and period end financial reports for management team - provide explanations for variances to budget and forecasts, identify trends and KPIs. Handle and resolve any issues or complaints related to the site services.
May 01, 2024
Full time
Job Description Western Digital is recruiting an experienced candidate to manage all North America Corporate Services with a key focus on Northern California at the Western Digital sites in San Jose and Fremont. Limited travel may be necessary to support the remote North American sites. A minimum of 5 years' managerial experience in a similar role within a global company's, high positive energy environment, with a focus on company processes while supporting the company's diverse cultures is required. The Site Services Manager is responsible for overseeing the daily operations and quality of the site services, including cafeterias, vending, catering and coffee at Western Digital's Great Oaks location, as well as management of additional sites across North America. This leader ensures that the site services meet the standards of quality, safety, hygiene, customer satisfaction and budget management. The site services leader also supervises, trains and evaluates the site services staff and coordinates with vendors and contractors. Responsibilities: Manage the site services operations, including cafeterias, vending, catering and coffee, and ensure compliance with policies, procedures and all regulations. Monitor and evaluate the quality, safety, hygiene and customer satisfaction of the site services and implement corrective actions as needed. Budget control management and orders - supervision and monitoring of the annual budget ($ 2M), ongoing monitoring of orders, responsibility for meeting the requirements and budget framework, analysis and planning. Oversee primary vendor relationships to ensure performance against contract requirements, while being flexible enough to adapt to evolving campus needs Coordinate with vendors and contractors and negotiate service agreements. Collaborate with other departments to coordinate special events and catering services at Great Oaks. Work with Program Manager for Headquarters to ensure top tier customer service for executive services needs Stay updated on the latest trends and best practices in the site services industry and implement improvements and innovations. Initiation, planning, execution and control of various projects in the Corporate Facilities Services team. The ability to drive processes in a complex organization and multitasks against multiple interfaces in the organization. Preparation and analysis of monthly and period end financial reports for management team - provide explanations for variances to budget and forecasts, identify trends and KPIs. Handle and resolve any issues or complaints related to the site services.
The Food and Beverage Department at Six Flags Great Adventure has an exciting opportunity available and is looking for candidates to be a part of the Culinary Internship Program. This position will be focused on Back of the House operations in a food stand in the park. Our goal within the Food and Beverage Department is to not only deliver exceptional meals to our guests, but to also assist in making memorable family experiences around our meals while following the Six Flags Mantra. Joining our program will provide you the tools necessary to jumpstart a career within the culinary world. Key Duties and Responsibilities: Working with staff in stands to improve food recipes and food presentation. Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment. Preparing, handling and serving food products including but not limited to meat, meat products, pork, shellfish, egg, dairy, gluten, soy, and nut products. Managing a kitchen and training stand supervision. Upholding kitchen cleanliness, kitchen safety, and proper food handling procedures. Assist in catering when needed. Working independently or as part of a large team. Taking and filling orders and being able to multitask. Remain in strict accordance with the Department of Health and Beverage Laws. Attend seminars held by various departments within the par Qualifications for each applicant: Must be at least 18 years old by program start date Must be in a culinary program or work equivalent. Serv Safe Certification preferred. Must be professional, outgoing, energetic, self-motivated, and able to motivate others, and have a positive attitude. Have open availability Work a minimum of four days of the week, two being weekend days (Friday-Sunday) Work a shift that will at minimum be eight hours Willing to work at minimum thirty-two hours a week Be open to Bi-Weekly/End of Program Evaluations Other Functions : All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Please be sure to attach a resume, applications without it will be not be considered for the position. Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across the United States, Mexico, and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages. What's in it for you? Gain the understanding of operational aspects from a Team Member POV Understand how to operate a food location and its workforce for high optimization Optimize the workforces in a specified section of the park to ensure success and profitability Gain understanding of how all facets of a multi-million dollar business operates Learn how to manage all parts of the business to ensure successful daily operation Join seminars with key leaders at the park and corporate levels to discuss their journey and experience Scholarship Opportunities Professional Development Free Food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees. Complimentary tickets In-Park discounts and more!
