Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
May 20, 2024
Full time
Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Complimentary lodging Complimentary WiFi and laundry The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world's most beautiful and iconic National Parks What will be your daily pursuit?: Your daily pursuit is providing our guests with top-tier hospitality and dining experiences to keep them energized for their Glacier adventures! What is the compensation for this role?: $19.00/hour What will you do in this job?: Assist in the management of all aspects of dining room and bar operations, including inventory, scheduling, ordering, discipline, etc. Maintain federal and state standards for safe alcohol and food service Ensure team appearance and presentation standards are upheld Implement sales goals and other incentive-based programs for service team Expedite orders Provide coaching and training to advance skills of service team Keep record of potential safety and maintenance issues and communicates details to supervisor Assist as needed with set up of rooms for special events, meetings, conferences and banquets Offers assistance to guests and teammates where needed Be a utility player who can complete a variety of job duties This job description describes at a high level what an Assistant Food & Beverage Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. What skills and experience do you need for this job?: Must be 18 years of age or older 2-4 years experience in a high volume restaurant and bar supervisory position required; banquet experience is a plus Restaurant/Hospitality Management degree or equivalent in work experience required Inventory and product ordering preferred Familiarity with hospitality POS systems expected Knowledge in kitchen operations, cooking, and order timing expected Knowledge of food, liquor, and labor cost controls expected Work-ethic and commitment to the team and guest is key Be willing and able to work solo or as part of a team Be committed to Safety First and the highest quality of cleaning & sanitizing standards Be organized with a great eye for detail Be kind to others and always bring your best Be a good communicator, always suggesting ideas and solutions Be helpful and friendly, willing to go the extra mile Be relaxed, flexible and quick thinking Be ready to have fun! What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Glacier National Park. You'll see amazing scenery and wildlife. You'll participate in team events - and fun! You'll spend your days in and around historic hotels, lodges and cabins Glacier Park Collection is a non-smoking, drug-free environment Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
May 20, 2024
Full time
What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations Complimentary lodging Complimentary WiFi and laundry The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world's most beautiful and iconic National Parks What will be your daily pursuit?: Your daily pursuit is providing our guests with top-tier hospitality and dining experiences to keep them energized for their Glacier adventures! What is the compensation for this role?: $19.00/hour What will you do in this job?: Assist in the management of all aspects of dining room and bar operations, including inventory, scheduling, ordering, discipline, etc. Maintain federal and state standards for safe alcohol and food service Ensure team appearance and presentation standards are upheld Implement sales goals and other incentive-based programs for service team Expedite orders Provide coaching and training to advance skills of service team Keep record of potential safety and maintenance issues and communicates details to supervisor Assist as needed with set up of rooms for special events, meetings, conferences and banquets Offers assistance to guests and teammates where needed Be a utility player who can complete a variety of job duties This job description describes at a high level what an Assistant Food & Beverage Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. What skills and experience do you need for this job?: Must be 18 years of age or older 2-4 years experience in a high volume restaurant and bar supervisory position required; banquet experience is a plus Restaurant/Hospitality Management degree or equivalent in work experience required Inventory and product ordering preferred Familiarity with hospitality POS systems expected Knowledge in kitchen operations, cooking, and order timing expected Knowledge of food, liquor, and labor cost controls expected Work-ethic and commitment to the team and guest is key Be willing and able to work solo or as part of a team Be committed to Safety First and the highest quality of cleaning & sanitizing standards Be organized with a great eye for detail Be kind to others and always bring your best Be a good communicator, always suggesting ideas and solutions Be helpful and friendly, willing to go the extra mile Be relaxed, flexible and quick thinking Be ready to have fun! What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Glacier National Park. You'll see amazing scenery and wildlife. You'll participate in team events - and fun! You'll spend your days in and around historic hotels, lodges and cabins Glacier Park Collection is a non-smoking, drug-free environment Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
