JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
Apr 26, 2024
Full time
JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
Apr 17, 2024
Full time
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
Apr 05, 2024
Full time
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the
Apr 05, 2024
Full time
SERVERS - Earn up to $1,000-$1,500 per week! NOW HIRING: Full time and part time BENEFITS + PERKS: Flexible scheduling Health insurance plans available for as low as $100 per mth after 90 days of employment! Dental and vision plans Paid time off Paid pregnancy and parental leave Discounted shift meal and generous dining discount Free access to company massage therapist Discounted gym membership Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members Training and career growth opportunities Free Employee Assistance Program WHAT OUR SERVERS DO: Take orders from guests for food and/or beverages Check with customers to ensure that they are enjoying their meals and take action to correct any problems Check identification of our guests to ensure that they meet minimum-age requirements for consumption of alcoholic beverages Write food orders on order slips (or memorize orders) and enter orders into computers for transmittal to kitchen staff Prepare checks that itemize and total meal costs and sales taxes Collect payments from customers Remove dishes and glasses from tables or counters and take them to kitchen for cleaning Serve food and/or beverages to guests and prepare or serve specialty dishes at tables, as required Clean tables or counters throughout guest visit and when they have finished their meal Prepare tables for meals, including setting up items, such as linens, silverware, and glassware Explain how various menu items are prepared, describing ingredients and cooking methods Describe and recommend menu selections and wine pairings to customers Bring wine selections to tables with appropriate glasses and pour the wine for customers Assist host by answering phones to take reservations or To Go orders, as well as greet, seat, and thank guests Inform guests of daily specials Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties Stock service areas with supplies, such as coffee, food, tableware, and linens Fill salt, pepper, sugar, cream, condiments, and napkin containers Provide guests with information about local areas, including giving directions WHAT YOU NEED TO BE A SERVER: One year of experience working in full or quick service dining required Must be 18 years old due to service of alcohol Excellent communication and interpersonal skills Ability to stand for extended periods of time and lift up to 50 pounds, as needed Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms Our Servers are experienced, confident, and capable of providing exceptional hospitality in a busy restaurant environment. They have extensive depth of knowledge about our scratch-made food and drink, can tour guide guests through our menus with ease, and are integral to creating a welcoming, clean, and relaxed experience for our guests. Our Servers become experts in our service, our operations, our brand, and our company and often are recruited to Bartenders or leadership positions. Farmers Restaurant Group was voted as one of the