Job Description Job Description DIRECTOR - PLAYER DEVELOPMENT Job ID 2 Category Players Club & Player Development Job Type Regular Full-Time Overview OVERVIEW: The incumbent in this position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Hires, motivates, evaluates and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance and necessary resources to accomplish established objectives. - Establishes operating department standards, guidelines and objectives. Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas. - Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals. - Approves, implements and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance. - Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals. - Responsible for the development and execution of creative and promotional solutions in response to competitive issues and problems. - Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives. - Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources. - Attend and participate in off property functions and events as assigned. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Attend seminars when needed. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - 5 to 7 years in a similar position and a Bachelor s in Business, Marketing or related field or an equivalent combination of education and/or work experience. - Prior experience in the Gaming industry required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Understanding and experience in the Northern California s regional gaming market. - Operations, services and activities of a comprehensive marketing and database programs. - The Gaming industry, including principles and practices of a capital and operations budget. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. Additional Details ABILITY TO: Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Review portfolios as required. Forecast changes in the economic climate and/or profits and react accordingly. Communicate clearly and concisely, both orally and in writing. Analyze marketing and promotions data. Be a strategic, analytical, ethical and effective motivator. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
May 19, 2024
Full time
Job Description Job Description DIRECTOR - PLAYER DEVELOPMENT Job ID 2 Category Players Club & Player Development Job Type Regular Full-Time Overview OVERVIEW: The incumbent in this position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objectives in accordance with corporate policy and Gaming Commission Regulations. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Hires, motivates, evaluates and directs departmental managers and staff, ensuring team members receive the training, support, adequate guidance and necessary resources to accomplish established objectives. - Establishes operating department standards, guidelines and objectives. Maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation of assigned areas. - Directs long and short-term planning for all functions of the marketing departments including analysis of product and market opportunities, program effectiveness, and development of strategies to ensure adequate level of guest satisfaction and achievement of established market share goals. - Approves, implements and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures to ensure program effectiveness; implements improvements based upon performance. - Coordinates database management functions including guest ratings and direct marketing activities to ensure the achievement of guest development goals. - Responsible for the development and execution of creative and promotional solutions in response to competitive issues and problems. - Monitors and evaluates department to ensure the proper planning of short and long-term strategies and achievement of established goals and objectives. - Reviews strengths and weaknesses of all department programs to effectively implement changes, improve operations and efficiently allocate resources. - Attend and participate in off property functions and events as assigned. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Attend seminars when needed. - Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) - 5 to 7 years in a similar position and a Bachelor s in Business, Marketing or related field or an equivalent combination of education and/or work experience. - Prior experience in the Gaming industry required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Prior experience opening new properties/outlets preferred. - Must be at least twenty-one (21) years of age. KNOWLEDGE OF: - Understanding and experience in the Northern California s regional gaming market. - Operations, services and activities of a comprehensive marketing and database programs. - The Gaming industry, including principles and practices of a capital and operations budget. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. Additional Details ABILITY TO: Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Review portfolios as required. Forecast changes in the economic climate and/or profits and react accordingly. Communicate clearly and concisely, both orally and in writing. Analyze marketing and promotions data. Be a strategic, analytical, ethical and effective motivator. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Delta Hotels by Marriott Seattle Everett
Everett, Washington
Job Description Delta Hotels by Marriott Seattle Everett 3105 Pine Street Everett, WA 98201 SALES & CATERING DIRECTOR (ON-SITE) The Delta Hotel by Marriott Seattle Everett is seeking an On-Site Sales & Catering Director. Do you love finding and capturing new business? Would you enjoy working on-site in a best-in-class premium Marriott hotel? The Delta Hotel by Marriott Seattle Everett ranks in the top five of the Delta by Marriott brand in guest service, and this gorgeous property has been featured in multiple brand commercials, humbly exhibiting its impressive spaces. At the 232-room Delta Hotel by Marriott Seattle Everett, you will develop relationships and increase sales with local area businesses and will lead a team of two Sales & Events Managers that sell as deployed and detail all groups and events for the property and its 14,000 sq ft of premium event space. In addition, you'll be supported by two above-property sellers who manage globally-priced accounts and target major group business opportunities on behalf of the hotel. If you've worked in a full-service Marriott property in the past, you know that having experience in CI/TY and Opera are a plus! If you haven't, Marriott's digital learning environment will walk you through the systems training you need in the first 6-8 weeks of the job. Leadership skills, organization, relationships, and proactive sales & negotiation acumen are key starting points for success in this role. ABOUT THE POSITION The On-Site Sales & Catering Director leads the property sales team, builds and maintains strong, relevant, relationships with existing and target business, and is responsible for the property sales team's coordination and planning for a successful experience, directly with clients, once booked, and detailing group and event space needs for existing Bookings made by others. This role is responsible for executing sales strategies and tactics to actively and personally solicit and procure new and existing business as deployed. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their roles and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support for our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: Full-time SCHEDULE: Primarily weekdays; occasional travel, evenings, and weekends. RATE OF PAY: $85,000 - $97,750 base salary annually Eligibility for company bonus program BENEFITS AND PERKS: Paid Time Off (PTO) Paycheck Advancement Program Supplemental Insurance Hotel Travel Discounts Employee Assistance Programs For eligible employees: Insurance - Medical, Dental, Vision, Life and AD&D 401(k) Plan with Employer Match Employee Meals Employee Parking The Sales & Catering Director leads and executes property and local sales & catering responsibilities, and builds & maintains strong, relevant, relationships with deployed existing and target accounts on behalf of the hotel. This role is responsible for ensuring client requirements are met. This role regularly sells hotel rooms, meeting rooms and food and beverage through direct client contact. including securing new local accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while ensuring client satisfaction, a positive team environment and positively influencing the reputation Hollander Hospitality and the hotel brand. Relationships Seeks out, develops and nurtures strategic internal and external relationships to increase revenues, service levels, and hotel awareness. Maintains excellent lines of communication with team members and clients to create clear expectations and robust relationships that increase morale, service levels, and trust. Promotes teamwork and quality service through daily communication and coordination with other departments. Oversees on-site sales department staff to attract, retain and motivate employees through hiring, training and developing, empowering, coaching and counseling, conducting performance, resolving problems, providing open communication vehicles, and disciplining and terminating employees as appropriate. Partners with Department Managers and General Manager to ensure proper staffing levels based on guest & attendee volume. Financial Returns & Responsible Business Completes forecasts, plans, and productivity reports for management. Participates in the preparation of the departmental operating budget and financial plans. Monitors budget and upsells products and services while minimizing waste to increase revenue. guest room, function space, food & beverage pricing, and hotel services within approved departmental booking guidelines. Lead Generation Creates and maintains effective property sales programs to support funneling new leads, maximizing current accounts and targeting new accounts with potential. Continuously pursues and regularly re-evaluates prospecting targets for all sellers based on results, the market, and established goals; maintains a strategic ranking of targets by priority and maximizing opportunity and closing potential. Attends appropriate networking events, leveraging participation to maximize lead-generation. Solution Selling Maintains knowledge of market trends and competition to create relevant selling strategies for current conditions. Evaluates and meets client needs, clarifying the decision-making process, and presenting tailored value propositions, maintaining appropriate follow-up. Follows-up on all business opportunities, making initial contact within two business hours. Works with on-site and above-property team members to increase sales. Negotiating Guides the negotiation process, identifying and leveraging optimal solutions in negotiations and implementing creative and effective sales solutions. Creates and provides best practices for sales, convention services, and Food and Beverage departments for meetings. Maintains consistent effectiveness, accuracy and timeliness with information communicated to others, including calculations, estimates, contracts, BEO's, group resumes, and other documents or communication sent to clients, partners and/or team members. Follows established hotel and company-wide policies and methods, including logging details, activities, and sharing information. Support Provides sales, catering, marketing, conference services, administrative support, and operational services as necessary. Directs and personally performs, as necessary, day to-day sales and conference/convention services activities; plans and assigns work and establishes performance and development goals for team members. Provides mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educates and trains team members in compliance with hotel, company, and brand, service behaviors and standards, as well as governmental regulations. Ensures staff has the tools, training and equipment to carry out job duties. Manages and maintains onsite sales and catering processes. Ensures group and event detailing is completed and properly executed. Qualifications: Experience & Education: Minimum of three years' experience conducting sales and negotiations. Experience in local business transient sales, group sales, and catering sales preferred. Driver's License & Insurance: Must have valid state driver's license and vehicle at time of hire. Must maintain vehicle insurance coverage as required by Hollander Hospitality. Knowledge of: Strong business travel and group rooms experience. Effective sales & negotiation acumen. Modern hospitality-sales strategies including conducting sales, evaluating & meeting customer needs, effective site tours, generating leads independently, saturating accounts, intermediaries and brand partners, maximizing systems & resources to drive results, and implementing effective objection handling solutions. Business evaluation techniques including net-profit calculations arithmetic during negotiations. Proficiency in Microsoft Outlook and Word, with basic skills in PowerPoint and Excel. Customer relationship management (CRM) software CI/TY, preferred. Hotel property management system (PMS) software Opera, preferred. Hotel RFP software CVENT, CI/TY, preferred. Skills & Ability to: Work on-site and perform duties from the property. Manage, train, coach, and lead onsite sales team members. Work well with above-property sellers. Solicit, book, and upsell banquet food & beverage. Detail all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure . click apply for full job details
May 18, 2024
Full time
Job Description Delta Hotels by Marriott Seattle Everett 3105 Pine Street Everett, WA 98201 SALES & CATERING DIRECTOR (ON-SITE) The Delta Hotel by Marriott Seattle Everett is seeking an On-Site Sales & Catering Director. Do you love finding and capturing new business? Would you enjoy working on-site in a best-in-class premium Marriott hotel? The Delta Hotel by Marriott Seattle Everett ranks in the top five of the Delta by Marriott brand in guest service, and this gorgeous property has been featured in multiple brand commercials, humbly exhibiting its impressive spaces. At the 232-room Delta Hotel by Marriott Seattle Everett, you will develop relationships and increase sales with local area businesses and will lead a team of two Sales & Events Managers that sell as deployed and detail all groups and events for the property and its 14,000 sq ft of premium event space. In addition, you'll be supported by two above-property sellers who manage globally-priced accounts and target major group business opportunities on behalf of the hotel. If you've worked in a full-service Marriott property in the past, you know that having experience in CI/TY and Opera are a plus! If you haven't, Marriott's digital learning environment will walk you through the systems training you need in the first 6-8 weeks of the job. Leadership skills, organization, relationships, and proactive sales & negotiation acumen are key starting points for success in this role. ABOUT THE POSITION The On-Site Sales & Catering Director leads the property sales team, builds and maintains strong, relevant, relationships with existing and target business, and is responsible for the property sales team's coordination and planning for a successful experience, directly with clients, once booked, and detailing group and event space needs for existing Bookings made by others. This role is responsible for executing sales strategies and tactics to actively and personally solicit and procure new and existing business as deployed. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their roles and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support for our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: Full-time SCHEDULE: Primarily weekdays; occasional travel, evenings, and weekends. RATE OF PAY: $85,000 - $97,750 base salary annually Eligibility for company bonus program BENEFITS AND PERKS: Paid Time Off (PTO) Paycheck Advancement Program Supplemental Insurance Hotel Travel Discounts Employee Assistance Programs For eligible employees: Insurance - Medical, Dental, Vision, Life and AD&D 401(k) Plan with Employer Match Employee Meals Employee Parking The Sales & Catering Director leads and executes property and local sales & catering responsibilities, and builds & maintains strong, relevant, relationships with deployed existing and target accounts on behalf of the hotel. This role is responsible for ensuring client requirements are met. This role regularly sells hotel rooms, meeting rooms and food and beverage through direct client contact. including securing new local accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while ensuring client satisfaction, a positive team environment and positively influencing the reputation Hollander Hospitality and the hotel brand. Relationships Seeks out, develops and nurtures strategic internal and external relationships to increase revenues, service levels, and hotel awareness. Maintains excellent lines of communication with team members and clients to create clear expectations and robust relationships that increase morale, service levels, and trust. Promotes teamwork and quality service through daily communication and coordination with other departments. Oversees on-site sales department staff to attract, retain and motivate employees through hiring, training and developing, empowering, coaching and counseling, conducting performance, resolving problems, providing open communication vehicles, and disciplining and terminating employees as appropriate. Partners with Department Managers and General Manager to ensure proper staffing levels based on guest & attendee volume. Financial Returns & Responsible Business Completes forecasts, plans, and productivity reports for management. Participates in the preparation of the departmental operating budget and financial plans. Monitors budget and upsells products and services while minimizing waste to increase revenue. guest room, function space, food & beverage pricing, and hotel services within approved departmental booking guidelines. Lead Generation Creates and maintains effective property sales programs to support funneling new leads, maximizing current accounts and targeting new accounts with potential. Continuously pursues and regularly re-evaluates prospecting targets for all sellers based on results, the market, and established goals; maintains a strategic ranking of targets by priority and maximizing opportunity and closing potential. Attends appropriate networking events, leveraging participation to maximize lead-generation. Solution Selling Maintains knowledge of market trends and competition to create relevant selling strategies for current conditions. Evaluates and meets client needs, clarifying the decision-making process, and presenting tailored value propositions, maintaining appropriate follow-up. Follows-up on all business opportunities, making initial contact within two business hours. Works with on-site and above-property team members to increase sales. Negotiating Guides the negotiation process, identifying and leveraging optimal solutions in negotiations and implementing creative and effective sales solutions. Creates and provides best practices for sales, convention services, and Food and Beverage departments for meetings. Maintains consistent effectiveness, accuracy and timeliness with information communicated to others, including calculations, estimates, contracts, BEO's, group resumes, and other documents or communication sent to clients, partners and/or team members. Follows established hotel and company-wide policies and methods, including logging details, activities, and sharing information. Support Provides sales, catering, marketing, conference services, administrative support, and operational services as necessary. Directs and personally performs, as necessary, day to-day sales and conference/convention services activities; plans and assigns work and establishes performance and development goals for team members. Provides mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educates and trains team members in compliance with hotel, company, and brand, service behaviors and standards, as well as governmental regulations. Ensures staff has the tools, training and equipment to carry out job duties. Manages and maintains onsite sales and catering processes. Ensures group and event detailing is completed and properly executed. Qualifications: Experience & Education: Minimum of three years' experience conducting sales and negotiations. Experience in local business transient sales, group sales, and catering sales preferred. Driver's License & Insurance: Must have valid state driver's license and vehicle at time of hire. Must maintain vehicle insurance coverage as required by Hollander Hospitality. Knowledge of: Strong business travel and group rooms experience. Effective sales & negotiation acumen. Modern hospitality-sales strategies including conducting sales, evaluating & meeting customer needs, effective site tours, generating leads independently, saturating accounts, intermediaries and brand partners, maximizing systems & resources to drive results, and implementing effective objection handling solutions. Business evaluation techniques including net-profit calculations arithmetic during negotiations. Proficiency in Microsoft Outlook and Word, with basic skills in PowerPoint and Excel. Customer relationship management (CRM) software CI/TY, preferred. Hotel property management system (PMS) software Opera, preferred. Hotel RFP software CVENT, CI/TY, preferred. Skills & Ability to: Work on-site and perform duties from the property. Manage, train, coach, and lead onsite sales team members. Work well with above-property sellers. Solicit, book, and upsell banquet food & beverage. Detail all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure . click apply for full job details
Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
May 17, 2024
Full time
Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
May 17, 2024
Full time
Job Description The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership ? Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance ? Ensure food services appropriately connects to the Executional Framework ? Coach employees by creating a shared understanding about what needs to be achieved and how to execute ? Reward and recognize employees ? Ensure safety and sanitation standards in all operations Client Relationship ? Identify client needs and effectively communicate operational progress Financial Performance ? Adopt Aramark process and systems ? Build revenue and manage budget, including cost controls regarding food, beverage and labor ? Ensure the completion and maintenance of P&L statements ? Achieve food and labor targets ? Manage resources to ensure quality and cost control within budgetary guidelines Productivity ? Implement and maintain Aramark agenda for both labor and food initiatives ? Create value through efficient operations, appropriate cost controls and profit management ? Full compliance with Operational Excellence fundamentals, including food and labor ? Direct and oversee operations related to production, distribution and food service Compliance ? Maintain a safe and healthy environment for clients, customers and employees ? Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Key Responsibilities ? Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development ? Develops operational component forecasts and can explain variances. Responsible for components accounting functions. ? Ensures that requirements for appropriate sanitation and safety levels in respective areas are met ? Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training ? Recruits, hires, develops and retains front line team. ? Conducts period inventory ? Maintains records to comply with ARAMARK, government and accrediting agency standards ? Interacts with Client Management and maintains effective client and customer relations at all levels with client organization ? May participate in sales process and negotiation of contracts ? Looks for opportunities to implement new products and services which support sales growth and client retention Additional Responsibilities ? Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) ? Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Requires previous experience in food service ? Requires a bachelor?s degree or equivalent experience ? Strong communication skills ? Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships ? Ability to demonstrate excellent customer service using Aramark's standard model ? Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers ? Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. ? Must be able to stand for extended periods of time. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Job Description - director, Pricing Strategy (Remote - U.S.) () Job Number: director, Pricing Strategy (Remote - U.S.) ( Job Number: ) Job Posting Job Posting May 3, 2024 Job Posting End Date May 18, 2024 Location Location US-WA-Seattle-Starbucks Support Center Is this role eligible for remote or hybrid work? Yes-Remote Starbucks - Marketing Pay Range $151,200 - $267,000 annually Bonus Eligible Yes Now Brewing - director, Pricing Strategy (Remote - U.S.)! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As the Director of Pricing, you will play a pivotal role in shaping the financial success and competitive positioning of Starbucks. You will lead a world class team of pricing professionals, data scientists, and economists and collaborate closely with cross-functional teams to develop and implement strategic pricing initiatives. Your insights and expertise will drive revenue growth, enhance profitability, and ensure alignment with our business objectives. As a director of pricing, you will Develop Pricing Strategies : Formulate comprehensive pricing strategies that maximize profitability while considering market dynamics, customer segmentation, and competitive landscape. Market Analysis : Conduct thorough market analysis to identify trends, opportunities, and threats, providing actionable insights to inform pricing decisions. Menu Price Optimization : Utilize advanced analytics and pricing models to optimize pricing structures, new product price recommendations, tests, and architecture strategy. Cross-functional Collaboration : Work closely with product, marketing, finance, and operations to align pricing strategies with business goals, product lifecycle stages, and go-to-market strategies. Competitive Intelligence : Monitor competitor pricing strategies and market positioning to anticipate changes and proactively adjust our pricing approach. Pricing Governance : Establish pricing governance frameworks, policies, and guidelines to ensure consistency, and transparency. Performance Tracking : Develop KPIs and metrics to track the effectiveness of pricing strategies, conducting regular performance reviews and making data-driven recommendations for optimization. Team Leadership : Lead, mentor, and develop a team of pricing professionals, fostering a culture of innovation, collaboration, and continuous improvement. We'd love to hear from people with: Master's degree in Business Administration, Marketing, Economics, or related field. 5+ years of experience in pricing strategy, revenue management, or related roles within the retail or hospitality industry, preferably in the food and beverage sector. Strong analytical skills with proficiency in pricing analytics, financial modeling, and data visualization tools. Excellent communication and collaboration skills, with the ability to influence stakeholders and build consensus across teams. Creative thinker with a customer-centric mindset, capable of translating insights into actionable pricing strategies. Leadership experience, including the ability to inspire and develop a high-performing team in a fast-paced environment. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.You will also have access to backup care and DACA reimbursement.Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. Join us and inspire with every cup. Apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at . Starbucks is an equal employment opportunity employer of all qualified individuals. Starbucks does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
May 10, 2024
Full time
Job Description - director, Pricing Strategy (Remote - U.S.) () Job Number: director, Pricing Strategy (Remote - U.S.) ( Job Number: ) Job Posting Job Posting May 3, 2024 Job Posting End Date May 18, 2024 Location Location US-WA-Seattle-Starbucks Support Center Is this role eligible for remote or hybrid work? Yes-Remote Starbucks - Marketing Pay Range $151,200 - $267,000 annually Bonus Eligible Yes Now Brewing - director, Pricing Strategy (Remote - U.S.)! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As the Director of Pricing, you will play a pivotal role in shaping the financial success and competitive positioning of Starbucks. You will lead a world class team of pricing professionals, data scientists, and economists and collaborate closely with cross-functional teams to develop and implement strategic pricing initiatives. Your insights and expertise will drive revenue growth, enhance profitability, and ensure alignment with our business objectives. As a director of pricing, you will Develop Pricing Strategies : Formulate comprehensive pricing strategies that maximize profitability while considering market dynamics, customer segmentation, and competitive landscape. Market Analysis : Conduct thorough market analysis to identify trends, opportunities, and threats, providing actionable insights to inform pricing decisions. Menu Price Optimization : Utilize advanced analytics and pricing models to optimize pricing structures, new product price recommendations, tests, and architecture strategy. Cross-functional Collaboration : Work closely with product, marketing, finance, and operations to align pricing strategies with business goals, product lifecycle stages, and go-to-market strategies. Competitive Intelligence : Monitor competitor pricing strategies and market positioning to anticipate changes and proactively adjust our pricing approach. Pricing Governance : Establish pricing governance frameworks, policies, and guidelines to ensure consistency, and transparency. Performance Tracking : Develop KPIs and metrics to track the effectiveness of pricing strategies, conducting regular performance reviews and making data-driven recommendations for optimization. Team Leadership : Lead, mentor, and develop a team of pricing professionals, fostering a culture of innovation, collaboration, and continuous improvement. We'd love to hear from people with: Master's degree in Business Administration, Marketing, Economics, or related field. 5+ years of experience in pricing strategy, revenue management, or related roles within the retail or hospitality industry, preferably in the food and beverage sector. Strong analytical skills with proficiency in pricing analytics, financial modeling, and data visualization tools. Excellent communication and collaboration skills, with the ability to influence stakeholders and build consensus across teams. Creative thinker with a customer-centric mindset, capable of translating insights into actionable pricing strategies. Leadership experience, including the ability to inspire and develop a high-performing team in a fast-paced environment. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.You will also have access to backup care and DACA reimbursement.Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. Join us and inspire with every cup. Apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at . Starbucks is an equal employment opportunity employer of all qualified individuals. Starbucks does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
This position is based in the Cincinnati, Ohio area providing support to our growing Ohio market! Extensive travel required. What you will do Provide our guests with unique and authentic experiences that will embody friendly and professional service and extraordinary food quality in a high-quality well-maintained environment. Some of your responsibilities will include: Lead, manage, and supervise the overall operations of food and beverage outlets across the Midwest region, ensuring operational excellence and adherence to company standards Develop strategic plans to increase profitability, efficiency, and market share in the region Uphold the highest standards of food safety and sanitation, and ensure all locations are in compliance with health regulations Recruit, train, and mentor a diverse team of managers and staff, promoting a culture of high performance, excellent customer service, and team collaboration Collaborate closely with chefs and culinary teams to develop innovative, seasonal menus that cater to diverse tastes and leverage local ingredients Oversee inventory management, including procurement of supplies, negotiation with suppliers, and cost control measures Address and resolve customer service issues, ensuring a high level of guest satisfaction Plan, organize, and oversee catering operations for special events, including corporate functions, weddings, and large-scale gatherings Conduct market analysis to identify trends, competitive landscape, and potential growth opportunities in the food and