What perks can you expect?: Full benefits including medical, dental, vision; 401k; discounted gym memberships. The perfect place to put down roots, grow your career, and raise a family. The relaxed environment of a close-knit mountain town. Work with local farms and vendors in creating a memorable menu for our guests. Lead a dynamic, culturally diverse team from around the globe. Fast-paced and active position - get your step counter ready! The chance to work in an inclusive culture and make life-long friends. What will be your daily pursuit?: Leading our outstanding culinary team at Grouse Mountain Lodge to provide our guests with unforgettable experiences! What is the compensation for this role?: $70,000/year What will you do in this job?: Execute development and planning of concept of service, policies, procedures and menus for food outlets and banquets Uses available data to properly determine food, labor, and overhead costs, and works with members of the Finance and RevMax team to determine appropriate menu pricing options, including daily rates and specials Reviews menus on a regular basis, updates food costing for recipes and adjusting menu items as appropriate to ensure creativity, quality and efficiency Plans or participates in the design and engineering of all GML menus, sharing ideas and menu planning with chefs in other Glacier Park Collection F&B units. Ensures locally-sourced ingredients are utilized when possible, and that relationships with local providers are established and maintained Coordinates with all F&B team members to ensure proper labor management, work schedules, and assignments of tasks to ensure efficient, high quality, economical and timely food production Works closely with and supervises B-O-H staff in the Grouse Mountain Lodge (GML) food & beverage department. Carries out a variety of F&B supervisory responsibilities including the interviewing, hiring, training, timekeeping and performance management of the culinary team Ensures efficient inventory and utilization of food surpluses and leftovers, taking into account probable number of guests, marketing conditions, popularity of various dishes, and complexity of menu Estimates food consumption and purchases or requisitions foodstuffs and kitchen inventory accordingly Continuously analyzes recipes to ensure relevant updates are made in keeping with current tastes Supervises GML prep staff, cooks and all other kitchen team members, providing coaching and mentoring to develop strong talent and ensure high levels of engagement Continually observes methods of food preparation to ensure appropriate food safety, portion sizes, garnishing, visual plating is consistently prepared with high quality Ensures ongoing quality assurance by working closely with culinary staff and ensuring menu sampling as appropriate Creates a positive team environment in each kitchen, working closely with both new and experiences chefs, cooks and mentoring programs for F&B apprentices Works closely with People & Culture staff to create and implement reward and recognition programs for F&B teams, and to drive a high level of staff engagement Ensures that nutrition specifications and sanitation standards are established and maintained for all restaurants Travels to other area food and beverage outlets as needed to benchmark gather ideas for overall improvement What skills and experience do you need for this job?: Minimum 3 years of experience with menu costing, inventoy control, menu engeering, staff management Minimum 2 years of experience in a high-volume restuant, banquet and wedding catering environment Experience working in a seasonal environment with diverse teams Experience with Microsoft Office tools (eg: Excel, Teams), 7shifts, ADP, D365 Strong "can-do," attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to 'let things roll' when the unexpected happens. Solid written and verbal communication skills. Hospitality and service-focused mindset including the need to work successfully with both internal and external partners. Strong sense of prioritization and focus to complete tasks. What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Whitefish. You'll see amazing scenery and wildlife. You'll spend your days in and around our hotel in Whitefish, Montana! Glacier Park Collection is a non-smoking, drug-free environment. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi. Grouse Mountain Lodge and Whitefish, MT experience extensive tourism during our summer and winter seasons. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
May 02, 2024
Full time
What perks can you expect?: Full benefits including medical, dental, vision; 401k; discounted gym memberships. The perfect place to put down roots, grow your career, and raise a family. The relaxed environment of a close-knit mountain town. Work with local farms and vendors in creating a memorable menu for our guests. Lead a dynamic, culturally diverse team from around the globe. Fast-paced and active position - get your step counter ready! The chance to work in an inclusive culture and make life-long friends. What will be your daily pursuit?: Leading our outstanding culinary team at Grouse Mountain Lodge to provide our guests with unforgettable experiences! What is the compensation for this role?: $70,000/year What will you do in this job?: Execute development and planning of concept of service, policies, procedures and menus for food outlets and banquets Uses available data to properly determine food, labor, and overhead costs, and works with members of the Finance and RevMax team to determine appropriate menu pricing options, including daily rates and specials Reviews menus on a regular basis, updates food costing for recipes and adjusting menu items as appropriate to ensure creativity, quality and efficiency Plans or participates in the design and engineering of all GML menus, sharing ideas and menu planning with chefs in other Glacier Park Collection F&B units. Ensures locally-sourced ingredients are utilized when possible, and that relationships with local providers are established and maintained Coordinates with