Kitchen Manager - Sous Chef - Manager Exciting restaurant operations has opportunity in the Fredericksburg and Woodbridge areas of Virginia. This is a ground up new opening, full service with bar operations with established and successful locations nationwide operated though franchisees. We have immediate openings for culinary managers at the sous chef level or more senior experience at the KM Kitchen Manager role. We also have an opening for a very strong Assistant Manager for dining room operations. Relevant restaurant management experience with at least 2 years, full service casual or premium casual brands will be suitable. This is an excellent, growing, vibrant and successful restaurant/entertainment company. Manager positions are salaried, bonus, full benefits, vacation and career advancement opportunities are provided. If you have a passion for hospitality and culinary excellence please send your resume for more information Presented by Tom Bull with Gecko Hospitality
May 22, 2024
Kitchen Manager - Sous Chef - Manager Exciting restaurant operations has opportunity in the Fredericksburg and Woodbridge areas of Virginia. This is a ground up new opening, full service with bar operations with established and successful locations nationwide operated though franchisees. We have immediate openings for culinary managers at the sous chef level or more senior experience at the KM Kitchen Manager role. We also have an opening for a very strong Assistant Manager for dining room operations. Relevant restaurant management experience with at least 2 years, full service casual or premium casual brands will be suitable. This is an excellent, growing, vibrant and successful restaurant/entertainment company. Manager positions are salaried, bonus, full benefits, vacation and career advancement opportunities are provided. If you have a passion for hospitality and culinary excellence please send your resume for more information Presented by Tom Bull with Gecko Hospitality
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. We are looking for leaders who: Bring energy and a smile to work every day Set high standards for themselves and their team Enjoy a fast-paced atmosphere Are up for a challenge and eager to learn Operate well in impeccably clean, efficient and organized restaurant environments Qualifications: Ability to work and learn in a fast paced environment 1 - 2 years experience in a quick service setting Management experience is a plus but not required Ability to show leadership skills, manage your shift & lead a team members Must be able to stand or walk for the duration of their shift (6-10 hrs) Food experience is a plus Essential Responsibilities - Providing exceptional customer services Working cash register (taking accurate orders, managing customer payments etc.) Ensuring restrooms, dining area, and kitchen are kept clean and meet safety and health standards Preparing and presenting quality products at all times Maintaining adequately stocked work stations, restocking stations as needed Taking ownership of your shift & making sure your team fulfills their tasks & reaches the goal Benefits: 40 hours Paid Time Off 40 hours Sick Pay Life Insurance Paid Term Life Insurance Paid Short Term Disability Retirement Simple IRA Match Job Types: Full-time, Part-time Pay : $18.00 - $22.00 per hour Benefits: Employee discount Paid training Experience level: No experience needed Restaurant type: Quick service & fast food restaurant Ability to commute/relocate :Little Falls, MN 56345: Reliably commute or planning to relocate before starting work (Preferred) License/Certification: Driver's License (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location : In person JB.0.00.LN
May 16, 2024
Full time
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask. You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. We are looking for leaders who: Bring energy and a smile to work every day Set high standards for themselves and their team Enjoy a fast-paced atmosphere Are up for a challenge and eager to learn Operate well in impeccably clean, efficient and organized restaurant environments Qualifications: Ability to work and learn in a fast paced environment 1 - 2 years experience in a quick service setting Management experience is a plus but not required Ability to show leadership skills, manage your shift & lead a team members Must be able to stand or walk for the duration of their shift (6-10 hrs) Food experience is a plus Essential Responsibilities - Providing exceptional customer services Working cash register (taking accurate orders, managing customer payments etc.) Ensuring restrooms, dining area, and kitchen are kept clean and meet safety and health standards Preparing and presenting quality products at all times Maintaining adequately stocked work stations, restocking stations as needed Taking ownership of your shift & making sure your team fulfills their tasks & reaches the goal Benefits: 40 hours Paid Time Off 40 hours Sick Pay Life Insurance Paid Term Life Insurance Paid Short Term Disability Retirement Simple IRA Match Job Types: Full-time, Part-time Pay : $18.00 - $22.00 per hour Benefits: Employee discount Paid training Experience level: No experience needed Restaurant type: Quick service & fast food restaurant Ability to commute/relocate :Little Falls, MN 56345: Reliably commute or planning to relocate before starting work (Preferred) License/Certification: Driver's License (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location : In person JB.0.00.LN
