Pay: Starting at $18.00/hr Availability: Part time in Skilled Nursing Rehab Includes weekends Why join The Commons in Lincoln, a breathtaking newer Benchmark community proud to be named one of the Boston Globe's Top Places to Work for over a decade? Over 60 sister communities; great growth potential One-to-one tutoring to strengthen English fluency, career development and more On-site Fitness Center Discounted meals, monthly associate celebrations IS PERSONALIZED SERVICE YOUR SPECIALTY? Our Concierge is the face of the business and key to each resident and guests experience with The Commons. This front desk liaison role is for those who love hospitality. PRIMARY RESPONSIBILITIES and EXPERIENCE Exemplifies the Benchmark culture of Elevating Human Connections with every interaction. Provides an excellent first impression to residents and guests projecting a welcoming, professional image at all times. Functions as the "hub" of communications throughout the community for our residents, visitors and staff. Is a high level multi-tasker, able to manage numerous tasks/projects simultaneously. Pays great attention to detail, is observant and intuitive. Hotel/Resort experience a plus. Demonstrated passion for serving people. There is nothing common about The Commons in Lincoln. We impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Core Values: Are you Called to Care about your work, other people and making a difference? Better Together ? Striving to Be the Benchmark ? Apply today to join our passionate team!
May 07, 2024
Full time
Pay: Starting at $18.00/hr Availability: Part time in Skilled Nursing Rehab Includes weekends Why join The Commons in Lincoln, a breathtaking newer Benchmark community proud to be named one of the Boston Globe's Top Places to Work for over a decade? Over 60 sister communities; great growth potential One-to-one tutoring to strengthen English fluency, career development and more On-site Fitness Center Discounted meals, monthly associate celebrations IS PERSONALIZED SERVICE YOUR SPECIALTY? Our Concierge is the face of the business and key to each resident and guests experience with The Commons. This front desk liaison role is for those who love hospitality. PRIMARY RESPONSIBILITIES and EXPERIENCE Exemplifies the Benchmark culture of Elevating Human Connections with every interaction. Provides an excellent first impression to residents and guests projecting a welcoming, professional image at all times. Functions as the "hub" of communications throughout the community for our residents, visitors and staff. Is a high level multi-tasker, able to manage numerous tasks/projects simultaneously. Pays great attention to detail, is observant and intuitive. Hotel/Resort experience a plus. Demonstrated passion for serving people. There is nothing common about The Commons in Lincoln. We impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Core Values: Are you Called to Care about your work, other people and making a difference? Better Together ? Striving to Be the Benchmark ? Apply today to join our passionate team!
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, "As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time." Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you're seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. EDUCATION and/or EXPERIENCE: High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet each guest with a smile. Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage. Attend weekly formal meetings conducted by the Supervisor and/or Department Manager. Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas. Must attend product knowledge training. Promote and sell body products. Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest. Key partner who understands and can utilize the Spa software and computer programs. Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees. Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints. Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution. Must have a willingness to work and be flexible in work scheduling. Must ensure the privacy of each guest. Must be able to assist in The Spa operations, including Retail and Salon Desks. CPR training required within 90 days of employment. Must be knowledgeable about the Resort and the surrounding areas. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
May 06, 2024
Full time
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, "As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time." Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you're seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. EDUCATION and/or EXPERIENCE: High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet each guest with a smile. Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage. Attend weekly formal meetings conducted by the Supervisor and/or Department Manager. Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas. Must attend product knowledge training. Promote and sell body products. Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest. Key partner who understands and can utilize the Spa software and computer programs. Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees. Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints. Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution. Must have a willingness to work and be flexible in work scheduling. Must ensure the privacy of each guest. Must be able to assist in The Spa operations, including Retail and Salon Desks. CPR training required within 90 days of employment. Must be knowledgeable about the Resort and the surrounding areas. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Pay: $21.97 to $24.41/hour Job Number Job Category Spa Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $21.97 to $24.41 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
US AMR-Jones Lang LaSalle Americas, Inc.
