We are looking for a passionate sales leader for our Area Sales Manager role, who will support the airport locations for Shamin Hotels. Shamin Hotels, Central Virginia's largest hotel management company, owns and operates hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it- and are proud of our commitment to excellence and outstanding guest service. The Role The Area Sales Manager is responsible for effectively soliciting all accounts in their assigned market. They are responsible for prospecting and closing on assigned accounts/territory to positively impact the hotel's top line room and event revenues based on the goals assigned to each hotel. They are the central contact for information specific to this department for assigned hotels. The Area Sales Manager will be responsible for selling guestrooms, meeting space and Food & Beverage. Responsibilities also include establishing new accounts through prospecting and outside sales calls, generating revenue by up selling and booking repeat business while keeping quality consistently high Essential Job Functions: Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes Follow-up on leads/referrals and networking in order to maximize room revenue Develop and enhance relationships with key accounts, community organizations and professional associations to maintain high visibility and increase market share Prepare and process correspondence, contracts, Banquet Event Orders, function information and agendas as requested Maintain and participate in an active sales solicitation program Initiate and follow up on leads as directed or assigned Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations Monitor production of all top accounts and evaluate trends within your market or assigned segment Utilize the automated sales system according to Shamin standards Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel Minimum expectation is to meet set monthly/quarterly/yearly revenue productivity and booking goals; preference is to exceed set goals Education & Experience: Multi Property Experience Preferred Previous Hotel Sales Experience Required Hilton and Marriott experience recommended 1-2 years of hotel or customer service experience preferred. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to: Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8 hours). Ability to use hands and fingers to handle/ feel, talk and hear. Bending, reaching, stooping or crouching on occasion. Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. JB.0.00.LN
May 02, 2024
Full time
We are looking for a passionate sales leader for our Area Sales Manager role, who will support the airport locations for Shamin Hotels. Shamin Hotels, Central Virginia's largest hotel management company, owns and operates hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it- and are proud of our commitment to excellence and outstanding guest service. The Role The Area Sales Manager is responsible for effectively soliciting all accounts in their assigned market. They are responsible for prospecting and closing on assigned accounts/territory to positively impact the hotel's top line room and event revenues based on the goals assigned to each hotel. They are the central contact for information specific to this department for assigned hotels. The Area Sales Manager will be responsible for selling guestrooms, meeting space and Food & Beverage. Responsibilities also include establishing new accounts through prospecting and outside sales calls, generating revenue by up selling and booking repeat business while keeping quality consistently high Essential Job Functions: Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes Follow-up on leads/referrals and networking in order to maximize room revenue Develop and enhance relationships with key accounts, community organizations and professional associations to maintain high visibility and increase market share Prepare and process correspondence, contracts, Banquet Event Orders, function information and agendas as requested Maintain and participate in an active sales solicitation program Initiate and follow up on leads as directed or assigned Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations Monitor production of all top accounts and evaluate trends within your market or assigned segment Utilize the automated sales system according to Shamin standards Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel Minimum expectation is to meet set monthly/quarterly/yearly revenue productivity and booking goals; preference is to exceed set goals Education & Experience: Multi Property Experience Preferred Previous Hotel Sales Experience Required Hilton and Marriott experience recommended 1-2 years of hotel or customer service experience preferred. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to: Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8 hours). Ability to use hands and fingers to handle/ feel, talk and hear. Bending, reaching, stooping or crouching on occasion. Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. JB.0.00.LN
District Manager Best Global Quick Service Brand This is it. Its time you join a company that will give you the tools to learn, grow and become what you want to be - both personally and professionally! This industry leading Quick Service Concept is filled with great people, and right now we are searching for experienced District Managers to help lead our team. If you are a current District Manager interested in growing and advancing your professional career, then this may be the opportunity youve been in search of! We are the leading global foodservice organization in the world with more than 35,000 restaurants in more than 100 countries. Our company is determined to continuously improve both socially and environmental, all while striving towards a sustainable future - for our company and the communities around us. We've won many awards through the years: 2013 Best Global Brand , Interbrand; 2013 Best Company for Leadership , Hay Group; and 2010 Greenest Companies , Newsweek. If you are excited about a career as a District Manager with Americas Most Powerful Brand in the Newport News, Virginia area, we are seeking a professional just like you! Title of Position: District Manager Job Description: The District Manager must be able to