Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience required Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
May 22, 2024
Full time
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: Bachelor's degree Large scale marine refurbishment experience required Knowledge, Skills and Abilities: MS Office, MS Project and CAD Understanding of project management, planning and scheduling within the vessel refurbishment area. Proficient in project management methodology. Strong communication, problem solving. Ability to effectively manage multiple projects and coordinate activities in a team environment. Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: + Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). + Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. + Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. + Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals + Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. + Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. + Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. + Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. + Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: + Bachelor's degree + Large scale marine refurbishment experience required Knowledge, Skills and Abilities: + MS Office, MS Project and CAD + Understanding of project management, planning and scheduling within the vessel refurbishment area. + Proficient in project management methodology. + Strong communication, problem solving. + Ability to effectively manage multiple projects and coordinate activities in a team environment. + Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: + Health Benefits: + Cost-effective medical, dental and vision plans + Employee Assistance Program and other mental health resources + Additional programs include company paid term life insurance and disability coverage + Financial Benefits: + 401(k) plan that includes a company match + Employee Stock Purchase plan + Paid Time Off + Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. + Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. + Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. + Other Benefits + Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends + Personal and professional learning and development resources including tuition reimbursement + On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. \_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf
May 16, 2024
Full time
Job Description The primary focus of the position is to lead ship hotel refurbishment projects for the New Builds & Refurbishments department. The Project Manager is responsible for the planning, development and execution of large-scale projects including conversions, revitalizations, addition of cabins and balconies, ADA and Hotel Repair and Maintenance, among others for the CCL fleet within specifications, budgets and schedules in international shipyards and dry docks as well as in service. The project manager will supervise and monitor contractors / service vendors (including engineers, designers) on refurbishment activities within assigned fleet, as well as repair & maintenance projects for hotel operations. Responsible for managing multi-million dollar projects in a fast paced environment. Essential Functions: + Develop the scope of work required to fully satisfy the stakeholders' desired project outcome. Develop specifications for refurbishment areas in compliance with the criteria established by the sponsors. Proactively identify areas of opportunities and propose actionable solutions. Prepare bid documents and design/technical specifications. Review and analyse drawings and specifications presented by internal and external architects and designers, providing feedback and adjustments, considering functionality, operational needs, technical considerations (HVAC, Electrical, Plumbing , or other). + Supervise on-board installations including onsite inspections at dry docks to ensure quality adherence/assurance of work completed and timely production. Ensure projects are accomplished following applicable regulatory requirements and that all documents are updated and archived to be reviewed with applicable regulatory agencies such as Lloyds and/ or Coast Guard, ADA. Provide viable solutions and corrective actions in response to unexpected events and in a fast paced environment. + Ensure all selected specifications comply with the safety and environmental regulations established by the company and appropriate regulatory agency. Continued research and understanding of current and future regulations (IMO, USPH and ADA) and related impact on refurbishment and hotel repair and maintenance projects. + Liaison with Project Development team and stakeholders, project team, architects, designers, electrical and safety managers, and support staff to assure no aspect of the project is overlooked and that project progress is congruent with the original concept. Facilitate effective communication between these individuals + Review shop drawings prepared by contractors. Review and track contractor scheduling for execution plans. Manage CPS system for contractor travel approval to coordinate with aligned schedules and agreed start stop dates. Manage HMP process for assigned refurbishment projects. + Track budget vs actuals at all stages of the project pre execution, change order process during the installation and post refit. Manage invoice approvals. + Consolidate and evaluate contractor bids. Draft and present business plans, budget analysis and project timelines to stakeholders in various departments. Assure appropriate and accurate information flow both within and outside the organization. Maintain close contact with contractors and vendors to resolve any possible challenges in a proactive manner. Approve and source substitutes, if required. + Prepare presentation updates for shipboard and shoreside leadership teams as well as updates to DDPMO team during the drydock execution conveying project status, challenges and solutions. + Manage close out process including Contractor Evaluation, gathering as build documents, Invoicing approvals for contractors, warranty claims for one year for projects. Qualifications: + Bachelor's degree + Large scale marine refurbishment experience required Knowledge, Skills and Abilities: + MS Office, MS Project and CAD + Understanding of project management, planning and scheduling within the vessel refurbishment area. + Proficient in project management methodology. + Strong communication, problem solving. + Ability to effectively manage multiple projects and coordinate activities in a team environment. + Experience in a leadership role managing staff with diverse skill sets. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time. Travel: More than 50% ship and shore-based travel Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. May be requested to work a different shift. The range for this role's base salary is $93,580 - $126,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: + Health Benefits: + Cost-effective medical, dental and vision plans + Employee Assistance Program and other mental health resources + Additional programs include company paid term life insurance and disability coverage + Financial Benefits: + 401(k) plan that includes a company match + Employee Stock Purchase plan + Paid Time Off + Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion. + Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. + Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. + Other Benefits + Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends + Personal and professional learning and development resources including tuition reimbursement + On-site preschool program and wellness center at our Miami campus About Us In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. \_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf
What perks can you expect?: / Work in a dynamic, culturally diverse team from around the globe / Work experience in an iconic, unforgettable, and inspiring location / Discounts at our hotels, restaurants, attractions and retail. / The chance to work in an inclusive culture and make life-long friends / Access to subsidized mental health and wellness resources / Opportunities for career growth or future work at other Pursuit locations What will be your daily pursuit?: As the People & Culture Manager you will provide P&C consultation and support to Pursuit's Alaska Collection. Covering all areas of People & Culture, your daily mission will be to build the Pursuit culture and capability of our team members across the businesses to deliver on Pursuit's mission, vision, and strategic priorities. What will you do in this job?: Business Partnership / Hold regular one-on-one meetings with General Managers to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season. / Regularly communicate any updates or changes as they relate to People & Culture tools and processes to keep our teams informed. Engagement & Recognition / Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection's overall targets and goals. / Communicate and champion Pursuit's recognition programs, providing feedback on program enhancements. Employee Relations / Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern has been brought to full resolution with the concerned team member(s). / Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s). / Build manager capability on handling concerns in partnership with the Director of People & Culture. Recruiting / Support collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong. Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top of funnel volume when needed. / Lead the recruitment process for management and seasonal positions - through domestic and international hiring. / Build manager capability on the tools, and interview and selection processes in partnership with the Director of People & Culture. / Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People & Culture and Operations partners. Performance Management / Lead the annual performance management process, with support from the People & Culture Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process. / Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary. Training & Development / Participate in collection and line of business training and development initiatives as identified. Provide recommendations for training opportunities based on identified gaps. / Support team member development through succession planning. Compliance / Subscribe to relevant publications to stay up to date with US and Alaska labor laws and regulations in our industry. / Balance Pursuit's practices and processes with legal compliance and business needs. What skills and experience do you need for this job?: / Bachelor's degree in human resources or related field preferred; or applicable experience / 5+ years progressive HR experience in a travel, leisure, and/or hospitality organization / Solid understanding of HR best practices and US labor laws / Strong curiosity with the ability to research what you don't know and develop recommendations to share with P&C and Operations leadership / Desire and ability to build strong relationships/partnerships / HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position What will your work environment be like?: Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
May 29, 2024
Full time
What perks can you expect?: / Work in a dynamic, culturally diverse team from around the globe / Work experience in an iconic, unforgettable, and inspiring location / Discounts at our hotels, restaurants, attractions and retail. / The chance to work in an inclusive culture and make life-long friends / Access to subsidized mental health and wellness resources / Opportunities for career growth or future work at other Pursuit locations What will be your daily pursuit?: As the People & Culture Manager you will provide P&C consultation and support to Pursuit's Alaska Collection. Covering all areas of People & Culture, your daily mission will be to build the Pursuit culture and capability of our team members across the businesses to deliver on Pursuit's mission, vision, and strategic priorities. What will you do in this job?: Business Partnership / Hold regular one-on-one meetings with General Managers to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season. / Regularly communicate any updates or changes as they relate to People & Culture tools and processes to keep our teams informed. Engagement & Recognition / Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection's overall targets and goals. / Communicate and champion Pursuit's recognition programs, providing feedback on program enhancements. Employee Relations / Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern has been brought to full resolution with the concerned team member(s). / Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s). / Build manager capability on handling concerns in partnership with the Director of People & Culture. Recruiting / Support collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong. Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top of funnel volume when needed. / Lead the recruitment process for management and seasonal positions - through domestic and international hiring. / Build manager capability on the tools, and interview and selection processes in partnership with the Director of People & Culture. / Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People & Culture and Operations partners. Performance Management / Lead the annual performance management process, with support from the People & Culture Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process. / Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary. Training & Development / Participate in collection and line of business training and development initiatives as identified. Provide recommendations for training opportunities based on identified gaps. / Support team member development through succession planning. Compliance / Subscribe to relevant publications to stay up to date with US and Alaska labor laws and regulations in our industry. / Balance Pursuit's practices and processes with legal compliance and business needs. What skills and experience do you need for this job?: / Bachelor's degree in human resources or related field preferred; or applicable experience / 5+ years progressive HR experience in a travel, leisure, and/or hospitality organization / Solid understanding of HR best practices and US labor laws / Strong curiosity with the ability to research what you don't know and develop recommendations to share with P&C and Operations leadership / Desire and ability to build strong relationships/partnerships / HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position What will your work environment be like?: Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
