We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
May 08, 2024
Full time
We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Job Description Job Description Bath & Kitchen Showroom Consultant Job Description WHO WE ARE At Reece, you re part of a big family. We have a strong caring culture that supports each other, along with the communities where we live and work. We also believe every person has his or her own story. Individuality is what makes us great. We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us. What you can accomplish here is limitless. Which is why for many or us this is our forever company. THE IMPACT YOU LL MAKE As a Bath & Kitchen Showroom Consultant, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath & Kitchen eco-system. WHAT YOU LL BRING Passion for sales and customer satisfaction Ability to build rapport by establishing a good first impression and build trust by exhibiting our values Delivery of agreed upon promises and co creation future growth opportunities Technical knowledge of appliances Ability to develop a portfolio of business consisting of designers, smaller custom builders ( Extensive experience selling home furnishings (flooring, cabinets, countertops, lighting, window treatments) or home improvement products (plumbing fixtures, HVAC products, appliances, hardware) or building material products KEY RESPONSIBILITIES SALES Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale. Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards. Grow customer base within company targets, Average Monthly Active Accounts. Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers. Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling. Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking. Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition. Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline. Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business. Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling. Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry. Attend showroom functions, CEUs, and events as means to acquire leads. CUSTOMER FOCUS Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts. Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships. Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives. COMMUNICATION Respond with urgency and within 1 business day. Attend daily huddles with manager and monthly touch bases. Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support. Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes. Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels. ADMINISTRATIVE Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy. Track weekly sales progress and complete assigned training. Maintain the highest ethical standards consistent with good judgement, company policy and objectives Assist with credit and collections of accounts receivable as needed. YOUR BACKGROUND Bachelor s degree Proficient in Excel, Word, Outlook Preferred Experience 3+ years in sales with demonstrated success Experience in home furnishings or home improvement or complex sales cycle Experience with higher-end products/services Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role: Attendance Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified. Physical Capacities Lift up to 25 pounds on occasion, sitting and standing for extended periods. Operation of Office Equipment Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment. Oral Communication Skills Speaking, Speech Clarity, and Speech Recognition. Written Communication Skills Writing, Reading and Written Comprehension, and Written Expression. Mental Capacities Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. Our commitment to excellent customer service is just part of our story. We re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families. All full-time associates are eligible for the following benefits: Medical and Dental Insurance Flexible Spending Accounts and Health Savings Accounts Company-paid Life Insurance Short Term Disability 401(k) Plan Paid Time Off (PTO) - plus paid holidays Parental Leave Voluntary benefits: Vision Long-term Disability Voluntary Life and AD&D Insurance Additional Voluntary Benefits through Corestream We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
May 07, 2024
Full time
Job Description Job Description Bath & Kitchen Showroom Consultant Job Description WHO WE ARE At Reece, you re part of a big family. We have a strong caring culture that supports each other, along with the communities where we live and work. We also believe every person has his or her own story. Individuality is what makes us great. We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us. What you can accomplish here is limitless. Which is why for many or us this is our forever company. THE IMPACT YOU LL MAKE As a Bath & Kitchen Showroom Consultant, you will leverage your technical knowledge and superior customer service skills to help create customers for life! Your primary responsibility will be to achieve sales and margin targets within the categories we display. As a Showroom Consultant, you will provide remarkable end-to-end experiences for end users and develop long-lasting relationships with designers, smaller custom builders, and high-end remodelers as part of the Bath & Kitchen eco-system. WHAT YOU LL BRING Passion for sales and customer satisfaction Ability to build rapport by establishing a good first impression and build trust by exhibiting our values Delivery of agreed upon promises and co creation future growth opportunities Technical knowledge of appliances Ability to develop a portfolio of business consisting of designers, smaller custom builders ( Extensive experience selling home furnishings (flooring, cabinets, countertops, lighting, window treatments) or home improvement products (plumbing fixtures, HVAC products, appliances, hardware) or building material products KEY RESPONSIBILITIES SALES Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale. Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards. Grow customer base within company targets, Average Monthly Active Accounts. Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers. Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling. Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking. Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition. Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline. Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business. Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling. Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry. Attend showroom functions, CEUs, and events as means to acquire leads. CUSTOMER FOCUS Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts. Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships. Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives. COMMUNICATION Respond with urgency and within 1 business day. Attend daily huddles with manager and monthly touch bases. Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support. Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes. Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels. ADMINISTRATIVE Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy. Track weekly sales progress and complete assigned training. Maintain the highest ethical standards consistent with good judgement, company policy and objectives Assist with credit and collections of accounts receivable as needed. YOUR BACKGROUND Bachelor s degree Proficient in Excel, Word, Outlook Preferred Experience 3+ years in sales with demonstrated success Experience in home furnishings or home improvement or complex sales cycle Experience with higher-end products/services Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role: Attendance Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified. Physical Capacities Lift up to 25 pounds on occasion, sitting and standing for extended periods. Operation of Office Equipment Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment. Oral Communication Skills Speaking, Speech Clarity, and Speech Recognition. Written Communication Skills Writing, Reading and Written Comprehension, and Written Expression. Mental Capacities Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management. Our commitment to excellent customer service is just part of our story. We re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families. All full-time associates are eligible for the following benefits: Medical and Dental Insurance Flexible Spending Accounts and Health Savings Accounts Company-paid Life Insurance Short Term Disability 401(k) Plan Paid Time Off (PTO) - plus paid holidays Parental Leave Voluntary benefits: Vision Long-term Disability Voluntary Life and AD&D Insurance Additional Voluntary Benefits through Corestream We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
May 06, 2024
Full time
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
May 06, 2024
Full time
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
May 06, 2024
Full time
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
May 06, 2024
Full time
Overview: $16.25 / hour Must be 18+ to apply! Part-time position Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs Responsibilities: As a Merchandise Sales Associate, you will perform daily sales operations of assigned Merchandise location at the Knott's Hotel. Ability to operate a Point of Sales cash register, cash handling skills, able to stock and clean location, while performing guest service. Assist guests in retail location by providing guest service. Provide product selection and information of the product for the guests. Engage in suggestive selling techniques. Conduct sales transactions on a cash register/or use of cash handling skills. Ability to detect counterfeit currency. Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine. Complete cash handling and merchandise location paperwork. Clean and restock retail location on the daily basis; move and organize stock in store and stockroom. Report any concerns about the stock, stockroom, and sales floor to the area Team Leader immediately. Engages in observational loss prevention practices (i.e. observes surrounding areas for theft of product and guests property, checks for counterfeit currency, and follows proper cash handling procedures). Open and close assigned retail location. Some locations require special skills. These skills include candy production, stroller rental, magic demonstrations, hat embroidery, leather engraving, and photography. Individuals with these skills should be placed in appropriate locations. Assist Team Leader with any other tasks assigned. Perform basic product presentation assignments. This includes and is not limited to maintaining the presentation of the product to enhance the guests shopping experience by keeping the hangers in a question mark setting, making sure the sizes are together, and the product is organized and full at all times. Qualifications: California Food Handlers Card at select locations Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator. Ability to acquire knowledge about product being sold at locations. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Job Title Shaw Contract Hospitality- Carpet Designer Position Overview Shaw Contract Shaw Hospitality is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal. Our Custom Designers create innovative carpet design solutions through holistic knowledge of the project with key accounts within a specific geographic area. The primary focus of this position is to service and support the regional sales team through direct connection with clients to capture and interpretation design briefs. Primary Responsibilities: + Work directly with key hospitality clients to develop custom carpet solutions through a collaborative environment. + Responsible for taking designs from concept to full color product completion. + To research the market for new trends, and the ability to create from patterns, ideas, and color directions for the design of innovative products. + Develop exceptional custom design by using computer aided design system (CAD). + Manage interface between Client, Sales, and Custom Department. + Identify and target key decision makers focused on expertise that will allow us to develop business strategy to meet the customer needs. + Must be able to identify a problem and implement innovative solution with little to no assistance. + Develop and maintain both trend and product presentations. + Manage the design process to ensure that key dates/deliverables are met. + Conduct project meetings and conference calls with designers, architects and end users. + Coordinate pattern and color development as it relates to the full scope of the project + Understand the trend in design and color as it relates to each project. + Attend and participate in sales meetings and trade shows. + Develop insight into market needs and expectations as it relates response time. + Working with the brands owners on new projects and renovations. + Ensure that design requirements meet manufacturing criteria. + Review design brief with regional Design Manager to ensure that all information is documented at the start of the project. + Develop a measurement tool to ensure accuracy in interpretation of design brief to improve response time and the number of revisions. + Stay abreast of competition and competitive information and keep management informed of any changes in market conditions. + Working with our sales managers in each area in understanding hospitality sales and their role in the process. Required Competencies: + Innovate + Execute Action Plan + Learn Continuously + Build Customer Satisfaction Requirements: + 4 year college degree OR High School Diploma/GED and 2-3 years p revious carpet design experience required + Trained in color and design application. + Ability to work in office minimum 2 days a week + Must have the ability to think creatively outside of conventional concepts. + Understanding of the basic concepts of carpet manufacturing. + Strong written and oral communication skills Good time management skills - able to meet prescribed deadlines. + Knowledge of and ability to use Nedgraphics, Texcelle and Photoshop, + Ability to present and explain technical information in a way that establishes trust. Please note the position level and title is based upon experience of the selected candidate. Although our highly-distributed workforce can be found around the globe, Shaw Contract is based out of Cartersville, Georgia in our new highly-sustainable, world-class Create Centre facility, which is home to product development and marketing for our commercial division, demonstrating our commitment to hiring the best talent. We hire humble, collaborative and ambitious people and give them endless opportunities to grow and succeed. Shaw Contract is the commercial design brand for Shaw Industries Group, Inc., a vertically integrated manufacturer that supplies carpet, hardwood, laminate, resilient, tile & stone flooring products and synthetic turf to residential and commercial markets globally. Headquartered in Dalton, Georgia, and with manufacturing in the United States, Scotland, Mexico and China, Shaw is a subsidiary of Berkshire Hathaway, Inc. with more than $4.5 billion in annual sales and 23,000 associates worldwide. Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
May 02, 2024
Full time
Job Title Shaw Contract Hospitality- Carpet Designer Position Overview Shaw Contract Shaw Hospitality is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal. Our Custom Designers create innovative carpet design solutions through holistic knowledge of the project with key accounts within a specific geographic area. The primary focus of this position is to service and support the regional sales team through direct connection with clients to capture and interpretation design briefs. Primary Responsibilities: + Work directly with key hospitality clients to develop custom carpet solutions through a collaborative environment. + Responsible for taking designs from concept to full color product completion. + To research the market for new trends, and the ability to create from patterns, ideas, and color directions for the design of innovative products. + Develop exceptional custom design by using computer aided design system (CAD). + Manage interface between Client, Sales, and Custom Department. + Identify and target key decision makers focused on expertise that will allow us to develop business strategy to meet the customer needs. + Must be able to identify a problem and implement innovative solution with little to no assistance. + Develop and maintain both trend and product presentations. + Manage the design process to ensure that key dates/deliverables are met. + Conduct project meetings and conference calls with designers, architects and end users. + Coordinate pattern and color development as it relates to the full scope of the project + Understand the trend in design and color as it relates to each project. + Attend and participate in sales meetings and trade shows. + Develop insight into market needs and expectations as it relates response time. + Working with the brands owners on new projects and renovations. + Ensure that design requirements meet manufacturing criteria. + Review design brief with regional Design Manager to ensure that all information is documented at the start of the project. + Develop a measurement tool to ensure accuracy in interpretation of design brief to improve response time and the number of revisions. + Stay abreast of competition and competitive information and keep management informed of any changes in market conditions. + Working with our sales managers in each area in understanding hospitality sales and their role in the process. Required Competencies: + Innovate + Execute Action Plan + Learn Continuously + Build Customer Satisfaction Requirements: + 4 year college degree OR High School Diploma/GED and 2-3 years p revious carpet design experience required + Trained in color and design application. + Ability to work in office minimum 2 days a week + Must have the ability to think creatively outside of conventional concepts. + Understanding of the basic concepts of carpet manufacturing. + Strong written and oral communication skills Good time management skills - able to meet prescribed deadlines. + Knowledge of and ability to use Nedgraphics, Texcelle and Photoshop, + Ability to present and explain technical information in a way that establishes trust. Please note the position level and title is based upon experience of the selected candidate. Although our highly-distributed workforce can be found around the globe, Shaw Contract is based out of Cartersville, Georgia in our new highly-sustainable, world-class Create Centre facility, which is home to product development and marketing for our commercial division, demonstrating our commitment to hiring the best talent. We hire humble, collaborative and ambitious people and give them endless opportunities to grow and succeed. Shaw Contract is the commercial design brand for Shaw Industries Group, Inc., a vertically integrated manufacturer that supplies carpet, hardwood, laminate, resilient, tile & stone flooring products and synthetic turf to residential and commercial markets globally. Headquartered in Dalton, Georgia, and with manufacturing in the United States, Scotland, Mexico and China, Shaw is a subsidiary of Berkshire Hathaway, Inc. with more than $4.5 billion in annual sales and 23,000 associates worldwide. Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Job Description Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met Trains, motivates, mentors and organizes team members Purchases supplies, beverages and equipment per the direction of the QSR General Manager Monitors inventory, checks orders and distributes supplies as needed throughout the department Manages transactions and ensures accurate accounting Records shift notes and assists with administrative duties such as scheduling when needed Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates and resolves guest incidents Performs other duties as required or assigned
May 02, 2024
Full time
Job Description Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly's operations are running smoothly and high hospitality standards are met Trains, motivates, mentors and organizes team members Purchases supplies, beverages and equipment per the direction of the QSR General Manager Monitors inventory, checks orders and distributes supplies as needed throughout the department Manages transactions and ensures accurate accounting Records shift notes and assists with administrative duties such as scheduling when needed Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates and resolves guest incidents Performs other duties as required or assigned
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
May 01, 2024
Full time
The Restaurant Manager ensures a consistent and best-in-class experience for all Members & Guest in our F&B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. About 154 Scott 154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. About WSA Building 161 Water Street, New York Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health & Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood. Reports to: General Manager Direct Reports: FOH Staff Responsibilities Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively Facilitate communication between floor staff and kitchen Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.) Consistently helps create memorable experiences for our guests by personalizing service Recognize and engage with regulars and VIP guests to make them feel a part of the family Complete all administrative duties competently and as written within the time frame given Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed Supports with hiring, scheduling, training, evaluating, and terminating employees Documents, investigates, escalates, and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory, and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc. Performs other duties as required or assigned Communicates all product-related information and changes to all team members Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock Participates in the inventory of all items Completes end-of-shift notes and all other pertinent information Requirements Minimum 2+ years in upscale independent restaurant leadership roles preferred An innate understanding and demonstrated ability with high-touch and consistent customer service Individuals with diverse educational and training backgrounds Demonstrated strength in working alongside various backgrounds, skills, and professionals. Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes!" Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once Solid written and verbal communication skills Team player with an enthusiastic outlook and creative mind Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills Must be courteous, persuasive, client-focused, professional, and positive at all times Ability to prioritize and get things done in a rapidly changing environment Be available to work within opening hours, including weekends and holidays Ability to be a leader with a desire to educate and empower team members and create accountability standards Willing to learn new and exciting things PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required Ability to maintain a flexible schedule Able to lift up to 35lbs as needed Able to stand for long periods of time as needed/required Benefits Team Benefits: Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Free Food & Snacks Training & Development Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Apr 29, 2024
Full time