provide leadership, coaching and direction to their patch of restaurants through people development and improved restaurant operations. This will help maximize the long-term sales and profit of each restaurant. The District Manager must consistently demonstrate Our Companys values and leadership behaviors to build positive business relationships with Restaurant Management Team and other staff. Must display professional image and be able to engage staff to build the business. Must be able to train staff to manage food cost, labor, maintenance costs, planned maintenance of equipment etc. Must be able to execute new products and promotions at a high level. Benefits: Competitive Wages Monthly Bonus Programs based on Restaurant Performance Medical/Dental/Vision Programs 401(K) Match Annually Growth Opportunities and Advancement Paid Vacation and Holidays Qualifications: Three plus years of multi-unit management experience in a high-volume atmosphere is a must for the District Manager A requirement for the District Manager is a true passion for the development and mentoring of others The District Manager must be proficient in achieving solid financial results Honesty, integrity and a love for customer satisfaction are all qualities that the District Manager should posses The District Manager should always be able to provide consistent support to the success of the operation Apply Now-District Manager located in Newport News, Virginia If you would like to be considered for this position, email your resume to
Apr 30, 2024
District Manager Best Global Quick Service Brand This is it. Its time you join a company that will give you the tools to learn, grow and become what you want to be - both personally and professionally! This industry leading Quick Service Concept is filled with great people, and right now we are searching for experienced District Managers to help lead our team. If you are a current District Manager interested in growing and advancing your professional career, then this may be the opportunity youve been in search of! We are the leading global foodservice organization in the world with more than 35,000 restaurants in more than 100 countries. Our company is determined to continuously improve both socially and environmental, all while striving towards a sustainable future - for our company and the communities around us. We've won many awards through the years: 2013 Best Global Brand , Interbrand; 2013 Best Company for Leadership , Hay Group; and 2010 Greenest Companies , Newsweek. If you are excited about a career as a District Manager with Americas Most Powerful Brand in the Newport News, Virginia area, we are seeking a professional just like you! Title of Position: District Manager Job Description: The District Manager must be able to provide leadership, coaching and direction to their patch of restaurants through people development and improved restaurant operations. This will help maximize the long-term sales and profit of each restaurant. The District Manager must consistently demonstrate Our Companys values and leadership behaviors to build positive business relationships with Restaurant Management Team and other staff. Must display professional image and be able to engage staff to build the business. Must be able to train staff to manage food cost, labor, maintenance costs, planned maintenance of equipment etc. Must be able to execute new products and promotions at a high level. Benefits: Competitive Wages Monthly Bonus Programs based on Restaurant Performance Medical/Dental/Vision Programs 401(K) Match Annually Growth Opportunities and Advancement Paid Vacation and Holidays Qualifications: Three plus years of multi-unit management experience in a high-volume atmosphere is a must for the District Manager A requirement for the District Manager is a true passion for the development and mentoring of others The District Manager must be proficient in achieving solid financial results Honesty, integrity and a love for customer satisfaction are all qualities that the District Manager should posses The District Manager should always be able to provide consistent support to the success of the operation Apply Now-District Manager located in Newport News, Virginia If you would like to be considered for this position, email your resume to
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 02, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
May 02, 2024
Full time
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
May 02, 2024
Full time
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
May 02, 2024
Full time
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
May 02, 2024
Full time
We are looking to hire a full-time Restaurant Manager to run one of our Jack in the Box franchise locations. Are you ready to take your food service and hospitality career to the next level in a positive and employee-centric environment? Do you want to work for a supportive franchise owner who cares about and supports your success? This food service and hospitality management position earns a competitive wage plus quarterly bonuses. We also offer generous benefits, including medical, paid holidays, vacation time, and PTO. If this sounds like the right opportunity in hospitality and food service management for you, apply today! ABOUT US With approximately 85 percent of the half-billion guests served annually buying food at the drive-thru or for take-out, Jack in the Box has always emphasized on-the-go convenience. We take pride in independently owning a Jack in the Box franchise that includes several restaurants in the Northern NV, Northern CA, and Southern CO area. Our vision is to be the most admired Jack in the Box franchisee in the nation. Delivering excellent guest service requires an excellent team. We value, care for, and respect each of our employees. Our team members enjoy competitive pay, great benefits, and opportunities for professional development. A DAY IN THE LIFE OF A RESTAURANT MANAGER As a Restaurant Manager, you manage one of our single Jack in the Box locations and are responsible for its overall daily operations. You effectively execute the Jack in the Box systems and processes at your location with accountability and discretion. Passionate about ensuring that guests receive excellent customer service