About Us: We are a leading provider of health and wellness travel experiences, dedicated to promoting holistic well-being and rejuvenation through transformative journeys. We specialize in curating personalized retreats and wellness vacations that cater to the mind, body, and spirit, offering our clients the opportunity to recharge and reconnect in serene and inspiring destinations around the world. Job Description: As a Remote Health and Wellness Travel Agent, you will have the exciting opportunity to work from home while assisting clients in planning transformative health and wellness retreats and vacations. You will play a key role in helping individuals and groups find the perfect destination and itinerary to achieve their wellness goals and enhance their overall well-being. Responsibilities: Consult with clients to understand their health and wellness goals, preferences, and budget for their retreat or vacation. Research health and wellness resorts, spas, and retreat centers worldwide to create customized itineraries that align with clients' needs and interests. Coordinate all travel arrangements, including accommodations, spa treatments, fitness activities, and wellness workshops, to ensure a seamless and rejuvenating experience. Provide expert recommendations and advice on wellness destinations, retreat programs, and holistic experiences tailored to clients' specific interests, such as yoga, meditation, nutrition, and holistic therapies. Assist clients with travel documentation, such as visas, passports, and travel insurance, and provide guidance on health and safety measures at their chosen destination. Handle all communication with resorts, airlines, and wellness partners to confirm bookings and address any inquiries or special requests from clients. Provide exceptional customer service and support to clients throughout the planning process and during their wellness retreat or vacation, ensuring a transformative and fulfilling experience. Requirements: Previous experience as a travel agent specializing in health and wellness travel is highly preferred. Strong knowledge of health and wellness resorts, spas, and retreat centers worldwide, as well as holistic therapies and wellness practices. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients seeking to improve their well-being. Proficiency in using booking software and online travel platforms. Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines effectively. Self-motivated and disciplined, with the ability to work independently in a remote environment. Passion for health, wellness, and personal development, with a genuine desire to help clients achieve their wellness goals and live a balanced and fulfilling life. Benefits: Flexible work schedule with the freedom to work from home. Competitive commission structure with the potential for high earning potential. Ongoing training and support to enhance your skills and knowledge of health and wellness travel. Discounted travel opportunities for personal wellness retreats and vacations. Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency specializing in holistic well-being. How to Apply: If you are passionate about health and wellness and have a talent for creating transformative travel experiences, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role. Join us in helping clients rejuvenate their mind, body, and spirit through enriching health and wellness travel experiences! Powered by JazzHR
May 07, 2024
Full time
About Us: We are a leading provider of health and wellness travel experiences, dedicated to promoting holistic well-being and rejuvenation through transformative journeys. We specialize in curating personalized retreats and wellness vacations that cater to the mind, body, and spirit, offering our clients the opportunity to recharge and reconnect in serene and inspiring destinations around the world. Job Description: As a Remote Health and Wellness Travel Agent, you will have the exciting opportunity to work from home while assisting clients in planning transformative health and wellness retreats and vacations. You will play a key role in helping individuals and groups find the perfect destination and itinerary to achieve their wellness goals and enhance their overall well-being. Responsibilities: Consult with clients to understand their health and wellness goals, preferences, and budget for their retreat or vacation. Research health and wellness resorts, spas, and retreat centers worldwide to create customized itineraries that align with clients' needs and interests. Coordinate all travel arrangements, including accommodations, spa treatments, fitness activities, and wellness workshops, to ensure a seamless and rejuvenating experience. Provide expert recommendations and advice on wellness destinations, retreat programs, and holistic experiences tailored to clients' specific interests, such as yoga, meditation, nutrition, and holistic therapies. Assist clients with travel documentation, such as visas, passports, and travel insurance, and provide guidance on health and safety measures at their chosen destination. Handle all communication with resorts, airlines, and wellness partners to confirm bookings and address any inquiries or special requests from clients. Provide exceptional customer service and support to clients throughout the planning process and during their wellness retreat or vacation, ensuring a transformative and fulfilling experience. Requirements: Previous experience as a travel agent specializing in health and wellness travel is highly preferred. Strong knowledge of health and wellness resorts, spas, and retreat centers worldwide, as well as holistic therapies and wellness practices. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients seeking to improve their well-being. Proficiency in using booking software and online travel platforms. Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines effectively. Self-motivated and disciplined, with the ability to work independently in a remote environment. Passion for health, wellness, and personal development, with a genuine desire to help clients achieve their wellness goals and live a balanced and fulfilling life. Benefits: Flexible work schedule with the freedom to work from home. Competitive commission structure with the potential for high earning potential. Ongoing training and support to enhance your skills and knowledge of health and wellness travel. Discounted travel opportunities for personal wellness retreats and vacations. Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency specializing in holistic well-being. How to Apply: If you are passionate about health and wellness and have a talent for creating transformative travel experiences, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role. Join us in helping clients rejuvenate their mind, body, and spirit through enriching health and wellness travel experiences! Powered by JazzHR
Job Description: PURPOSE/OBJECTIVE: The Utility Cook is required to assist the Executive, Head and Lead chefs in the preparation of all menus on a daily basis. The position will be expected to fill the role of dishwasher in their absence. MAJOR RESPONSIBILITIES: Assist in timely delivery of meals during service Travel offsite as needed and be available to work in all locations (Travel to Merrimack, NH for Trustees as needed) Maintain an organized, clean and sanitary kitchen as well as all refrigerators and Freezers Assist in ordering and receiving provisions Assist in Maintenance of produce and dry good inventory Be aware of consistency of products and proportions Communication with front of the house staff on menu design and products being served in the rooms Create snacks for the 7th floor on a daily basis WORKING RELATIONSHIPS/CONTACTS: Daily interaction with senior level executives and their assistants when appropriate Frequent interaction with Building operations personnel Frequent interaction with vendors/delivery personnel REQUIREMENTS: Work effectively in stressful situations Communicate clearly and work as a team with all members of the Specialty Dining Team Pay attention to detail to consistently maintain uniform quality. Sanitation certification and willingness to achieve a certification while employed. Available to work overtime and nights as needed SKILLS/KNOWLEDGE: Highly motivated and professional Must be flexible and available to work with a fast-paced and changing environment Neat Appearance Punctual Excellent team player Excellent Communication and Organizational Skills WORKING CONDITIONS: Standing for long periods of time Lifting and carrying heavy pots and boxes Using cleaning agents and sanitizing solutions Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call , prompt 2, option 2 if you would like to request an accommodation. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
