We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
May 24, 2024
Full time
We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
FIGO is currently hiring a SERVICE MANAGER/SOMMELIER to join our FOH team! FIGO offers Italian inspired cuisine in a stylishly elegant setting. The menu features house-made ricotta, wood-fired pizzas, and made-from-scratch pastas. At FIGO, our approach is simple; source the best ingredients possible and prepare them in an uncomplicated and modern way. FIGO is a part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture. The SERVICE MANAGER/SOMMELIER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the SERVICE MANAGER/SOMMELIER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery Sommelier: Create and update the wine list in coordination with the General Manager Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target Train FOH staff on available wines SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for 'the biz' Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all ICONINK Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
May 24, 2024
Full time
FIGO is currently hiring a SERVICE MANAGER/SOMMELIER to join our FOH team! FIGO offers Italian inspired cuisine in a stylishly elegant setting. The menu features house-made ricotta, wood-fired pizzas, and made-from-scratch pastas. At FIGO, our approach is simple; source the best ingredients possible and prepare them in an uncomplicated and modern way. FIGO is a part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture. The SERVICE MANAGER/SOMMELIER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the SERVICE MANAGER/SOMMELIER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery Sommelier: Create and update the wine list in coordination with the General Manager Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target Train FOH staff on available wines SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for 'the biz' Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all ICONINK Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
May 23, 2024
Full time
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Pemberton. Start Date: Immediately Pay: $29-32 / hour including tips. In this role: You will work as the Assistant Front-of-House Manager of Mile One Eating House. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Front-of-House operations at Mile One. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Mile One. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre-shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively participate in weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at Mile One. • Respond to online reviews. • Participate in Social Media content creation and posting. Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess Serving it Right certification. • Possess or obtain Food Safe certification Level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 23, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Pemberton. Start Date: Immediately Pay: $29-32 / hour including tips. In this role: You will work as the Assistant Front-of-House Manager of Mile One Eating House. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Front-of-House operations at Mile One. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Mile One. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre-shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively participate in weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at Mile One. • Respond to online reviews. • Participate in Social Media content creation and posting. Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess Serving it Right certification. • Possess or obtain Food Safe certification Level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fuelling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Spring/Summer 2024 Pay: $32-35 / hour including tips. In this role: You will work as the Assistant Manager of Hunter Gather Eatery & Taphouse. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Hunter Gather. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Conduct a pre-shift meeting with the whole team. • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Hunter Gather. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre- shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively attend weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at HG. • Respond to reviews online • Participate in Social Media content creation and pasting Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess serving it right certification. • Possess or obtain food safe certification level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
May 23, 2024
Full time
At Whistler Cooks Hunter Gather Cranked Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING () team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER (), passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE () focusing on great BC ingredients, or even fuelling up customers with their daily caffeine fix at CRANKED. () Join our team and LIVE WORK LEARN () in Whistler. Start Date: Spring/Summer 2024 Pay: $32-35 / hour including tips. In this role: You will work as the Assistant Manager of Hunter Gather Eatery & Taphouse. You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Hunter Gather. Specific Tasks Include: Service • Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service. • Leading the team during service, directing staff and ensuring quality of service and products. • Participate and manage to ensure staff are following food safety procedures. • Participate and manage to ensure staff are following Serving It Right procedures. • Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance. Operations • Conduct a pre-shift meeting with the whole team. • Oversee daily operations of all items pertaining to service. • Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage. • Assess, plan and delegate accordingly each service's execution. • Manage daily bookings at Hunter Gather. • Ordering all products for the front of house. • Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives. • Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment. • Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal. • Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item. • Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access • Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item. • Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets. • Oversight of closing procedures from an audit perspective. Communications • Be the point of contact for restaurant staff each day, to include a pre- shift meeting outlining the service with specific responsibilities/timings/uniform requirements. • Actively attend weekly 1 - 1 meetings with Manager. • Communicate closely with other leads and managers to ensure schedules are being respected. • Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at HG. • Respond to reviews online • Participate in Social Media content creation and pasting Human resources • Conduct the necessary training of FOH staff at the restaurant. • Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures. • Handle disciplinary actions with staff when needed or address manager/director when required. • Use recognition to boost staff morale and productivity. Applicant Requirements Minimum Job Requirements/ Experience: • Minimum 1 year of supervisor/lead experience required. • Restaurant experience required. • Previous staff training experience would be desirable. • Possess serving it right certification. • Possess or obtain food safe certification level 1. Knowledge/Skills/Aptitudes • Excellent food and beverage knowledge. • Knowledge of basic training techniques. • Understanding of regional health and sanitation laws. • Understanding of essential restaurant equipment usage and maintenance. • Professional oral and written communication skills. • Ability to work in a high energy and demanding environment. • Strong organizational, leadership, and problem solving skills. • Team player with ability to take direction. • Able to stand and exert fast-paced mobility for an entire shift. • Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly. Staff Perks: • Discounts across all Whistler Cooks venues. • Free hearty meal during shifts. • Extended health benefits for full-time staff after six months. At Whistler Cooks Hunter Gather Cranked Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.
