Part-Time Position Why Tru by Hilton: For 2024, Hilton has been named the Number World's Best Place Workplace by Fortune magazine and Great Place to Work . 95% of employees at Hilton say it is a great place to work compared to 57% of employees at a typical U.S.-based company. Join our Tru by Hilton Spokane Valley team today to experience why! Job Purpose: The Night Auditor oversees the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. The incumbent will be responsible for bookkeeping and keeping financial records up to date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during their shift. Sign On Bonus: $500 after 90 days. Availability: Part-time position. 3 nights per week. 10 pm - 6 am. Benefits Available: Medical (Full Time only) Dental (Full Time only) Vision (Full Time only) Paid Time Off based on length of service (Full Time only) 8 Holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day (All Team Members are eligible for holiday benefits) Go Hilton (Team Member Travel Discount) Duties & Responsibilities: Provide excellent customer service. Keeping hotel financial records in order. Processing invoices, transactions, room charges, refunds, etc. Verifying that all accounts are balanced and supported by documentation. Checking guests in and out of the hotel. Responding to guests' needs, requests, and complaints. Answering the phone and making reservations. Summarizing each night's operations and listing any follow-up tasks for management. Following End of Day procedures. Other duties as assigned by management. Skills & Qualifications Punctual and reliable attendance. 21+ years old. High school diploma. At least two years of experience in customer service or hospitality. Experience with accounting procedures and administrative tasks. Proficiency with computers. Analytical mind, with strong attention to detail and an affinity for numbers. Good organizational and time-management skills. Self-motivated, proactive work ethic. Strong aptitude for customer service. Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions (as in a typical office or administrative work). Physical Requirements: Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Stooping : Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Reaching: Extending hand(s) and arm(s) in any direction. Standing : Remaining upright on the feet, particularly for sustained periods of time Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles Fingering : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping : Applying pressure to an object with the fingers and palm Feeling : Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive motions : Making substantial movements (motions) of the wrists, hands, and/or fingers. Compensation details: 17-18.25 Hourly Wage PI4d3d8ad81fd1-1504
May 29, 2024
Full time
Part-Time Position Why Tru by Hilton: For 2024, Hilton has been named the Number World's Best Place Workplace by Fortune magazine and Great Place to Work . 95% of employees at Hilton say it is a great place to work compared to 57% of employees at a typical U.S.-based company. Join our Tru by Hilton Spokane Valley team today to experience why! Job Purpose: The Night Auditor oversees the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. The incumbent will be responsible for bookkeeping and keeping financial records up to date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during their shift. Sign On Bonus: $500 after 90 days. Availability: Part-time position. 3 nights per week. 10 pm - 6 am. Benefits Available: Medical (Full Time only) Dental (Full Time only) Vision (Full Time only) Paid Time Off based on length of service (Full Time only) 8 Holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day (All Team Members are eligible for holiday benefits) Go Hilton (Team Member Travel Discount) Duties & Responsibilities: Provide excellent customer service. Keeping hotel financial records in order. Processing invoices, transactions, room charges, refunds, etc. Verifying that all accounts are balanced and supported by documentation. Checking guests in and out of the hotel. Responding to guests' needs, requests, and complaints. Answering the phone and making reservations. Summarizing each night's operations and listing any follow-up tasks for management. Following End of Day procedures. Other duties as assigned by management. Skills & Qualifications Punctual and reliable attendance. 21+ years old. High school diploma. At least two years of experience in customer service or hospitality. Experience with accounting procedures and administrative tasks. Proficiency with computers. Analytical mind, with strong attention to detail and an affinity for numbers. Good organizational and time-management skills. Self-motivated, proactive work ethic. Strong aptitude for customer service. Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions (as in a typical office or administrative work). Physical Requirements: Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Stooping : Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Reaching: Extending hand(s) and arm(s) in any direction. Standing : Remaining upright on the feet, particularly for sustained periods of time Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles Fingering : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping : Applying pressure to an object with the fingers and palm Feeling : Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Repetitive motions : Making substantial movements (motions) of the wrists, hands, and/or fingers. Compensation details: 17-18.25 Hourly Wage PI4d3d8ad81fd1-1504
