Unit Description: If you are looking for an exciting new opportunity with potential to grow your career while supporting the young men and women who protect our country, this is the job for you! Relocation Offered As Sodexo Government Services continues to have the proud pleasure of supporting the Air Force, we are seeking an Executive Chef 2 to lead the culinary process at Ellsworth Air Force Base, SD; serving our dedicated airmen, families and base civilians. The Executive Chef 2 will be a key driver in leading a team of both Subcontractor cooks and Airmen serving a wide variety of fresh and creative offers to our customers. This position will have over-site of an Air Force dining facility located on base. Excellent advancement opportunities are available to successful candidates as we continue to grow. The Executive Chef 2 will function as the lead manager in the kitchen and will direct all kitchen staff and operations . Training, menu planning, food quality, food and physical safety, cost controls and client/customer relations are a top focus for the Executive Chef and his/her team. Ellsworth Air Force Base, SC is located in Rapid City, SD . Rapid City lies east of Black Hills National Forest in western South Dakota. It's known as a gateway to Mt. Rushmore, the massive iconic sculpture of 4 U.S. presidents. "City of Presidents," a series of life-size statues that spans several blocks downtown. Some of the top attractions in Rapid City and its surrounding areas are Storybook Island, Bear Country USA, Reptile Gardens, Badlands National Park, The Museum of Geology, and Dinosaur Park. We are looking for candidates who will: • manage the daily food production including production planning and controls; • ensure Sodexo Culinary Standards including recipe compliance and food quality; • manage food costing, controls and compliance; • have high expectations for customer service and quality of food; • have the ability and willingness to develop and train Airmen; The ideal candidate has: • a strong culinary background and Culinary Degree or Certification with demonstrated ability to lead a culinary staff • excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies • previous experience working in a high volume facility • strong management and relationship building skills • a focus on food safety/sanitation and physical safety (ServSafe certification is required) The Executive Chef must have excellent culinary and supervisory skills and managing people to make every day a better day for the Air Force with the goal of creating dining experiences, not just meals. This key hire for our culinary management team will possess excellent leadership and communication skills and will be responsible for the successful every day running of the operation. This position will interface with the client and Airmen on a regular basis to listen to and look for opportunities for innovation and creativity. The Executive Chef 2 will have an active role in managing the daily events and operations related to finance; cost controls, customer service, and will provide strategic leadership and work collaboratively with several generations in the workplace to exceed resident and client expectations. This position is also responsible for the positive outcomes for all planning, organizing and incorporating the Sodexo Policies, Procedures. Reporting to the General Manager, this key management hire will have experience in training and developing staff, and coordinating customer service programs. Working for Sodexo at Government and Agency locations allows you to provide logistical support for combat missions abroad and for day-to-day management during training periods at home. Across America and around the world, our service offering combines facility and food services together as a customer-centric management solution. Today, we are entrusted with a workforce of a quarter million men and women in public service across 150 government sites and agencies. Our teams engage with international alliances and partners to ensure that those we serve have what they need to achieve peak performance. Sound like the opportunity you've been waiting for. Apply today! We look forward to hearing from you. Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 25, 2024
Full time
Unit Description: If you are looking for an exciting new opportunity with potential to grow your career while supporting the young men and women who protect our country, this is the job for you! Relocation Offered As Sodexo Government Services continues to have the proud pleasure of supporting the Air Force, we are seeking an Executive Chef 2 to lead the culinary process at Ellsworth Air Force Base, SD; serving our dedicated airmen, families and base civilians. The Executive Chef 2 will be a key driver in leading a team of both Subcontractor cooks and Airmen serving a wide variety of fresh and creative offers to our customers. This position will have over-site of an Air Force dining facility located on base. Excellent advancement opportunities are available to successful candidates as we continue to grow. The Executive Chef 2 will function as the lead manager in the kitchen and will direct all kitchen staff and operations . Training, menu planning, food quality, food and physical safety, cost controls and client/customer relations are a top focus for the Executive Chef and his/her team. Ellsworth Air Force Base, SC is located in Rapid City, SD . Rapid City lies east of Black Hills National Forest in western South Dakota. It's known as a gateway to Mt. Rushmore, the massive iconic sculpture of 4 U.S. presidents. "City of Presidents," a series of life-size statues that spans several blocks downtown. Some of the top attractions in Rapid City and its surrounding areas are Storybook Island, Bear Country USA, Reptile Gardens, Badlands National Park, The Museum of Geology, and Dinosaur Park. We are looking for candidates who will: • manage the daily food production including production planning and controls; • ensure Sodexo Culinary Standards including recipe compliance and food quality; • manage food costing, controls and compliance; • have high expectations for customer service and quality of food; • have the ability and willingness to develop and train Airmen; The ideal candidate has: • a strong culinary background and Culinary Degree or Certification with demonstrated ability to lead a culinary staff • excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies • previous experience working in a high volume facility • strong management and relationship building skills • a focus on food safety/sanitation and physical safety (ServSafe certification is required) The Executive Chef must have excellent culinary and supervisory skills and managing people to make every day a better day for the Air Force with the goal of creating dining experiences, not just meals. This key hire for our culinary management team will possess excellent leadership and communication skills and will be responsible for the successful every day running of the operation. This position will interface with the client and Airmen on a regular basis to listen to and look for opportunities for innovation and creativity. The Executive Chef 2 will have an active role in managing the daily events and operations related to finance; cost controls, customer service, and will provide strategic leadership and work collaboratively with several generations in the workplace to exceed resident and client expectations. This position is also responsible for the positive outcomes for all planning, organizing and incorporating the Sodexo Policies, Procedures. Reporting to the General Manager, this key management hire will have experience in training and developing staff, and coordinating customer service programs. Working for Sodexo at Government and Agency locations allows you to provide logistical support for combat missions abroad and for day-to-day management during training periods at home. Across America and around the world, our service offering combines facility and food services together as a customer-centric management solution. Today, we are entrusted with a workforce of a quarter million men and women in public service across 150 government sites and agencies. Our teams engage with international alliances and partners to ensure that those we serve have what they need to achieve peak performance. Sound like the opportunity you've been waiting for. Apply today! We look forward to hearing from you. Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
May 15, 2024
Full time
Employee Type: Full time Location: KY Princeton Job Type: Quality Job Posting Title: Quality Supervisor - Flex Shift About Us: TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work, directly impacting our mission to make high quality, affordable food for our customers, communities and families. We hope you will consider joining the team and being part of our future . What You Gain: Competitive compensation and benefits program Enrollment in our wellness and employee assistance programs Paid holidays, vacation, and other competitive paid time off opportunities An inclusive working environment where you can build meaningful work relationships with a diverse group of people Leaders who are invested in supporting your career growth Opportunities to be recognized for outstanding contributions to your team through our employee recognition programs Job Description: About the Role: The Quality Supervisor position is a quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers are ensuring compliance to specification on incoming ingredients, in-process conditions and finished products. The position also ensures the ongoing reduction of quality attribute variation utilizing SPC methodology to improve the acceptance of our products by our customers and consumers. The Quality Supervisor is responsible for managing all aspects of the facility's Food Safety and Sanitation programs in accordance with accepted Good Manufacturing Practices as mandated by government agencies and company policy and in accordance with customer-specific requirements. You'll add value to this role by performing various functions including, but not limited to: Maintains the facility's Food Safety Hazard Analysis Critical Control Point (HACCP) Program including all verification and validation activities. Responsible for leading the facility's HACCP/Food Safety team including the responsibility for performing all hazard analysis on any new raw material or equipment introduced to the facility. Establishes and maintains detailed written procedures for the cleaning of all processing equipment in the facility. Performs verification and validation activities on the sanitation program. Manages the facility's environmental microbiological program including the coordination of all sampling, the tracking of results, the implementation of corrective actions, and the ongoing verification and validation of the program. Coordinates key elements of the allergen control program including ingredient labeling, segregation, storage, cleanup process, verification of cleanups, and validation of cleanups, and ongoing verification and validation of the entire allergen control program. Develops Quality and Food Safety training programs, provides training for production and administrative personnel as required, and ensures employee understanding of training through verification of activities. Provides direction and guidance to facility during food safety and quality issues to assure product is appropriately protected and root cause, corrective and preventative actions are identified and implemented. Monitors and provides monthly reporting on key food safety measures (HACCP and Food Safety Prerequisite programs) and leads efforts to drive continuous improvement. Coordinates with Operators and Engineering management to evaluate new equipment and facility layout for sanitary design and works cross-functionally to implement necessary corrective action. Investigates food safety consumer/customer complaints, identifies appropriate corrective action, and provides professionally acceptable written resolution as needed to the platform Q & FS group and customers. Assists the Quality Plant Manager and/or leads as required during regulatory audits, 3rd-party inspections, corporate audits and customer visits. Coordinates the facility's food safety self-inspection program in support of the facility's internal audit program. Provides ongoing coaching and training for facility's internal auditors. Responsible for reviewing all deficiencies, assisting in the development of corrective actions, trending of deficiencies, and tracking and reporting the completion status and verification of correction actions. Acts as liaison for all technical and QA issues between cross-functional departments. May be required to perform other business functions as business necessitates. Important Details: This is a full-time permanent role on a flex shift - Monday through Friday, with potential hours of 1PM - 11PM and occasional weekend hours. About You: You'll fit right in if you have: Minimum of a BS degree in Biology, Microbiology, Chemistry, food science, or related field. Education may be substituted for years of experience. A minimum of three years of quality management or food industry management experience. Experience of federal/state food safety regulations. Experience working with USDA/FDA preferred. Strong communication skills (oral and written), strong interpersonal skills, and superior organizational skills. The ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment. Your TreeHouse Foods Career is Just a Click Away! Click on the "Apply" button or go directly to to let us know you're ready to join our team! TreeHouse Use Only:
Sonesta International Hotels Corporation
Huntsville, Alabama
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
May 13, 2024
Full time
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta International Hotels Corporation
Littleton, Colorado
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Pay range $19.00 - $20.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
May 11, 2024
Full time
Job Description Summary The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly and month end reporting packs. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Issue, control and release guest safe-deposit boxes. Comply with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. One year of previous hotel experience preferred. Previous background from the extended stay industry preferred. Reading and writing skills are utilized when compiling department records, guest registration and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Pay range $19.00 - $20.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.