every single time, you respond to guest concerns and complaints in a timely and professional manner. Due to your concern about cleanliness, food quality, and safety, your location has a great reputation in the community. You recruit, select, build, train, coach, and lead a team. You work with your employees and can perform ALL job duties and stations. Under your good leadership, each team member is inspired to take pride in their work and provide exceptional service at all times. You create an 'employee-friendly' environment that is fun, clean, and safe. Treating all employees with respect and dignity, you act as an excellent role model at all times. With an exceptional ability to adjust to multiple demands and shifting priorities, you are a dependable source of strength and positivity. You build restaurant sales and profits while ensuring compliance with policies, procedures, and regulatory requirements. Using management information tools, you analyze operational and financial performance and make changes accordingly. You carefully monitor costs and adhere to your budget and goals. Goal-oriented, you are always looking for ways to improve and take any feedback seriously. You get great satisfaction out of protecting the Jack in the Box brand while running a location that others would like to emulate! QUALIFICATIONS FOR A RESTAURANT MANAGER High school diploma or equivalent 3 years of experience managing a service concept with full profit & loss responsibility At least 18 years old ServSafe certified Ability to speak, read, and write effectively in English Ability to perform and understand basic math concepts (addition, subtraction, multiplication, & division) Proficiency with personal computers and related software applications Ability to lift up to 65 lbs. and be on your feet for the majority of a shift Valid driver's license, insurance, and use of a personal vehicle to make bank deposits and travel to other locations as needed Ability and willingness to work a flexible schedule Exceptional customer service skills Amazing leadership ability Do you have excellent interpersonal and communication skills? Are you a self-starter who takes initiative and willingly accepts responsibility? Do you have proven analytical skills? Are you organized and able to prioritize and delegate effectively? Do you conduct yourself ethically and with integrity? Can you remain calm when challenged or placed under pressure? Are you results- oriented and self-aware? If so, you might just be perfect for this restaurant manager position and for our company! WORK SCHEDULE This full-time food service and hospitality management position requires flexibility. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this food service and hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! JB.0.00.LN
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 02, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Jefferson City Capitol Plaza
Jefferson City, Missouri
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 02, 2024
Full time
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 02, 2024
Full time
Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Hotel: Mesquite Hampton Inn & Suites Banquet Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Dust off your boots, we're hiring i n the rodeo capital of Texas! Our Hampton Inn Mesquite is searching for their next Banquet Manager. This is a great opportunity for an experienced banquet leader looking to further hone their event execution, team management, and guest service skills in 66K sq. ft. of meeting space. If you're ready to start the next set-up in your career, Come Grow with Us! Starting Salary: $50,000 Primary Purpose: The primary purpose of the Banquet Manager is to deliver exceptional events while ensuring that Atrium core values and all standard operating procedures pertinent to the Banquet Department are being followed by all Associates, including brand and Atrium requirements. Work Performed: The Banquet Manager will be tasked with the following duties, responsibilities, and assignments: Supervise Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs; Manage the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action; Create a best-in-class guest experience, measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards; Coordinate activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner; Ensure financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment' Determine and recommend revenue-driving initiatives in partnership with other departments and within banquets; Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner; Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards; Contribute to the creation and implementation of new menus; Maintain records and daily reports of operations keeping hotel management updated regarding department performance; Demonstrate an understanding hotel emergency procedures to include fire, life, and safety; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2 years supervisory experience in banquet operations Preferred Prior Experience: Hospitality experience Required Education: High school diploma or equivalent Preferred Education: Associates degree or higher in hospitality, business, or a related field Required Licenses/ Certification: ServSafe and TIPS Certification completed at time employment begins Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams Preferred Technology: Workday Physical: Able to lift 50lbs occasionally Able to lift 25lbs regularly Able to navigate the work areas for duration of scheduled shift Other: Able to work a flexible schedule to include nights, weekends, and holidays, and special events When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 02, 2024
Full time