all F&B team members to ensure proper labor management, work schedules, and assignments of tasks to ensure efficient, high quality, economical and timely food production Works closely with and supervises B-O-H staff in the Grouse Mountain Lodge (GML) food & beverage department. Carries out a variety of F&B supervisory responsibilities including the interviewing, hiring, training, timekeeping and performance management of the culinary team Ensures efficient inventory and utilization of food surpluses and leftovers, taking into account probable number of guests, marketing conditions, popularity of various dishes, and complexity of menu Estimates food consumption and purchases or requisitions foodstuffs and kitchen inventory accordingly Continuously analyzes recipes to ensure relevant updates are made in keeping with current tastes Supervises GML prep staff, cooks and all other kitchen team members, providing coaching and mentoring to develop strong talent and ensure high levels of engagement Continually observes methods of food preparation to ensure appropriate food safety, portion sizes, garnishing, visual plating is consistently prepared with high quality Ensures ongoing quality assurance by working closely with culinary staff and ensuring menu sampling as appropriate Creates a positive team environment in each kitchen, working closely with both new and experiences chefs, cooks and mentoring programs for F&B apprentices Works closely with People & Culture staff to create and implement reward and recognition programs for F&B teams, and to drive a high level of staff engagement Ensures that nutrition specifications and sanitation standards are established and maintained for all restaurants Travels to other area food and beverage outlets as needed to benchmark gather ideas for overall improvement What skills and experience do you need for this job?: Minimum 3 years of experience with menu costing, inventoy control, menu engeering, staff management Minimum 2 years of experience in a high-volume restuant, banquet and wedding catering environment Experience working in a seasonal environment with diverse teams Experience with Microsoft Office tools (eg: Excel, Teams), 7shifts, ADP, D365 Strong "can-do," attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to 'let things roll' when the unexpected happens. Solid written and verbal communication skills. Hospitality and service-focused mindset including the need to work successfully with both internal and external partners. Strong sense of prioritization and focus to complete tasks. What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Whitefish. You'll see amazing scenery and wildlife. You'll spend your days in and around our hotel in Whitefish, Montana! Glacier Park Collection is a non-smoking, drug-free environment. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi. Grouse Mountain Lodge and Whitefish, MT experience extensive tourism during our summer and winter seasons. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
Do you have a passion to cook for others? Big E's in Holland has the opportunity to cook amazing food for amazing guests every day. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! Cook Shifts: 1st and 2nd Cook Wage: Up to $19.00, based on experience Cook Position can be used as a paid internship Cook Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules (dependent on position) Holiday Pay 8 hours of paid volunteer time per year (must be accredited) Advancement opportunities 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Cook Position Summary: Responsible for preparing food items required for all dining room orders and events, while following local health department standards, Suburban Inns' Core Values, and IHG standards (standards are available online at ), as well as going above and beyond to ensure that guests are 100% satisfied. Cook Essential Functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go one step further Prepare all required items according to make sheets/recipes Set up service units with needed items Service items in accordance with established portions and presentation standards Notify the Kitchen Supervisor of expected shortages Ensure that assigned work areas and equipment are clean and sanitary Assist the Kitchen Supervisor in maintaining security and safety in the kitchen Set up, maintain, and break down prep cook station Requisition items needed to produce menu items Adhere to local health and safety regulations Maintain any logs required by the health department Cover, date, and neatly store all leftover products that are reusable Maintain the highest sanitary standards Exhibit regular and recurrent attendance records Other duties as requested by management Cook Uniform and Appearance Guidelines: Cook Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member. Cook Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be of a natural color and kept well-groomed. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position's supervisor. Powered by JazzHR Compensation details: 19 Hourly Wage PId7a8fe23f1-
May 01, 2024
Full time
Do you have a passion to cook for others? Big E's in Holland has the opportunity to cook amazing food for amazing guests every day. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! Cook Shifts: 1st and 2nd Cook Wage: Up to $19.00, based on experience Cook Position can be used as a paid internship Cook Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules (dependent on position) Holiday Pay 8 hours of paid volunteer time per year (must be accredited) Advancement opportunities 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Cook Position Summary: Responsible for preparing food items required for all dining room orders and events, while following local health department standards, Suburban Inns' Core Values, and IHG standards (standards are available online at ), as well as going above and beyond to ensure that guests are 100% satisfied. Cook Essential Functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go one step further Prepare all required items according to make sheets/recipes Set up service units with needed items Service items in accordance with established portions and presentation standards Notify the Kitchen Supervisor of expected shortages Ensure that assigned work areas and equipment are clean and sanitary Assist the Kitchen Supervisor in maintaining security and safety in the kitchen Set up, maintain, and break down prep cook station Requisition items needed to produce menu items Adhere to local health and safety regulations Maintain any logs required by the health department Cover, date, and neatly store all leftover products that are reusable Maintain the highest sanitary standards Exhibit regular and recurrent attendance records Other duties as requested by management Cook Uniform and Appearance Guidelines: Cook Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member. Cook Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be of a natural color and kept well-groomed. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position's supervisor. Powered by JazzHR Compensation details: 19 Hourly Wage PId7a8fe23f1-
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Levy Sector Position Title: LEAD, KITCHEN UTILITY - Fresno Grizzlies at Chukchansi Park Pay Range: $16.00 to $16.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary Summary: Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with. Essential Duties and Responsibilities: Delivers quality customer service to customers by providing one on one attention to the detail. Provide assignments and assistance to team members. Demonstrate proper use of personal protective equipment in all aspects of job performance. Relieve shift supervisor in times of absence. Adjust or cover schedules as needed during times of short staffing. Ensure that team member maintain set standards by conducting quality assurance surveys. Monitor and report any equipment issues or shortages. Conduct customer and patient surveys. Any other duties as assigned by supervisor or director. Interact with patients/customers in an appropriate manner in relation to age based competencies. Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program Req ID: Levy Sector Fresno Grizzlies at Chukchansi Park NICOLE T MCCONAHA req_classification
Apr 26, 2024
Full time
Levy Sector Position Title: LEAD, KITCHEN UTILITY - Fresno Grizzlies at Chukchansi Park Pay Range: $16.00 to $16.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number . The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary Summary: Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with. Essential Duties and Responsibilities: Delivers quality customer service to customers by providing one on one attention to the detail. Provide assignments and assistance to team members. Demonstrate proper use of personal protective equipment in all aspects of job performance. Relieve shift supervisor in times of absence. Adjust or cover schedules as needed during times of short staffing. Ensure that team member maintain set standards by conducting quality assurance surveys. Monitor and report any equipment issues or shortages. Conduct customer and patient surveys. Any other duties as assigned by supervisor or director. Interact with patients/customers in an appropriate manner in relation to age based competencies. Performs other duties as assigned. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program Req ID: Levy Sector Fresno Grizzlies at Chukchansi Park NICOLE T MCCONAHA req_classification
About Us The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space.Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work. The resort's vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities + Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. + Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. + Prepare station for readiness prior to opening and closing of each shift. + Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. + Perform all side work duties according to side work schedules. + Comply with attendance rules and be available to work on a regular basis. + Perform any other job related duties as assigned. Qualifications + Ability to establish and maintain effective working relationships with associates, customers and patrons. + Ability to use point of service computer. + Full knowledge of state liquor laws. + Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. + Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job LocationsUS-TX-Frisco Posted Date11 hours ago(4/12/2024 8:15 AM) Requisition ID9 CategoryFood and Beverage Position TypeTemporary Full-Time FLSA StatusNon-Exempt Location NameThe Westin Dallas Stonebriar
Apr 26, 2024
Full time
About Us The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite and 30,000 sq. ft. of indoor and outdoor event space.Whether you are looking for a a full-time career opportunity or seasonal position, this is the place to work. The resort's vast offerings allow flexibility to associates who like to work in a variety of areas and provides fantastic learning opportunities and unending career growth. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities + Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. + Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. + Prepare station for readiness prior to opening and closing of each shift. + Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. + Perform all side work duties according to side work schedules. + Comply with attendance rules and be available to work on a regular basis. + Perform any other job related duties as assigned. Qualifications + Ability to establish and maintain effective working relationships with associates, customers and patrons. + Ability to use point of service computer. + Full knowledge of state liquor laws. + Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. + Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job LocationsUS-TX-Frisco Posted Date11 hours ago(4/12/2024 8:15 AM) Requisition ID9 CategoryFood and Beverage Position TypeTemporary Full-Time FLSA StatusNon-Exempt Location NameThe Westin Dallas Stonebriar
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.