WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
May 05, 2024
Full time
WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
May 05, 2024
Full time
WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Job Description The role: As a Culinary Supervisor, you will play a vital role in overseeing the culinary operations within our establishment. This position requires a blend of culinary expertise and leadership skills. You will collaborate with kitchen team members, promote recipe accuracy, and ensure compliance with health and safety regulations. Additionally, you will oversee trims and yields, as well as oversee the family meal program. The ideal candidate will possess strong culinary skills, effective communication abilities, and the capacity to motivate and guide a team towards culinary excellence. Responsibilities: Trims and Yields Management: Manage trims and yields to minimize waste and maximize profitability. Monitor portion control and food usage to optimize cost efficiency. Implement strategies to reduce food waste and enhance overall kitchen sustainability. Family Meal Oversight: Supervise the family meal program, ensuring that staff meals are prepared and served efficiently. Coordinate menu planning and rotation for family meals, taking into account dietary preferences and nutritional balance, as well as cost and sustainability. Maintain high standards of quality and food safety for family meal service. Quality Assurance: Conduct regular inspections of food preparation areas, equipment, and storage facilities to ensure cleanliness and compliance with sanitation standards. Review poor-performing meals for opportunities to improve. Sample new and existing ingredients to continuously improve ingredient quality Health and Safety Compliance: Enforce adherence to health and safety regulations and food handling procedures. Implement proper sanitation practices and hygiene protocols in the kitchen. Ensure compliance with all relevant health department regulations and requirements. Qualifications: Proficiency with Google apps (Gmail, drive, spreadsheets, etc.) Experience working with and sourcing local, sustainable & organic ingredients Ability to lead a team in a fast-paced environment with a high level of ambiguity and change Outstanding communication and organizational skills. Being able to speak conversational Spanish is strongly preferred. Proven experience in a culinary leadership role, preferably in a high-volume restaurant or hospitality environment. Culinary degree or certification from a recognized culinary institution is desirable. Strong knowledge of culinary techniques, food preparation methods, and kitchen management principles. Excellent organizational and multitasking abilities, with the capacity to prioritize tasks effectively. Exceptional communication and interpersonal skills, with the ability to motivate and inspire a team. Attention to detail and a commitment to upholding high standards of food quality and service. Flexibility to work evenings, weekends, and holidays as required. Bilingual (English & Spanish) preferred Benefits Competitive hourly rates Paid Weekly Healthcare 401k Opportunities for advancement Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pay Range for this position $22 $27 USD If you re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
May 04, 2024
Full time
Job Description The role: As a Culinary Supervisor, you will play a vital role in overseeing the culinary operations within our establishment. This position requires a blend of culinary expertise and leadership skills. You will collaborate with kitchen team members, promote recipe accuracy, and ensure compliance with health and safety regulations. Additionally, you will oversee trims and yields, as well as oversee the family meal program. The ideal candidate will possess strong culinary skills, effective communication abilities, and the capacity to motivate and guide a team towards culinary excellence. Responsibilities: Trims and Yields Management: Manage trims and yields to minimize waste and maximize profitability. Monitor portion control and food usage to optimize cost efficiency. Implement strategies to reduce food waste and enhance overall kitchen sustainability. Family Meal Oversight: Supervise the family meal program, ensuring that staff meals are prepared and served efficiently. Coordinate menu planning and rotation for family meals, taking into account dietary preferences and nutritional balance, as well as cost and sustainability. Maintain high standards of quality and food safety for family meal service. Quality Assurance: Conduct regular inspections of food preparation areas, equipment, and storage facilities to ensure cleanliness and compliance with sanitation standards. Review poor-performing meals for opportunities to improve. Sample new and existing ingredients to continuously improve ingredient quality Health and Safety Compliance: Enforce adherence to health and safety regulations and food handling procedures. Implement proper sanitation practices and hygiene protocols in the kitchen. Ensure compliance with all relevant health department regulations and requirements. Qualifications: Proficiency with Google apps (Gmail, drive, spreadsheets, etc.) Experience working with and sourcing local, sustainable & organic ingredients Ability to lead a team in a fast-paced environment with a high level of ambiguity and change Outstanding communication and organizational skills. Being able to speak conversational Spanish is strongly preferred. Proven experience in a culinary leadership role, preferably in a high-volume restaurant or hospitality environment. Culinary degree or certification from a recognized culinary institution is desirable. Strong knowledge of culinary techniques, food preparation methods, and kitchen management principles. Excellent organizational and multitasking abilities, with the capacity