Joseph Phelps Vineyards
Napa, California
This role offers a unique blend of in-site presence at our Home Ranch, with the flexibility to work remotely on select occasions. Additionally you will have the opportunity to work at our downtown Napa offices, allowing for a dynamic and diverse work environment that caters to both on-site and remote work preferences. $95,000- $105,000 Annual Salary + 12% Discretionary Bonus SUMMARY: With a deep understanding of luxury hospitality and fine wine, the Wine Club Manager will lead our Phelps Preferred program. The Wine Club Manager will grow the wine club while effectively managing attrition rates. DUTIES AND RESPONSIBILITES: Wine Club Strategy and Planning: Develop and implement a comprehensive strategy for the wine club, aligning with business goals. Create engaging and unique membership offerings to attract and retain wine club members. Align with eCommerce manager to build out larger campaigns to build overall strategy. Membership Acquisition and Retention: Implement strategies to attract new wine club members through targeted marketing efforts. Develop retention/tenure programs to enhance member loyalty and satisfaction. Resulting in lower attrition rates. In partnership with the Hospitality Director and eCommerce Manager, provide recommendations and strategic alignment for new member acquisition and retention. Customer Engagement: Foster strong relationships with wine club members through personalized communication and engagement initiatives. Organize exclusive events, tastings, and experiences to deepen the connection with members. Wine Selection, Allocation and Inventory Management: Collaborate with Senior Director of DTC and Senior Director of Marketing to curate an appealing selection of wines for club members. Review and strategically align club selections to ensure appropriate inventory and club member offerings. Order Fulfillment: Oversee the timely and accurate fulfillment of wine club shipments. Collaborate with inventory manager and operations teams to optimize the shipping process. Communication and Marketing: Develop and execute effective communication strategies to keep members informed about upcoming releases, events, and promotions. Collaborate with marketing teams to create engaging content for wine club promotions. Data Analysis and Reporting: Utilize data analytics tools to track key performance indicators (KPIs) related to wine club performance. Generate regular reports to assess the success of promotions and membership initiatives. Analyze data to recognize trends in membership growth or decline and create plans in real time to address both. Budget Management: Develop and manage the wine club budget, ensuring cost-effective strategies. Monitor expenses and ROI to optimize budget allocation. Compliance and Regulations: Ensure compliance with all relevant regulations and legal requirements for wine club operations. Stay informed about industry standards and best practices. Team Management and Collaboration: Hire, train, coach, and support Phelps Preferred team members Perform annual reviews and goal setting with employees Communicate regularly with Hospitality Team, Events and Culinary Staff to assure knowledge of all club events, shipments, and member's needs. Attend morning hospitality meetings biweekly to discuss Phelps Preferred topics. Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless wine club operations. - Provide input to improve overall customer experience and satisfaction. Requirements Experience managing a high-end wine club is required. Expanded knowledge of wines, wine production and distribution channels, preferably with previous restaurant/trade experience and/or experience as a sommelier or wine educator with a trade focus. Passion for world class hospitality and the wine industry. High level of proficiency with MS Office programs including Word, Excel, Outlook. Experience with AMS and EMS a plus. Experience in representing a luxury product. Excellent verbal communication skills. This pertains to both in-person conversations, presentations and phone conversations (tone). Excellent writing skills. Need to be able to communicate in a timely manner, directly and concisely via e-mail to requests from trade, VIP, Phelps Preferred and friends of the winery for all visit requests. This includes the use of proper English and appropriate business e-mail etiquette. Ability to assess the level of knowledge in wine from the guests and to adapt the tasting accordingly. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Experience managing a team. PREFERRED QUALIFICATIONS Bachelor's degree is desired. Sommelier certification highly desired. Previous Wine Sales or Restaurant experience is highly desired. Responsible Beverage Service certification is a plus. PHYSICAL/MENTAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to do the following: Walk and stand for prolonged periods. Speak before groups of people. Understand and respond to a diverse population. Lift and carry a case of wine weighing at least 45 pounds. WORK ENVIRONMENT Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Perks & Benefits: 13 Paid Holidays Wellness Day Vacation & Sick Time Monthly Wellness Stipend Annual Performance Bonus "Farm Fresh to You" membership Comprehensive Health Benefits: Medical, Dental and Vision 401K match + Profit Share Annual Employer Gift Generous Employee Discounts Employee Wine Program
This role offers a unique blend of in-site presence at our Home Ranch, with the flexibility to work remotely on select occasions. Additionally you will have the opportunity to work at our downtown Napa offices, allowing for a dynamic and diverse work environment that caters to both on-site and remote work preferences. $95,000- $105,000 Annual Salary + 12% Discretionary Bonus SUMMARY: With a deep understanding of luxury hospitality and fine wine, the Wine Club Manager will lead our Phelps Preferred program. The Wine Club Manager will grow the wine club while effectively managing attrition rates. DUTIES AND RESPONSIBILITES: Wine Club Strategy and Planning: Develop and implement a comprehensive strategy for the wine club, aligning with business goals. Create engaging and unique membership offerings to attract and retain wine club members. Align with eCommerce manager to build out larger campaigns to build overall strategy. Membership Acquisition and Retention: Implement strategies to attract new wine club members through targeted marketing efforts. Develop retention/tenure programs to enhance member loyalty and satisfaction. Resulting in lower attrition rates. In partnership with the Hospitality Director and eCommerce Manager, provide recommendations and strategic alignment for new member acquisition and retention. Customer Engagement: Foster strong relationships with wine club members through personalized communication and engagement initiatives. Organize exclusive events, tastings, and experiences to