Position Type: Child Nutrition Services Date Posted: 4/8/2024 Location: Various Locations Closing Date: UNTIL FILLED TITLE: CNS Assistant CLASSIFICATION: Child Nutrition Services - Classified Hourly Salary Schedule REPORTS TO: Cafeteria Manager SUMMARY: As a member of the school cafeteria staff, under the direct supervision of the cafeteria manager, the kitchen assistant will assist in preparing and serving high quality foods with appearance and taste that is acceptable to students and maintain a clean, sanitary, and safe environment in the food preparation and service areas. PERFORMANCE RESPONSIBILITIES: Assist with food preparation. Serve food from the serving line. Replenish serving line and salad bar. Count and record food portions. Follow established procedures for the National School Lunch Program. Prepare and clean counters, tables, and kitchen and dining furnishings. Wash and sterilize dishes, pots, pans, utensils, and other equipment. Shelve and store food, supplies, dishes, pans, and other items. Attend in service meetings. Perform other job-related duties as directed. LICENSES OR CERTIFICATIONS: Maricopa County Health Department Food Handler's Card. SKILLS/KNOWLEDGE/ABILITIES: Physical ability to lift and carry 30 pounds, push food carts, bend, and reach, as well as stand for extended periods. English proficiency to be able to communicate with co-workers and supervisor. Knowledge and practice of health and safety standards. Ability to safely operate commercial appliances and follow established safety practices. WORKING CONDITIONS: The working environment is in the cafeteria kitchen and dining room that includes exposure to noise and vibrations from kitchen equipment, fumes and odors from grease traps, and heat from stoves and ovens. TERMS OF EMPLOYMENT: Nine-month year, Classified Hourly Salary Schedule.
May 13, 2024
Full time
Position Type: Child Nutrition Services Date Posted: 4/8/2024 Location: Various Locations Closing Date: UNTIL FILLED TITLE: CNS Assistant CLASSIFICATION: Child Nutrition Services - Classified Hourly Salary Schedule REPORTS TO: Cafeteria Manager SUMMARY: As a member of the school cafeteria staff, under the direct supervision of the cafeteria manager, the kitchen assistant will assist in preparing and serving high quality foods with appearance and taste that is acceptable to students and maintain a clean, sanitary, and safe environment in the food preparation and service areas. PERFORMANCE RESPONSIBILITIES: Assist with food preparation. Serve food from the serving line. Replenish serving line and salad bar. Count and record food portions. Follow established procedures for the National School Lunch Program. Prepare and clean counters, tables, and kitchen and dining furnishings. Wash and sterilize dishes, pots, pans, utensils, and other equipment. Shelve and store food, supplies, dishes, pans, and other items. Attend in service meetings. Perform other job-related duties as directed. LICENSES OR CERTIFICATIONS: Maricopa County Health Department Food Handler's Card. SKILLS/KNOWLEDGE/ABILITIES: Physical ability to lift and carry 30 pounds, push food carts, bend, and reach, as well as stand for extended periods. English proficiency to be able to communicate with co-workers and supervisor. Knowledge and practice of health and safety standards. Ability to safely operate commercial appliances and follow established safety practices. WORKING CONDITIONS: The working environment is in the cafeteria kitchen and dining room that includes exposure to noise and vibrations from kitchen equipment, fumes and odors from grease traps, and heat from stoves and ovens. TERMS OF EMPLOYMENT: Nine-month year, Classified Hourly Salary Schedule.
Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Hotel Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves andembrace it!Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading Here atArlowe strive to create a sense of awe that leaves those we touch wanting more" Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.'s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a "Bodega" cafe and lounge, and an interior courtyard. Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.'s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city's bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping. This position is responsible for effectively & strategically leading the day to day operations of the hotel and its team members. In conjunctions with the General Manager focus on leading ownership of annual budgeting, strategic planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES : Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Conducts monthly, weekly and pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Create preventive maintenance programs for consistency of the product Ensures updated safe work environment Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third party partners operating within the hotel You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike Overseeing leadership team members who direct the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel. Work in conjunction with the F&B leadership on budgets and ensuring highest level of service. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. Development of budget; responsible for maintaining targeted goals within the budget. Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner. Work in conjunction with People Services on bi-annual and annual performance reviews for all management and hourly team members. Ensure compliance training is completed in conjunction with People Services team. Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development. Assists in leading Safety Committee initiatives and Security provisions. Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. Responsible for weekly / bi-weekly departmental meetings to focus on service, team member engagement and overall budget and revenue management. Attend weekly revenue management meetings in conjunction with General Manager and have the ability to manage the P&L. REQUIREMENTS: A minimum of 5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment. Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage. Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed. Previous experience managing third party or leased space arrangements such as food & beverage, valet or security. Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses. Proven ability to communicate professionally and tactfully in all interactions with guest and employees. Obtain FLSD Requirements for property within six (6) months of employment.
