Linden Ponds by Erickson Senior Living
Hingham, Massachusetts
Location: Linden Ponds by Erickson Senior Living Linden Ponds is a beautiful 108-acre continuing care retirement community located just 24 miles from Boston on the South Shore in Hingham, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. The General Manager oversees all aspects of the mealtime preparation, service, and the overall efficiency of the kitchen, restaurant, café, and catering services. How you will make an impact: Manage the dining program through meal service, menu development, preparation, and financial aspects Supervise and train the dining and kitchen staff Assure the dining program complies with all Federal, State, and Local regulations Ensure food and supplies are inventoried, ordered, received, and stored according to company standards Participate in resident and employee satisfaction programs and activities What we offer: Quality of life - most of our restaurant's employees are out before 9 pm! A "career for life" approach to professional and personal development for our greatest asset; our employees. Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. 401k for all employees 18 and over. Company contribution up to 3% once eligible. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. Compensation: Commensurate with experience - Starting at $85,000 annually What you will need: Minimum of 5 years of food service management experience required, including production, service, and sanitation. Ability to manage a large number of employees College Degree in Restaurant Management or Hospitality preferred. Bachelor's degree in Restaurant Management, Dietetics, or Institutional Management may be a substitute for up to 1 year of experience. Able to work some weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
May 01, 2024
Full time
Location: Linden Ponds by Erickson Senior Living Linden Ponds is a beautiful 108-acre continuing care retirement community located just 24 miles from Boston on the South Shore in Hingham, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. The General Manager oversees all aspects of the mealtime preparation, service, and the overall efficiency of the kitchen, restaurant, café, and catering services. How you will make an impact: Manage the dining program through meal service, menu development, preparation, and financial aspects Supervise and train the dining and kitchen staff Assure the dining program complies with all Federal, State, and Local regulations Ensure food and supplies are inventoried, ordered, received, and stored according to company standards Participate in resident and employee satisfaction programs and activities What we offer: Quality of life - most of our restaurant's employees are out before 9 pm! A "career for life" approach to professional and personal development for our greatest asset; our employees. Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. 401k for all employees 18 and over. Company contribution up to 3% once eligible. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. Compensation: Commensurate with experience - Starting at $85,000 annually What you will need: Minimum of 5 years of food service management experience required, including production, service, and sanitation. Ability to manage a large number of employees College Degree in Restaurant Management or Hospitality preferred. Bachelor's degree in Restaurant Management, Dietetics, or Institutional Management may be a substitute for up to 1 year of experience. Able to work some weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Linden Ponds by Erickson Senior Living
Hingham, Massachusetts
Location: Linden Ponds by Erickson Senior Living Linden Ponds is a beautiful 108-acre continuing care retirement community located just 24 miles from Boston on the South Shore in Hingham, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. The General Manager oversees all aspects of the mealtime preparation, service, and the overall efficiency of the kitchen, restaurant, café, and catering services. How you will make an impact: Manage the dining program through meal service, menu development, preparation, and financial aspects Supervise and train the dining and kitchen staff Assure the dining program complies with all Federal, State, and Local regulations Ensure food and supplies are inventoried, ordered, received, and stored according to company standards Participate in resident and employee satisfaction programs and activities What we offer: Quality of life - most of our restaurant's employees are out before 9 pm! A "career for life" approach to professional and personal development for our greatest asset; our employees. Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. 401k for all employees 18 and over. Company contribution up to 3% once eligible. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. Compensation: Commensurate with experience - Starting at $85,000 annually What you will need: Minimum of 5 years of food service management experience required, including production, service, and sanitation. Ability to manage a large number of employees College Degree in Restaurant Management or Hospitality preferred. Bachelor's degree in Restaurant Management, Dietetics, or Institutional Management may be a substitute for up to 1 year of experience. Able to work some weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
May 01, 2024
Full time