May 29, 2024
Full time
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next Houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or house person. Please apply now if you have excellent people skills and are looking for a new challenge! Website: Compensation: $17.50/hour Responsibilities: Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Qualifications: Strong knowledge of cleaning techniques and products Must have graduated high school or received an equivalent certification (GED) Possesses a strong work ethic with exemplary organizational, time management, and communication skills Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field Must have a strong focus on putting the guest first with exceptional customer service experience About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 17.5-17.5 Hourly Wage PIf2a74a48616e-7845
May 29, 2024
Full time
Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next Houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or house person. Please apply now if you have excellent people skills and are looking for a new challenge! Website: Compensation: $17.50/hour Responsibilities: Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Qualifications: Strong knowledge of cleaning techniques and products Must have graduated high school or received an equivalent certification (GED) Possesses a strong work ethic with exemplary organizational, time management, and communication skills Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field Must have a strong focus on putting the guest first with exceptional customer service experience About Company Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape. In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting! Stay in the heart of Cape Cod at Bluebird Dennisport. Website: Compensation details: 17.5-17.5 Hourly Wage PIf2a74a48616e-7845
Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
May 29, 2024
Full time
Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
Job Description The Clubhouse Manager drives revenue and profitability by spearheading the development, marketing, financing, and delivery of exceptional service and facilities management across all F&B outlets of the Clubhouse (Members Lounges, Beverage Cart and Clubhouse Grill), in close collaboration with and support from the Golf department. Reporting to the Assistant Director of F&B, responsibilities include, but are not limited to: Staffing scheduling, and training of staff. Ability to manage others Knowledge about food, beverage, wine and liquor Knowledge of P.O.S. system of hotel Knowledge about sequence of service Knowledge about Forbes and AAA standards Ability to understand labor standards and practices Ability to understand profit and loss statements Awareness of and control beverage cost Awareness of budget and control expenses Ability to understand and manage event and tournament schedules Ability to implement creative, productive programs and procedures to increase sales, decrease cost and promote a positive work environment Compliance with health codes Ensure that proper security procedures are in place to protect employees, members, guests and company assets Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Ensure positive guest and member service in all areas. Active response to member feedback, taking any and all appropriate actions to resolve member and guest concerns. Work in unison with Director of Golf, Membership Coordinator, Golf Sales Manager and Assistant Director and Director of F&B, on a consistent basis to plan all F&B needs of golf related events and tournaments Oversee and manage all Food & Beverage areas of the Clubhouse and make final decisions on matters of importance to member and guest service Maintain professional Clubhouse image, including cleanliness, proper uniforms, and appearance standards Develop and maintain effective communications between all operating departments To perform other tasks or projects as assigned by hotel management and executive. Monthly inventory of all areas (Clubhouse Grill, Member's Lounges & Beverage Cart)
May 29, 2024
Full time
Job Description The Clubhouse Manager drives revenue and profitability by spearheading the development, marketing, financing, and delivery of exceptional service and facilities management across all F&B outlets of the Clubhouse (Members Lounges, Beverage Cart and Clubhouse Grill), in close collaboration with and support from the Golf department. Reporting to the Assistant Director of F&B, responsibilities include, but are not limited to: Staffing scheduling, and training of staff. Ability to manage others Knowledge about food, beverage, wine and liquor Knowledge of P.O.S. system of hotel Knowledge about sequence of service Knowledge about Forbes and AAA standards Ability to understand labor standards and practices Ability to understand profit and loss statements Awareness of and control beverage cost Awareness of budget and control expenses Ability to understand and manage event and tournament schedules Ability to implement creative, productive programs and procedures to increase sales, decrease cost and promote a positive work environment Compliance with health codes Ensure that proper security procedures are in place to protect employees, members, guests and company assets Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Ensure positive guest and member service in all areas. Active response to member feedback, taking any and all appropriate actions to resolve member and guest concerns. Work in unison with Director of Golf, Membership Coordinator, Golf Sales Manager and Assistant Director and Director of F&B, on a consistent basis to plan all F&B needs of golf related events and tournaments Oversee and manage all Food & Beverage areas of the Clubhouse and make final decisions on matters of importance to member and guest service Maintain professional Clubhouse image, including cleanliness, proper uniforms, and appearance standards Develop and maintain effective communications between all operating departments To perform other tasks or projects as assigned by hotel management and executive. Monthly inventory of all areas (Clubhouse Grill, Member's Lounges & Beverage Cart)
Job Description As Beverage Shift Manager your role will include: Responsible for working in conjunction with the Director of Beverage to oversee the individual outlet operations of all bars and lounges by achieving their customer service goals and ensuring high standards through each venue. Responsible for maintaining inventory and supplies as necessary to support operations, as well as communicating and coordinating with any and all operating departments. Responsible for maintaining company equipment, identifying and enforcing the maintenance of company assets and equipment through handling and storage, working to reduce loss of hotel property, and performing all other duties as determined by the Director of Beverage. Responsible for ensuring that all bars and lounges meet the regulatory Health Department standards for cleanliness and sanitation of work areas and equipment. Responsible for scheduling, training, and evaluating beverage staff.