May 08, 2024
Full time
The Food and Beverage Department at Six Flags Great Adventure has an exciting opportunity available and is looking for candidates to be a part of the Culinary Internship Program. This position will be focused on Back of the House operations in a food stand in the park. Our goal within the Food and Beverage Department is to not only deliver exceptional meals to our guests, but to also assist in making memorable family experiences around our meals while following the Six Flags Mantra. Joining our program will provide you the tools necessary to jumpstart a career within the culinary world. Key Duties and Responsibilities: Working with staff in stands to improve food recipes and food presentation. Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment. Preparing, handling and serving food products including but not limited to meat, meat products, pork, shellfish, egg, dairy, gluten, soy, and nut products. Managing a kitchen and training stand supervision. Upholding kitchen cleanliness, kitchen safety, and proper food handling procedures. Assist in catering when needed. Working independently or as part of a large team. Taking and filling orders and being able to multitask. Remain in strict accordance with the Department of Health and Beverage Laws. Attend seminars held by various departments within the par Qualifications for each applicant: Must be at least 18 years old by program start date Must be in a culinary program or work equivalent. Serv Safe Certification preferred. Must be professional, outgoing, energetic, self-motivated, and able to motivate others, and have a positive attitude. Have open availability Work a minimum of four days of the week, two being weekend days (Friday-Sunday) Work a shift that will at minimum be eight hours Willing to work at minimum thirty-two hours a week Be open to Bi-Weekly/End of Program Evaluations Other Functions : All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Please be sure to attach a resume, applications without it will be not be considered for the position. Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across the United States, Mexico, and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages. What's in it for you? Gain the understanding of operational aspects from a Team Member POV Understand how to operate a food location and its workforce for high optimization Optimize the workforces in a specified section of the park to ensure success and profitability Gain understanding of how all facets of a multi-million dollar business operates Learn how to manage all parts of the business to ensure successful daily operation Join seminars with key leaders at the park and corporate levels to discuss their journey and experience Scholarship Opportunities Professional Development Free Food for Memorial Day, Fourth of July and Labor Day Exclusive Rides parties for all employees. Complimentary tickets In-Park discounts and more!
Job Description Event Services Manager Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team! What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Consistently offer professional, friendly and engaging service. Organize convention booking files from date of departure, and maintain accurate activities within files consistently. Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Yield sleeping room block and function space, ensuring optimization of financial return/performance. Forecast banquet food & beverage by group with target of 3% accuracy. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours and work on weekends Conduct any/all site inspections as required. Able to handle inquiries. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director or Assistant Director.
May 07, 2024
Full time
Job Description Event Services Manager Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team! What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Consistently offer professional, friendly and engaging service. Organize convention booking files from date of departure, and maintain accurate activities within files consistently. Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Yield sleeping room block and function space, ensuring optimization of financial return/performance. Forecast banquet food & beverage by group with target of 3% accuracy. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours and work on weekends Conduct any/all site inspections as required. Able to handle inquiries. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director or Assistant Director.