Honolulu, Hawaii
JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property. Responsibilities: Greets and assists all guests and property personnel in an efficient and courteous manner Takes great pride in offering helpful, friendly service at all times Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc. Informs and suggests opportunities to engage guests in Center-wide retailers and events Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses Answer and respond to tenant phone calls and e-mails for assistance throughout the day Provide guidance and information as requested from tenants and visitors to the building Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management Develop and maintain professional relationships with key employee and tenant contacts at the property Qualifications: Ability to work independently Ability to communicate effectively and work with a team Customer service oriented. Strong event planning skills Strong attention to detail. Bilingual skill is a plus. Japanese and Korean language skills are preferred. Have an outgoing, upbeat, and friendly personality. Can easily decipher which services are most appropriate to offer mall guests. Take pride and ownership of the success of the Host team. Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions. Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs. What's in it for you: Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being
May 03, 2024
Full time
JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property. Responsibilities: Greets and assists all guests and property personnel in an efficient and courteous manner Takes great pride in offering helpful, friendly service at all times Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc. Informs and suggests opportunities to engage guests in Center-wide retailers and events Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses Answer and respond to tenant phone calls and e-mails for assistance throughout the day Provide guidance and information as requested from tenants and visitors to the building Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management Develop and maintain professional relationships with key employee and tenant contacts at the property Qualifications: Ability to work independently Ability to communicate effectively and work with a team Customer service oriented. Strong event planning skills Strong attention to detail. Bilingual skill is a plus. Japanese and Korean language skills are preferred. Have an outgoing, upbeat, and friendly personality. Can easily decipher which services are most appropriate to offer mall guests. Take pride and ownership of the success of the Host team. Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions. Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs. What's in it for you: Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Apr 29, 2024
Full time
About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets, guides and manages patients and visitors throughout the campus. Act as the primary contact for patients, visitors and staff. Works closely with our courier services, security, staff and leadership within the building/campus. Level one support and point person in partnership with our leadership, facilities and support services team for property issues. Assist with customer service requests. Maintains lobby area including and escalates issues accordingly. Strong team player with solid organizational skills. Exceptional service skills with excellent written and verbal communication skills. Some sitting and standing. Approximately 75% standing or walking. Performs other related assigned duties as needed. Education Requirements High School Diploma/GED required. Bachelors Degree Preferred Special Requirements Attention to detail and strong organization skills Exceptional service skills and ability to connect with people at all levels within the organization.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Apr 18, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Apr 18, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Apr 15, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
May 05, 2024
Full time
WHAT YOU'LL DO Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives. Office Experience responsibilities include: Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc. Project manage, collaborate, and execute on special projects as needed Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives Events responsibilities include: Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc. Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Social Impact, Affiliation Committee, diversity cadres, etc. Create and manage event budgets and expenses with high level of detail and accountability Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews Measure staff engagement and event success through surveys, focus groups and other methods People manager responsibilities include: Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process Support, mentor, and coach team members, providing psychological safety As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement YOU'RE GOOD AT Anticipating customer needs and having an uncanny attention to detail Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise Juggling competing priorities, keeping constant sight of the overall objectives Generating excitement and enthusiasm among your peers and co-workers Estimating and managing budgets, tracking expenses Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office Demonstrating effective, empathetic, and fair-minded team leadership YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs Demonstrated strong interpersonal, communication and facilitation skills High degree of flexibility in a fast-paced environment High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools Infrequent travel may be required Occasional evening and weekend work may be required YOU'LL WORK WITH Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests to anticipate their needs, preferences, and special occasions, and provide personalized recommendations and assistance to enhance their onboard experience. Resolve guest complaints, disputes, and issues effectively and empathetically, demonstrating a commitment to guest satisfaction and conflict resolution. Coordinate with other onboard departments, including housekeeping, food and beverage, and entertainment, to address guest concerns and ensure seamless service delivery. Maintain accurate records of guest interactions, complaints, and resolutions, and prepare reports for management review and analysis. Monitor guest feedback and satisfaction scores, identifying trends and opportunities for improvement, and implementing corrective actions as necessary. Assist with administrative tasks, such as data entry, filing, and documentation, to support the efficient operation of the guest relations department. Conduct regular training sessions and workshops for guest relations staff to enhance their skills, knowledge, and understanding of guest service best practices. Qualifications: Bachelor's degree in Hospitality Management, Tourism, or related field; Master's degree preferred. years of experience in guest relations, customer service, or hospitality management, preferably in the cruise or hospitality industry. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to deliver exceptional service. Excellent communication and interpersonal skills, with the ability to interact effectively with guests of varying backgrounds, cultures, and languages. Proven ability to handle difficult situations and resolve conflicts with diplomacy, tact, and professionalism. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and communication. Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.
May 02, 2024
Full time
Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests to anticipate their needs, preferences, and special occasions, and provide personalized recommendations and assistance to enhance their onboard experience. Resolve guest complaints, disputes, and issues effectively and empathetically, demonstrating a commitment to guest satisfaction and conflict resolution. Coordinate with other onboard departments, including housekeeping, food and beverage, and entertainment, to address guest concerns and ensure seamless service delivery. Maintain accurate records of guest interactions, complaints, and resolutions, and prepare reports for management review and analysis. Monitor guest feedback and satisfaction scores, identifying trends and opportunities for improvement, and implementing corrective actions as necessary. Assist with administrative tasks, such as data entry, filing, and documentation, to support the efficient operation of the guest relations department. Conduct regular training sessions and workshops for guest relations staff to enhance their skills, knowledge, and understanding of guest service best practices. Qualifications: Bachelor's degree in Hospitality Management, Tourism, or related field; Master's degree preferred. years of experience in guest relations, customer service, or hospitality management, preferably in the cruise or hospitality industry. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to deliver exceptional service. Excellent communication and interpersonal skills, with the ability to interact effectively with guests of varying backgrounds, cultures, and languages. Proven ability to handle difficult situations and resolve conflicts with diplomacy, tact, and professionalism. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and communication. Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
May 01, 2024
Full time
Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit . Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. The Role: As a runner in the production department, you will be responsible for driving vehicles (rented or personal) for the tour on show dates. Job Functions: + Several responsibilities include transportation of crew to and from airports, shuttles to hotels before, during, and after shows. + Purchasing various products/materials that the tour may require at local stores (Home Depot, Lowes, Target, Walmart, Grocery Store, Guitar Center etc.). + Coordinating laundry pickups with the tour. + Various duties on-site at the venue (signage, catering assistant, chef assistant, etc.) Qualifications: + Must pass a background check + Must possess a valid Driver's License and pass an MV background check + Able to stand, sit, & walk for long periods of times + Familiar with the local area and store locations a plus + Ability to handle multiple projects simultaneously + Must possess superior interpersonal communication and organizational skills + High School Diploma Physical Demands/Working Environment: + Must be able to lift up to 50lbs + Work in an environment with moderate to loud noise level + Be able to perform job duties in various weather situations Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.