deepen the connection with members. Wine Selection, Allocation and Inventory Management: Collaborate with Senior Director of DTC and Senior Director of Marketing to curate an appealing selection of wines for club members. Review and strategically align club selections to ensure appropriate inventory and club member offerings. Order Fulfillment: Oversee the timely and accurate fulfillment of wine club shipments. Collaborate with inventory manager and operations teams to optimize the shipping process. Communication and Marketing: Develop and execute effective communication strategies to keep members informed about upcoming releases, events, and promotions. Collaborate with marketing teams to create engaging content for wine club promotions. Data Analysis and Reporting: Utilize data analytics tools to track key performance indicators (KPIs) related to wine club performance. Generate regular reports to assess the success of promotions and membership initiatives. Analyze data to recognize trends in membership growth or decline and create plans in real time to address both. Budget Management: Develop and manage the wine club budget, ensuring cost-effective strategies. Monitor expenses and ROI to optimize budget allocation. Compliance and Regulations: Ensure compliance with all relevant regulations and legal requirements for wine club operations. Stay informed about industry standards and best practices. Team Management and Collaboration: Hire, train, coach, and support Phelps Preferred team members Perform annual reviews and goal setting with employees Communicate regularly with Hospitality Team, Events and Culinary Staff to assure knowledge of all club events, shipments, and member's needs. Attend morning hospitality meetings biweekly to discuss Phelps Preferred topics. Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless wine club operations. - Provide input to improve overall customer experience and satisfaction. Requirements Experience managing a high-end wine club is required. Expanded knowledge of wines, wine production and distribution channels, preferably with previous restaurant/trade experience and/or experience as a sommelier or wine educator with a trade focus. Passion for world class hospitality and the wine industry. High level of proficiency with MS Office programs including Word, Excel, Outlook. Experience with AMS and EMS a plus. Experience in representing a luxury product. Excellent verbal communication skills. This pertains to both in-person conversations, presentations and phone conversations (tone). Excellent writing skills. Need to be able to communicate in a timely manner, directly and concisely via e-mail to requests from trade, VIP, Phelps Preferred and friends of the winery for all visit requests. This includes the use of proper English and appropriate business e-mail etiquette. Ability to assess the level of knowledge in wine from the guests and to adapt the tasting accordingly. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Experience managing a team. PREFERRED QUALIFICATIONS Bachelor's degree is desired. Sommelier certification highly desired. Previous Wine Sales or Restaurant experience is highly desired. Responsible Beverage Service certification is a plus. PHYSICAL/MENTAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to do the following: Walk and stand for prolonged periods. Speak before groups of people. Understand and respond to a diverse population. Lift and carry a case of wine weighing at least 45 pounds. WORK ENVIRONMENT Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Perks & Benefits: 13 Paid Holidays Wellness Day Vacation & Sick Time Monthly Wellness Stipend Annual Performance Bonus "Farm Fresh to You" membership Comprehensive Health Benefits: Medical, Dental and Vision 401K match + Profit Share Annual Employer Gift Generous Employee Discounts Employee Wine Program
Auberge Resorts
Rutherford, New Jersey
Company Description Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. Job Description The Pool Server is a vital member of the service team, providing a warm welcome to all guests as they enter the pool area, and providing general Food & Beverage service to guests in and around the pool area. The Pool Server will be responsible for providing amenities to guests and ensuring the cleanliness and organization of the Pool areas. Welcome and greet the guest by name if known with genuine smile, eye contact, enthusiasm, and engaging expression Introduce first-time guests to facilities and services Provide Food & Beverage service to guests in lounges and cabanas Present the menu with helpful explanations of dishes and beverages Take accurate food and beverage orders, input into POS system Serve drinks and food promptly, ensuring cleanliness of Pool areas Act as a liaison between guests, management, service staff, and the kitchen Demonstrate professionalism and attentiveness throughout the dining experience Perform side work and provide pool amenities Contribute to safety and sanitization protocols for a healthy work environment Rate of pay is $20 an hour plus tips Qualifications Minimum of one year experience in the foodservice/hospitality industry. Good knowledge of food and wine. Experience at a luxury hospitality property. Must be of minimum age to serve alcohol. Superior professional appearance and manner, good character to work in a fast-paced team. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company Description Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. Job Description The Pool Server is a vital member of the service team, providing a warm welcome to all guests as they enter the pool area, and providing general Food & Beverage service to guests in and around the pool area. The Pool Server will be responsible for providing amenities to guests and ensuring the cleanliness and organization of the Pool areas. Welcome and greet the guest by name if known with genuine smile, eye contact, enthusiasm, and engaging expression Introduce first-time guests to facilities and services Provide Food & Beverage service to guests in lounges and cabanas Present the menu with helpful explanations of dishes and beverages Take accurate food and beverage orders, input into POS system Serve drinks and food promptly, ensuring cleanliness of Pool areas Act as a liaison between guests, management, service staff, and the kitchen Demonstrate professionalism and attentiveness throughout the dining experience Perform side work and provide pool amenities Contribute to safety and sanitization protocols for a healthy work environment Rate of pay is $20 an hour plus tips Qualifications Minimum of one year experience in the foodservice/hospitality industry. Good knowledge of food and wine. Experience at a luxury hospitality property. Must be of minimum age to serve alcohol. Superior professional appearance and manner, good character to work in a fast-paced team. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.