Sabre Specialist

  • Island Destinations
  • Larchmont, NY, USA
  • Aug 30, 2019
Full time Other

Job Description

Job SummaryWe are seeking a detailed-oriented and energetic candidate with advanced Sabre knowledge for the role of Air Specialist in our reservation call center. This position will handle all aspects of managing air reservations, including but not limited to quoting, booking, ticketing, voiding, refunding, and changing flights in Sabre. This role will also be responsible for maintaining relationships with vendors and clients, keeping up with industry trends, staying informed of all airline rules and regulations and managing agent requests.Responsibilities and DutiesHandle all aspects of air requests, from initial quoting and booking to ticketing and exchanges for internal Destination Specialists, travel agent partners, and Occidental clientsMonitor queues, manage ticket time limits, communicate schedule changesProvide support for questions related to air contracts, promotions, formats, and faresReview air reservations for accuracy and to ensure the lowest fare is confirmed as well as ensuring reservations are reviewed for commission opportunitiesDevelop strong vendor relationships in order to be able to fulfill special requests, waivers, and favorsHandle company air travel, including miles/rewards ticketsWork with airline group desks and handle group air requestsMay occasionally be asked to run tickets off-hours, with per ticket compensation*Qualifications and SkillsMust have at least 5 years Sabre experienceMust be able to manage complex itineraries from high-demanding clients in a fast-paced environmentExcellent verbal and written communication skillsAbility to handle high-volume phone calls while delivering excellent service to each and every clientPossess a strong sense of urgency: must be responsive, proactive, and professionalBe consistently responsive to both internal specialists and travel agent partners needsPossess exceptional problem-solving skills with thorough communication and follow upThis is a full-time position based in our Larchmont NY office. Job Type: Full-timeStarting Salary: $45,000.00 /year