Henderson Group Recruiting
West Hollywood, California
We are a polished full-service concept seeking a Restaurant Manager and Bar Manager needed to join our team! We are full service, scratch food concept looking for a Restaurant Manager for a location within the West Hollywood, CA market. If you are a people person and a go getter, please apply today 65,000-70,000 plus PTO, Benefits Hiring and interviewing NOW! Restaurant + Bar Manager Daily Activities Supervise and coordinate all FOH/Bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant + Bar Management Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced polished full-service environment Excellent written and communication skills Strong attention to detail
May 23, 2024
We are a polished full-service concept seeking a Restaurant Manager and Bar Manager needed to join our team! We are full service, scratch food concept looking for a Restaurant Manager for a location within the West Hollywood, CA market. If you are a people person and a go getter, please apply today 65,000-70,000 plus PTO, Benefits Hiring and interviewing NOW! Restaurant + Bar Manager Daily Activities Supervise and coordinate all FOH/Bar activities Oversee guest services and resolve issues Ensure a high quality of ingredients and food preparation Train and manage FOH and BOH personnel Create and adjust staff schedules to meet restaurant sales needs Adhere to all safety and sanitation regulations Restaurant + Bar Management Requirements Previous experience in the Manager role for at least 2 years Strong leadership qualities Ability to thrive in a fast-paced polished full-service environment Excellent written and communication skills Strong attention to detail
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
May 23, 2024
Full time
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI8d03015d6c91-7273
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PI8d03015d6c91-7273
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIb3087da3163d-7273
May 22, 2024
Full time
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$19 hourly DOE plus benefits. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Position Purpose: The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant. The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests. Supervisory Responsibilities: Host, Café Attendant, Server, Bartender, Busser, Food Runner Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Executive Chef / General Manager. Communicate daily with Kitchen leadership regarding job assignments and required timeframe. Maintain high level of positive and professional approach with employees, coworkers, and guests. Maintain a proper flow of service and FOH staffing levels during shift. Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems. Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies. Maintain good working relationships with suppliers and identify opportunities to decrease operational costs. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Resourcefully solve any issues that arise and seize control of any problematic situation. Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff. Order supplies to stock inventory appropriately. Other duties as assigned consistent with the functions of this position as needed at the property. HC3 Requirements: Excellent verbal communication and ability to multitask. High school diploma or equivalent experience/training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience. 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred. New Mexico Food Handler Certification, and Alcohol Server Certification. Ability to work on your feet for eight hours or more. Knowledge of Restaurant Point of Sale systems. Must be able to lift/push/reach for/carry 30+ pounds frequently. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. PIb3087da3163d-7273
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY RANGE: $66,560 - $68,000 PER YEAR WORK LOCATION: Golden Road - LA Brewpub & Brewery JOB SUMMARY: The Sous Chef will be responsible for personnel management, motivation, development and coaching, food safety and customer satisfaction. This position requires the ability to manage a large staff effectively and efficiently in a fast-paced restaurant/pub environment. The Sous Chef is the shift supervisor and solves problems that occur during the shift. This is a leadership position that encapsulates the broadness of the kitchen operation while maintaining a sense of order during high-volume operations. JOB RESPONSIBILITIES: Lead and manage all hourly BOH staff in running brewpub kitchen according to specific and strict quality and efficiency standards. Work closely with pubs management team to ensure BOH and FOH operations coordinate seamlessly. Must have basic knowledge of kitchen equipment and the ability to read, translate, and execute recipes as well as assist in menu development Ability to perform all line cook and prep cook duties and step to assist during peak times Ensure food and beverage quality by maintaining high levels of