Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 03, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Complete additional deep cleaning / seasonal cleaning functions as scheduled. Performs housekeeping, laundry, and/or houseperson functions whenever necessary. Other duties as assigned. Responsibilities Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Qualifications Minimum one year cleaning experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Knowledge of proper chemical handling. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Prior housekeeping experience in the hospitality industry; supervisory experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
May 01, 2024
Full time
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
May 01, 2024
Full time
Adelaide Place of Newton Centre believes in the power of the human connection to transform lives. Our associates are part of setting a new standard in senior living by connecting residents and families to what matters most to them. At Benchmark our associates are "called to care." We hire for heart and train for skill-continually pursuing excellence and providing the best experiences, so our residents remain empowered and engaged. Join our housekeeping team and be more than an employee, be part of something bigger! Job Description: What is our need: Full Time and Part Time opportunities available Competitive Pay: $17 per-hour Benefits: In addition to paid time off and medical/dental benefits, we also offer, 401k, One Company Fund, Legal Assistance, Quarterly Bonus and Spring Health a mental wellness program. To learn more about our pay and benefits, please apply today! Benefits offered are dependent on employment status. Responsibilities: Follows standards and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused Understands the practices surrounding proper handling of biohazardous waste Thoroughly cleans all assigned resident apartments as scheduled by supervisor Checks and touches up vacant units according to assigned schedule Maintains the cleanliness of public restrooms Washes and dries all laundry, including resident's personal laundry using cleaning products appropriate to the type of wash Requirements: A high school diploma or GED is preferred Experience cleaning residential or commercial settings preferred, but will train Ability to safely use specialized equipment Ability to work independently and as part of a team Flexibility and ability to prioritize multiple requests Please note, we require all associates to be fully vaccinated/boosted against COVID-19, subject to exemptions based on medical or disability conditions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
May 06, 2024
Full time
Full time day shift, starting at $20/hr plus benefits.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Description: Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor. Makes beds according to standards. Dusts, and cleans windows/mirrors. Vacuum and clean carpeted areas and behind furniture. Cleans bathrooms including floors, sinks, toilets, and bathtubs. Supplies rooms with all amenities and linens. Assures that every room is set up according to standards. Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities. Fills out daily housekeeping logs. Enters proper code via telephone, to update checkout ready status for rooms when directed to do so. Turns in all lost and found items to ensure proper logging. Greets all guests throughout shift with the proper salutation and pleasant expression. Maintains and cleans all equipment used throughout the course of a shift. Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned.Qualifications: Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be able to operate equipment, including vacuum cleaners, mops and brooms. Must be able to work in a fast-paced environment.
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
May 05, 2024
Full time
Job Description The Royal Service Supervisor coordinates services with the guests and between all departments. Royal Service Supervisors are at the heart of our communication system, experts in all areas able to manage the call center functions and provide seamless service for our guests and colleagues. This position requires a service professional with excellent organizational, analytical, and motivational skills with a very high degree of follow-up on assigned tasks. What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel Perform Quality Assurance Checks to identify trends and areas of opportunity Assist with room checks and warming as required Consistently offer professional, engaging and friendly service Resolve guest issues and inquires Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response. Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards Enter, track and dispatch Engineering work order requests Handle Housekeeping dispatch, restaurant reservations and Lost and Found Provide seamless In Room Dining order taking - fully knowledgeable in the menus and the operation Utilize Royal Service Manager for all calls and requests to ensure trend tracking Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution Generate ACDC arrival reports Handle all telecom requirements and equipment Review daily reports, arrival, VIP, group following up on action items Build strong rapport with support departments Administer wake up calls Other duties as assigned