May 29, 2024
Full time
Job Description As Beverage Shift Manager your role will include: Responsible for working in conjunction with the Director of Beverage to oversee the individual outlet operations of all bars and lounges by achieving their customer service goals and ensuring high standards through each venue. Responsible for maintaining inventory and supplies as necessary to support operations, as well as communicating and coordinating with any and all operating departments. Responsible for maintaining company equipment, identifying and enforcing the maintenance of company assets and equipment through handling and storage, working to reduce loss of hotel property, and performing all other duties as determined by the Director of Beverage. Responsible for ensuring that all bars and lounges meet the regulatory Health Department standards for cleanliness and sanitation of work areas and equipment. Responsible for scheduling, training, and evaluating beverage staff.
Job Description Job Description MANAGER - KITCHEN Job ID 8 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit . Responsibilities Kitchen Manager is responsible for the overall operations for the back of house and kitchen area of the cafe. In addition, kitchen managers ensure that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Kitchen Manager supports the cafes senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives. Demonstrate financial comprehension of Cafes budget and P&L. Effectively control costs of food and related purchases in alignment with budgeted expectations. Manage staff schedules in accordance with the cafes budget and forecast models. Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements. Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Develop kitchen team in all aspects of kitchen execution from 100% recipe adherence to banquet service. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established food standards for overall guest satisfaction that meet or exceed brand standards. Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests. Attract and retain the most exceptionally talented culinary talent available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for Heart of House hourly team members using performance review tools and hold your people accountable for successful performance. Support staff development and advancement along well-defined career paths. Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team. Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee retention. Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Minimum 10 years of experience in the hospitality industry inclusive of restaurant culinary operations. Possess all local food management and safety certifications. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for food. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 28, 2024
Full time
Job Description Job Description MANAGER - KITCHEN Job ID 8 Category Food & Beverage - Salaried Job Type Regular Full-Time Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit . Responsibilities Kitchen Manager is responsible for the overall operations for the back of house and kitchen area of the cafe. In addition, kitchen managers ensure that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Kitchen Manager supports the cafes senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives. Demonstrate financial comprehension of Cafes budget and P&L. Effectively control costs of food and related purchases in alignment with budgeted expectations. Manage staff schedules in accordance with the cafes budget and forecast models. Maintain the highest standards of brand, local health, safety, and food preparation hygiene requirements. Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards. Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Develop kitchen team in all aspects of kitchen execution from 100% recipe adherence to banquet service. Foster an environment of customer service in which all team members put the guest first in every situation. Execute established food standards for overall guest satisfaction that meet or exceed brand standards. Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests. Attract and retain the most exceptionally talented culinary talent available in the market and place them in positions that leverage their skills and expertise for maximum impact. Clearly define goals and expectations for Heart of House hourly team members using performance review tools and hold your people accountable for successful performance. Support staff development and advancement along well-defined career paths. Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team. Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee retention. Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS Minimum 10 years of experience in the hospitality industry inclusive of restaurant culinary operations. Possess all local food management and safety certifications. SKILLS Ability to learn and bring "out of the box" ideas to their team. Genuine enthusiasm and aptitude for food. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem solving skills through ability to diagnose and implement solutions. Must possess strong communication and listening skills, excellent speaking, reading and writing. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
May 27, 2024
Full time
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
May 27, 2024
Full time
Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager's key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers. Essential Daily Duties & Responsibilities: As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions. Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook. Ensures compliance of Pack Member participation training courses in Great Wolf University. Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction. Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards. Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets. Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols. Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste. Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits. Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities. Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels. Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained. Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved. Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections. Basic Qualifications & Skills: High School diploma or equivalent experience Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement Demonstrated experience leading teams to achieve/exceed goals Strong attention to detail and time management skills Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS) Successful completion of criminal background check and drug screen Highly proficient with food safety and sanitation practices, rules and regulations Desired Qualifications & Traits: Bachelor's degree in hospitality, business, or related field Preferably 2 years in a similar role Manager-level certification from nationally accredited food safety training program Manager-level certification from nationally accredited alcohol awareness & safety training program Effective communication and ability to resolve conflict; Proven teamwork Training and/or experience with hands-on kitchen and bar equipment maintenance Prior management experience in hotel/resort industry Strong analytical skills - Understand and react appropriately to key business indicators Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Physical Requirements: Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