cleanliness, organization, storage and sanitation and maintain proper inventory levels Prepare daily specials for FOH managers and staff and notify when low or sold out. Assist in providing direction to employees regarding kitchen operations and procedures. Assumes responsibility for the administrative tasks of running the kitchen (Scheduling, etc.). Assists in the training of kitchen staff for growth and development. In the absence of the Executive Chef this position will manage shifts which include daily decision making, staff support, guest interaction, and staff cutting while ensuring standards, product quality and cleanliness. Assists with daily orders and ensuring the kitchen has the products needed to function. Implements proper quality control procedures guaranteeing standards. Assist in ensuring safe working and guest environment to reduce risk and injury. Report any incidents to the Executive Chef and HR immediately. Assist in making sure all staff is following company stated policies from the handbook including, but not limited to, cleanliness and hygiene, dress code and professional behavior. SKILLS AND ABILITIES: Excellent leadership skills with the proven ability to lead and motivate team members. Must be proficient in all kitchen positions in the restaurant (line cook, prep cook, etc.). Ability to manage personal responsibilities in a high-stress, fast-paced work environment. Ability to follow oral and written instructions. Expert-level knowledge of food and beverage industry including BOH operations. Excellent organizational and communication skills with an ability to work in a team environment. Active problem solver with the ability to complete tasks while maintaining standards. Significant Restaurant Kitchen experience - 3-5 years minimum, depending on quality of experience. Associates degree or higher preferred. Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb. The ability and aptitude to work with and troubleshoot equipment. Ability to lift and/or move up to 60lbs. Ability to stand for 8+ hours per shift BENEFITS: Medical, Dental, Vision, Disability, and Life insurance 401k matching up to 6% Paid company holidays Paid vacation and sick time off Eligible for a quarterly bonus based on individual and business performance Beer every pay day Shift beer after work Employee Discounts Lunch provided by the pub daily
May 21, 2024
Full time
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY RANGE: $66,560 - $68,000 PER YEAR WORK LOCATION: Golden Road - LA Brewpub & Brewery JOB SUMMARY: The Sous Chef will be responsible for personnel management, motivation, development and coaching, food safety and customer satisfaction. This position requires the ability to manage a large staff effectively and efficiently in a fast-paced restaurant/pub environment. The Sous Chef is the shift supervisor and solves problems that occur during the shift. This is a leadership position that encapsulates the broadness of the kitchen operation while maintaining a sense of order during high-volume operations. JOB RESPONSIBILITIES: Lead and manage all hourly BOH staff in running brewpub kitchen according to specific and strict quality and efficiency standards. Work closely with pubs management team to ensure BOH and FOH operations coordinate seamlessly. Must have basic knowledge of kitchen equipment and the ability to read, translate, and execute recipes as well as assist in menu development Ability to perform all line cook and prep cook duties and step to assist during peak times Ensure food and beverage quality by maintaining high levels of cleanliness, organization, storage and sanitation and maintain proper inventory levels Prepare daily specials for FOH managers and staff and notify when low or sold out. Assist in providing direction to employees regarding kitchen operations and procedures. Assumes responsibility for the administrative tasks of running the kitchen (Scheduling, etc.). Assists in the training of kitchen staff for growth and development. In the absence of the Executive Chef this position will manage shifts which include daily decision making, staff support, guest interaction, and staff cutting while ensuring standards, product quality and cleanliness. Assists with daily orders and ensuring the kitchen has the products needed to function. Implements proper quality control procedures guaranteeing standards. Assist in ensuring safe working and guest environment to reduce risk and injury. Report any incidents to the Executive Chef and HR immediately. Assist in making sure all staff is following company stated policies from the handbook including, but not limited to, cleanliness and hygiene, dress code and professional behavior. SKILLS AND ABILITIES: Excellent leadership skills with the proven ability to lead and motivate team members. Must be proficient in all kitchen positions in the restaurant (line cook, prep cook, etc.). Ability to manage personal responsibilities in a high-stress, fast-paced work environment. Ability to follow oral and written instructions. Expert-level knowledge of food and beverage industry including BOH operations. Excellent organizational and communication skills with an ability to work in a team environment. Active problem solver with the ability to complete tasks while maintaining standards. Significant Restaurant Kitchen experience - 3-5 years minimum, depending on quality of experience. Associates degree or higher preferred. Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb. The ability and aptitude to work with and troubleshoot equipment. Ability to lift and/or move up to 60lbs. Ability to stand for 8+ hours per shift BENEFITS: Medical, Dental, Vision, Disability, and Life insurance 401k matching up to 6% Paid company holidays Paid vacation and sick time off Eligible for a quarterly bonus based on individual and business performance Beer every pay day Shift beer after work Employee Discounts Lunch provided by the pub daily
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY: $46,000 - $58,000 per year + quarterly bonus potential WORK LOCATION: Devils Backbone - Backyard Brewpub - Charlottesville, VA JOB SUMMARY: The Assistant General Manager (AGM) will focus on the coordination and oversight of the day-to-day operations, overseeing staff, floor managers and supervisors. Where the General Manager (GM) is accountable for broad oversight and performance, the AGM is accountable for tactical execution. The AGM is responsible for the following: performance management, food quality in collaboration with the sous chef/kitchen manager, executing events & promotions on-site, customer satisfaction/experience, loyalty programs & marketing initiatives, and cleanliness/sanitation. This position requires the ability to lead and manage a large staff effectively and efficiently in a fast-paced restaurant/pub environment. JOB RESPONSIBILITIES: Provides consistent, perfected product and customer service and manages operations with passion, integrity, and knowledge and continually improves proficiency, knowledge, and morale of all employees. Directly manages all front of house employees and operations through constructive feedback, quarterly reviews, & performance management. Assists in the hiring, supervision, development and, when necessary, termination of employees in consultation with human resources. Fully understands and adheres to all federal, state, and local regulations pertaining to health and safety. Work in collaboration with Sous Chef/Kitchen Manager on quality of food and menu execution oversight. Manages schedule and leave requests for FOH. Ensure payroll is correctly completed bi-weekly & completes PTO tracker for FOH. Control cash and other receipts by abiding to all company policies and procedures. Manage/delegate all inventories for FOH. Manage all vendor relations, including wholesalers, maintenance vendors, musicians, etc. Manage all relevant paperwork in a timely manner: permits, licenses, reports, forms, invoices, etc. Develop & execute weekly/monthly/quarterly programs or events, including but not limited to: booking music, trivia, bingo, college nights, karaoke, game days, commercial events, etc. Coordinate & execute private events Ensures that guests feel welcomed upon arrival and throughout experience. Quickly responds to guests' feedback and complaints. Oversees the property's environment and maintenance needs through completion. Collaborate with the Marketing team for pub promotions, social media activity, and ownership of Loyalty Programs. Make sure that employees are properly trained so that cleanliness, safety and sanitation standards are consistently achieved. JOB QUALIFICATIONS: High school diploma or equivalent required Bachelor's degree preferred, but not required. At least 2 years' experience in a supervisory/management role directly managing people and at least 4 years' experience of food & beverage, restaurant and/or hospitality. Virginia Driver's License Conducts work in a standing (more than half of one shift; 5-6-hours) and sitting position; job requires frequent standing, walking, bending, stooping and light lifting. Requires frequent operations of a variety of office machines. Requires use of some machinery and company vehicles. SKILLS & ABILITIES: Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems. Strong leadership skills and an ability to take initiative and delegate. Ability to manage people in a high-stress, fast-paced, ever changing working environment. Excellent communication skills, including the ability to deal tactfully with difficult customers and cooperate with other internal departments. Basic to Intermediate level proficiency in office-related software. Strong interpersonal and problem-solving abilities BENEFITS: Competitive salary Flexible paid time off Medical, dental & vision insurance available immediately Employer paid short term disability 401K up to 6% match Generous parental leave options Uniforms & PPE provided, based on position Safety shoes allowance, based on position Learning & development opportunities Employee discounts at restaurant locations Employee discounts on merchandise BEER!