Job Description Job Description About You: We are looking for team members at every level who will dedicate their time, talents, and resources to the industry and local communities we serve each year. Elite Roofing Supply's core values are a key contributor to our story. They fuel our hiring decisions, guide our leadership philosophy, and serve as the backbone of our operations. Ask yourself are you humble, accountable, and safe? Do you aspire to be better than yesterday and provide a top-tier level of customer satisfaction? Join an industry that is vastly growing swipe right and apply now! Come crawl, walk, and run with us toward expansion into new markets nationwide. How to Apply: To be considered, please submit your application online and complete our company assessment by copying and pasting the following link into your browser and following the steps: Who we are: Since 2013, Elite has experienced continual growth throughout the United States. We are an independent roofing distributor operated by industry-leading market experts who are knowledgeable in both commercial and residential roofing. Elite strongly believes in developing and mentoring our team members to help them reach their full potential by enhancing and utilizing their knowledge, skills, and abilities. With Elite, you can obtain your personal and professional goals. Come find out why we are the ELITE! Job Summary: The Event Manager is responsible for planning, organizing, and executing various events. They serve as project manager for all events and work closely with leadership, vendors, and other stakeholders to ensure that events are successful and meet all objectives. The Events Manager must have excellent organizational and communication skills, as they will coordinate multiple tasks and events simultaneously. They must also have a creative flair and be able to think on their feet to solve problems and make quick decisions. Essential Functions: Actively live the Company's mission statement and embody its core values of respect, service, and excellence. Meet with leadership to understand their event objectives and requirements. Serve as the project manager for all events, monitor and manage event timelines, and ensure deadlines are met. Submit weekly progress reports for each event project to the Director of Marketing. Develop event concepts, themes, and ideas based on company preferences and budgets. Create detailed event proposals, including budgets, timelines, and resources needed. Coordinate with suppliers, venues, and other vendors to secure necessary resources. Manage event budgets, ensuring all expenses are recorded and within budget limits. Handle all event logistics, including venue selection, catering arrangements, transportation, and accommodations. Organize and supervise event setup and teardown, ensuring all equipment, decorations, and signage are in place. Coordinate with various teams to ensure smooth execution of events, including registration, audiovisual, catering, and entertainment. Work with the Communications Manager in marketing and publicizing all events. Prepare and distribute event materials, including invitations, programs, and promotional materials. Oversee on-site event operations, including managing staff, handling emergencies, and resolving any issues. Evaluate each event's success and gather feedback from clients and attendees for future improvements. Stay updated with industry trends and best practices to suggest innovative event ideas. Ensures that events meet legal, safety, and health requirements and regulations; obtain necessary permits from fire and health departments. Develop and maintain current lists of available venues, services, and pricing options. Perform other related duties as assigned. Qualifications: Proven experience as an Events Manager or in a similar role. Strong organizational and multitasking skills. Attention to detail and ability to work under pressure. Excellent written and verbal communication skills. Proficient in event management software and technology. Creative thinking and problem-solving abilities. Ability to work independently or as part of a team. Flexibility to work evenings and weekends as required. Ability to respond to problems and assist clients in a calm, courteous, helpful manner, and attitude. Knowledge of local venues, suppliers, and event regulations (preferred). Proficient with Microsoft Office Suite or related software. Work Environment: This role will be based at the Corporate Headquarters. At Elite Roofing Supply, we foster a supportive and inclusive corporate culture that values teamwork, innovation, and excellence. Our headquarters serves as a hub for cross-functional collaboration and strategic decision-making. Physical Demands: Must be able to stand and walk for long periods during events. Must be able to lift up to 25 pounds at times. Must be able to work a variety of hours to accommodate events. Position Type and Expected Hours of Work: This is a full-time, in-person position. Days and hours of work are Monday through Friday, 8:00 a.m. 5:00 p.m. Flexibility to work evenings and weekends to accommodate events. Travel: Frequent travel (up to 50%) to Company-Sponsored Events is required. Required Education and Experience: Bachelor's degree in event management, hospitality, or related field OR At least five years of experience in event planning or a related field. Elite provides a custom benefit package to meet your needs! Health Insurance (HSA & FSA Available) Dental & Vision Insurance Unlimited PTO 401(k) Plan with employer match Life Insurance, AD&D, & Short-Term Disability (company paid) Additional Life Insurance & Long-Term Disability 8 Paid Holidays and Birthday Day Off Tuition Reimbursement Program Referral Bonus Employee Assistance Program Free Costco or AAA Membership Discounts for Verizon, AT&T, Pet Healthcare Program, and much more! PI43987de9f5-
May 06, 2024
Full time