to prioritize tasks effectively. Exceptional communication and interpersonal skills, with the ability to motivate and inspire a team. Attention to detail and a commitment to upholding high standards of food quality and service. Flexibility to work evenings, weekends, and holidays as required. Bilingual (English & Spanish) preferred Benefits Competitive hourly rates Paid Weekly Healthcare 401k Opportunities for advancement Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pay Range for this position $22 $27 USD If you re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential. Hospitality managers are always focused on ensuring an excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital. To be considered for this role, you should be legally authorized to work in a bar where alcoholic beverages are served and consumed. You should also be available to work in shifts, including mornings, evenings, weekends and public holidays (Blackout Dates for no time off requests may include, but are not limited to: St. Patrick's Day weekend, Memorial Day Weekend, Labor Day Weekend, New Years Eve) Responsibilities Preserve excellent levels of internal and external customer service Identify customers needs and respond proactively to all of their concerns Establish targets, KPI's, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Requirements Minimum 2 years of management experience Basic financial understanding and accountability Product ordering and inventory management preferred Strong sense of urgency and attention to detail Hospitality and community engagement Serving, Bartending required Upserve/ Breadcrumbs P.O.S. knowledge a plus Qualifications At least 21 years of age Basic computer skills Written and verbal comprehension Must have open availability and be willing to work nights and weekends until as late as 5 or 6 a.m. Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Benefits $20-$25/hr + Tips, Paid Weekly M/D/V/L 401K ILSC
May 01, 2024
Full time
We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential. Hospitality managers are always focused on ensuring an excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital. To be considered for this role, you should be legally authorized to work in a bar where alcoholic beverages are served and consumed. You should also be available to work in shifts, including mornings, evenings, weekends and public holidays (Blackout Dates for no time off requests may include, but are not limited to: St. Patrick's Day weekend, Memorial Day Weekend, Labor Day Weekend, New Years Eve) Responsibilities Preserve excellent levels of internal and external customer service Identify customers needs and respond proactively to all of their concerns Establish targets, KPI's, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Requirements Minimum 2 years of management experience Basic financial understanding and accountability Product ordering and inventory management preferred Strong sense of urgency and attention to detail Hospitality and community engagement Serving, Bartending required Upserve/ Breadcrumbs P.O.S. knowledge a plus Qualifications At least 21 years of age Basic computer skills Written and verbal comprehension Must have open availability and be willing to work nights and weekends until as late as 5 or 6 a.m. Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Benefits $20-$25/hr + Tips, Paid Weekly M/D/V/L 401K ILSC
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Observes and patrols pool enforcing safety regulations. Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction. Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift. Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area Other duties as assigned Responsibilities Ensure the pool and beach area is setup, clean, stocked and ready for the day's demands (chairs, chaise lounge, garbage, towel hut and surrounding area). Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning. Ensure the guests have exceptional service Qualifications Some experience in hospitality. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to count High school graduate or equivalent. Previous guest relations and/or training. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Observes and patrols pool enforcing safety regulations. Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction. Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift. Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area Other duties as assigned Responsibilities Ensure the pool and beach area is setup, clean, stocked and ready for the day's demands (chairs, chaise lounge, garbage, towel hut and surrounding area). Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning. Ensure the guests have exceptional service Qualifications Some experience in hospitality. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to count High school graduate or equivalent. Previous guest relations and/or training. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Unit Description: Sodexo is seeking an Manager 2, Regional Operations Support candidate ( Executive Chef 2 ) for St. Elizabeth's Medical Center, in Brighton, MA. In this role you will oversee a small team of approximately 9 cooks and reports to the Food GM. In this role you will work mostly Monday-Friday, but will need to have the flexibility to work every 3rd weekend as well as other schedule fluctuations that may arise due to catering and the overall needs of the business, such as handling the early shift (5:30am) and/or later shift (ending between 7-8pm). This is a resource position and is temporary for up to 12 months depending on business needs. You may apply to permanent postings while in this role. This role comes with benefits. St. Elizabeth's Medical Center, a Boston University Teaching Hospital , provides patients and families access to some of Boston's most respected physicians and advanced treatments