May 25, 2024
Full time
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time position with a range starting at 60K Annually DOE + benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa Loretto. Position Purpose: The Outlets Manager is responsible for making sure that hotels restaurant and bar operations run smoothly by supporting a culture of service within the team. The outlets include The Living Room lounge, Luminaria restaurant, and Crafted wine bar. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: The Outlets Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, payroll, forecasting, and training, ensuring compliance with federal, state, and local laws as well as all operating procedures. The Outlets Manager must have strong communication and analytical skills, Food and Beverage cost control experience is preferred. This person will set an above-average example of service to line-level employees by interacting with guests. Plans, organizes, controls, and directs the work of employees in the Hotel's food and beverage outlets while ensuring guest satisfaction. Works quickly in a high-pressure environment and has the ability to handle multiple tasks at once. Schedules staff according to business needs, special functions and influences business. Maintains an accurate reservation system in OpenTable and advises the kitchen of incoming reservations to ensure smooth service. Ability to independently problem-solve issues that arise in the restaurant. Works with line-level staff and kitchen to deliver an exceptional dining experience. Execute large parties and understand booking procedures. Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met. Describe and ensure the quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits. Directs details of a particular service group (Servers, Runners, Bartenders, Host, etc.) to focus on streamlining service and enhancing the guest experience. Efficient at leading pre-service meetings to unite service groups and clarify details. Provide calm leadership on the floor and in the back of the house at all times. Organizational, leadership, and communication skills are a must to provide leadership for the employees to create legendary memories for the guests. Attends and participates in departmental meetings, leadership meetings, and hotel employee functions. Assists other F&B departments when needed demonstrating teamwork within F&B department. Close and cash out employees at end of shifts, ensuring accuracy and accountability for cash and banks for Agave, Cava, and Pool Bar. Proficient with payroll Paylocity system to approve vacation, sick time, and time cards. Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines. Maintain and follow food safety standards and personal conduct. Follow Company policies and procedures as established in the Employee Handbook. Follow and deliver 4 Star services' standards, delighting guests by anticipating their needs. Other duties as assigned. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of restaurant management or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification required. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility Family Future Growth Heritage Companies is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI9ecba6763fe6-7136
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time position with a range starting at 60K Annually DOE + benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa Loretto. Position Purpose: The Outlets Manager is responsible for making sure that hotels restaurant and bar operations run smoothly by supporting a culture of service within the team. The outlets include The Living Room lounge, Luminaria restaurant, and Crafted wine bar. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: The Outlets Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, payroll, forecasting, and training, ensuring compliance with federal, state, and local laws as well as all operating procedures. The Outlets Manager must have strong communication and analytical skills, Food and Beverage cost control experience is preferred. This person will set an above-average example of service to line-level employees by interacting with guests. Plans, organizes, controls, and directs the work of employees in the Hotel's food and beverage outlets while ensuring guest satisfaction. Works quickly in a high-pressure environment and has the ability to handle multiple tasks at once. Schedules staff according to business needs, special functions and influences business. Maintains an accurate reservation system in OpenTable and advises the kitchen of incoming reservations to ensure smooth service. Ability to independently problem-solve issues that arise in the restaurant. Works with line-level staff and kitchen to deliver an exceptional dining experience. Execute large parties and understand booking procedures. Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met. Describe and ensure the quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits. Directs details of a particular service group (Servers, Runners, Bartenders, Host, etc.) to focus on streamlining service and enhancing the guest experience. Efficient at leading pre-service meetings to unite service groups and clarify details. Provide calm leadership on the floor and in the back of the house at all times. Organizational, leadership, and communication skills are a must to provide leadership for the employees to create legendary memories for the guests. Attends and participates in departmental meetings, leadership meetings, and hotel employee functions. Assists other F&B departments when needed demonstrating teamwork within F&B department. Close and cash out employees at end of shifts, ensuring accuracy and accountability for cash and banks for Agave, Cava, and Pool Bar. Proficient with payroll Paylocity system to approve vacation, sick time, and time cards. Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines. Maintain and follow food safety standards and personal conduct. Follow Company policies and procedures as established in the Employee Handbook. Follow and deliver 4 Star services' standards, delighting guests by anticipating their needs. Other duties as assigned. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of restaurant management or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification required. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility Family Future Growth Heritage Companies is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI9ecba6763fe6-7136