Location: Linden Ponds by Erickson Senior Living Linden Ponds is a beautiful 108-acre continuing care retirement community located just 24 miles from Boston on the South Shore in Hingham, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. The General Manager oversees all aspects of the mealtime preparation, service, and the overall efficiency of the kitchen, restaurant, café, and catering services. How you will make an impact: Manage the dining program through meal service, menu development, preparation, and financial aspects Supervise and train the dining and kitchen staff Assure the dining program complies with all Federal, State, and Local regulations Ensure food and supplies are inventoried, ordered, received, and stored according to company standards Participate in resident and employee satisfaction programs and activities What we offer: Quality of life - most of our restaurant's employees are out before 9 pm! A "career for life" approach to professional and personal development for our greatest asset; our employees. Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. 401k for all employees 18 and over. Company contribution up to 3% once eligible. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. Compensation: Commensurate with experience - Starting at $85,000 annually What you will need: Minimum of 5 years of food service management experience required, including production, service, and sanitation. Ability to manage a large number of employees College Degree in Restaurant Management or Hospitality preferred. Bachelor's degree in Restaurant Management, Dietetics, or Institutional Management may be a substitute for up to 1 year of experience. Able to work some weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Brooksby Village by Erickson Senior Living
Peabody, Massachusetts
Location: Brooksby Village by Erickson Senior Living Brooksby Village is a beautiful 90-acre continuing care retirement community located just 20 minutes from Boston in Peabody, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. Great pay & benefits Good work/ life balance Weekend flexibility No late nights We are looking for our next great leader to join our Restaurant Team as Assistant General Manager! As a leadership team member, you will help support one of our six on-site dining venues in the overall efficiency of the kitchen, dining room, private dining room, and catering areas. You will supervise, train, schedule, coach, and develop 20+ dining room staff; support all aspects of the meal service; and assure exceptional customer service to all residents, staff, and guests. Compensation: commensurate with experience starting at $55,000 annually $7,000 Sign-On-Bonus Benefits include health, dental, vision, life, 401K, paid vacation, tuition reimbursement, continued training & growth opportunities, plus so much more. How you will make an impact: Supervise schedules, evaluate, train, hire, coach, and develop all restaurant staff, café staff, and supervisors. Ensure proper portioning of food, attractive plate presentation, and service standards. Supervise the organization and sanitation of restaurant, kitchen, storage, and loading dock. Ensure the dining staff works safely and adheres to the policies and procedures. Participate in resident and employee satisfaction programs and activities. What we offer: Quality of life - most of our restaurant's employees are out before 9pm! Competitive benefits packages including medical, dental, vision, and PTO 401k for all employees 18 and over. Company contribution up to 3% once eligible. On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. State of the art kitchens, top of the line equipment Discounted meals in our restaurants Gated community with 24/7 security with free onsite parking A culture of diversity and inclusion, which builds on our values, vision, and mission. What you will need: Minimum of three years experience in dining room management, service, and sanitation. Bachelors' degree in Restaurant Management or Hospitality Dietetics experience may be substituted for up to one year of experience. Ability to supervise multiple dining rooms and a large number of employees Be able to lift and/or move objects weighing up to 25 pounds. Current applicable food service license or certificate as required by the state, local or federal regulations Flexibility to work weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
May 01, 2024
Full time
Location: Brooksby Village by Erickson Senior Living Brooksby Village is a beautiful 90-acre continuing care retirement community located just 20 minutes from Boston in Peabody, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. Great pay & benefits Good work/ life balance Weekend flexibility No late nights We are looking for our next great leader to join our Restaurant Team as Assistant General Manager! As a leadership team member, you will help support one of our six on-site dining venues in the overall efficiency of the kitchen, dining room, private dining room, and catering areas. You will supervise, train, schedule, coach, and develop 20+ dining room staff; support all aspects of the meal service; and assure exceptional customer service to all residents, staff, and guests. Compensation: commensurate with experience starting at $55,000 annually $7,000 Sign-On-Bonus Benefits include health, dental, vision, life, 401K, paid vacation, tuition reimbursement, continued training & growth opportunities, plus so much more. How you will make an impact: Supervise schedules, evaluate, train, hire, coach, and develop all restaurant staff, café staff, and supervisors. Ensure proper portioning of food, attractive plate presentation, and service standards. Supervise the organization and sanitation of restaurant, kitchen, storage, and loading dock. Ensure the dining staff works safely and adheres to the policies and procedures. Participate in resident and employee satisfaction programs and activities. What we offer: Quality of life - most of our restaurant's employees are out before 9pm! Competitive benefits packages including medical, dental, vision, and PTO 401k for all employees 18 and over. Company contribution up to 3% once eligible. On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. State of the art kitchens, top of the line equipment Discounted meals in our restaurants Gated community with 24/7 security with free onsite parking A culture of diversity and inclusion, which builds on our values, vision, and mission. What you will need: Minimum of three years experience in dining room management, service, and sanitation. Bachelors' degree in Restaurant Management or Hospitality Dietetics experience may be substituted for up to one year of experience. Ability to supervise multiple dining rooms and a large number of employees Be able to lift and/or move objects weighing up to 25 pounds. Current applicable food service license or certificate as required by the state, local or federal regulations Flexibility to work weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Brooksby Village by Erickson Senior Living
Peabody, Massachusetts