offering specialized care. The successful candidate will: oversee food production for the patient line, approximatley 140 trays per period, as well as some support as needed for any catering needs be responsible for purchasing, menu compliance, inventory, food cost analysis and food production forecasting ensure food safety, sanitation, and workplace safety standard compliance foster and environment that encourages team development and motivation ensure Sodexo culinary standards including recipe compliance and food quality are implemented Is this opportunity right for you? We are looking for candidates who: have working knowledge of automated food inventory, ordering, production, and management systems have experience in a busy food production environment; healthcare experience preferred, but not required have prior supervisory experience knowledge of Sodexo programs and systems is preferred, but not required. Employees who work at this location are required to be vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 05, 2024
Full time
Unit Description: Sodexo is seeking an Manager 2, Regional Operations Support candidate ( Executive Chef 2 ) for St. Elizabeth's Medical Center, in Brighton, MA. In this role you will oversee a small team of approximately 9 cooks and reports to the Food GM. In this role you will work mostly Monday-Friday, but will need to have the flexibility to work every 3rd weekend as well as other schedule fluctuations that may arise due to catering and the overall needs of the business, such as handling the early shift (5:30am) and/or later shift (ending between 7-8pm). This is a resource position and is temporary for up to 12 months depending on business needs. You may apply to permanent postings while in this role. This role comes with benefits. St. Elizabeth's Medical Center, a Boston University Teaching Hospital , provides patients and families access to some of Boston's most respected physicians and advanced treatments offering specialized care. The successful candidate will: oversee food production for the patient line, approximatley 140 trays per period, as well as some support as needed for any catering needs be responsible for purchasing, menu compliance, inventory, food cost analysis and food production forecasting ensure food safety, sanitation, and workplace safety standard compliance foster and environment that encourages team development and motivation ensure Sodexo culinary standards including recipe compliance and food quality are implemented Is this opportunity right for you? We are looking for candidates who: have working knowledge of automated food inventory, ordering, production, and management systems have experience in a busy food production environment; healthcare experience preferred, but not required have prior supervisory experience knowledge of Sodexo programs and systems is preferred, but not required. Employees who work at this location are required to be vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience Basic Management Experience - 3 years Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description: We are the Communities we serve! This account is part of the SodexoMAGIC portfolio of business. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities. Sodexo Live's! Airport Lounge Segment has an exciting opportunity for a Chef at Philadelphia International Airport (PHL). An oasis away from the airport hustle, the American Airlines Admirals Clubs/Lounges have become synonymous for comfort and elegance at major airports. Grow your culinary career! We are seeking candidates with prior culinary supervisory skills and hands-on food production experience to join our team. We are seeking a Chef with high-volume culinary experience and the ability to supervise the lounge food program. The Chef must be flexible to work a varied schedule to include some days, nights and weekend shifts. The successful candidate will: be responsible for menu compliance, cooking, food production, food quality/presentation, safety/sanitation; ensure Sodexo Culinary standards including recipe compliance and food quality are implemented; have the ability and willingness to develop and motivate team members to embrace culinary innovations; ensure food safety, sanitation and workplace safety standards; and/or have working knowledge of automated food inventory, ordering, production and management systems (Excel Spreadsheets); Is this opportunity right for you? We are seeking candidates who have: a culinary background, with the demonstrated ability to stay current with new culinary trends and delegate with confidence; excellent mentoring/leadership and communication skills with the ability to maintain the highest of culinary standards; prior culinary experience within a restaurant, lounge or other hospitality-focused venue; strong coaching skills; and/or a passion for food and service. The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here. BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Paid airport parking. Learn more about our Airline Lounges: Click Here Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 05, 2024
Full time