Join our janitorial team in Monroe, WI, and embark on a career that merges the satisfaction of hands-on work with the fulfillment of leadership! We're on the lookout for an Assistant Janitorial Supervisor to join our second shift operations This is not just a job; it's an opportunity to excel in a fast-paced environment that values dedication and attention to detail. As the Assistant Janitorial Supervisor, you'll play a pivotal role in maintaining our high standards of cleanliness and sanitation You'll lead a dedicated team, ensuring that every corner of our facilities reflects our commitment to excellence Your responsibilities will include: - Imparting BBP cleanup practices and safety protocols to ensure a secure environment for all. - Overseeing the replenishment and maintenance of supplies in breakrooms and restrooms - Orchestrating the thorough cleaning of buildings during second shift, ensuring meticulous attention to detail from trash disposal to mopping and beyond. - Managing inventory, ordering supplies and equipment proactively to maintain seamless operations. - Upholding our rigorous safety standards and ensuring the smooth operation of all cleaning equipment. - Conducting monthly evaluations with the department manager to continuously enhance our janitorial processes. Qualifications: We need a proactive self-starter who thrives on autonomy and adheres to procedures with precision If you excel in a fast-paced environment and have an eye for detail, we want you! - High school diploma or equivalent, or two years of pertinent experience - Ability to work independently with limited supervision - Experience in leading and training teams - Solid communication skills - Must possess and maintain a valid driver's license
May 01, 2024
Full time
Join our janitorial team in Monroe, WI, and embark on a career that merges the satisfaction of hands-on work with the fulfillment of leadership! We're on the lookout for an Assistant Janitorial Supervisor to join our second shift operations This is not just a job; it's an opportunity to excel in a fast-paced environment that values dedication and attention to detail. As the Assistant Janitorial Supervisor, you'll play a pivotal role in maintaining our high standards of cleanliness and sanitation You'll lead a dedicated team, ensuring that every corner of our facilities reflects our commitment to excellence Your responsibilities will include: - Imparting BBP cleanup practices and safety protocols to ensure a secure environment for all. - Overseeing the replenishment and maintenance of supplies in breakrooms and restrooms - Orchestrating the thorough cleaning of buildings during second shift, ensuring meticulous attention to detail from trash disposal to mopping and beyond. - Managing inventory, ordering supplies and equipment proactively to maintain seamless operations. - Upholding our rigorous safety standards and ensuring the smooth operation of all cleaning equipment. - Conducting monthly evaluations with the department manager to continuously enhance our janitorial processes. Qualifications: We need a proactive self-starter who thrives on autonomy and adheres to procedures with precision If you excel in a fast-paced environment and have an eye for detail, we want you! - High school diploma or equivalent, or two years of pertinent experience - Ability to work independently with limited supervision - Experience in leading and training teams - Solid communication skills - Must possess and maintain a valid driver's license
Janitorial Worker: Clean and maintain buildings, including sweeping, mopping, and sanitizing restrooms. No prior experience necessary, but attention to detail and reliability essential. Full-time, part-time, and evening positions available. Training provided.
May 01, 2024
Full time
Janitorial Worker: Clean and maintain buildings, including sweeping, mopping, and sanitizing restrooms. No prior experience necessary, but attention to detail and reliability essential. Full-time, part-time, and evening positions available. Training provided.
$500 Sign On Bonus! PURPOSE OF THIS POSITION The primary purpose of your job position is to perform daily housekeeping tasks needed to maintain the facility in a clean, orderly, and attractive condition in accordance with Birchaven Village policy and procedure, Birchaven Village ethical statement and resident rights. JOB DUTIES/RESPONSIBILITIES Duty 1: Follow safety precautions, including the use of personal protective equipment, when performing tasks using equipment and supplies. Duty 2: Keep work areas free of hazardous objects such as protruding mop/broom handles, unnecessary equipment, supplies, etc. Using the wet floor signs when needed. Duty 3: Disinfect assigned areas with special solutions to prevent spread of disease. Duty 4: To assure premises, equipment, and facility are clean, orderly and attractive at all times. Duty 5: To help answer call lights and let appropriate staff members know the resident's needs. Duty 6: Replenish supplies of soap, towels and other dispensable items. At the end of the shift, return unused supplies to the utility room. Clean cart and equipment leave soiled cleaning cloths, and mops in the designated areas. Duty 7: Update water temperature log, communication book, work list, and write maintenance and floor care slips as needed. Duty 8: Check unlocked doors and windows for general security purposes. Duty 9: Displays service excellence and standards of behavior as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 10: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance. Duty 11: Perform all other duties as assigned by supervisor. REQUIRED QUALIFICATIONS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to print and speak simple sentences. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility. PHYSICAL DEMANDS This position requires a full range of body motions with intermittent walking, lifting, bending, squatting, kneeling, twisting, and standing. The associate will be required to walk for up to one hour a day, sit for four to six hours a day and stand for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. This position is classified at risk for possible occupational exposure to blood borne pathogens (HBV, HIV etc.)