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 5,000 plus units is expected to double in the next couple of years and rise to over 10,000 units in the next five years. With our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties, with customer service industry experience. Candidate will work at our luxury property, The Lofts at Monroe Parke, Monroe, NJ Must be available to work weekends and flexible shifts. As a Resident Specialist at one of our communities, you will play a pivotal role in the daily operations of our leasing and management office, making substantial contributions to our leasing processes and our unwavering commitment to delivering exceptional customer service. Oversight of the front desk, serving as the initial point of contact for residents, prospective residents, vendors, and contractors. Emphasis will be placed on fostering superior customer relationship management. Guests will be graciously offered refreshments while awaiting a meeting with a leasing consultant. Proficiently addressing inquiries related to the community and amenities, and facilitating assistance for residents in obtaining gate cards/keys. Facilitating service requests for residents approaching the front desk by either entering the request into the system on their behalf or providing guidance on self-submission through the call center or portal. Collaboration with Senior Concierge, Resident Specialist, and/or Leasing Consultants in coordinating resident events, including meetings, parties, cooking nights, movie nights, and other special events designed to enhance resident retention. Efficient management and organization of the package room, encompassing the acceptance of packages, resident notification, and accurate distribution of packages. Closure of packages upon resident retrieval. Engaging with residents and prospective residents to ensure exceptional customer experiences, thereby contributing to successful sales closures and resident retention. Providing support to the Property Manager by handling minor tasks as required. Maintaining office cleanliness, replenishing coffee bars, and monitoring office supplies. Expertly routing calls to the appropriate associates and assisting in scheduling tours and other appointments. Oversight of the weekly Sunday breakfast shopping, preparation, setup, and cleanup. Preparation of leasing materials for prospects, including brochures, floor plans, etc. Ensuring the tidiness and readiness of model and/or vacant units for prospect tours. Developing comprehensive knowledge of the community (a "Community Expert") to assist residents in locating dining and entertainment options outside the community. Attending to residents' needs as a demonstration of superior customer service, including assistance with package-carrying, arranging birthday treats, and coordinating small gifts or balloons for resident milestones/events (engagements, weddings, births, loss, etc.). Opening and closing the leasing office, ensuring preparedness for the day ahead. Establishing familiarity with residents and cultivating a deep understanding of their preferences to proactively anticipate and deliver memorable experiences tailored to their individual needs. Overseeing all duties associated with the concierge position, including the effective management and scheduling of the concierge team to ensure seamless coverage of the leasing office. Guiding residents through the lease renewal process, providing comprehensive assistance to ensure their comfort and understanding of the renewal procedures. Coordinating and executing resident move-ins and move-outs, setting clear expectations for residents regarding their responsibilities and obligations during their residency and upon their departure. Serving as a liaison between residents and the maintenance team on-site to facilitate the efficient coordination of service request repairs, ensuring timely resolution and resident satisfaction. Managing monthly resident events, overseeing expenditures on office and breakfast items, and maintaining general office supply inventory. Collaborating closely with the onsite manager to enhance resident retention strategies and initiatives. Addressing online reviews and managing JTurner reviews to uphold a positive online presence and respond effectively to resident feedback. Conducting follow-up communications with residents upon completion of repairs to confirm satisfaction and completion. Ensuring residents remain compliant with renters' insurance requirements through proactive communication and updates. HS Diploma Required. Flexibility Willingness to work flexible hours, including evenings and weekends. Ability to adapt to changing situations and priorities. Computer Skills Proficiency in using basic computer software such as Microsoft Outlook, Word, and Excel. Familiarity with Outlook Calendar. Communication Skills Excellent verbal and written communication skills. Ability to communicate effectively with guests, staff, and vendors. Customer Service or Hospitality Experience Previous experience in a customer-facing service role is often preferred. Professionalism Professional appearance and demeanor. Required to wear an all-black uniform daily. No facial piercings as well as unnatural colored hair or visible tattoos. Respect for confidentiality and discretion. Attention to Detail Keen attention to detail to ensure accuracy in fulfilling guest/resident requests. Problem-Solving Skills Ability to think on your feet and find creative solutions to meet guests'/residents' needs. Team Player Ability to work well as a part of a team. Collaboration with other departments and staff members. Physical Stamina Concierge are required to handle resident packages and deliveries. The ability to carry and sort packages before handing off to residents. In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances . For immediate consideration, please apply online at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.