Unit Description: We are the Communities we serve! This account is part of the SodexoMAGIC portfolio of business. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities. Sodexo Live's! Airport Lounge Segment has an exciting opportunity for a Chef at Philadelphia International Airport (PHL). An oasis away from the airport hustle, the American Airlines Admirals Clubs/Lounges have become synonymous for comfort and elegance at major airports. Grow your culinary career! We are seeking candidates with prior culinary supervisory skills and hands-on food production experience to join our team. We are seeking a Chef with high-volume culinary experience and the ability to supervise the lounge food program. The Chef must be flexible to work a varied schedule to include some days, nights and weekend shifts. The successful candidate will: be responsible for menu compliance, cooking, food production, food quality/presentation, safety/sanitation; ensure Sodexo Culinary standards including recipe compliance and food quality are implemented; have the ability and willingness to develop and motivate team members to embrace culinary innovations; ensure food safety, sanitation and workplace safety standards; and/or have working knowledge of automated food inventory, ordering, production and management systems (Excel Spreadsheets); Is this opportunity right for you? We are seeking candidates who have: a culinary background, with the demonstrated ability to stay current with new culinary trends and delegate with confidence; excellent mentoring/leadership and communication skills with the ability to maintain the highest of culinary standards; prior culinary experience within a restaurant, lounge or other hospitality-focused venue; strong coaching skills; and/or a passion for food and service. The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here. BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Paid airport parking. Learn more about our Airline Lounges: Click Here Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description: We are the Communities we serve! This account is part of the SodexoMAGIC portfolio of business. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities. Sodexo is seeking a Sous Chef for Jackson Memorial Hospital located in Miami, FL. We are seeking candidates with prior culinary supervisory skills and hands-on large volume food production experience to join our growing team. Jackson Memorial Hospital is an accredited, non-profit, tertiary care hospital and the major teaching facility for the University of Miami Leonard M. Miller School of Medicine. With more than 1,550 licensed beds, Jackson Memorial Hospital is a referral center, a magnet for medical research, and home to Ryder Trauma Center - the only adult and pediatric Level 1 trauma center in Miami-Dade County. Learn more about Jackson Health at The successful candidate will: implement and standardize all culinary systems and procedures for hospital: Catering, Retail menus, LTO's, STG, Mindful, garnishing, panning charts, production, puree standardization, FMS sheets, inventory control, HACCP, cleaning schedules, staffing plans, presentation and quality of food, kitchen cleanliness, safety, etc. Sodexo standards will be the benchmark; FMS: monitoring, Audits, implementation and standardization for new menus; be responsible for Food and Physical Safety and annual training for all hourly associates; Gold Check audits: conduct audits, create action plans based on audit findings. Responsible for keeping and updating GC audit books; Procurement: Work with vendors on procurement items. Responsible for purchasing manager and purchasing financial audits; continue sustainability program with the direction of Director of Culinary Operations; improve and standardize catering and banquet services, create menus based on client needs; implement innovative and fresh ideas in retail, catering and patient services; and/or create interpersonal relationships with clients in hospital. Is this opportunity right for you? We are looking for candidates who have: a strong culinary background, with the demonstrated ability to stay current with new culinary trends; excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies; strong management skills and previous experience working in a high-volume facility; high end catering and dining experience and a passion for culinary arts; a strong production culinary background, ideally in an up-scale restaurant/retail/catering environment; experience leading and engaging a culinary team, with exceptional human resource and supervisory/management skillset; menu planning experience and a strong understanding of current culinary trends; proven to effectively communicate to multiple audiences and develop strong relationships with customers; the ability to multitask and proven effectiveness in a high-standards driven environment; a strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts; the ability to successfully lead, develop and train a team; creative and effective problem-solving and project management skills; proficient computer skills as well as exceptional organizational and customer services skills; Servsafe certified as well as working knowledge of HACCP and experience with Health and Safety audits; and/or E.C. (Certified Executive Chef) a plus. The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here. Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - High School Diploma, GED or equivalent Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 05, 2024
Full time
Unit Description: We are the Communities we serve! This account is part of the SodexoMAGIC portfolio of business. Use your passion for service to create a positive impact and make a difference in the communities we serve! SodexoMAGIC is a joint Sodexo/ Magic Johnson venture. SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers. SodexoMAGIC offers our dedicated service via the following Sodexo segments: Corporate Services, Hospitals, K-12 Schools, Universities. Sodexo is seeking a Sous Chef for Jackson Memorial Hospital located in Miami, FL. We are seeking candidates with prior culinary supervisory skills and hands-on large volume food production experience to join our growing team. Jackson Memorial Hospital is an accredited, non-profit, tertiary care hospital and the major teaching facility for the University of Miami Leonard M. Miller School of Medicine. With more than 1,550 licensed beds, Jackson Memorial Hospital is a referral center, a magnet for medical research, and home to Ryder Trauma Center - the only adult and pediatric Level 1 trauma center in Miami-Dade County. Learn more about Jackson Health at The