JOB OVERVIEW This is On-site in San Francisco. Must have Current Hotel Experience At the heart of impactful design lies a compelling narrative. We value the integration of each location's unique cultural and historical essence into our bespoke designs. Our esteemed luxury design team is on the hunt for adept storytellers and passionate designers, capable of inspiring both our team and clients to merge these elements into unparalleled designs and experiences. Join us to shape the future of luxury destinations and top-tier hospitality brands. ROLE CONTRIBUTIONS Drive the design process by collaborating closely with internal teams, prioritizing efficiency, cost-effectiveness, and accountability. Ensure all projects reflect the latest trends in Interior Design and adhere to specific hotel brand standards. Lead the Interior Design Program, aiming to educate and influence stakeholders about our hotel brand offerings. Collaborate with the Global Senior Vice President and Luxury Creative Director to foster a strong, cooperative workflow. Deliver compelling presentations to various organizational levels, including top executives and stakeholders, securing approval for design initiatives. Work with internal teams to devise innovative, budget-friendly strategies that support the strategic expansion goals of our brands. Guide the team through data-driven platforms like Oasis and Sonar, providing essential updates that facilitate business operations. Develop and oversee marketing strategies with business unit leaders to enhance brand recognition and drive development within existing and potential markets. Utilize industry expertise to secure and expand business relationships with owners and franchisees. Serve as the primary contact for owners and franchisees, ensuring top-tier service and effective problem resolution. Update and advise stakeholders on brand standards and design initiatives. Oversee the development and refinement of business processes, ensuring they meet current needs and implementing changes when necessary. Represent the brand at high-profile events like conferences and trade shows, embodying the company's commitment to luxury and quality. Develop and manage project and department budgets, ensuring fiscal responsibility. Foster strategic relationships to bolster the influence and reach of MI Interior Design services. Match department resources with team capabilities and project demands, optimizing performance. Support project management teams during construction to ensure standards of quality, budget, and schedule are maintained. Conduct regular reviews of team performance, providing feedback and fostering professional growth. Implement Property Improvement Plans (PIPs), coordinating closely with all relevant parties. Requirements Skills and Qualifications: Over 12 years of experience in interior design, with a focus on the hospitality sector. Preferably experienced in luxury hospitality settings. Adept in identifying and leveraging new trends and innovations within and outside the industry. Strong business insight and ability to solve complex problems creatively. Proven ability to establish and maintain effective cross-departmental relationships. Outstanding customer engagement and negotiation skills. Exceptional organizational capabilities with the capacity to handle multiple projects and resources. Advanced communication, project management, and presentation skills. Demonstrated ability to lead and inspire a team environment. Solid foundation in interior architecture and furniture, fixtures, and equipment (FF&E). Education and Experience: Bachelor's degree from a recognized program in interior design is highly preferred. Minimum 12 years of design experience, ideally within the hospitality industry. NCIDQ certification or membership in a professional association is advantageous. Equivalent professional experience may also be considered. Benefits Offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, paid parental leave, health savings account
May 20, 2024
Full time
JOB OVERVIEW This is On-site in San Francisco. Must have Current Hotel Experience At the heart of impactful design lies a compelling narrative. We value the integration of each location's unique cultural and historical essence into our bespoke designs. Our esteemed luxury design team is on the hunt for adept storytellers and passionate designers, capable of inspiring both our team and clients to merge these elements into unparalleled designs and experiences. Join us to shape the future of luxury destinations and top-tier hospitality brands. ROLE CONTRIBUTIONS Drive the design process by collaborating closely with internal teams, prioritizing efficiency, cost-effectiveness, and accountability. Ensure all projects reflect the latest trends in Interior Design and adhere to specific hotel brand standards. Lead the Interior Design Program, aiming to educate and influence stakeholders about our hotel brand offerings. Collaborate with the Global Senior Vice President and Luxury Creative Director to foster a strong, cooperative workflow. Deliver compelling presentations to various organizational levels, including top executives and stakeholders, securing approval for design