beverage sector Represent the company in regional events and foster relationships with community and industry partners Prepare and manage the regional budget, set financial goals, and analyze financial performance and variances Ensure all outlets are compliant with legal, regulatory, and company policies and procedures Foster an environment of continuous improvement and innovation in service and operations What you bring to the table 3+ years of oversight as multi unit operator overseeing a variety of concepts Demonstrable skills in budgeting, forecasting, and expense management Ability to diplomatically handle a variety of employee and guest interactions Ability to regularly apply independent judgment and discretion while interpreting a variety of instructions in assessing the importance of projects and priorities Impeccable integrity Previous knowledge of systems: ProfitSage, Micros, Toast, Kronos, MS Office Suite Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Shamin Hotels, an-award winning hotel management and development company, is seeking a dynamic Vice President of Food and Beverage to lead the Food and Beverage efforts at our portfolio of over 70 hotels comprised of full-service, lifestyle, focused service, and extended stay hotels under Hilton, Marriott, IHG, and Hyatt brands. As the Vice President of Food and Beverage, you will be responsible for overseeing and enhancing our entire culinary experience, ensuring this it aligns with the company's vision and meets the highest standards of quality. This role involves leading a team of passionate professionals and collaborating with various departments to create a seamless and exceptional food and beverage experience for hotel guests, event attendees and the local community. You will work with Shamin and brand leaders to develop new strategies around menu creation, activation of our outlets, and experiential food and beverage. Joining our team means joining a group of passionate individuals who are driven by a shared mission and a commitment to excellence. Shamin Hotels thrives on collaborations, innovation, and a shared sense of purpose. Our team members are valued contributors, instrumental in driving our company's growth and shaping its future. You will have the chance to work with talented individuals across various disciplines benefiting from their expertise and insights. You will continually challenge yourself, expand your skill set, and achieve new heights of success. Whether you are seeking additional knowledge within your area of expertise or exploring new horizons through cross-functional opportunities, we are committed to supporting your professional journey. We offer competitive compensation packages, comprehensive benefits, and additional perks such as hotel discounts for all team members. With the majority of our hotels located within driving distance in Virginia, you will be able to lead and mentor our talented team of associates on site with extremely limited overnight travel required. Take the first step towards an enriching career by joining our dynamic team and discovering what's possible. Responsibilities: Possess tenacity and drive to increase revenue for the company profitably. Inspire the culinary and F&B teams, fostering a culture of excellence and creativity. Collaborate closely with Food and Beverage leadership to design and execute innovative dining concepts and experiences that elevate guest satisfaction ensuring consistency in food quality, presentation, and service. Engage with Catering Sales team members to elevate experiences for banquet event experiences. Stay abreast of industry trends, incorporating innovative techniques into the culinary offerings. Personally ensure that leadership is trained to orchestrate operations and events to the highest standards. Develop seasonal promotions for outlets. Embrace and adopt trends for stand-alone restaurants. Manage food/wine/liquor costs and budgets, implementing strategies to achieve financial goals without compromising quality. Regularly assess and update kitchen and FOH procedures, ensuring efficiency, and safety. Expert in Food & Beverage cost controls in labor, food production, beverage service, and equipment purchasing. Source relationships with suppliers, negotiates contracts for products and services. If assigned, reviews invoices and payroll, mentors others in doing so. Conversant in all brand standards with whom we do business. Expert in cultural events, plays a lead role in developing team member strength in this area. Ensure menus are updated at each hotel at a minimum on an annual basis. Training, coaching and directing hotel sales directors, and sales/catering team members in effort to increase revenues. Defines components of incentive programs for function participants. Occasional travel. Qualifications: Bachelor's Degree and extensive experience required. 8 years of full-service hotel experience required as a Director of Food & Beverage. Strong financial knowledge required. Valid driver's license. Driving record approved by insurance carrier guidelines. Ability to travel. Must be able to work with and understand financial information and data, and possess basic mathematical skills. Reading, Writing, and strong analytic and strategic planning skills. . Computer skills: Word/Excel/PowerPoint. Acquainted with brand tools of Hilton and Marriott. Strong attention to detail. JB.0.00.LN
May 17, 2024
Full time
Shamin Hotels, an-award winning hotel management and development company, is seeking a dynamic Vice President of Food and Beverage to lead the Food and Beverage efforts at our portfolio of over 70 hotels comprised of full-service, lifestyle, focused service, and extended stay hotels under Hilton, Marriott, IHG, and Hyatt brands. As the Vice President of Food and Beverage, you will be responsible for overseeing and enhancing our entire culinary experience, ensuring this it aligns with the company's vision and meets the highest standards of quality. This role involves leading a team of passionate professionals and collaborating with various departments to create a seamless and exceptional food and beverage experience for hotel guests, event attendees and the local community. You will work with Shamin and brand leaders to develop new strategies around menu creation, activation of our outlets, and experiential food and beverage. Joining our team means joining a group of passionate individuals who are driven by a shared mission and a commitment to excellence. Shamin Hotels thrives on collaborations, innovation, and a shared sense of purpose. Our team members are valued contributors, instrumental in driving our company's growth and shaping its future. You will have the chance to work with talented individuals across various disciplines benefiting from their expertise and insights. You will continually challenge yourself, expand your skill set, and achieve new heights of success. Whether you are seeking additional knowledge within your area of expertise or exploring new horizons through cross-functional opportunities, we are committed to supporting your professional journey. We offer competitive compensation packages, comprehensive benefits, and additional perks such as hotel discounts for all team members. With the majority of our hotels located within driving distance in Virginia, you will be able to lead and mentor our talented team of associates on site with extremely limited overnight travel required. Take the first step towards an enriching career by joining our dynamic team and discovering what's possible. Responsibilities: Possess tenacity and drive to increase revenue for the company profitably. Inspire the culinary and F&B teams, fostering a culture of excellence and creativity. Collaborate closely with Food and Beverage leadership to design and execute innovative dining concepts and experiences that elevate guest satisfaction ensuring consistency in food quality, presentation, and service. Engage with Catering Sales team members to elevate experiences for banquet event experiences. Stay abreast of industry trends, incorporating innovative techniques into the culinary offerings. Personally ensure that leadership is trained to orchestrate operations and events to the highest standards. Develop seasonal promotions for outlets. Embrace and adopt trends for stand-alone restaurants. Manage food/wine/liquor costs and budgets, implementing strategies to achieve financial goals without compromising quality. Regularly assess and update kitchen and FOH procedures, ensuring efficiency, and safety. Expert in Food & Beverage cost controls in labor, food production, beverage service, and equipment purchasing. Source relationships with suppliers, negotiates contracts for products and services. If assigned, reviews invoices and payroll, mentors others in doing so. Conversant in all brand standards with whom we do business. Expert in cultural events, plays a lead role in developing team member strength in this area. Ensure menus are updated at each hotel at a minimum on an annual basis. Training, coaching and directing hotel sales directors, and sales/catering team members in effort to increase revenues. Defines components of incentive programs for function participants. Occasional travel. Qualifications: Bachelor's Degree and extensive experience required. 