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time position with a range starting at 60K Annually DOE + benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa Loretto. Position Purpose: The Outlets Manager is responsible for making sure that hotels restaurant and bar operations run smoothly by supporting a culture of service within the team. The outlets include The Living Room lounge, Luminaria restaurant, and Crafted wine bar. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: The Outlets Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, payroll, forecasting, and training, ensuring compliance with federal, state, and local laws as well as all operating procedures. The Outlets Manager must have strong communication and analytical skills, Food and Beverage cost control experience is preferred. This person will set an above-average example of service to line-level employees by interacting with guests. Plans, organizes, controls, and directs the work of employees in the Hotel's food and beverage outlets while ensuring guest satisfaction. Works quickly in a high-pressure environment and has the ability to handle multiple tasks at once. Schedules staff according to business needs, special functions and influences business. Maintains an accurate reservation system in OpenTable and advises the kitchen of incoming reservations to ensure smooth service. Ability to independently problem-solve issues that arise in the restaurant. Works with line-level staff and kitchen to deliver an exceptional dining experience. Execute large parties and understand booking procedures. Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met. Describe and ensure the quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits. Directs details of a particular service group (Servers, Runners, Bartenders, Host, etc.) to focus on streamlining service and enhancing the guest experience. Efficient at leading pre-service meetings to unite service groups and clarify details. Provide calm leadership on the floor and in the back of the house at all times. Organizational, leadership, and communication skills are a must to provide leadership for the employees to create legendary memories for the guests. Attends and participates in departmental meetings, leadership meetings, and hotel employee functions. Assists other F&B departments when needed demonstrating teamwork within F&B department. Close and cash out employees at end of shifts, ensuring accuracy and accountability for cash and banks for Agave, Cava, and Pool Bar. Proficient with payroll Paylocity system to approve vacation, sick time, and time cards. Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines. Maintain and follow food safety standards and personal conduct. Follow Company policies and procedures as established in the Employee Handbook. Follow and deliver 4 Star services' standards, delighting guests by anticipating their needs. Other duties as assigned. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of restaurant management or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification required. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility Family Future Growth Heritage Companies is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI81af7a8cf1-
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time position with a range starting at 60K Annually DOE + benefits. Location of the position is in Santa Fe, New Mexico. Working out of our Inn and Spa Loretto. Position Purpose: The Outlets Manager is responsible for making sure that hotels restaurant and bar operations run smoothly by supporting a culture of service within the team. The outlets include The Living Room lounge, Luminaria restaurant, and Crafted wine bar. They will oversee the activities of restaurant staff and expedite customer orders as needed, per company standards and policies. The Outlets Manager is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Restaurant Supervisor, Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties: The Outlets Manager will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, payroll, forecasting, and training, ensuring compliance with federal, state, and local laws as well as all operating procedures. The Outlets Manager must have strong communication and analytical skills, Food and Beverage cost control experience is preferred. This person will set an above-average example of service to line-level employees by interacting with guests. Plans, organizes, controls, and directs the work of employees in the Hotel's food and beverage outlets while ensuring guest satisfaction. Works quickly in a high-pressure environment and has the ability to handle multiple tasks at once. Schedules staff according to business needs, special functions and influences business. Maintains an accurate reservation system in OpenTable and advises the kitchen of incoming reservations to ensure smooth service. Ability to independently problem-solve issues that arise in the restaurant. Works with line-level staff and kitchen to deliver an exceptional dining experience. Execute large parties and understand booking procedures. Select, train, evaluate, lead, motivate, coach, and discipline all employees in the restaurant to ensure that established cultural and core standards are met. Describe and ensure the quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits. Directs details of a particular service group (Servers, Runners, Bartenders, Host, etc.) to focus on streamlining service and enhancing the guest experience. Efficient at leading pre-service meetings to unite service groups and clarify details. Provide calm leadership on the floor and in the back of the house at all times. Organizational, leadership, and communication skills are a must to provide leadership for the employees to create legendary memories for the guests. Attends and participates in departmental meetings, leadership meetings, and hotel employee functions. Assists other F&B departments when needed demonstrating teamwork within F&B department. Close and cash out employees at end of shifts, ensuring accuracy and accountability for cash and banks for Agave, Cava, and Pool Bar. Proficient with payroll Paylocity system to approve vacation, sick time, and time cards. Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines. Maintain and follow food safety standards and personal conduct. Follow Company policies and procedures as established in the Employee Handbook. Follow and deliver 4 Star services' standards, delighting guests by anticipating their needs. Other duties as assigned. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Four-year college degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of restaurant management or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, ServSafe Manager Certification, and Alcohol Server Certification required. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility Family Future Growth Heritage Companies is an Equal Opportunity Employer Compensation details: 0 Yearly Salary PI81af7a8cf1-
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI6a9c07bb5a0f-5962
May 20, 2024
Full time
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job-it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a profession-it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PI6a9c07bb5a0f-5962
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a jobâ€"it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a professionâ€"it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
May 10, 2024