Hotel: Mesquite Hampton Inn & Suites Banquet Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Dust off your boots, we're hiring i n the rodeo capital of Texas! Our Hampton Inn Mesquite is searching for their next Banquet Manager. This is a great opportunity for an experienced banquet leader looking to further hone their event execution, team management, and guest service skills in 66K sq. ft. of meeting space. If you're ready to start the next set-up in your career, Come Grow with Us! Starting Salary: $50,000 Primary Purpose: The primary purpose of the Banquet Manager is to deliver exceptional events while ensuring that Atrium core values and all standard operating procedures pertinent to the Banquet Department are being followed by all Associates, including brand and Atrium requirements. Work Performed: The Banquet Manager will be tasked with the following duties, responsibilities, and assignments: Supervise Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs; Manage the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action; Create a best-in-class guest experience, measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards; Coordinate activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner; Ensure financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment' Determine and recommend revenue-driving initiatives in partnership with other departments and within banquets; Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner; Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards; Contribute to the creation and implementation of new menus; Maintain records and daily reports of operations keeping hotel management updated regarding department performance; Demonstrate an understanding hotel emergency procedures to include fire, life, and safety; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2 years supervisory experience in banquet operations Preferred Prior Experience: Hospitality experience Required Education: High school diploma or equivalent Preferred Education: Associates degree or higher in hospitality, business, or a related field Required Licenses/ Certification: ServSafe and TIPS Certification completed at time employment begins Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams Preferred Technology: Workday Physical: Able to lift 50lbs occasionally Able to lift 25lbs regularly Able to navigate the work areas for duration of scheduled shift Other: Able to work a flexible schedule to include nights, weekends, and holidays, and special events When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 02, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY at The Key West Cooking School Position Summary The Bar Manager will be involved in developing tapas and drink menu, creating daily specials, meeting with vendors and sales representatives placing weekly orders and involved in product selection. They will also put systems and controls in place to follow recipe adherence and proper par levels. The Bar Manager will be involved in and running daily cocktail classes. Employee Benefits Competitive pay and paid training: Starting at $75K per year All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans All FT, PT and Seasonal employees are eligible for: Paid sick time 401K plan with company matching Flexible schedules, including a combination of weekdays and weekends are available Fun, upbeat work environment with various award and recognition celebrations throughout the year Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100% Discounts in retail stores and free admission to all company attractions Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980! Start your new Career With Us Today! Eligibility requirements may apply Essential Requirements Serve as a mentor and coach to develop hourly staff members into Key West Cooking School ambassadors and industry leading customer service stewards. Ability to engage with guests in regards to history, culture, food, and beverage both current and past. Serve as a learning coach to develop, implement, and execute learning and developmental programs for all individuals under their stewardships to drive continuous improvement and employee retention. Implement daily and weekly cleaning schedules to maintain cleanliness and organization in bar and bar storage areas. Ability to lift, lower and carry supplies, tubs, and cases that typically weigh up to 50 lbs. varying distances. 3+ years in an Operations Managerial role with high volume exposure in a full-service restaurant Other Requirements Valid Driver's License with acceptable driving record for past three years. Valid Bar Card. Valid Bar Smart certification. Successful candidate must pass a background search
May 02, 2024
Full time
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY at The Key West Cooking School Position Summary The Bar Manager will be involved in developing tapas and drink menu, creating daily specials, meeting with vendors and sales representatives placing weekly orders and involved in product selection. They will also put systems and controls in place to follow recipe adherence and proper par levels. The Bar Manager will be involved in and running daily cocktail classes. Employee Benefits Competitive pay and paid training: Starting at $75K per year All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans All FT, PT and Seasonal employees are eligible for: Paid sick time 401K plan with company matching Flexible schedules, including a combination of weekdays and weekends are available Fun, upbeat work environment with various award and recognition celebrations throughout the year Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100% Discounts in retail stores and free admission to all company attractions Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980! Start your new Career With Us Today! Eligibility requirements may apply Essential Requirements Serve as a mentor and coach to develop hourly staff members into Key West Cooking School ambassadors and industry leading customer service stewards. Ability to engage with guests in regards to history, culture, food, and beverage both current and past. Serve as a learning coach to develop, implement, and execute learning and developmental programs for all individuals under their stewardships to drive continuous improvement and employee retention. Implement daily and weekly cleaning schedules to maintain cleanliness and organization in bar and bar storage areas. Ability to lift, lower and carry supplies, tubs, and cases that typically weigh up to 50 lbs. varying distances. 3+ years in an Operations Managerial role with high volume exposure in a full-service restaurant Other Requirements Valid Driver's License with acceptable driving record for past three years. Valid Bar Card. Valid Bar Smart certification. Successful candidate must pass a background search