Job Description Job Description About You: We are looking for team members at every level who will dedicate their time, talents, and resources to the industry and local communities we serve each year. Elite Roofing Supply's core values are a key contributor to our story. They fuel our hiring decisions, guide our leadership philosophy, and serve as the backbone of our operations. Ask yourself are you humble, accountable, and safe? Do you aspire to be better than yesterday and provide a top-tier level of customer satisfaction? Join an industry that is vastly growing swipe right and apply now! Come crawl, walk, and run with us toward expansion into new markets nationwide. How to Apply: To be considered, please submit your application online and complete our company assessment by copying and pasting the following link into your browser and following the steps: Who we are: Since 2013, Elite has experienced continual growth throughout the United States. We are an independent roofing distributor operated by industry-leading market experts who are knowledgeable in both commercial and residential roofing. Elite strongly believes in developing and mentoring our team members to help them reach their full potential by enhancing and utilizing their knowledge, skills, and abilities. With Elite, you can obtain your personal and professional goals. Come find out why we are the ELITE! Job Summary: The Event Manager is responsible for planning, organizing, and executing various events. They serve as project manager for all events and work closely with leadership, vendors, and other stakeholders to ensure that events are successful and meet all objectives. The Events Manager must have excellent organizational and communication skills, as they will coordinate multiple tasks and events simultaneously. They must also have a creative flair and be able to think on their feet to solve problems and make quick decisions. Essential Functions: Actively live the Company's mission statement and embody its core values of respect, service, and excellence. Meet with leadership to understand their event objectives and requirements. Serve as the project manager for all events, monitor and manage event timelines, and ensure deadlines are met. Submit weekly progress reports for each event project to the Director of Marketing. Develop event concepts, themes, and ideas based on company preferences and budgets. Create detailed event proposals, including budgets, timelines, and resources needed. Coordinate with suppliers, venues, and other vendors to secure necessary resources. Manage event budgets, ensuring all expenses are recorded and within budget limits. Handle all event logistics, including venue selection, catering arrangements, transportation, and accommodations. Organize and supervise event setup and teardown, ensuring all equipment, decorations, and signage are in place. Coordinate with various teams to ensure smooth execution of events, including registration, audiovisual, catering, and entertainment. Work with the Communications Manager in marketing and publicizing all events. Prepare and distribute event materials, including invitations, programs, and promotional materials. Oversee on-site event operations, including managing staff, handling emergencies, and resolving any issues. Evaluate each event's success and gather feedback from clients and attendees for future improvements. Stay updated with industry trends and best practices to suggest innovative event ideas. Ensures that events meet legal, safety, and health requirements and regulations; obtain necessary permits from fire and health departments. Develop and maintain current lists of available venues, services, and pricing options. Perform other related duties as assigned. Qualifications: Proven experience as an Events Manager or in a similar role. Strong organizational and multitasking skills. Attention to detail and ability to work under pressure. Excellent written and verbal communication skills. Proficient in event management software and technology. Creative thinking and problem-solving abilities. Ability to work independently or as part of a team. Flexibility to work evenings and weekends as required. Ability to respond to problems and assist clients in a calm, courteous, helpful manner, and attitude. Knowledge of local venues, suppliers, and event regulations (preferred). Proficient with Microsoft Office Suite or related software. Work Environment: This role will be based at the Corporate Headquarters. At Elite Roofing Supply, we foster a supportive and inclusive corporate culture that values teamwork, innovation, and excellence. Our headquarters serves as a hub for cross-functional collaboration and strategic decision-making. Physical Demands: Must be able to stand and walk for long periods during events. Must be able to lift up to 25 pounds at times. Must be able to work a variety of hours to accommodate events. Position Type and Expected Hours of Work: This is a full-time, in-person position. Days and hours of work are Monday through Friday, 8:00 a.m. 5:00 p.m. Flexibility to work evenings and weekends to accommodate events. Travel: Frequent travel (up to 50%) to Company-Sponsored Events is required. Required Education and Experience: Bachelor's degree in event management, hospitality, or related field OR At least five years of experience in event planning or a related field. Elite provides a custom benefit package to meet your needs! Health Insurance (HSA & FSA Available) Dental & Vision Insurance Unlimited PTO 401(k) Plan with employer match Life Insurance, AD&D, & Short-Term Disability (company paid) Additional Life Insurance & Long-Term Disability 8 Paid Holidays and Birthday Day Off Tuition Reimbursement Program Referral Bonus Employee Assistance Program Free Costco or AAA Membership Discounts for Verizon, AT&T, Pet Healthcare Program, and much more! PI43987de9f5-