May 01, 2024
Full time
$500 Sign On Bonus! PURPOSE OF THIS POSITION The primary purpose of your job position is to perform daily housekeeping tasks needed to maintain the facility in a clean, orderly, and attractive condition in accordance with Birchaven Village policy and procedure, Birchaven Village ethical statement and resident rights. JOB DUTIES/RESPONSIBILITIES Duty 1: Follow safety precautions, including the use of personal protective equipment, when performing tasks using equipment and supplies. Duty 2: Keep work areas free of hazardous objects such as protruding mop/broom handles, unnecessary equipment, supplies, etc. Using the wet floor signs when needed. Duty 3: Disinfect assigned areas with special solutions to prevent spread of disease. Duty 4: To assure premises, equipment, and facility are clean, orderly and attractive at all times. Duty 5: To help answer call lights and let appropriate staff members know the resident's needs. Duty 6: Replenish supplies of soap, towels and other dispensable items. At the end of the shift, return unused supplies to the utility room. Clean cart and equipment leave soiled cleaning cloths, and mops in the designated areas. Duty 7: Update water temperature log, communication book, work list, and write maintenance and floor care slips as needed. Duty 8: Check unlocked doors and windows for general security purposes. Duty 9: Displays service excellence and standards of behavior as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction. Duty 10: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance. Duty 11: Perform all other duties as assigned by supervisor. REQUIRED QUALIFICATIONS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to print and speak simple sentences. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility. PHYSICAL DEMANDS This position requires a full range of body motions with intermittent walking, lifting, bending, squatting, kneeling, twisting, and standing. The associate will be required to walk for up to one hour a day, sit for four to six hours a day and stand for one hour a day. The individual must be able to lift twenty to fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks. The individual must have excellent verbal communication skills to perform daily tasks. The associate must have corrected vision and hearing in the normal range. This position is classified at risk for possible occupational exposure to blood borne pathogens (HBV, HIV etc.)
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Apr 24, 2024
Full time
The Opportunity Delaware North Gaming is searching for a full-time Overnight Environmental Services (EVS) Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As an EVS Supervisor, you will oversee the cleaning at Mardi Gras Casino. If you are looking for a role offering teamwork, excitement, and career growth, apply now. Pay $16.00 - $17.00 / hour Information on our comprehensive benefits package can be found at Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Coordinate all daily activities and plan for sufficient staffing to clean public areas; train new EVS team members. Communicate with the Hotel Manager and/or property managers to prioritize workload. Inspect guest areas and public outlets. Prepare weekly inventory, check-in all supplies, and report any discrepancies; create purchase orders as needed. Complete the daily EVS report; ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest areas and department equipment. Perform cleaning duties on slower days or when staff shortages occur. Qualifications EVS/Housekeeping experience required; previous commercial cleaning and/or guest service experience preferred. Previous supervisory experience preferred. Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures. Ability to read in English; ability to print and speak simple sentences. Ability to make simple addition and subtraction calculations. Must be able to work overnight. Physical Requirements Frequent walking and standing for entire length of shift. Frequent climbing of stairs. Frequent bending, stooping, reaching, kneeling, and carrying. Use of hands to operate cleaning equipment and complete scrubbing/washing duties. Occasionally required to lift and/or move up to 50 pounds. Visual acuity sufficient to inspect the cleanliness of public areas and surfaces. Working conditions include being regularly exposed to fumes and toxic or caustic chemicals, occasionally works in outside weather conditions, occasionally exposed to wet and/or humid conditions, and noise level may be moderate to loud. Shift Details Overnight Holidays Weekends Every weekend 8 hour shift Who We Are Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
HRI Hospitality
104 Market St, Shreveport, LA, USA
JOB DESCRIPTION
Job Title : Guest Service Manager
Department: Front Office
Supervision Exercised: Front Office Department
Supervision Received: General Manager
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations and times.
All hotel and departmental policies and procedures.
Complete bi-weekly payroll.
Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow-up items.
Access all functions of the computer system according to established procedures and standards.
Answer department telephone within three rings, using the correct greeting and telephone etiquette .
Check the Front Desk and storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage, and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with Accounting. Track actual numbers against budget.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that could compromise the department's standards and delegate these tasks.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel including Front Desk staff, PBX Staff, and Reservations Staff.