Location: Brooksby Village by Erickson Senior Living Brooksby Village is a beautiful 90-acre continuing care retirement community located just 20 minutes from Boston in Peabody, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. Great pay & benefits Good work/ life balance Weekend flexibility No late nights We are looking for our next great leader to join our Restaurant Team as Assistant General Manager! As a leadership team member, you will help support one of our six on-site dining venues in the overall efficiency of the kitchen, dining room, private dining room, and catering areas. You will supervise, train, schedule, coach, and develop 20+ dining room staff; support all aspects of the meal service; and assure exceptional customer service to all residents, staff, and guests. Compensation: commensurate with experience starting at $55,000 annually $7,000 Sign-On-Bonus Benefits include health, dental, vision, life, 401K, paid vacation, tuition reimbursement, continued training & growth opportunities, plus so much more. How you will make an impact: Supervise schedules, evaluate, train, hire, coach, and develop all restaurant staff, café staff, and supervisors. Ensure proper portioning of food, attractive plate presentation, and service standards. Supervise the organization and sanitation of restaurant, kitchen, storage, and loading dock. Ensure the dining staff works safely and adheres to the policies and procedures. Participate in resident and employee satisfaction programs and activities. What we offer: Quality of life - most of our restaurant's employees are out before 9pm! Competitive benefits packages including medical, dental, vision, and PTO 401k for all employees 18 and over. Company contribution up to 3% once eligible. On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. State of the art kitchens, top of the line equipment Discounted meals in our restaurants Gated community with 24/7 security with free onsite parking A culture of diversity and inclusion, which builds on our values, vision, and mission. What you will need: Minimum of three years experience in dining room management, service, and sanitation. Bachelors' degree in Restaurant Management or Hospitality Dietetics experience may be substituted for up to one year of experience. Ability to supervise multiple dining rooms and a large number of employees Be able to lift and/or move objects weighing up to 25 pounds. Current applicable food service license or certificate as required by the state, local or federal regulations Flexibility to work weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
May 01, 2024
Full time
Location: Brooksby Village by Erickson Senior Living Brooksby Village is a beautiful 90-acre continuing care retirement community located just 20 minutes from Boston in Peabody, Massachusetts. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing. Great pay & benefits Good work/ life balance Weekend flexibility No late nights We are looking for our next great leader to join our Restaurant Team as Assistant General Manager! As a leadership team member, you will help support one of our six on-site dining venues in the overall efficiency of the kitchen, dining room, private dining room, and catering areas. You will supervise, train, schedule, coach, and develop 20+ dining room staff; support all aspects of the meal service; and assure exceptional customer service to all residents, staff, and guests. Compensation: commensurate with experience starting at $55,000 annually $7,000 Sign-On-Bonus Benefits include health, dental, vision, life, 401K, paid vacation, tuition reimbursement, continued training & growth opportunities, plus so much more. How you will make an impact: Supervise schedules, evaluate, train, hire, coach, and develop all restaurant staff, café staff, and supervisors. Ensure proper portioning of food, attractive plate presentation, and service standards. Supervise the organization and sanitation of restaurant, kitchen, storage, and loading dock. Ensure the dining staff works safely and adheres to the policies and procedures. Participate in resident and employee satisfaction programs and activities. What we offer: Quality of life - most of our restaurant's employees are out before 9pm! Competitive benefits packages including medical, dental, vision, and PTO 401k for all employees 18 and over. Company contribution up to 3% once eligible. On-site medical centers, providing wellness visits and sick care for all employees over 18 years of age. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. State of the art kitchens, top of the line equipment Discounted meals in our restaurants Gated community with 24/7 security with free onsite parking A culture of diversity and inclusion, which builds on our values, vision, and mission. What you will need: Minimum of three years experience in dining room management, service, and sanitation. Bachelors' degree in Restaurant Management or Hospitality Dietetics experience may be substituted for up to one year of experience. Ability to supervise multiple dining rooms and a large number of employees Be able to lift and/or move objects weighing up to 25 pounds. Current applicable food service license or certificate as required by the state, local or federal regulations Flexibility to work weekends and holidays Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Guest Relation Manager - is responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail. Facilitate and oversee every VIP and influencer visit with a focus on maximizing room revenue, productivity and developing managers and associates. Responsibilities: General Requirements Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written with all levels of employees, guests and third party companies in an attentive, friendly, courteous and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Assist with manager on duty coverage when needed and perform other duties as requested by management. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Fundamental Requirements: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. This includes all reviews that come from the Medallia and social media outlets, as well as guest emails and respective department inboxes. Monitor trends associated with service levels/guest complains. Chart out possible trends in the hotel through utilization of Medallia to work proactively with the department managers on resolutions for top problems and trends in the hotel. Serve as a lobby ambassador to greet guests and assist them with their needs. Be visible in the lobby whenever a line exists to assist guests during their wait. Be present in the lobby during VIP arrivals to meet, greet, and assist in any way to ensure a memorable stay. Manager will keep the Director of Operations informed of the progress of lobby rotation duty. Coordinate and execute cultural activities and other experiences that will enhance the guest's experience. Management of VIP guests - pre, during and post stay. Creating and executing amenity program for guests. Working with the Sales and Catering departments to coordinate functions, coverage for events and/or breakfast etc. Assist with front office operations which include front desk and other operational departments. Working with department heads on specific problems in their departments that are brought up in surveys for quick resolution to the guest and preventive measures for the future. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Utilize full empowerment to ensure guests are happy pre-stay, during, and post stay. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to social media, online service channels to enhance reputations and representation of the hotel. This includes but is not limited to posting local current events with pictures pre-event and post event to continue local interest, post all promotions in the restaurant or rooms, posting all public relation events such as charity events conducted by the hotel. Social media should be posted daily alternating with all of the subjects above so the followers obtain various information of interest. Give recommendations for improvement and enhancement where needed. This will entail analyzing the top three problems every month with the Director of Operations and department heads to come up with root causes and action plans to improve. Most of this is compiled from Medallia will also be analyzed into this data. Ensure overall owner satisfaction and supporting Director of Owners Relations as needed. Perform other duties as requested by management. Qualifications: Education & Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous guest service experience required. Able to read, write, and speak Japanese fluently is preferred, but not mandatory. Excellent verbal and communication skills required. Physical requirements: Long hours sometimes required. Ability to stand during entire shift. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Salary Range is $70,000 - $71,000/year
May 01, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Guest Relation Manager - is responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail. Facilitate and oversee every VIP and influencer visit with a focus on maximizing room revenue, productivity and developing managers and associates. Responsibilities: General Requirements Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written with all levels of employees, guests and third party companies in an attentive, friendly, courteous and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Assist with manager on duty coverage when needed and perform other duties as requested by management. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Fundamental Requirements: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. This includes all reviews that come from the Medallia and social media outlets, as well as guest emails and respective department inboxes. Monitor trends associated with service levels/guest complains. Chart out possible trends in the hotel through utilization of Medallia to work proactively with the department managers on resolutions for top problems and trends in the hotel. Serve as a lobby ambassador to greet guests and assist them with their needs. Be visible in the lobby whenever a line exists to assist guests during their wait. Be present in the lobby during VIP arrivals to meet, greet, and assist in any way to ensure a memorable stay. Manager will keep the Director of Operations informed of the progress of lobby rotation duty. Coordinate and execute cultural activities and other experiences that will enhance the guest's experience. Management of VIP guests - pre, during and post stay. Creating and executing amenity program for guests. Working with the Sales and Catering departments to coordinate functions, coverage for events and/or breakfast etc. Assist with front office operations which include front desk and other operational departments. Working with department heads on specific problems in their departments that are brought up in surveys for quick resolution to the guest and preventive measures for the future. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Utilize full empowerment to ensure guests are happy pre-stay, during, and post stay. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to social media, online service channels to enhance reputations and representation of the hotel. This includes but is not limited to posting local current events with pictures pre-event and post event to continue local interest, post all promotions in the restaurant or rooms, posting all public relation events such as charity events conducted by the hotel. Social media should be posted daily alternating with all of the subjects above so the followers obtain various information of interest. Give recommendations for improvement and enhancement where needed. This will entail analyzing the top three problems every month with the Director of Operations and department heads to come up with root causes and action plans to improve. Most of this is compiled from Medallia will also be analyzed into this data. Ensure overall owner satisfaction and supporting Director of Owners Relations as needed. Perform other duties as requested by management. Qualifications: Education & Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous guest service experience required. Able to read, write, and speak Japanese fluently is preferred, but not mandatory. Excellent verbal and communication skills required. Physical requirements: Long hours sometimes required. Ability to stand during entire shift. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Salary Range is $70,000 - $71,000/year