Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 08, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room. Take, record, and confirm reservations as specified in the department's standards. Assist in monitoring the guests' needs and all phases of the operation. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Job Details Level Experienced Job Location The Colony Palm Beach - Palm Beach, FL Position Type Seasonal Education Level High School or Equivalent Travel Percentage Negligible Job Shift Any Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
May 15, 2024
Full time
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit . The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. JOB OVERVIEW: Greet and serve pool guests in a gracious and professional manner while in accordance with the hotel's standards of quality, presentation and sanitation. This role must strive to provide anticipatory service at all times. Complete opening and closing procedures and assigned side work. Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida. ESSENTIAL JOB FUNCTIONS: Welcome and greet every pool guest. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality. Distribute menus, answer phones and take messages. Provide immediate attention to all guests upon seating in the bar area and pool area. Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way. Assess pool guests' needs and preferences and make recommendations. Check identification to verify legal age requirements for all guests. Receive, record and complete beverage orders. Manage guest orders in a timely and anticipatory manner. Prepare, mix and serve beverages to guests in accordance with hotel's recipes and quality standards. Correctly customize orders as requested. Offer and deliver pool amenities to guests in the pool area. Monitor all guests for alcohol intake to appropriate levels. Submit food orders to kitchen by entering orders in POS system. Explain any special instructions with accurate abbreviations. Serve meals according to service standards. Follow up with guests to ensure satisfaction and make recommendation for additions. Provide towels to pool guests and assist them with chairs and umbrellas. Collect soiled towels and transport them to the laundry. Stock the pool area with fresh towels. Sweep the pool area. Maintain organization and cleanliness around the pool area. Observe guests, respond to additional requests. Maintain the highest level of standards of quality of products and service at all times. Verify accuracy of all checks before presenting to guests and present in a timely manner. Accurately operate the point of sale (POS) and process payments. Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods. Remove soiled dishes and maintain cleanliness. Maintain full knowledge of and comply with food safety and sanitation policies at all times. Adhere to proper alcohol handling procedures. Advise supervisor/manager of any complaints as soon as they occur. Perform opening and closing procedures, complete checklists and assigned side work. Maintain a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories. Submit orders to supervisor; assist with receipt of deliveries. Slice, pit, and prepare fruit garnishes for drinks. Mix and prepare syrups, mixers, tonics and other ingredients in accordance with hotel's recipes. Organize the bar and pool area to streamline drink preparation and inventory. Clean and sanitize assigned areas and equipment thoroughly before and after shift end. Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc. Assist guests with pool retail purchases. Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. Maintain high standards of personal appearance and personal hygiene. Demonstrate ability to multi-task, manage time and work well under pressure. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies. Follow outlet policies, procedures and service standards. Maintain a professional courteous manner with all guests and fellow employees. Assist with special and deep cleaning projects as assigned by a supervisor. Perform any other duties as requested by supervisor. SECONDARY FUNCTIONS: Assist with monthly inventory of food & beverage and paper products within F&B outlets. Assist Food Runners and Bussers with stocking supplies, removing soiled dishes, glasses and silverware, and cleaning and resetting vacated tables and chairs. Contribute to daily, holiday, and theme drink menus in collaboration with supervisor. Qualifications STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Qualifications: Essential: High school diploma or equivalent. 1 year of server or bartender experience in a luxury hotel/club/restaurant. Excellent food & beverage/wine knowledge. Proficient in steps of service. Excellent guest service skills and passion for hospitality. Prior experience with Food & Beverage POS systems. Ability to read, write, speak, understand, and communicate in English. Ability to communicate professionally and respectfully with guests and co-workers. Ability to compute basic mathematical calculations. Ability to follow instructions. Detail-oriented and thorough. Strong interpersonal and problem-solving abilities Ability to perform consistent work to the hotel's high standards. Must be able to work weekends and holidays as needed. Ability to maintain personal hygiene. Ability to work quickly and efficiently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Desirable: Previous luxury guest service/Forbes training. Responsible Alcohol Service certificate. Fluent in a secondary language. Skills: Essential: Ability to input and access data in a POS system. Ability to promote positive relations with all guests. Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to learn and remember guests' names and preferences. Ability to follow verbal and written instruction. Ability to maintain hotel's standards, policies and procedures. Ability to work in a restaurant/hotel environment. Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards. Ability to perform job functions with attention to detail, speed and accuracy. Excellent time management skills. Ability to work well under pressure. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work in a high pace environment. Desirable: Food Handler certificate. Physical Requirements: Prolonged periods of standing and walking. Frequently pulling, pushing, and bending. Exposure to outdoor environment factors (e.g. rain, heat, cold, wind). Ability to use hands to finger, handle or feel, and reach and carry with hands and arms. Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Caf to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Caf area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PI3af1-
May 02, 2024
Full time
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Caf to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Caf area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PI3af1-
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PIcf2b9dba5ac1-2874
May 02, 2024
Full time
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Café to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Café area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PIcf2b9dba5ac1-2874