Monitor the check‑in/check‑out process, ensuring agreement with hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check‑outs are processed through the system correctly in accordance with hotel check‑out standards.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Contact newly registered guests ten minutes after check‑in to establish guest satisfaction ; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages and Overages
Late charges
Petty cash and paid outs
Adjustments
Posting charges
Making change for guests
Cashing personal or travelers' checks
Payment methods or processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Assist staff with expediting problem payments.
Anticipate sold‑out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with the Executive Housekeeper to maximize labor costs, deep cleaning, and maintenance of rooms.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Ensure that all V.I.P.'s are pre‑registered according to standards.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Print credit check reports and review the status of each account. Follow up on accounts beyond approved credit limits.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Print and review masters for departed groups; check the accuracy and distribute to Accounting.
Review flag reports and follow up accordingly.
Coordinate delivery time of amenities with room service, ensuring timely delivery .
Monitor V.I.P. arrivals; greet and escort them to their room.
Review requests for late check‑outs and approve them according to occupancy. Communicate such to Housekeeping.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and the estimated date for return to room inventory.
Print report on discrepant rooms, research discrepancies, and enter current status accordingly.
Complete bucket check nightly according to departmental procedures.
Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by beeper promptly.
Prepare and submit daily/weekly payroll records.
Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in the department logbook.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years experience as a Front Office Supervisor, preferably a four star hotel
Must be able to satisfactorily communicate in English with guests, management and co‑workers
Must be able to provide legible communication
Ability to enforce hotel's standards, policies and procedures with Front Desk staff.
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention on details
Ability to suggestively sell available rooms
Ability to input and access information into system
Ability to remain calm and courteous when consulting with demanding, difficult guests and/or situations
Ability to perform job functions to standards under pressure of multiple arrivals and departures
Ability to ensure security and confidentiality of guest and hotel information
Must be able to accurately compute mathematical calculations
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel/company officials.
May 10, 2024
Full time
JOB DESCRIPTION
Job Title : Guest Service Manager
Department: Front Office
Supervision Exercised: Front Office Department
Supervision Received: General Manager
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations and times.
All hotel and departmental policies and procedures.
Complete bi-weekly payroll.
Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow-up items.
Access all functions of the computer system according to established procedures and standards.
Answer department telephone within three rings, using the correct greeting and telephone etiquette .
Check the Front Desk and storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage, and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with Accounting. Track actual numbers against budget.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that could compromise the department's standards and delegate these tasks.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel including Front Desk staff, PBX Staff, and Reservations Staff.
Monitor the check‑in/check‑out process, ensuring agreement with hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check‑outs are processed through the system correctly in accordance with hotel check‑out standards.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Contact newly registered guests ten minutes after check‑in to establish guest satisfaction ; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages and Overages
Late charges
Petty cash and paid outs
Adjustments
Posting charges
Making change for guests
Cashing personal or travelers' checks
Payment methods or processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Assist staff with expediting problem payments.
Anticipate sold‑out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with the Executive Housekeeper to maximize labor costs, deep cleaning, and maintenance of rooms.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Ensure that all V.I.P.'s are pre‑registered according to standards.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Print credit check reports and review the status of each account. Follow up on accounts beyond approved credit limits.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Print and review masters for departed groups; check the accuracy and distribute to Accounting.
Review flag reports and follow up accordingly.
Coordinate delivery time of amenities with room service, ensuring timely delivery .
Monitor V.I.P. arrivals; greet and escort them to their room.
Review requests for late check‑outs and approve them according to occupancy. Communicate such to Housekeeping.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and the estimated date for return to room inventory.
Print report on discrepant rooms, research discrepancies, and enter current status accordingly.
Complete bucket check nightly according to departmental procedures.
Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by beeper promptly.
Prepare and submit daily/weekly payroll records.
Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in the department logbook.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years experience as a Front Office Supervisor, preferably a four star hotel
Must be able to satisfactorily communicate in English with guests, management and co‑workers
Must be able to provide legible communication
Ability to enforce hotel's standards, policies and procedures with Front Desk staff.
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention on details
Ability to suggestively sell available rooms
Ability to input and access information into system
Ability to remain calm and courteous when consulting with demanding, difficult guests and/or situations
Ability to perform job functions to standards under pressure of multiple arrivals and departures
Ability to ensure security and confidentiality of guest and hotel information
Must be able to accurately compute mathematical calculations
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.