initiatives. Work with internal teams to devise innovative, budget-friendly strategies that support the strategic expansion goals of our brands. Guide the team through data-driven platforms like Oasis and Sonar, providing essential updates that facilitate business operations. Develop and oversee marketing strategies with business unit leaders to enhance brand recognition and drive development within existing and potential markets. Utilize industry expertise to secure and expand business relationships with owners and franchisees. Serve as the primary contact for owners and franchisees, ensuring top-tier service and effective problem resolution. Update and advise stakeholders on brand standards and design initiatives. Oversee the development and refinement of business processes, ensuring they meet current needs and implementing changes when necessary. Represent the brand at high-profile events like conferences and trade shows, embodying the company's commitment to luxury and quality. Develop and manage project and department budgets, ensuring fiscal responsibility. Foster strategic relationships to bolster the influence and reach of MI Interior Design services. Match department resources with team capabilities and project demands, optimizing performance. Support project management teams during construction to ensure standards of quality, budget, and schedule are maintained. Conduct regular reviews of team performance, providing feedback and fostering professional growth. Implement Property Improvement Plans (PIPs), coordinating closely with all relevant parties. Requirements Skills and Qualifications: Over 12 years of experience in interior design, with a focus on the hospitality sector. Preferably experienced in luxury hospitality settings. Adept in identifying and leveraging new trends and innovations within and outside the industry. Strong business insight and ability to solve complex problems creatively. Proven ability to establish and maintain effective cross-departmental relationships. Outstanding customer engagement and negotiation skills. Exceptional organizational capabilities with the capacity to handle multiple projects and resources. Advanced communication, project management, and presentation skills. Demonstrated ability to lead and inspire a team environment. Solid foundation in interior architecture and furniture, fixtures, and equipment (FF&E). Education and Experience: Bachelor's degree from a recognized program in interior design is highly preferred. Minimum 12 years of design experience, ideally within the hospitality industry. NCIDQ certification or membership in a professional association is advantageous. Equivalent professional experience may also be considered. Benefits Offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, paid parental leave, health savings account
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management. Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam. Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality. For more information, visit Northwood's website at Job Description I . Job Summary The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. II. Job Responsibilities Guest Communication - Greet and make all guests feel welcomed to the property. - Register guests and assign rooms. - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. - Respond to phone calls. - Welcome and effectively resolve guest questions, issues and complaints. Financial Transactions - Post all daily room and outstanding charges. - Balance all revenue totals of cash and credits against revenue report. - Accept revenue and floats from restaurant, ensuring that these are securely locked away. - Prepare hotel operating reports and complete audit package to laid-down standards. - Correct any errors or omissions made by cashiers. - Prepare credit card/charge card summaries and post to ledger account. Perform other duties as assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa Referral Bonus program We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations. We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.
May 13, 2024
Full time
Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management. Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam. Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality. For more information, visit Northwood's website at Job Description I . Job Summary The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. II. Job Responsibilities Guest Communication - Greet and make all guests feel welcomed to the property. - Register guests and assign rooms. - Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. - Respond to phone calls. - Welcome and effectively resolve guest questions, issues and complaints. Financial Transactions - Post all daily room and outstanding charges. - Balance all revenue totals of cash and credits against revenue report. - Accept revenue and floats from restaurant, ensuring that these are securely locked away. - Prepare hotel operating reports and complete audit package to laid-down standards. - Correct any errors or omissions made by cashiers. - Prepare credit card/charge card summaries and post to ledger account. Perform other duties as assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa Referral Bonus program We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations. We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.