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Guest Relation Manager - is responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail. Facilitate and oversee every VIP and influencer visit with a focus on maximizing room revenue, productivity and developing managers and associates. Responsibilities: General Requirements Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written with all levels of employees, guests and third party companies in an attentive, friendly, courteous and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Assist with manager on duty coverage when needed and perform other duties as requested by management. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Fundamental Requirements: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. This includes all reviews that come from the Medallia and social media outlets, as well as guest emails and respective department inboxes. Monitor trends associated with service levels/guest complains. Chart out possible trends in the hotel through utilization of Medallia to work proactively with the department managers on resolutions for top problems and trends in the hotel. Serve as a lobby ambassador to greet guests and assist them with their needs. Be visible in the lobby whenever a line exists to assist guests during their wait. Be present in the lobby during VIP arrivals to meet, greet, and assist in any way to ensure a memorable stay. Manager will keep the Director of Operations informed of the progress of lobby rotation duty. Coordinate and execute cultural activities and other experiences that will enhance the guest's experience. Management of VIP guests - pre, during and post stay. Creating and executing amenity program for guests. Working with the Sales and Catering departments to coordinate functions, coverage for events and/or breakfast etc. Assist with front office operations which include front desk and other operational departments. Working with department heads on specific problems in their departments that are brought up in surveys for quick resolution to the guest and preventive measures for the future. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Utilize full empowerment to ensure guests are happy pre-stay, during, and post stay. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to social media, online service channels to enhance reputations and representation of the hotel. This includes but is not limited to posting local current events with pictures pre-event and post event to continue local interest, post all promotions in the restaurant or rooms, posting all public relation events such as charity events conducted by the hotel. Social media should be posted daily alternating with all of the subjects above so the followers obtain various information of interest. Give recommendations for improvement and enhancement where needed. This will entail analyzing the top three problems every month with the Director of Operations and department heads to come up with root causes and action plans to improve. Most of this is compiled from Medallia will also be analyzed into this data. Ensure overall owner satisfaction and supporting Director of Owners Relations as needed. Perform other duties as requested by management. Qualifications: Education & Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous guest service experience required. Able to read, write, and speak Japanese fluently is preferred, but not mandatory. Excellent verbal and communication skills required. Physical requirements: Long hours sometimes required. Ability to stand during entire shift. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Salary Range is $70,000 - $71,000/year
May 02, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Guest Relation Manager - is responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail. Facilitate and oversee every VIP and influencer visit with a focus on maximizing room revenue, productivity and developing managers and associates. Responsibilities: General Requirements Maintain a warm and friendly demeanor and be an Ambassador of Aloha Spirit at all times. Must be able to effectively communicate both verbally and written with all levels of employees, guests and third party companies in an attentive, friendly, courteous and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Assist with manager on duty coverage when needed and perform other duties as requested by management. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Fundamental Requirements: Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone. This includes all reviews that come from the Medallia and social media outlets, as well as guest emails and respective department inboxes. Monitor trends associated with service levels/guest complains. Chart out possible trends in the hotel through utilization of Medallia to work proactively with the department managers on resolutions for top problems and trends in the hotel. Serve as a lobby ambassador to greet guests and assist them with their needs. Be visible in the lobby whenever a line exists to assist guests during their wait. Be present in the lobby during VIP arrivals to meet, greet, and assist in any way to ensure a memorable stay. Manager will keep the Director of Operations informed of the progress of lobby rotation duty. Coordinate and execute cultural activities and other experiences that will enhance the guest's experience. Management of VIP guests - pre, during and post stay. Creating and executing amenity program for guests. Working with the Sales and Catering departments to coordinate functions, coverage for events and/or breakfast etc. Assist with front office operations which include front desk and other operational departments. Working with department heads on specific problems in their departments that are brought up in surveys for quick resolution to the guest and preventive measures for the future. Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary. Utilize full empowerment to ensure guests are happy pre-stay, during, and post stay. Attend departmental and morning meetings and take notes and distribute to the operational team. Evaluate and respond to social media, online service channels to enhance reputations and representation of the hotel. This includes but is not limited to posting local current events with pictures pre-event and post event to continue local interest, post all promotions in the restaurant or rooms, posting all public relation events such as charity events conducted by the hotel. Social media should be posted daily alternating with all of the subjects above so the followers obtain various information of interest. Give recommendations for improvement and enhancement where needed. This will entail analyzing the top three problems every month with the Director of Operations and department heads to come up with root causes and action plans to improve. Most of this is compiled from Medallia will also be analyzed into this data. Ensure overall owner satisfaction and supporting Director of Owners Relations as needed. Perform other duties as requested by management. Qualifications: Education & Experience: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Previous guest service experience required. Able to read, write, and speak Japanese fluently is preferred, but not mandatory. Excellent verbal and communication skills required. Physical requirements: Long hours sometimes required. Ability to stand during entire shift. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Salary Range is $70,000 - $71,000/year
If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team! Fresh Thyme Rewards Weekly pay Scheduling flexibility Paid parental leave care assistance Team member discount Career growth opportunities . Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been blooming at Fresh Thyme since our inception in 2012 - yours should be no different! The Food Service Manager is responsible for managing all aspects of the Food Service Department including staff, sales, margin, and labor. They are required to assist customers as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set by the Food Service Department. . Essential Duties & Responsibilities Prepares the weekly sales and labor projections for the food service department in order to maximize sales and profits; ensures department operations are within the labor percent allowed. Monitors and controls all costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring ad displays. Manages the Food Service Department staff including hiring, training, scheduling, coaching, and initiating required performance reviews; ensures staff is trained on all policies and procedures. Oversees shift operations including writing and/or approving Department work schedules. Ensures weekly flyer ads are in stock and ready for sale during business hours and that product for upcoming ads are ordered, in stock, and available for processing. Stocks food service cases; includes presentation of product, facing, filling, and organization of all product items as set by the Food Service Department schematics as well as ensuring tag and pricing accuracy. Ensures cleanliness of food service aisles, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping. Responds positively to customer's inquiries and assists customers with purchases, information and product selection while working the food service counter; requires selling and cross selling of products. Receives, inspects, and logs products for accuracy of shipment, temperature, and quality. Monitors the rotation of all food service products paying particular attention to expired stock and discarding outdated or spoiled items. Balances the food service general ledger and financial statements; responsible for all department margins. Oversees pre-inventory preparation; includes back stock and assuring tags match products. Manages department inventory control ensuring no out of stocks and/or over-stocks. Uses knowledge of scales, weight measures, and tares to accurately weigh and label products; includes packaging and wrapping product and following the proper dating procedures. Monitors that proper temperatures are being maintained at all stages during the production of deli, cheese, and bakery items. Sustains a high level of product knowledge and product preparation. Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times. Other duties as assigned. Education and Experience High school diploma or equivalency degree. Must have a minimum of 4 years professional experience. Preferred 3-5 years grocery retail experience in Food Service department processes and procedures. Previous experience in a natural foods industry is a plus. Knowledge, Skills, and Abilities Must maintain the highest level of customer service at all times. Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment. Must have the capacity to take initiative when problems arise. Flexibility to adapt in a variety of situations. Must have advanced attention to detail with the capability to prioritize and meet deadlines. Excellent written communication and documentation skills. Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management. Must have knowledge with MS Office including Outlook, Word, and Excel. Ability to multitask and have excellent organizational skills is essential. Must be able to lead, support and contribute to team goals. Ability to work varied hours/days as business dictates. Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment. Must have advanced knowledge of math, weights, and measures. Demonstrate ability to analyze and interpret Company financial statements and results. Must have skills working with all food service equipment such as knives, slicers, scales, and ovens. Ability to follow and direct team to follow recipes, spec, and schematic. Job Function Analysis Physical Demands Sit Rarely 1-2 hours Stand Continuously 1-8 hours Walk Continuously 2-8 hours Drive Frequently 2-4 hours Balance Frequently 34-66% Bend Occasionally 1-33% Climb (2-6 ft) Occasionally 1-33% Crawl Occasionally 1-33% Crouch/Squat Occasionally 1-33% Kneel Occasionally 1-33% Reach (forward & overhead) Frequently 34-66% Twist (45 degrees at waist) Occasionally 1-33% Lifting/Carrying 0-10 lbs. Occasionally 1-33% 11-25 lbs. Occasionally 1-33% 26-50 lbs. Occasionally 1-33% 51-100 lbs. Never 0% Repetitive Motion Right & Left Grasping Frequently 34-66% Fine Manipulation Occasionally 1-33% Pushing and Pulling Occasionally 1-33% Lower extremities Never 0% Environmental Conditions: Some extreme temperatures are possible. Some ventilation and exhaust fans.