successful candidate will: implement and standardize all culinary systems and procedures for hospital: Catering, Retail menus, LTO's, STG, Mindful, garnishing, panning charts, production, puree standardization, FMS sheets, inventory control, HACCP, cleaning schedules, staffing plans, presentation and quality of food, kitchen cleanliness, safety, etc. Sodexo standards will be the benchmark; FMS: monitoring, Audits, implementation and standardization for new menus; be responsible for Food and Physical Safety and annual training for all hourly associates; Gold Check audits: conduct audits, create action plans based on audit findings. Responsible for keeping and updating GC audit books; Procurement: Work with vendors on procurement items. Responsible for purchasing manager and purchasing financial audits; continue sustainability program with the direction of Director of Culinary Operations; improve and standardize catering and banquet services, create menus based on client needs; implement innovative and fresh ideas in retail, catering and patient services; and/or create interpersonal relationships with clients in hospital. Is this opportunity right for you? We are looking for candidates who have: a strong culinary background, with the demonstrated ability to stay current with new culinary trends; excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies; strong management skills and previous experience working in a high-volume facility; high end catering and dining experience and a passion for culinary arts; a strong production culinary background, ideally in an up-scale restaurant/retail/catering environment; experience leading and engaging a culinary team, with exceptional human resource and supervisory/management skillset; menu planning experience and a strong understanding of current culinary trends; proven to effectively communicate to multiple audiences and develop strong relationships with customers; the ability to multitask and proven effectiveness in a high-standards driven environment; a strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts; the ability to successfully lead, develop and train a team; creative and effective problem-solving and project management skills; proficient computer skills as well as exceptional organizational and customer services skills; Servsafe certified as well as working knowledge of HACCP and experience with Health and Safety audits; and/or E.C. (Certified Executive Chef) a plus. The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance. Sodexo, a long-standing leader in "quality of life solutions" around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin "Magic" Johnson himself click here. Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs . Working for Sodexo: At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - High School Diploma, GED or equivalent Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Job Description Job Description Great pay $56,000-$60,000 per year (Depending on Experience) Opportunity for Quarterly Bonuses and Annual Super Bonus 2 weeks PTO (Paid Time Off) Pay Parking Health Insurance and more The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations. Essential Functions Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations. Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews. Responsible for handling guest complaints/comments and using them for making improvements. Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels. Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same. Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations. Work under pressure and deal with high stress situations while exercising sound judgment and decision making. Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability Skills: Minimum of three (3) years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities, or an equivalent combination of education and experience. Minimum of three (3) years demonstrated proficiency with MS Office Suite applications including Word, Excel, and PowerPoint, as well as Point-of-Sale (POS) systems. Full Service and/or Quick Service restaurant experience preferred. Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure. Excellent written and verbal communication, including delivering presentations at public meetings. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
May 05, 2024
Full time
Job Description Job Description Great pay $56,000-$60,000 per year (Depending on Experience) Opportunity for Quarterly Bonuses and Annual Super Bonus 2 weeks PTO (Paid Time Off) Pay Parking Health Insurance and more The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations. Essential Functions Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations. Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews. Responsible for handling guest complaints/comments and using them for making improvements. Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels. Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same. Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations. Work under pressure and deal with high stress situations while exercising sound judgment and decision making. Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability Skills: Minimum of three (3) years of increased restaurant/food service management and/or franchise operations experience with direct P&L responsibilities, or an equivalent combination of education and experience. Minimum of three (3) years demonstrated proficiency with MS Office Suite applications including Word, Excel, and PowerPoint, as well as Point-of-Sale (POS) systems. Full Service and/or Quick Service restaurant experience preferred. Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure. Excellent written and verbal communication, including delivering presentations at public meetings. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
May 05, 2024
Full time