May 09, 2024
Full time
Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Hotel Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves andembrace it!Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading Here atArlowe strive to create a sense of awe that leaves those we touch wanting more" Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.'s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a "Bodega" cafe and lounge, and an interior courtyard. Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.'s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city's bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping. This position is responsible for effectively & strategically leading the day to day operations of the hotel and its team members. In conjunctions with the General Manager focus on leading ownership of annual budgeting, strategic planning, organizing and directing all hotel services, including front-of-house and back of house operations. RESPONSIBILITIES AND AUTHORITIES : Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Conducts monthly, weekly and pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Create preventive maintenance programs for consistency of the product Ensures updated safe work environment Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third party partners operating within the hotel You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike Overseeing leadership team members who direct the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel. Work in conjunction with the F&B leadership on budgets and ensuring highest level of service. Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels. In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs. Development of budget; responsible for maintaining targeted goals within the budget. Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner. Work in conjunction with People Services on bi-annual and annual performance reviews for all management and hourly team members. Ensure compliance training is completed in conjunction with People Services team. Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development. Assists in leading Safety Committee initiatives and Security provisions. Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process. Responsible for weekly / bi-weekly departmental meetings to focus on service, team member engagement and overall budget and revenue management. Attend weekly revenue management meetings in conjunction with General Manager and have the ability to manage the P&L. REQUIREMENTS: A minimum of 5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment. Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage. Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed. Previous experience managing third party or leased space arrangements such as food & beverage, valet or security. Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses. Proven ability to communicate professionally and tactfully in all interactions with guest and employees. Obtain FLSD Requirements for property within six (6) months of employment.
Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments' daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists the Assistant Manager & Manager in overseeing the business and provides support to team Members to operate in a manner consistent with established departmental policies and procedures. The scope of responsibility will vary based on the outlet(s) and they will assist the Manager with implementing innovative programs, operational processes and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day to day operational excellence and support the team members to ensure we are delivering winning experiences to every guest and leading in a manner that's consistent with the company's values and beliefs. Responsibilities Collect and organize daily administrative duties and ensure that all daily administrative responsibilities are carried out and hold the Team Members accountable. Executing the daily staffing schedule and organizing the daily staffing work assignments Updating the time and attendance record sheet Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members to the Assistant Manager and Manager. Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e. meal periods, peak periods) to ensure the Operation runs flawlessly. Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business. Recognize and monitor performance of team members on a daily, weekly & Monthly basis and provide weekly one on one team feedback on what's going well, and the areas of improvement needed. Work side by side all peak periods of the operations with all Team Members, to ensure the team is achieving the brand standards of excellence. Deliver high energy / detailed pre-shift meetings, work with the Manager on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business. Engage Guests throughout the shift to ensure that quality checks are being performed to gain feedback from all guests on the food and service experience. Perform inventory counts, maintain physical par stocks and productions based on business levels. Monitor and execute the preparation, production of food and beverage and the merchandising plans for Hospitality outlets. Take an active role with coaching of all food & Beverage within Hospitality to ensure that all products are executed 100% to the standards including recipe builds and merchandizing planograms. Qualifications Certificate/Diploma/Degree from recognized College/University in courses related to Hospitality/Business Management, Hotel/ Restaurant Management or a combination of related education and experience Smart Serve and Food Safety Handling certification required Minimum two (2) years supervisory experience related to corporate food & beverage structure and reporting in a restaurant dining room, lounge, bar or banquet hall environment May be required to obtain and maintain an A.G.C.O. License based on assigned outlet(s) Experience working in unionized environment is a strong asset Ability to lift up to 50 lbs Able to work overnight shifts
May 23, 2024
Full time
Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments' daily, weekly and monthly operating plan and provide coaching and support to front-line team members. As a Service leader in the Woodbine Hospitality Department, the Supervisor assists the Assistant Manager & Manager in overseeing the business and provides support to team Members to operate in a manner consistent with established departmental policies and procedures. The scope of responsibility will vary based on the outlet(s) and they will assist the Manager with implementing innovative programs, operational processes and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day to day operational excellence and support the team members to ensure we are delivering winning experiences to every guest and leading in a manner that's consistent with the company's values and beliefs. Responsibilities Collect and organize daily administrative duties and ensure that all daily administrative responsibilities are carried out and hold the Team Members accountable. Executing the daily staffing schedule and organizing the daily staffing work assignments Updating the time and attendance record sheet Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members to the Assistant Manager and Manager. Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e. meal periods, peak periods) to ensure the Operation runs flawlessly. Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business. Recognize and monitor performance of team members on a daily, weekly & Monthly basis and provide weekly one on one team feedback on what's going well, and the areas of improvement needed. Work side by side all peak periods of the operations with all Team Members, to ensure the team is achieving the brand standards of excellence. Deliver high energy / detailed pre-shift meetings, work with the Manager on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business. Engage Guests throughout the shift to ensure that quality checks are being performed to gain feedback from all guests on the food and service experience. Perform inventory counts, maintain physical par stocks and productions based on business levels. Monitor and execute the preparation, production of food and beverage and the merchandising plans for Hospitality outlets. Take an active role with coaching of all food & Beverage within Hospitality to ensure that all products are executed 100% to the standards including recipe builds and merchandizing planograms. Qualifications Certificate/Diploma/Degree from recognized College/University in courses related to Hospitality/Business Management, Hotel/ Restaurant Management or a combination of related education and experience Smart Serve and Food Safety Handling certification required Minimum two (2) years supervisory experience related to corporate food & beverage structure and reporting in a restaurant dining room, lounge, bar or banquet hall environment May be required to obtain and maintain an A.G.C.O. License based on assigned outlet(s) Experience working in unionized environment is a strong asset Ability to lift up to 50 lbs Able to work overnight shifts
Sous Chef 12563 Village Cir Dr, St. Louis, MO 63127, USA ABOUT FRIENDSHIP VILLAGE SUNSET HILLS Industry: Healthcare Social: Company Website DESCRIPTION The Sous Chef is responsible for the proper preparation of the planned menu and the overall supervision of the kitchen employees for the assigned FV facility. In the absence of the Executive Chef, Food and Beverage Director, Assistant Food and Beverage Director and the Dining Room Manager, the Sous Chef will assume responsibility for the entire operation. Ability to understand and follow instructions in English and communicate effectively and perform simple arithmetic. Ability to understand measurements and conversions. Ability to understand and follow instructions in English and communicate effectively and perform simple arithmetic. Ability to understand measurements and conversions. Culinary education and supervisory background desirable. Ability to plan and organize work, to interpret instructions, recipes, specifications, and standards. Knowledge of kitchen equipment operations and maintenance. Some knowledge of nutrition and diet. Food Procurement experience preferred (Ordering food, coordinating food deliveries, overviewing/rotating storage of food, menu design) CERTIFICATES, LICENSES, REGISTRATIONS CDM preferred PI7b08a6-
May 20, 2024
Full time
Sous Chef 12563 Village Cir Dr, St. Louis, MO 63127, USA ABOUT FRIENDSHIP VILLAGE SUNSET HILLS Industry: Healthcare Social: Company Website DESCRIPTION The Sous Chef is responsible for the proper preparation of the planned menu and the overall supervision of the kitchen employees for the assigned FV facility. In the absence of the Executive Chef, Food and Beverage Director, Assistant Food and Beverage Director and the Dining Room Manager, the Sous Chef will assume responsibility for the entire operation. Ability to understand and follow instructions in English and communicate effectively and perform simple arithmetic. Ability to understand measurements and conversions. Ability to understand and follow instructions in English and communicate effectively and perform simple arithmetic. Ability to understand measurements and conversions. Culinary education and supervisory background desirable. Ability to plan and organize work, to interpret instructions, recipes, specifications, and standards. Knowledge of kitchen equipment operations and maintenance. Some knowledge of nutrition and diet. Food Procurement experience preferred (Ordering food, coordinating food deliveries, overviewing/rotating storage of food, menu design) CERTIFICATES, LICENSES, REGISTRATIONS CDM preferred PI7b08a6-
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. Qualifications High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. Qualifications High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Manager, Assistant Manager(s) and/or Supervisor(s), incumbent serves food and beverage to restaurant guests ensuring a positive dining experience. ESSENTIAL JOB FUNCTIONS : Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Take guest orders, serve food and drinks and collect various forms of payment in a courteous and efficient manner and according to restaurant standards of service. Adhere to state liquor laws in accordance to TIPS training guidelines. Perform regular running and closing duties, including side work, set up, maintaining station cleanliness and end of shift tasks. Keep server station clean at all times. Adhere to beverage control procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive guest/employee relations. Perform other assignments as assigned. High School Diploma or equivalent is preferred with a minimum of one (1) year serving experience in a high volume casual dining environment. Must be eighteen (18) years of age. WORK ENVIRONMENT : May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Assistant Manager, the incumbent prepares dining rooms for use, cleans appropriate areas, and sets tables for further use ensuring a positive guest experience. Additionally, will serve meals to guests while ensuring a positive guest experience. Essential Job Functions: Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Completes all established set-up, stocking and closing duties on time. Clears, cleans and resets tables according to procedures. Cleans area under and around tables and hutches. Knows and adheres to health and sanitation guidelines at all times. Demonstrates a courteous, friendly, polite, congenial and efficient attitude. Promotes positive guest/employee relations. Serves all guests according to est ablished standards of service. Delivers all items in a timely and courteous manner. Assist servers and bussers as necessary with established pre-bus and pre-set standards. Communicates customer requests to assigned server. Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers. Knowledgeable of restaurant (ordering) systems; expediting systems. Communicates with kitchen expeditor; checks order duplicates for correctness; communicates d iscrepancies to the expeditor. Completes all set-up and closin g duties in a timely fashion. Is familiar with all menu specif ications and abbreviations. Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty. Maintains a clean, safe, hazard-free work environment within area of responsibility. Adheres to food & beverage policies, procedures, state liquor laws an d all related manual material. Promotes positive public/em ployee relations at all times. Performs all other related and compatible duties as assigned. High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and experience. Table service restaurant experience preferred. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Under the direction of the Assistant Manager, the incumbent prepares dining rooms for use, cleans appropriate areas, and sets tables for further use ensuring a positive guest experience. Additionally, will serve meals to guests while ensuring a positive guest experience. Essential Job Functions: Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Completes all established set-up, stocking and closing duties on time. Clears, cleans and resets tables according to procedures. Cleans area under and around tables and hutches. Knows and adheres to health and sanitation guidelines at all times. Demonstrates a courteous, friendly, polite, congenial and efficient attitude. Promotes positive guest/employee relations. Serves all guests according to est ablished standards of service. Delivers all items in a timely and courteous manner. Assist servers and bussers as necessary with established pre-bus and pre-set standards. Communicates customer requests to assigned server. Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers. Knowledgeable of restaurant (ordering) systems; expediting systems. Communicates with kitchen expeditor; checks order duplicates for correctness; communicates d iscrepancies to the expeditor. Completes all set-up and closin g duties in a timely fashion. Is familiar with all menu specif ications and abbreviations. Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty. Maintains a clean, safe, hazard-free work environment within area of responsibility. Adheres to food & beverage policies, procedures, state liquor laws an d all related manual material. Promotes positive public/em ployee relations at all times. Performs all other related and compatible duties as assigned. High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and experience. Table service restaurant experience preferred. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Assistant Manager, the incumbent prepares dining rooms for use, cleans appropriate areas, and sets tables for further use ensuring a positive guest experience. Additionally, will serve meals to guests while ensuring a positive guest experience. Essential Job Functions: Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Completes all established set-up, stocking and closing duties on time. Clears, cleans and resets tables according to procedures. Cleans area under and around tables and hutches. Knows and adheres to health and sanitation guidelines at all times. Demonstrates a courteous, friendly, polite, congenial and efficient attitude. Promotes positive guest/employee relations. Serves all guests according to established standards of service. Delivers all items in a timely and courteous manner. Assist servers and bussers as necessary with established pre-bus and pre-set standards. Communicates customer requests to assigned server. Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers. Knowledgeable of restaurant (ordering) systems; expediting systems. Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor. Completes all set-up and closing duties in a timely fashion. Is familiar with all menu specifications and abbreviations. Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty. Maintains a clean, safe, hazard-free work environment within area of responsibility. Adheres to food & beverage policies, procedures, state liquor laws and all related manual material. Promotes positive public/employee relations at all times. Performs all other related and compatible duties as assigned. Qualifications High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and experience. Table service restaurant experience preferred. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 19, 2024
Full time
Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at , call or follow us: Facebook: SeminoleHardRockHollywood, Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! Responsibilities Under the direction of the Assistant Manager, the incumbent prepares dining rooms for use, cleans appropriate areas, and sets tables for further use ensuring a positive guest experience. Additionally, will serve meals to guests while ensuring a positive guest experience. Essential Job Functions: Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Completes all established set-up, stocking and closing duties on time. Clears, cleans and resets tables according to procedures. Cleans area under and around tables and hutches. Knows and adheres to health and sanitation guidelines at all times. Demonstrates a courteous, friendly, polite, congenial and efficient attitude. Promotes positive guest/employee relations. Serves all guests according to established standards of service. Delivers all items in a timely and courteous manner. Assist servers and bussers as necessary with established pre-bus and pre-set standards. Communicates customer requests to assigned server. Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers. Knowledgeable of restaurant (ordering) systems; expediting systems. Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor. Completes all set-up and closing duties in a timely fashion. Is familiar with all menu specifications and abbreviations. Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty. Maintains a clean, safe, hazard-free work environment within area of responsibility. Adheres to food & beverage policies, procedures, state liquor laws and all related manual material. Promotes positive public/employee relations at all times. Performs all other related and compatible duties as assigned. Qualifications High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and experience. Table service restaurant experience preferred. Work Environment: May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Closing: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Working closely with the Food & Beverage Assistant Manager, the Model Cocktail Server is responsible for creating the ultimate premium guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. Provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience Core Job Responsibilities: Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday's, and other special notes listed in the details of the guest's reservation. Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list. Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink. Consistently follow sequence of service utilizing all proper procedures standardized by the room management. Responsible for taking food/beverage orders and carrying out wine/beverage service. Responsible for performing table maintenance by checking on the guest throughout service. Completing opening and closing side work. Maintaining health code standards. Maintain table cleanliness utilizing a silent service approach. Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment). Bid farewell to guests, using guest's name when known, and encourage them to return. Maintain a level of professionalism. Anticipate the guests' needs and responding appropriately with a sense of urgency. Work as a team, assisting all guests' and employees' needs and inquiries. Perform all other job-related duties as requested. Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately. Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor. Maintain complete knowledge of designated glassware and garnishes for each drink. Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies. Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications. Qualifications: Requires a minimum of 2 years previous work experience as food server in a lounge/ fine-dining restaurant. High School diploma or above. Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling. A highly motivated and energetic personality. Work varied shifts, including weekends and holidays. Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form. Requires the ability to work efficiently and within a team environment. Applicants must be 21 years of age or above. Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. Willing to work in a loud and fast paced environment. Possession of /or ability to possess a valid TAM card. Possession of /or ability to possess a Health card. Possession of/or ability to possess a NV Gaming License. Experience in Bottle service preferred, but not required. Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner. Maintain a clean and hygienic workstation in accordance with Clark County Health Standards Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis. Adhere to and enforce company specific safety policies. Consistently maintain a well-groomed appearance, posture and hygiene deemed by management. Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management. Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times. Physical Demands: Work is performed in an outdoor poolside setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, employees, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today! We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!
May 16, 2024
Full time
Working closely with the Food & Beverage Assistant Manager, the Model Cocktail Server is responsible for creating the ultimate premium guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. Provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience Core Job Responsibilities: Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday's, and other special notes listed in the details of the guest's reservation. Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list. Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink. Consistently follow sequence of service utilizing all proper procedures standardized by the room management. Responsible for taking food/beverage orders and carrying out wine/beverage service. Responsible for performing table maintenance by checking on the guest throughout service. Completing opening and closing side work. Maintaining health code standards. Maintain table cleanliness utilizing a silent service approach. Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment). Bid farewell to guests, using guest's name when known, and encourage them to return. Maintain a level of professionalism. Anticipate the guests' needs and responding appropriately with a sense of urgency. Work as a team, assisting all guests' and employees' needs and inquiries. Perform all other job-related duties as requested. Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately. Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor. Maintain complete knowledge of designated glassware and garnishes for each drink. Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies. Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications. Qualifications: Requires a minimum of 2 years previous work experience as food server in a lounge/ fine-dining restaurant. High School diploma or above. Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling. A highly motivated and energetic personality. Work varied shifts, including weekends and holidays. Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form. Requires the ability to work efficiently and within a team environment. Applicants must be 21 years of age or above. Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. Willing to work in a loud and fast paced environment. Possession of /or ability to possess a valid TAM card. Possession of /or ability to possess a Health card. Possession of/or ability to possess a NV Gaming License. Experience in Bottle service preferred, but not required. Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner. Maintain a clean and hygienic workstation in accordance with Clark County Health Standards Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis. Adhere to and enforce company specific safety policies. Consistently maintain a well-groomed appearance, posture and hygiene deemed by management. Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management. Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times. Physical Demands: Work is performed in an outdoor poolside setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, employees, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today! We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!
SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
May 15, 2024
Full time
SUMMARY Takes food and beverage orders, pours beverages, serves food and beverages, busses tables, calculates, presents and processes checks while constantly providing exceptional service to all members, resort guests and co-workers. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests, escort them to their seats and present them with menus and beverage lists. Create a warm and welcoming atmosphere for guests and employees. Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations. Inform customers of daily specials. Take orders from guests for food and/or beverage items. Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages. Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations. Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required. Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems. Observes guests to respond to any additional needs. Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils. Prepare and present checks. Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area. Collect payments on checks by having checks signed by members or process a credit card. Provide continuous and timely service until the guests leave the premises and give them a warm farewell. Uphold the standards and expectations of food and service quality set forth by Pronghorn. Provides a favorable image of Pronghorn and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors. Follows alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest. Helps in the physical set-up of dining rooms, social functions, events and tournaments. Perform daily, weekly and monthly side work duties set by F&B Assistant Manager. Attend scheduled training seminars and department meetings. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency and effectiveness. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Uphold the standards and expectations of food quality and production set forth by Pronghorn. Assures that effective orientation and training are given to each new employee. Develops ongoing training programs. Able to effectively handle multiple tasks. Incorporates safe work practices in job performance. Regular and reliable attendance. Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests. Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company. Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the F&B Assistant Manager. QUALIFICATIONS Required To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to pass a drug test and pre-employment criminal background check. Must be 21 years of age. Must be dressed neatly and well groomed in company approved uniform at all times. Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately. Must be able to safely operate and drive beverage carts. Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs. Must be able to calmly respond to angry guests and notify a manager. Must be able to read and write notes to hearing impaired guests. Stands, walks and sits during the entire shift. Must be able to pass server validation. Reaches, bends, stoops and wipes. Basic cooking principles; grilling items, composing plates and applying condiments. Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests. Must be able to hear well amongst loud background noise. Must be able to write or memorize orders. Must balance at the end of each shift. Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases. SKILLS Required High School Diploma Preferred and/or 1-2 years of bartending and customer service experience CERTIFICATES, LICENSES, REGISTRATIONS Must maintain current Food Handler Card and OLCC Service Permit. TRAVEL REQUIRMENTS Local travel may be required in conjunction with Member/Guest events. WORKING CONDITIONS May include both inside or outside shifts. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
May 11, 2024
Full time
Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible for providing guests with attentive and gracious service. Taking order, serving guests, upselling and describing specials and all menu items. Works as a team by assisting all guests in the dining room. Pre-bussing table in assigned area(s). Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Describes all items in the menu including beverages and specials. Greets guest, take drink order and check I.D(s) for alcoholic beverage orders. Takes guest order accurately. Checks food presentation and delivers as ordered; i.e.: Soup or salad then entree and so on. Removes used, finished drinking ware. Checks with customers to ensure satisfaction. Prepares itemized guest ticket for final processing. Completes shift opening and closing side work as assigned. Fills in as a busser and/or greeter or any other needed position at the request of Restaurant Supervisor and/or Manager. Performs par checks on supplies and reports any replenishment of supplies necessary. Maintains a clean work area. Assists Greeter/Cashier by seating guests when necessary. Assists with bringing food to buffet line when necessary. Assists other departments when necessary. Any other duties as assigned. Adheres to all regulatory, departmental and casino policies and procedures. Supervisory Responsibilities Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training; must be able to obtain a liquor server license. Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.