Part-Time Resident Experience Concierge

  • Valet Living
  • Dallas, TX, USA
  • Oct 06, 2019
Full time Concierge, Bell boy and Porters

Job Description

Grow as We Grow and Take Your Career to New Heights!

Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? Do you want to be part of a fun and growing company? If so, this just might be the right opportunity for you!

As a Resident Experience Concierge, you will work at the main entrance desk of our residential client communities and be the first to meet residents with a warm welcome first impression. Our ideal candidate will be able to provide excellent customer service and be effortlessly handle resident requests with the goal of providing a Standard-Setting resident experience.

Pay: $15

Work Schedule: Must be willing to work a set schedule within our 24 hours / 7 days of operation & Must be flexible to work Weekends, Evenings, and Graveyard shifts.

Location:Uptown Dallas (Luxury Apartment Community)

Essential duties include:
  • Welcome customers upon entrance with a warm welcome
  • Act as point of reference for resident who need assistance, reservations and information attending to their needs and requirements
  • Understand resident's needs and provide them with personalized solutions and suggestions
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, and transportation upon requests from residents
  • Answer phone inquiries and handling requests as needed
You are a good fit if you have the following education, experience, and skills:
  • High school diploma or GED required
  • 1-2 years of customer service experience in the hospitality industry
  • Experience working as a concierge in a hotel or luxury condominium is a plus
  • Experience in the multifamily industry is a plus
  • Must have a commitment to service excellence with a friendly and positive attitude
  • The ability to multi-task and handle various duties at one time
  • Possess time-management and problem-solving skills with the ability to find appropriate resolutions for Resident complaints
  • Maintain a professional appearance and friendly attitude toward residents and community staff
  • Must enjoy delighting all residents and possess exemplary customer service skills
  • Must display excellent verbal and written communications skills
  • Attention to detail and quality
  • Ability to take direction, be reliable, work productively on one's own and adhere to a schedule
  • Must have excellent skills in Microsoft Office products
  • Own an iPhone with IOS 9 or newer or Android 6 or newer
  • Must be able to lift at least 25 pounds
  • Must have a valid Driver's License with a clean driving record
  • Comfortable with downloading and using mobile apps
  • Able to keep up with the physical demands of being on your feet and walking for much of the day
We provide the following benefits to our part-time associates:
  • Tuition reimbursement
  • Referral bonus program
  • Associate discount programs
  • Associate and family assistance program
  • Rewards and recognition program
CB19

#GD19

Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.
Associated topics: bell, bell attendant, bellstand attendant, concierge, door attendant, host, lodge, madison, sheraton, sunset