8 years of full-service hotel experience required as a Director of Food & Beverage. Strong financial knowledge required. Valid driver's license. Driving record approved by insurance carrier guidelines. Ability to travel. Must be able to work with and understand financial information and data, and possess basic mathematical skills. Reading, Writing, and strong analytic and strategic planning skills. . Computer skills: Word/Excel/PowerPoint. Acquainted with brand tools of Hilton and Marriott. Strong attention to detail. JB.0.00.LN
SUMMARY: The Food & Beverage Supervisor is responsible for the operation of the Food Outlets at Wilderness at the Smokies and/or Soaky Mountain Waterpark. The Food & Beverage Supervisor will work with the Manager and Director to keep current on product needs for all outlets, keeping in line with pricing and budgeted costs. The Food & Beverage Supervisor is also responsible for ensuring inventory levels are current with the level of outlet demand. This includes, but is not limited to: ordering, staffing levels, inventory, budgets, and quality of food, adhering to all cash handling policies and procedures, and outlet cleanliness and ensuring that the products meet the highest standard. The Food & Beverage Supervisor reports to the Manager/Assistant Manager and Director of F&B and may assign additional responsibilities/tasks as they arise. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Keep all areas clean and organized to ensure highest level of customer service. Maintain product inventory at par levels, assuring proper rotation, storage of products and control of flow of inventory for each outlet Work with the Food & Beverage Manager and Director to increase the gross revenue through menu updates, pricing and special offers Responsible for hiring and training all personnel, including, but not limited to: cash-handling policies and procedures, handling of food items for food safety and maintaining a sanitary work environment so Health Departments' inspection scores are at the highest level possible. Oversee and manage daily staffing needs Complete mastery of all duties relative to the outlets, including but not limited to: bartending, expediting, cashiering, cooking, cleaning and dishwashing Comply with all applicable company policies and procedures - including, but not limited to: uniform and personal cleanliness requirements, documenting and reporting associate injuries, corrective action, associate reviews and all those as reflected in and apart from the Company handbook. All other duties as assigned by management SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of the Department Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in disciplining employees; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE: Level 2 Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Level 2 Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Level 1 Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY: Level 2 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Tennessee Driver's License or ability to obtain one within 30 days of employment ServSafe Certificate TABC Permit QUALIFICATIONS: Strong leadership skills and ability to motivate people. Requires good negotiation and listening skills. Ability to act independently with little supervision. Knowledge of food and beverage menus, food preparation and presentation. Hands on manager, well organized, detail oriented, creative thinker. Skilled in problem solving and staff training. Efficiently handle multiple duties. Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator Requires a good understanding of company policies and procedures. Ability to handle stressful situations Good attendance and punctual. Exhibits professionalism. Exhibits good grooming habits. Wears the proper uniform. Works efficiently. Follows all resort and office policies and standard operating procedures. Conducts themselves in a professional manner with a positive attitude. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities: While performing the duties of this job, the employee is required to: Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms and talk and/or hear Frequently sit, stoop, kneel, crouch and/or crawl and taste and/or smell Occasionally climb and/or balance Lifting Activities: While performing the duties of this job, the employee is required to: Regularly lift up to 25 pounds Frequently lift up to 50 pounds with assistance Vision Requirements: Close vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: Regularly exposed to wet and/or humid conditions (Non-Weather) and moving mechanical parts Frequently exposed to outdoor weather conditions, extreme cold (Non-Weather) and extreme heat (Non-Weather) Occasionally exposed to fumes and/or airborne particles and toxic or caustic chemicals Noise Levels: Moderate Other details Pay Type Hourly Apply Now
May 16, 2024
Full time
SUMMARY: The Food & Beverage Supervisor is responsible for the operation of the Food Outlets at Wilderness at the Smokies and/or Soaky Mountain Waterpark. The Food & Beverage Supervisor will work with the Manager and Director to keep current on product needs for all outlets, keeping in line with pricing and budgeted costs. The Food & Beverage Supervisor is also responsible for ensuring inventory levels are current with the level of outlet demand. This includes, but is not limited to: ordering, staffing levels, inventory, budgets, and quality of food, adhering to all cash handling policies and procedures, and outlet cleanliness and ensuring that the products meet the highest standard. The Food & Beverage Supervisor reports to the Manager/Assistant Manager and Director of F&B and may assign additional responsibilities/tasks as they arise. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Keep all areas clean and organized to ensure highest level of customer service. Maintain product inventory at par levels, assuring proper rotation, storage of products and control of flow of inventory for each outlet Work with the Food & Beverage Manager and Director to increase the gross revenue through menu updates, pricing and special offers Responsible for hiring and training all personnel, including, but not limited to: cash-handling policies and procedures, handling of food items for food safety and maintaining a sanitary work environment so Health Departments' inspection scores are at the highest level possible. Oversee and manage daily staffing needs Complete mastery of all duties relative to the outlets, including but not limited to: bartending, expediting, cashiering, cooking, cleaning and dishwashing Comply with all applicable company policies and procedures - including, but not limited to: uniform and personal cleanliness requirements, documenting and reporting associate injuries, corrective action, associate reviews and all those as reflected in and apart from the Company handbook. All other duties as assigned by management SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of the Department Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in disciplining employees; addressing complaints and resolving problems. EDUCATION and/or EXPERIENCE: Level 2 Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Level 2 Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS: Level 1 Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY: Level 2 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Tennessee Driver's License or ability to obtain one within 30 days of employment ServSafe Certificate TABC Permit QUALIFICATIONS: Strong leadership skills and ability to motivate people. Requires good negotiation and listening skills. Ability to act independently with little supervision. Knowledge of food and beverage menus, food preparation and presentation. Hands on manager, well organized, detail oriented, creative thinker. Skilled in problem solving and staff training. Efficiently handle multiple duties. Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator Requires a good understanding of company policies and procedures. Ability to handle stressful situations Good attendance and punctual. Exhibits professionalism. Exhibits good grooming habits. Wears the proper uniform. Works efficiently. Follows all resort and office policies and standard operating procedures. Conducts themselves in a professional manner with a positive attitude. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities: While performing the duties of this job, the employee is required to: Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms and talk and/or hear Frequently sit, stoop, kneel, crouch and/or crawl and taste and/or smell Occasionally climb and/or balance Lifting Activities: While performing the duties of this job, the employee is required to: Regularly lift up to 25 pounds Frequently lift up to 50 pounds with assistance Vision Requirements: Close vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: Regularly exposed to wet and/or humid conditions (Non-Weather) and moving mechanical parts Frequently exposed to outdoor weather conditions, extreme cold (Non-Weather) and extreme heat (Non-Weather) Occasionally exposed to fumes and/or airborne particles and toxic or caustic chemicals Noise Levels: Moderate Other details Pay Type Hourly Apply Now
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the Franchise and Shaner Brand Standard and experience for guests. Adheres to policies of the facility, Franchise, and Shaner policies. Performs skin care and waxing services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Always meets the needs of the guest throughout the service. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner. Recommends products for home use. Suggests other beneficial treatments offered in the spa. Ensures that work areas are clean and set according to procedures. Informs Lead Therapist and Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Other duties as assigned. Responsibilities The Esthetician is responsible for providing skin care and waxing services to guests of our facility. The therapist should be able to create an environment of relaxation for the guests and provide experiences that create lasting memories for the guest. Qualifications High school graduate or equivalent. Valid state license in esthetics or other credentials required by the state. Minimum one year customer service experience; previous spa experience preferred. Knowledge of professional spa services and treatments a plus. Previous massage and body work experience. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Must be able to build rapport with guest. Ability to explain various treatments/services to guests. Bilingual English/Spanish a plus. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic, and motivational. Professional manner, discretion, and appearance. Strong team player. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 12, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the Franchise and Shaner Brand Standard and experience for guests. Adheres to policies of the facility, Franchise, and Shaner policies. Performs skin care and waxing services that meet the established guidelines for the type of service offering and that fulfill guest expectations. Performs all treatments on services menu based upon current licensure. Assesses contraindications of guest that may prevent service from taking place. Always meets the needs of the guest throughout the service. Understands and uses universal precautions when providing services. Cleans and disinfects all equipment. Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner. Recommends products for home use. Suggests other beneficial treatments offered in the spa. Ensures that work areas are clean and set according to procedures. Informs Lead Therapist and Spa Director or other management personnel about product needs. Creates and maintains client cards and treatment notes, when appropriate. Other duties as assigned. Responsibilities The Esthetician is responsible for providing skin care and waxing services to guests of our facility. The therapist should be able to create an environment of relaxation for the guests and provide experiences that create lasting memories for the guest. Qualifications High school graduate or equivalent. Valid state license in esthetics or other credentials required by the state. Minimum one year customer service experience; previous spa experience preferred. Knowledge of professional spa services and treatments a plus. Previous massage and body work experience. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Must be able to build rapport with guest. Ability to explain various treatments/services to guests. Bilingual English/Spanish a plus. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic, and motivational. Professional manner, discretion, and appearance. Strong team player. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
May 12, 2024
Full time
JOB STATEMENT Responsible for doing our nightly system maintenance, balancing revenue accounts, and problem solving anything that comes your way overnight. Responsible for check- in processes in a timely and efficient manner. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner. MISSION To ensure 100% of a Guest's expectations are met before arrival. Friendly; Accurate; Efficient; Knowledgeable ESSENTIAL FUNCTIONS Communication Answer all questions from the guest in accordance with standards of proper etiquette. Be consistent in giving out accurate information. Make Supervisor aware of problems you experienced throughout the day Inform management of any guest or system related complaints or problems. Guest Service Ensure guest comfort and satisfaction. Promptly and effectively deal with guest complaints and requests. Always be polite when dealing with a guest. Never use foul language while at work. The guest comes FIRST! Drop what you are doing to help a guest. Answer a guest question to the best of your ability. Get help if you do not know the answer. Be Knowledgeable Know our product; Accommodation Types, Amusement Park, and Water Park Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements. Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies Perform duties as outlined in the ATD (Attention to Detail). Perform all night audit duties to include but not be limited to: End business day Run all appropriate reports Fill out all daily reports as outlined in Audit Binder Work closely with accounting, accommodation supervisors and managers to ensure accuracy of reports Distribute appropriate reports to other accommodations staff Run back up of system Cleaning Duties Keep all guest facing areas (pool, lobby) and desks clean and presentable Keep the front office areas fully stocked at all times. Take out all of the garbage daily. Must be able to lift 30 pounds. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight. Perform any duties requested by a Manager, Director, Supervisor or Lead. Professional Appearance and Image Be PUNCTUAL in reporting to work Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG Be READY Personal hygiene is required JOB SPECIFICATIONS Self-Starter, Motivated, Confident, Optimistic Excellent Communicator Self-Disciplined, Detail oriented Guest Advocate, Hospitality focus Problem Solver Computer skills and knowledge (Microsoft Office - Word/Excel, ability to type, etc.) Team Player PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 40 pounds Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate. EQUAL OPPORTUNITY EMPLOYER DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE OTHER FUNCTIONS Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. Night Auditors are required to work shifts both inside at the Hotel Front Desk and outside at the Camp Gate toll booth; there are times that you will be by yourself for the entirety of your shift in any of these areas during the overnight.