May 02, 2024
Full time
If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team! Fresh Thyme Rewards Weekly pay Scheduling flexibility Paid parental leave care assistance Team member discount Career growth opportunities . Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been blooming at Fresh Thyme since our inception in 2012 - yours should be no different! The Food Service Manager is responsible for managing all aspects of the Food Service Department including staff, sales, margin, and labor. They are required to assist customers as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set by the Food Service Department. . Essential Duties & Responsibilities Prepares the weekly sales and labor projections for the food service department in order to maximize sales and profits; ensures department operations are within the labor percent allowed. Monitors and controls all costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring ad displays. Manages the Food Service Department staff including hiring, training, scheduling, coaching, and initiating required performance reviews; ensures staff is trained on all policies and procedures. Oversees shift operations including writing and/or approving Department work schedules. Ensures weekly flyer ads are in stock and ready for sale during business hours and that product for upcoming ads are ordered, in stock, and available for processing. Stocks food service cases; includes presentation of product, facing, filling, and organization of all product items as set by the Food Service Department schematics as well as ensuring tag and pricing accuracy. Ensures cleanliness of food service aisles, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping. Responds positively to customer's inquiries and assists customers with purchases, information and product selection while working the food service counter; requires selling and cross selling of products. Receives, inspects, and logs products for accuracy of shipment, temperature, and quality. Monitors the rotation of all food service products paying particular attention to expired stock and discarding outdated or spoiled items. Balances the food service general ledger and financial statements; responsible for all department margins. Oversees pre-inventory preparation; includes back stock and assuring tags match products. Manages department inventory control ensuring no out of stocks and/or over-stocks. Uses knowledge of scales, weight measures, and tares to accurately weigh and label products; includes packaging and wrapping product and following the proper dating procedures. Monitors that proper temperatures are being maintained at all stages during the production of deli, cheese, and bakery items. Sustains a high level of product knowledge and product preparation. Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times. Other duties as assigned. Education and Experience High school diploma or equivalency degree. Must have a minimum of 4 years professional experience. Preferred 3-5 years grocery retail experience in Food Service department processes and procedures. Previous experience in a natural foods industry is a plus. Knowledge, Skills, and Abilities Must maintain the highest level of customer service at all times. Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment. Must have the capacity to take initiative when problems arise. Flexibility to adapt in a variety of situations. Must have advanced attention to detail with the capability to prioritize and meet deadlines. Excellent written communication and documentation skills. Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management. Must have knowledge with MS Office including Outlook, Word, and Excel. Ability to multitask and have excellent organizational skills is essential. Must be able to lead, support and contribute to team goals. Ability to work varied hours/days as business dictates. Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment. Must have advanced knowledge of math, weights, and measures. Demonstrate ability to analyze and interpret Company financial statements and results. Must have skills working with all food service equipment such as knives, slicers, scales, and ovens. Ability to follow and direct team to follow recipes, spec, and schematic. Job Function Analysis Physical Demands Sit Rarely 1-2 hours Stand Continuously 1-8 hours Walk Continuously 2-8 hours Drive Frequently 2-4 hours Balance Frequently 34-66% Bend Occasionally 1-33% Climb (2-6 ft) Occasionally 1-33% Crawl Occasionally 1-33% Crouch/Squat Occasionally 1-33% Kneel Occasionally 1-33% Reach (forward & overhead) Frequently 34-66% Twist (45 degrees at waist) Occasionally 1-33% Lifting/Carrying 0-10 lbs. Occasionally 1-33% 11-25 lbs. Occasionally 1-33% 26-50 lbs. Occasionally 1-33% 51-100 lbs. Never 0% Repetitive Motion Right & Left Grasping Frequently 34-66% Fine Manipulation Occasionally 1-33% Pushing and Pulling Occasionally 1-33% Lower extremities Never 0% Environmental Conditions: Some extreme temperatures are possible. Some ventilation and exhaust fans.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hilton Garden Inn Norman 700 Copperfield Dr. Norman , OK 73072 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