Open availability, $20.00/hour + tips Job Summary The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, and a love of quality service and passion for food. Essential Job Functions Job Activities Customer Service Checks in customers, matching with bookings and accepting chance customers if tables are available. Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis. Shows customers to their tables and passes responsibility to floor staff. Passes messages to diners. Works with restaurant staff to create a positive dining experience for guests. Greets customers and answers all questions. Alerts team members when tables need attention if they are not present assists them in helping with their tables. Has knowledge of the menu, with the ability to make suggestions. Ensures tables are enjoying their meals and takes action to correct any problems. Collects payments from tables. Department Responsibilities Checks reservations system for any VIPs, or special requirements for the day. Performs relay duties in the restaurant. Accepts table changes from supervisors & managers. Processes new bookings, amending and canceling bookings as required. Ensures that the reception area is always kept clean and tidy. Communicates all problems and ideas for improvement to management. Communicates and works together with coworkers as a team. Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so. Follows management's instructions and suggestions. Attends meetings / training sessions as required by the management team. Cleans tables and removes dishes after the customer leaves, or as needed. Carries loads of soiled dirty dishes to the dishwasher to be cleaned. Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. Resets tables when customer leaves for next customer party. Can remain focused and on-task. Sweeps and mops floors, even if items are broken or spilled. III. Additional Duties Performs other job-related duties as directed. Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible. Personal Competencies These describe the behavior you will need to demonstrate to carry out your job effectively: Maintains a high customer awareness by approaching your job with the customers always in mind. Is financially aware of costs involved in the operations and are responsible to control costs. Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities. Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues Ensures that the quantity of work is sufficiently productive under the normal business levels. IV. Education, Experience and Skill Requirements High School Diploma Good communication and organizational skills. Ability to handle stressful situations and be able to prevent and/or handle emergency situations. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure. Responsible, neat, and clean in appearance. Strong communication skills with supervisors and team members. Must be able to read, write and speak English.
Job Description Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 04, 2024
Full time
Job Description Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Description: Come seize your opportunity to have fun and grow with one of New Mexico's largest minority-owned companies! WORK, PLAY & ENJOY LIFE WITH HERITAGE On-call hourly commission based position + gratuity with benefits. Located in Taos, NM. Working out of our El Monte Sagrado. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: The Spa Esthetician will under the direction of the Spa Director, maintain the quality and exceptional guest experience of the property Spa Facilities as it relates to Esthetician based care. The Spa Esthetician is an essential support to Heritage Hotels & Resorts in creating unforgettable spa experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Spa Director. Maintain positive and professional approach with employees, coworkers, and guests. Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow. Greet clients in a courteous manner for all steps of their spa experience. Ability to give meticulous facial treatments. Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour. Cross-trained to perform all services within a unisex salon operation as determined by license and certification. Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts. On-time attendance is necessary, and uninterrupted work is expected. Answer the telephone identifying yourself, your department, and offering assistance. Effectively selling retail products and promoting spa services. Maintain proper opening/closing procedures and acting responsibly with transactions. Book appointments either by phone or in person and recording the transactions in the appropriate area. Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag. Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies. Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up). Report any accidents or injuries to the Security Department. Carry out deep cleaning tasks and special projects. Attend product knowledge training as required. Keep current and up to date knowledge of changing trends and developments in the department. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC1 Requirements: Current license, Esthetician / Cosmotologist as required by the State. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability to work on your feet or sit for long periods of time. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus. High school diploma or equivalent experience/training. CPR Certification a plus. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI880a0eb01e26-2447
May 04, 2024
Full time
