HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
May 06, 2024
Full time
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
May 06, 2024
Full time
Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time team player who loves to make people happy! Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. We are central Virginia's largest hotel management company! Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefit package. Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits. Local candidates are encouraged to apply. General Requirements: Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs. Must have demonstrated customer service experience in either retail or service industry. A high school diploma is required. A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required. Experience and Skills: Excellent reading, writing & oral proficiency in the English language. Previous customer service, hotel, and/or related experience helpful. Multiple languages are beneficial, but are not required. Excellent organizational skills Excellent attention to detail Ability to multitask Excellent Communication Skills Able to handle a large volume of guest interactions in an efficient and courteous manner; Proficient in Microsoft Office productivity programs, general Internet programs Work well under pressure, requires being a team player. Efficient cash handling and general proficiency with using a calculator. Knowledge of Hilton OnQ is recommended DUTIES AND RESPONSIBILITIES: Consistent and dependable attendance performance, based on business needs. Employee is expected to have reliable transportation to and from the workplace. Greet every guest with a smile and maintain eye contact. Must be courteous and gracious, maintaining a professional demeanor at all times. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all aspects of guest check-ins and guest check-outs as defined by the property standards. Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages. Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift. Take, confirm or change reservations as needed within guidelines established by the property management. Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events. Take ownership of all service issues brought to your attention by guests. Always communicate with other employees with empathy and respect. Must complete shift reports including call arounds, bucket checks, folio balances, etc. Maintain proper operation of all aspects of our Property Management System. Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency. Participate in scheduled departmental and administrative meetings and special company events as requested. We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We do background and reference checks on potential employees. Please see our website for more information: JB.0.00.LN
Job Description Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What's in it for you: $23.23/hour + tips Employee travel program offered discounted rates in Fairmont's and Accor worldwide Parking/Commuting discounts Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance 401K retirement plans with a 4% match for all colleagues Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance. Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Provide leadership support in the absence of the Guest Services Manager Performs any and all other tasks which are assigned by management.
May 01, 2024
Full time
Job Description Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What's in it for you: $23.23/hour + tips Employee travel program offered discounted rates in Fairmont's and Accor worldwide Parking/Commuting discounts Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance 401K retirement plans with a 4% match for all colleagues Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance. Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Provide leadership support in the absence of the Guest Services Manager Performs any and all other tasks which are assigned by management.
Job Description The Guest Services Manager is responsible for overseeing and leading the Valet, Door and Bell team at the Fairmont Olympic Hotel. This role is pivotal in providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms, the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Services Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What is in it for you: Annual salary range: $72,000 - $76,000 Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Policies are in place and maintained to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings Cooperates, coordinates and communicates with other departments of The Fairmont Olympic Hotel to ensure the highest level of Guest Service is maintained Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction Ensuring that all Health & Safety standards are met, procedures followed, and that employees have the correct knowledge and tools to work safely. Member of the Emergency Response Team Provide leadership support in the absence of the Front Office Manager Performs any and all other tasks which are assigned by management
May 01, 2024
Full time
Job Description The Guest Services Manager is responsible for overseeing and leading the Valet, Door and Bell team at the Fairmont Olympic Hotel. This role is pivotal in providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service. Reporting to the Director of Rooms, the Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Services Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis. What is in it for you: Annual salary range: $72,000 - $76,000 Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Maintains a high level of professionalism in all aspects of job performance Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis Policies are in place and maintained to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect Plans regular and effective communication with all Guest Services colleagues through individual and departmental communication meetings and Pre-Shift briefings Cooperates, coordinates and communicates with other departments of The Fairmont Olympic Hotel to ensure the highest level of Guest Service is maintained Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction Ensuring that all Health & Safety standards are met, procedures followed, and that employees have the correct knowledge and tools to work safely. Member of the Emergency Response Team Provide leadership support in the absence of the Front Office Manager Performs any and all other tasks which are assigned by management
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $18 - $20 hourly Responsibilities: Mitigate customer complaints as needed Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: High school graduate, GED recipient, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations About Company TAKE LEAVE FROM THE ORDINARY At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont â€" serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central. Website: Compensation details: 18-20 Hourly Wage PI151cf2674f75-8504
Apr 19, 2024
Full time
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $18 - $20 hourly Responsibilities: Mitigate customer complaints as needed Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Qualifications: High school graduate, GED recipient, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations About Company TAKE LEAVE FROM THE ORDINARY At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont â€" serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central. Website: Compensation details: 18-20 Hourly Wage PI151cf2674f75-8504
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Apr 19, 2024
Full time
Looking for a full-time or part-time Guest Services Associate at AWOL Provincetown. - First point of contact for hotel guests, responsible for guest interactions, phone inquiries, concierge services, and breakfast preparation. - Provide exceptional hospitality with attentiveness, friendliness, and efficiency to create memorable guest experiences. - Key responsibilities include greeting guests, ensuring a delightful stay, and offering a memorable departure experience to encourage return visits. - Seeking candidates with outgoing personalities, attention to detail, ability to work independently, and a preference for basic cooking/baking skills. - If you enjoy engaging with people in a positive setting, apply now! Website: AWOL Provincetown () Compensation: $19 - $20 hourly Responsibilities: Greet hotel guests warmly and with a smile upon arrival, ensuring eye contact for a personal touch. Conduct tours of the hotel's facilities, services, amenities, and available activities for guests. Handle incoming phone calls professionally, taking necessary notes and information as required. Familiarize yourself with the Lark Hotels reservation system and follow the designated procedures. Display top-notch customer service, strong communication skills, excellent organizational abilities, and effective time management. Qualifications: Minimum of 1 year of experience in the hospitality industry or a related field required. Completion of high school, GED, or equivalent is mandatory. Proficient in handling phone calls and effectively managing challenging situations. Possess outstanding customer service, communication, organizational, and time management abilities. About Company When it's time to take leave from the ordinary, AWOL (formerly Inn at the Moors) is your P-town destination. Set against this beach town's iconic moors, immerse yourself in the relaxed vibe and private amenities of our 30-room Provincetown Inn. The heart and soul of Provincetown were built by the LGBTQ community, and that vibrant rhythm carries on today. Our Provincetown hotel is located in the West End, just a short walk from an eclectic mix of shopping, dining, beaches, and nightlife that reflects the area's diverse and colorful roots. Coupled with our secluded location, AWOL's amenities will leave you wanting for nothing. We live and breathe the essence that makes P-town the vibrant retreat that it is, honoring its history as a place of inclusion and diversity. Everyone is welcome, and we'll save you a seat at the pool. We'll be the ones floating on giant inflatable donuts. Website: Compensation details: 19-20 Hourly Wage PI37d0a377a1fe-7807
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.10 - $20.45 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
May 06, 2024
Full time
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.10 - $20.45 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
May 06, 2024
Full time
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target RedCard with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you . That's why we love working at Target You enjoy interacting with people all day and making things easy for others . Interacting with guests, solving concerns and making the guests day better is core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1- for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.