May 02, 2024
Full time
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hilton Garden Inn Norman 700 Copperfield Dr. Norman , OK 73072 Overview: The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily, making adjustments as needed via department heads. Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Develop managers for future advancement through competency training and corporate sponsored training programs. Participate in required M.O.D. coverage as scheduled. Maintain direct contact with and monitor the development of management trainees. Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the Highgate Hotel budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training. Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Ensure complete processing of invoices daily by using the A/P process. Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. Perform any other duties as requested by the Vice President or Regional Director of Operations. Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. Be in the public areas during peak times, greeting guests and offering assistance as needed. Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies Qualifications: At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred. Long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 02, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
May 02, 2024
Full time
Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
Job Description General Manager in Training JOB SUMMARY Are you interested in being part of one of the fastest growing quick service restaurant businesses in the industry? Domino's Team Murph is now looking for people interested joining our management teams as General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be experienced, enthusiastic and self-motivated excelling in the responsibilities listed below: ESSENTIAL RESPONSIBILITIES Drives restaurant operations to achieve 5 Star Status Bring positive recognition to the Domino's Pizza brand through professionalism, an enthusiastic attitude and effective communication skills Review daily sales, food cost and labor. Adjust and follow up accordingly Ensure food safety compliance Ensures proper training of Team Members Establish and maintain a high level of customer service Motivate staff and lead by example Protect the security of cash, inventory, and other assets in accordance with company guidelines and directives ALL TEAM MEMBER GENERAL JOB DUTIES Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily MINIMUM QUALIFICATIONS One year of management experience with previous Domino's experience preferred At least 18 years old and pass background and drug screen Meet Image standards Have a valid driver's license with 2-years driving history and an insured vehicle for driving managers The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Availability to work a flexible schedule and the hours necessary to open and/or close the store, including some nights, weekends and holidays. Schedule subject to change to cover store needs Ability to spend up to 100% of work time standing or moving
May 02, 2024
Full time
Job Description General Manager in Training JOB SUMMARY Are you interested in being part of one of the fastest growing quick service restaurant businesses in the industry? Domino's Team Murph is now looking for people interested joining our management teams as General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be experienced, enthusiastic and self-motivated excelling in the responsibilities listed below: ESSENTIAL RESPONSIBILITIES Drives restaurant operations to achieve 5 Star Status Bring positive recognition to the Domino's Pizza brand through professionalism, an enthusiastic attitude and effective communication skills Review daily sales, food cost and labor. Adjust and follow up accordingly Ensure food safety compliance Ensures proper training of Team Members Establish and maintain a high level of customer service Motivate staff and lead by example Protect the security of cash, inventory, and other assets in accordance with company guidelines and directives ALL TEAM MEMBER GENERAL JOB DUTIES Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily MINIMUM QUALIFICATIONS One year of management experience with previous Domino's experience preferred At least 18 years old and pass background and drug screen Meet Image standards Have a valid driver's license with 2-years driving history and an insured vehicle for driving managers The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Availability to work a flexible schedule and the hours necessary to open and/or close the store, including some nights, weekends and holidays. Schedule subject to change to cover store needs Ability to spend up to 100% of work time standing or moving