Full time
Description: Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a jobâ€"it's an opportunity to join a dynamic team committed to crafting unforgettable experiences. Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family. Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life. At The Essex, hospitality isn't just a professionâ€"it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality. BASIC FUNCTION: Hotel Public Space Attendant/Houseperson is responsible for maintaining the cleanliness of the lobby areas, public restrooms, employee restrooms and property internal offices. ESSENTIAL FUNCTIONS: Ensure cleanliness of entire lobby area, dusting, vacuuming and furniture placement. Polishes all brass sign displays and stairway handrails. Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones. Observe Concierge carpeting to maintain constant cleanliness. Monitor newspaper stand to ensure a neat appearance. Dusts all pictures and furniture. Checks and cleans all public restrooms, including the poolside restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed. Checks, cleans and re-stocks employee restrooms two times daily. Remove trash and vacuums carpets in internal offices. Maintains a neat appearance of work cart. Report all maintenance needs and special cleaning needs. Return all lost and found articles to Housekeeping Office. Practice safety standards at all times. Clean up spills immediately. MARGINAL FUNCTIONS: Perform other related duties as requested by Office Coordinator, Housekeeping Manager or Executive Housekeeper. Remain alert, courteous and helpful to guests and co-workers at all times. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Housekeeping experience desirable. Neat appearance and pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Basic knowledge of chemicals and their uses. Benefits: At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally. Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements: Medical Insurance (with Employer contribution) Dental Insurance (with Employer contribution) Vision Insurance Life & Disability Insurance (Employer paid) Voluntary Life & Disability Insurance - for employee, spouse/domestic partner and child(ren) (supplemental - paid by employee) Medical Care Flexible Spending Account Dependent Care Account (for Daycare, elderly care or other dependent care) Short and Long Term Disability Insurances Accident Insurance Critical Illness Insurance for employee and spouse/domestic partner Paid Time Off Bereavement Time All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment. Property Benefits: Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides. On Property Discounts: Restaurant Spa (on treatments and products) Cook Academy Other Discounts: Memberships to The Edge Sports & Fitness Stays at the hotel for employee, friends and/or family Movie tickets to Essex Cinemas Essex Experience (varies by business) Stays at other New England Inns & Resorts as part of the NEIRA program Ski passes to Smuggler's Notch & Sugarbush/IKON Other Benefits: Complimentary use of the on-site fitness center Complimentary use of the on-site Tennis courts Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age) Requirements: PIb378feb5268c-5962
Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 29, 2024
Full time
Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Job Description Additional Information Evening Shift Job Number Job Category Food and Beverage & Culinary Location Courtyard Augusta, 1045 Stevens Creek Road, Augusta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The Bistro at Courtyard is a chic, fast-casual concept restaurant offering an eclectic menu including a variety of refreshing to-go options as well as full sit-down fare including cocktails, wine, beer, and Starbucks coffee. Our Bistro Team Members master a wide variety of food & beverage functions, from serving coffee and other beverages (including alcohol), to preparing ingredients for cooking, including portioning, chopping, and storing food. This position processes all orders and collects payment from customers, and provides assistance in food & beverage areas including busing, cleaning, resetting tables, and delivering food to guests. This position also performs general cleaning and maintenance of food and beverage prep areas, counts the bank at end of shifts, and follows property control audit standards and cash handling procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and addresses guests service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. Speaks with others using clear and professional language. Develops and maintains positive working relationships with others, and supports team to reach common goals. Ensures adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period. Performs other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience is required; previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we re passionate about better serving the needs of travelers everywhere. It s what inspired us to create the first hotel designed specifically for business travelers, and it s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 29, 2024
Full time
Job Description Additional Information Evening Shift Job Number Job Category Food and Beverage & Culinary Location Courtyard Augusta, 1045 Stevens Creek Road, Augusta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The Bistro at Courtyard is a chic, fast-casual concept restaurant offering an eclectic menu including a variety of refreshing to-go options as well as full sit-down fare including cocktails, wine, beer, and Starbucks coffee. Our Bistro Team Members master a wide variety of food & beverage functions, from serving coffee and other beverages (including alcohol), to preparing ingredients for cooking, including portioning, chopping, and storing food. This position processes all orders and collects payment from customers, and provides assistance in food & beverage areas including busing, cleaning, resetting tables, and delivering food to guests. This position also performs general cleaning and maintenance of food and beverage prep areas, counts the bank at end of shifts, and follows property control audit standards and cash handling procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and addresses guests service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. Speaks with others using clear and professional language. Develops and maintains positive working relationships with others, and supports team to reach common goals. Ensures adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period. Performs other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience is required; previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we re passionate about better serving the needs of travelers everywhere. It s what inspired us to create the first hotel designed specifically for business travelers, and it s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Description Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 29, 2024
Full time