May 27, 2024
Full time
Job Description: PURPOSE/OBJECTIVE: The Utility Cook is required to assist the Executive, Head and Lead chefs in the preparation of all menus on a daily basis. The position will be expected to fill the role of dishwasher in their absence. MAJOR RESPONSIBILITIES: Assist in timely delivery of meals during service Travel offsite as needed and be available to work in all locations (Travel to Merrimack, NH for Trustees as needed) Maintain an organized, clean and sanitary kitchen as well as all refrigerators and Freezers Assist in ordering and receiving provisions Assist in Maintenance of produce and dry good inventory Be aware of consistency of products and proportions Communication with front of the house staff on menu design and products being served in the rooms Create snacks for the 7th floor on a daily basis WORKING RELATIONSHIPS/CONTACTS: Daily interaction with senior level executives and their assistants when appropriate Frequent interaction with Building operations personnel Frequent interaction with vendors/delivery personnel REQUIREMENTS: Work effectively in stressful situations Communicate clearly and work as a team with all members of the Specialty Dining Team Pay attention to detail to consistently maintain uniform quality. Sanitation certification and willingness to achieve a certification while employed. Available to work overtime and nights as needed SKILLS/KNOWLEDGE: Highly motivated and professional Must be flexible and available to work with a fast-paced and changing environment Neat Appearance Punctual Excellent team player Excellent Communication and Organizational Skills WORKING CONDITIONS: Standing for long periods of time Lifting and carrying heavy pots and boxes Using cleaning agents and sanitizing solutions Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call , prompt 2, option 2 if you would like to request an accommodation. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money. Join Us At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at . Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we do Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do! What we're looking for We are currently looking for a Part-Time Sanitation Tech with a knack for fixing things to help out our guests. The Runner position will assist in the maintenance needs of all Vacasa properties. You will spend your days traveling helping collect trash from properties and conducting basic maintenance in our homes. Coming to the rescue of our guests by diagnosing urgent issues in our homes and helping support the guest operations team. Compensation $16 / hour More benefits and company perks information below What you'll do Expect the unexpected, no day is the same and it will be spent traveling, performing basic maintenance and tasks in our homes. Flexibility and adaptability is a must. Work as part of our operations team to support the day to day, running keys and coming to the rescue of any team member in need! Remove trash from properties Clean BBQ grills and decks Use your basic knowledge of maintenance tasks such as hanging pictures, fixing blinds and changing light-bulbs Bring your skills and interest to learn home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing like fixing a leaky sink Correspond on a regular basis via email and phone with the Local team and Central team. The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. The skills you'll need Communicator: proactively communicate with our guests, owners, housekeeping team, maintenance team and local/central teams via email, phone, and in person. Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities. Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays. Natural born leader: as a Runner, you will need to take charge and rescue the tasks at hand. Your ability to think on your feet, be collective with your thoughts and have a positive way of interacting with others is essential. Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine. Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. At Vacasa we are dedicated to providing the best tools possible to manage the workload, but there is a critical human piece that you will provide. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload. Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve. The ability to lift up to 20 pounds Reasonable comfort level with computers and smart devices Access to the internet and the ability to check your email on a daily basis What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
May 27, 2024
Full time
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we do Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do! What we're looking for We are currently looking for a Part-Time Sanitation Tech with a knack for fixing things to help out our guests. The Runner position will assist in the maintenance needs of all Vacasa properties. You will spend your days traveling helping collect trash from properties and conducting basic maintenance in our homes. Coming to the rescue of our guests by diagnosing urgent issues in our homes and helping support the guest operations team. Compensation $16 / hour More benefits and company perks information below What you'll do Expect the unexpected, no day is the same and it will be spent traveling, performing basic maintenance and tasks in our homes. Flexibility and adaptability is a must. Work as part of our operations team to support the day to day, running keys and coming to the rescue of any team member in need! Remove trash from properties Clean BBQ grills and decks Use your basic knowledge of maintenance tasks such as hanging pictures, fixing blinds and changing light-bulbs Bring your skills and interest to learn home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing like fixing a leaky sink Correspond on a regular basis via email and phone with the Local team and Central team. The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. The skills you'll need Communicator: proactively communicate with our guests, owners, housekeeping team, maintenance team and local/central teams via email, phone, and in person. Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities. Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays. Natural born leader: as a Runner, you will need to take charge and rescue the tasks at hand. Your ability to think on your feet, be collective with your thoughts and have a positive way of interacting with others is essential. Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine. Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. At Vacasa we are dedicated to providing the best tools possible to manage the workload, but there is a critical human piece that you will provide. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload. Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve. The ability to lift up to 20 pounds Reasonable comfort level with computers and smart devices Access to the internet and the ability to check your email on a daily basis What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
May 25, 2024
Full time
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!