Job Description Design and deliver the event of our guests' dreams! The Event Services Manager reports directly to the Director of Sales and Marketing and is responsible for the planning, execution and service of Catering & Event functions at Mayflower Inn & Spa. For pro-active direct sales, marketing, appointments, site inspections, on-site coordination and execution of all event and functions and works as a liaison to client and hotel to create unique and memorable experiences for our guests. The ideal candidate will have a strong entrepreneurial spirit who is innovative, results-driven with a desire to exceed customer expectations. Exceptional business acumen with attention to detail, forecast accuracy, budget preparation. Focused on revenue generation with differentiating strategies. A leader and active member of the team, handling high profile catering and events. Willing to roll-up their sleeves to make things happen. Position requires a schedule which matches client demand. Hours will flex based on event execution and site inspection requirements. It will be expected that the Event Services Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews. Weekends are mandatory when banquet or catering events are on the property. Also, when social function site inspections will need to be conducted over weekend periods. DUTIES AND RESPONSIBILITIES Supervision and overall responsibility of the Catering and Event Management function at Mayflower Inn & Spa. This includes but is not limited to the Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. Strong financial acumen with experience completing accurate forecasts. Establishing and executing an annual Strategic Plan and Financial Budget. Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events and corporate events at Mayflower Inn & Spa. Review all function space with banquet management. Ensure the satisfaction of the client at the outset of all events. Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance the client's needs with the financial, safety and staffing goals of the hotel. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. Demonstrates professional and confident communication skills with clients and staff. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Executes and supports the operational aspects of business booked (e.g. generating a proposal, writing contract, customer correspondence). Provide the highest quality of service to the customer at all times. Able to support the resort's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Attending all department and hotel meetings as necessary. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Closely following up on all business leads within a 24-hour response timeline to clients. BENEFITS Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including: Medical, Dental, Vision plans Flexible Spending Accounts Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description. Health Savings Account Basic Life and AD&D Team Member Stay Discounts Employee Assistance Program Tuition Reimbursement Task Force Opportunities Career Growth Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance 401(k) program and receive a 4% match on employee contributions after one year.
May 05, 2024
Full time
Job Description Design and deliver the event of our guests' dreams! The Event Services Manager reports directly to the Director of Sales and Marketing and is responsible for the planning, execution and service of Catering & Event functions at Mayflower Inn & Spa. For pro-active direct sales, marketing, appointments, site inspections, on-site coordination and execution of all event and functions and works as a liaison to client and hotel to create unique and memorable experiences for our guests. The ideal candidate will have a strong entrepreneurial spirit who is innovative, results-driven with a desire to exceed customer expectations. Exceptional business acumen with attention to detail, forecast accuracy, budget preparation. Focused on revenue generation with differentiating strategies. A leader and active member of the team, handling high profile catering and events. Willing to roll-up their sleeves to make things happen. Position requires a schedule which matches client demand. Hours will flex based on event execution and site inspection requirements. It will be expected that the Event Services Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews. Weekends are mandatory when banquet or catering events are on the property. Also, when social function site inspections will need to be conducted over weekend periods. DUTIES AND RESPONSIBILITIES Supervision and overall responsibility of the Catering and Event Management function at Mayflower Inn & Spa. This includes but is not limited to the Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards. Strong financial acumen with experience completing accurate forecasts. Establishing and executing an annual Strategic Plan and Financial Budget. Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events and corporate events at Mayflower Inn & Spa. Review all function space with banquet management. Ensure the satisfaction of the client at the outset of all events. Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments. Make timely and impromptu decisions, which balance the client's needs with the financial, safety and staffing goals of the hotel. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Site Visits. Demonstrates professional and confident communication skills with clients and staff. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Executes and supports the operational aspects of business booked (e.g. generating a proposal, writing contract, customer correspondence). Provide the highest quality of service to the customer at all times. Able to support the resort's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Attending all department and hotel meetings as necessary. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Closely following up on all business leads within a 24-hour response timeline to clients. BENEFITS Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including: Medical, Dental, Vision plans Flexible Spending Accounts Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description. Health Savings Account Basic Life and AD&D Team Member Stay Discounts Employee Assistance Program Tuition Reimbursement Task Force Opportunities Career Growth Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance 401(k) program and receive a 4% match on employee contributions after one year.