Job Description Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: As the Casino Executive Chef, you'll be the culinary maestro behind our food production and utilities. Your creative flair, leadership skills, and commitment to quality will set the stage for unforgettable dining moments. From banquets to our sports bar, you'll orchestrate a symphony of flavors that keeps our guests coming back for more! Essential Duties and Responsibilities: Food Preparation and Production: Whip up tantalizing dishes, infusing each plate with flair and flavor. Collaborate with our talented culinary team to create innovative menu items that surprise and delight. Introduce new culinary techniques that elevate our offerings and keep our guests guessing. Cost Management: Help establish food waste and food costs, ensuring we maintain profitability without compromising quality. Review and analyze operational costs weekly, monthly, and quarterly, making data-driven decisions. Department Knowledge: Dive into our Department Operations Manual like a culinary detective, mastering every detail of our Food and Beverage Department. Stay informed about industry trends, ensuring we stay ahead of the culinary curve. Team Leadership: Hire and train kitchen staff, nurturing their talents and fostering a collaborative environment. Expedite orders to maintain a seamless flow of dishes, keeping our hungry guests satisfied. Set item pricing in collaboration with the Food & Beverage Manager, balancing value and taste. Safety and Sanitation: Maintain impeccable health, safety, and sanitation standards in the kitchen. Enforce best practices for food handling, cleanliness, and kitchen maintenance. Ensure our team rocks the proper department uniform, looking sharp and ready to impress. Staff Supervision: Oversee all food venues, from the bustling kitchen to the elegant dining areas. Approve opening and closing duties for line staff, ensuring smooth operations. Be the culinary captain who steers our ship toward culinary excellence. Attendance and Compliance: Meet company attendance requirements because our guests deserve consistency. Comply with all Iowa Health Regulations and any other local, state, or federal guidelines. Show up with passion, creativity, and a dash of casino magic! Conduct regular performance evaluations, provide feedback, and support professional development. Supervisory Responsibilities: Culinary team Qualifications and Requirements: To satisfactorily perform this job, the employee must be able to perform all essential duties listed above, with or without reasonable accommodation. Servsafe certification required. Position Experience: Hotel/restaurant management experience preferred. Supervisory experience and/or Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Required to periodically lift 50 pounds in the course of food preparation using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, and air conditioning. The noise level in the work environment is usually moderately loud. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Third Shift Pay is based on experience In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Night Auditor Supervisor you will oversee the day-to-day operations and performance of the Front Desk, Rooms Controller, Night Auditor and assist in the administration of hotel operations. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities ( Essential Functions) Oversee the day-to-day operations and performance of the Front Desk, Rooms Controller, Night Auditor and assist in the administration of hotel operations. Resolve guest issues as needed. Recommend improvements to department operations and assist the Hotel Front Office Manager to execute changes. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems. Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, local events, attractions, and other amenities. Ensure proper procedures are followed for handling of financial transactions and guest security. Post charges to guest accounts and makes adjustments and corrections as necessary. Review and oversee audited paperwork for completion and accuracy. Work front desk and concierge areas as needed and ensure maximum level of guest service and satisfaction is achieved and maintained throughout the department. Provide feedback to the Front Office Management on guest preferences and expectations. Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned. Job Qualifications A high school diploma or equivalent and 1 year of related experience are preferred. An Associate's degree in Hospitality, Accounting, Business, or related field is preferred. Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Experience using customer service and reservation software preferred. Supervisory and/or mentoring experience is preferred. The ability to maintain discretion in handling confidential information. The ability to interact with customers and team members professionally. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 40 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Working Conditions The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free. The Hotel is smoke free. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
May 29, 2024
Full time
Third Shift Pay is based on experience In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Night Auditor Supervisor you will oversee the day-to-day operations and performance of the Front Desk, Rooms Controller, Night Auditor and assist in the administration of hotel operations. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities ( Essential Functions) Oversee the day-to-day operations and performance of the Front Desk, Rooms Controller, Night Auditor and assist in the administration of hotel operations. Resolve guest issues as needed. Recommend improvements to department operations and assist the Hotel Front Office Manager to execute changes. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems. Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, local events, attractions, and other amenities. Ensure proper procedures are followed for handling of financial transactions and guest security. Post charges to guest accounts and makes adjustments and corrections as necessary. Review and oversee audited paperwork for completion and accuracy. Work front desk and concierge areas as needed and ensure maximum level of guest service and satisfaction is achieved and maintained throughout the department. Provide feedback to the Front Office Management on guest preferences and expectations. Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. Perform other duties as assigned. Job Qualifications A high school diploma or equivalent and 1 year of related experience are preferred. An Associate's degree in Hospitality, Accounting, Business, or related field is preferred. Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Experience using customer service and reservation software preferred. Supervisory and/or mentoring experience is preferred. The ability to maintain discretion in handling confidential information. The ability to interact with customers and team members professionally. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 40 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Working Conditions The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free. The Hotel is smoke free. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.