Floor Manager

  • Gracias Madre
  • Newport Beach, CA, USA
  • Sep 06, 2019
Full time General Managers and Management Executives

Job Description

Gracias Madre Newport Beach is looking for an outstanding Floor Manager to join our team. We are seeking an individual with a strong sense of the local community, who can lead by example and who is not afraid of holding their team accountable. The ideal candidate has a strong network in Newport Beach and prioritizes, above all else, providing a level of service that exceeds our guests' expectations.

Floor Manager

  • Meeting and greeting guests, making long lasting connections, and generating repeat clientele.
  • Reports to, aids and assists General Manager in managing operations of the restaurant.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Managing and inspiring staff while holding them accountable
  • Responding to customer complaints with ease and authority.
  • Training sales staff on hospitality, menu and beverage program.
  • Recruiting, training and motivating staff.
  • Appraise personnel's performance and provide feedback to keep them upbeat and productive
  • Nurture a positive working environment and lead by example
  • Monitor operations and initiate corrective actions

Requirements

  • Genuine interest in hospitality
  • Strong leadership, motivational and people skills
  • Proven working experience as restaurant/bar manager for 2+ years
  • Demonstrated experience in customer service management
  • Extensive food and beverage knowledge
  • Proficiency in English
  • Previous experience as a Maitre'D in Newport Beach a big plus

OUR MISSION

Our mission is to celebrate and serve the presence of the mother which resides above us, within our hearts, within the earth, and in all those who nurture us. We serve cuisine inspired by the kitchens of Mexico sourced from locally grown ingredients. Welcome to a seat at love's table. Un lugar en la mesa del amor.

OUR STORY

We first conceived the idea of Gracias Madre while visiting the families of our employees in Mexico. We wanted to both offer organic Mexican food to the communities we serve as well as honor the mothers who work tirelessly in the kitchens of Mexico and often live without their husbands and children while they work side by side with us in California. Inspired by some of the recipes of these families and the love of their mothers, Gracias Madre serves organic, farm fresh, locally sourced food, full of flavor and love.