GENERAL DESCRIPTION OF POSITION As the Sr. Category Manager, Fresh Food - Enterprise Food & Beverage at QuickChek (a subsidiary of Murphy USA), you will lead the largest area of the QuickChek food & beverage business. You will be responsible for owning food strategy and driving successful implementation and execution. This individual will collaborate closely with the Director of Enterprise Food & Beverage Category Management with, amongst other things: strategy development, merchandising initiatives, product mix, placement, pricing, partner/vendor negotiations and team leadership. This individual will work closely with internal partners to analyze existing business and be responsible for helping to drive strategy, innovation, and strong financial performance across the category. The successful candidate will possess strong leadership skills, curiosity, attention to detail, high energy, agility, and sound business acumen. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team-oriented. ESSENTIAL DUTIES AND RESPONSIBILITIES â Develop and implement the strategic plan for food product lines. â Manage the area end-to-end with a focus on strategy, execution, financial results (P&L) â Remain informed about market trends, customer preferences, and competitive landscape to identify new growth opportunities and assist in selecting the right mix of products for the category based on those factors. â Establish and maintain relationships with partners, suppliers, vendors. â Negotiate terms, pricing, and agreements with vendors to optimize costs and maintain product quality. â Assist in selecting the right mix of products for the category based on customer demands and market trends. â Collaborate with Analytics, Revenue Management, Marketing, Sales, Operations, and other departments to set pricing strategies and guide category strategy. â Assist in planning and executing promotional campaigns to drive sales and customer engagement. â Analyze sales data and customer feedback to make informed decisions about assortment adjustments and pricing changes. â Develops annual category plans which include current situation analysis, vision/strategy, and specific category plans. Plans include assortment and positioning, product improvements and development plans, projected revenues and gross profit, display, price, promotion and communication to stores. â Plans seasonal calendars, monthly implementation plans and recurring assortment change calendars. â Works with Marketing Department on advertising/promotions for assigned category. â Prepare and present reports on category performance and key metrics. â Performs routine SKU rationalization and works closely with suppliers and operations â Assist in the launch of new products, including market research, pricing, and promotional planning. â Expect to travel 25% of the time PROFESSIONAL EXPERIENCE/ QUALIFICATIONS/ ATTRIBUTES â A minimum of 5-7 years of full-time experience (10+ years preferred) specifically in category management - ideally in the quick service restaurant ('QSR'), convenience store, food & beverage, and/or multi-unit retail industry. Knowledge of market trends, and customer preferences is a plus. â Ability to lead a team as well as influence others across the organization, including senior leadership. â Strong analytical skills with the ability to interpret data and make data-driven decisions. â Excellent communication and interpersonal skills for effective collaboration. EDUCATION â A four-year college degree is required.
May 08, 2024
Full time
GENERAL DESCRIPTION OF POSITION As the Sr. Category Manager, Fresh Food - Enterprise Food & Beverage at QuickChek (a subsidiary of Murphy USA), you will lead the largest area of the QuickChek food & beverage business. You will be responsible for owning food strategy and driving successful implementation and execution. This individual will collaborate closely with the Director of Enterprise Food & Beverage Category Management with, amongst other things: strategy development, merchandising initiatives, product mix, placement, pricing, partner/vendor negotiations and team leadership. This individual will work closely with internal partners to analyze existing business and be responsible for helping to drive strategy, innovation, and strong financial performance across the category. The successful candidate will possess strong leadership skills, curiosity, attention to detail, high energy, agility, and sound business acumen. This individual will be able to operate in a flexible, fast-paced environment that is highly collaborative and team-oriented. ESSENTIAL DUTIES AND RESPONSIBILITIES â Develop and implement the strategic plan for food product lines. â Manage the area end-to-end with a focus on strategy, execution, financial results (P&L) â Remain informed about market trends, customer preferences, and competitive landscape to identify new growth opportunities and assist in selecting the right mix of products for the category based on those factors. â Establish and maintain relationships with partners, suppliers, vendors. â Negotiate terms, pricing, and agreements with vendors to optimize costs and maintain product quality. â Assist in selecting the right mix of products for the category based on customer demands and market trends. â Collaborate with Analytics, Revenue Management, Marketing, Sales, Operations, and other departments to set pricing strategies and guide category strategy. â Assist in planning and executing promotional campaigns to drive sales and customer engagement. â Analyze sales data and customer feedback to make informed decisions about assortment adjustments and pricing changes. â Develops annual category plans which include current situation analysis, vision/strategy, and specific category plans. Plans include assortment and positioning, product improvements and development plans, projected revenues and gross profit, display, price, promotion and communication to stores. â Plans seasonal calendars, monthly implementation plans and recurring assortment change calendars. â Works with Marketing Department on advertising/promotions for assigned category. â Prepare and present reports on category performance and key metrics. â Performs routine SKU rationalization and works closely with suppliers and operations â Assist in the launch of new products, including market research, pricing, and promotional planning. â Expect to travel 25% of the time PROFESSIONAL EXPERIENCE/ QUALIFICATIONS/ ATTRIBUTES â A minimum of 5-7 years of full-time experience (10+ years preferred) specifically in category management - ideally in the quick service restaurant ('QSR'), convenience store, food & beverage, and/or multi-unit retail industry. Knowledge of market trends, and customer preferences is a plus. â Ability to lead a team as well as influence others across the organization, including senior leadership. â Strong analytical skills with the ability to interpret data and make data-driven decisions. â Excellent communication and interpersonal skills for effective collaboration. EDUCATION â A four-year college degree is required.