Description: Come seize your opportunity to have fun and grow with one of New Mexico's largest minority-owned companies! WORK, PLAY & ENJOY LIFE WITH HERITAGE On-call hourly commission based position + gratuity with benefits. Located in Taos, NM. Working out of our El Monte Sagrado. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: The Spa Esthetician will under the direction of the Spa Director, maintain the quality and exceptional guest experience of the property Spa Facilities as it relates to Esthetician based care. The Spa Esthetician is an essential support to Heritage Hotels & Resorts in creating unforgettable spa experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Spa Director. Maintain positive and professional approach with employees, coworkers, and guests. Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow. Greet clients in a courteous manner for all steps of their spa experience. Ability to give meticulous facial treatments. Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour. Cross-trained to perform all services within a unisex salon operation as determined by license and certification. Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts. On-time attendance is necessary, and uninterrupted work is expected. Answer the telephone identifying yourself, your department, and offering assistance. Effectively selling retail products and promoting spa services. Maintain proper opening/closing procedures and acting responsibly with transactions. Book appointments either by phone or in person and recording the transactions in the appropriate area. Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag. Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies. Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up). Report any accidents or injuries to the Security Department. Carry out deep cleaning tasks and special projects. Attend product knowledge training as required. Keep current and up to date knowledge of changing trends and developments in the department. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC1 Requirements: Current license, Esthetician / Cosmotologist as required by the State. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability to work on your feet or sit for long periods of time. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus. High school diploma or equivalent experience/training. CPR Certification a plus. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI880a0eb01e26-2447
Job Description Job Description Description: Come seize your opportunity to have fun and grow with one of New Mexico's largest minority-owned companies! WORK, PLAY & ENJOY LIFE WITH HERITAGE On-call hourly commission based position + gratuity with benefits. Located in Taos, NM. Working out of our El Monte Sagrado. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: The Spa Esthetician will under the direction of the Spa Director, maintain the quality and exceptional guest experience of the property Spa Facilities as it relates to Esthetician based care. The Spa Esthetician is an essential support to Heritage Hotels & Resorts in creating unforgettable spa experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Spa Director. Maintain positive and professional approach with employees, coworkers, and guests. Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow. Greet clients in a courteous manner for all steps of their spa experience. Ability to give meticulous facial treatments. Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour. Cross-trained to perform all services within a unisex salon operation as determined by license and certification. Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts. On-time attendance is necessary, and uninterrupted work is expected. Answer the telephone identifying yourself, your department, and offering assistance. Effectively selling retail products and promoting spa services. Maintain proper opening/closing procedures and acting responsibly with transactions. Book appointments either by phone or in person and recording the transactions in the appropriate area. Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag. Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies. Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up). Report any accidents or injuries to the Security Department. Carry out deep cleaning tasks and special projects. Attend product knowledge training as required. Keep current and up to date knowledge of changing trends and developments in the department. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC1 Requirements: Current license, Esthetician / Cosmotologist as required by the State. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability to work on your feet or sit for long periods of time. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus. High school diploma or equivalent experience/training. CPR Certification a plus. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIfc4c3c816fe2-2447
May 03, 2024
Full time
Job Description Job Description Description: Come seize your opportunity to have fun and grow with one of New Mexico's largest minority-owned companies! WORK, PLAY & ENJOY LIFE WITH HERITAGE On-call hourly commission based position + gratuity with benefits. Located in Taos, NM. Working out of our El Monte Sagrado. We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry including generous discounts on hotel room rates and food at all of our restaurants in the portfolio. Position Purpose: The Spa Esthetician will under the direction of the Spa Director, maintain the quality and exceptional guest experience of the property Spa Facilities as it relates to Esthetician based care. The Spa Esthetician is an essential support to Heritage Hotels & Resorts in creating unforgettable spa experiences for guests. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Work under direction of the Spa Director. Maintain positive and professional approach with employees, coworkers, and guests. Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow. Greet clients in a courteous manner for all steps of their spa experience. Ability to give meticulous facial treatments. Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour. Cross-trained to perform all services within a unisex salon operation as determined by license and certification. Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts. On-time attendance is necessary, and uninterrupted work is expected. Answer the telephone identifying yourself, your department, and offering assistance. Effectively selling retail products and promoting spa services. Maintain proper opening/closing procedures and acting responsibly with transactions. Book appointments either by phone or in person and recording the transactions in the appropriate area. Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag. Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies. Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up). Report any accidents or injuries to the Security Department. Carry out deep cleaning tasks and special projects. Attend product knowledge training as required. Keep current and up to date knowledge of changing trends and developments in the department. Other duties as assigned consistent with the functions of this position as needed at any of the properties. HC1 Requirements: Current license, Esthetician / Cosmotologist as required by the State. Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability to work on your feet or sit for long periods of time. Must be able to lift/push/reach for/carry 30+ pounds frequently. Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus. High school diploma or equivalent experience/training. CPR Certification a plus. Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIfc4c3c816fe2-2447
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Caf to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Caf area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PI3af1-
May 02, 2024
Full time
Position Title: RESTAURANT MANAGER - 1878 ON THE LAKE Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. To oversee the daily operations of the Restaurant, and Caf to enhance our guests dining experience through the highest of service standards. Responsible for the daily operations of the Restaurant and Caf area. Achieve appropriate staffing within the departments utilizing proper interviewing and hiring procedures. Train and supervise the staff of all area's utilizing an on-going training program. Supervises the Restaurant and Cafe staff in the delivery of services. Manage guest/group reservations for the Restaurant and special events. Schedule staff consistent with the volume of business and guest needs and with budgetary guidelines. Assist with the booking of F&B entertainment for the outlets. Maintain outlet facilities and equipment in good working order by identifying maintenance needs and preparing and logging all maintenance requests. Inform staff of daily specials, price changes and property events on a daily basis. Close out register and reconciles cash at the end of the shift. Ensure that all reservations for guests are controlled, including table assignments, section assignments, timely seating. Assist guest with any special request, problems or concerns that may arise. Performs the duties of Host, Waitstaff, Busperson, Bartender, Barback, Expeditor and Food Runner as needed. Assist and supervisor in any food or beverage outlets when necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualification: High school diploma or equivalent Minimum of two (2) years experience as an Assistant and/or Restaurant Manager or comparable experience in some other food service area Microsoft Excel and Word experience preferred Point of Sales (POS) System City of Delavan Bartender's License While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to wet, hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet. PI3af1-
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details
May 01, 2024
Full time
Job Details Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill a management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Flexible Schedules Free Management Meals Extensive Management Training Program Salaried Managers are Paid Time In Addition Time and Half If They Work A Vacation 85% of Management Positions Prompted From Within 401(k) Matching Affordable Health Insurance Affordable Dental Insurance Affordable Vision Insurance Employee Assistance Program Employee Discounts Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. Recognition Programs Bonuses OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Traditions Mission, Vision, and Core Values Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience Oversees all aspects of the operation Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary Must ensure all areas meet health and safety standards at all times Ensures that all employee and manager issues are resolved quickly Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties Addresses all issues related to the above in a timely and professional manner Follows up daily on any outstanding maintenance issues Ensures that the venue consistently provide exemplary customer service Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting and terminating employees Uniforms and/or clothing should always be "on stage clean" Ensure everyone always wears safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20 lbs Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests Knowledge of laws, legal codes, government regulations regarding the food service industry Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Excellent organization and problem solving skills Knowledge of InfoGenesis software WORKING CONDITIONS AND PHYSICAL EFFORT: Standing during most of the shift Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant work environment Noise level is moderate to high Moderate exposure to cigarette smoke Limited exposure to physical risk Moderate physical effort required Some travel, overnight stays as needed, rarely EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age . click apply for full job details