May 21, 2024
Full time
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY: $46,000 - $58,000 per year + quarterly bonus potential WORK LOCATION: Devils Backbone - Backyard Brewpub - Charlottesville, VA JOB SUMMARY: The Assistant General Manager (AGM) will focus on the coordination and oversight of the day-to-day operations, overseeing staff, floor managers and supervisors. Where the General Manager (GM) is accountable for broad oversight and performance, the AGM is accountable for tactical execution. The AGM is responsible for the following: performance management, food quality in collaboration with the sous chef/kitchen manager, executing events & promotions on-site, customer satisfaction/experience, loyalty programs & marketing initiatives, and cleanliness/sanitation. This position requires the ability to lead and manage a large staff effectively and efficiently in a fast-paced restaurant/pub environment. JOB RESPONSIBILITIES: Provides consistent, perfected product and customer service and manages operations with passion, integrity, and knowledge and continually improves proficiency, knowledge, and morale of all employees. Directly manages all front of house employees and operations through constructive feedback, quarterly reviews, & performance management. Assists in the hiring, supervision, development and, when necessary, termination of employees in consultation with human resources. Fully understands and adheres to all federal, state, and local regulations pertaining to health and safety. Work in collaboration with Sous Chef/Kitchen Manager on quality of food and menu execution oversight. Manages schedule and leave requests for FOH. Ensure payroll is correctly completed bi-weekly & completes PTO tracker for FOH. Control cash and other receipts by abiding to all company policies and procedures. Manage/delegate all inventories for FOH. Manage all vendor relations, including wholesalers, maintenance vendors, musicians, etc. Manage all relevant paperwork in a timely manner: permits, licenses, reports, forms, invoices, etc. Develop & execute weekly/monthly/quarterly programs or events, including but not limited to: booking music, trivia, bingo, college nights, karaoke, game days, commercial events, etc. Coordinate & execute private events Ensures that guests feel welcomed upon arrival and throughout experience. Quickly responds to guests' feedback and complaints. Oversees the property's environment and maintenance needs through completion. Collaborate with the Marketing team for pub promotions, social media activity, and ownership of Loyalty Programs. Make sure that employees are properly trained so that cleanliness, safety and sanitation standards are consistently achieved. JOB QUALIFICATIONS: High school diploma or equivalent required Bachelor's degree preferred, but not required. At least 2 years' experience in a supervisory/management role directly managing people and at least 4 years' experience of food & beverage, restaurant and/or hospitality. Virginia Driver's License Conducts work in a standing (more than half of one shift; 5-6-hours) and sitting position; job requires frequent standing, walking, bending, stooping and light lifting. Requires frequent operations of a variety of office machines. Requires use of some machinery and company vehicles. SKILLS & ABILITIES: Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems. Strong leadership skills and an ability to take initiative and delegate. Ability to manage people in a high-stress, fast-paced, ever changing working environment. Excellent communication skills, including the ability to deal tactfully with difficult customers and cooperate with other internal departments. Basic to Intermediate level proficiency in office-related software. Strong interpersonal and problem-solving abilities BENEFITS: Competitive salary Flexible paid time off Medical, dental & vision insurance available immediately Employer paid short term disability 401K up to 6% match Generous parental leave options Uniforms & PPE provided, based on position Safety shoes allowance, based on position Learning & development opportunities Employee discounts at restaurant locations Employee discounts on merchandise BEER!
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY: $58,000 - $63,000 per year + quarterly bonus potential LOCATION: Devils Backbone Basecamp Brewpub - Roseland, VA JOB SUMMARY: The Kitchen Manager will be responsible for personnel management, motivation, development and coaching, food safety and customer satisfaction. This position requires the ability to lead a large staff effectively and efficiently in a fast-paced restaurant/pub environment. The Kitchen Manager is the shift supervisor and solves problems that occur during the shift. This is a leadership position that encapsulates the broadness of the kitchen operation while maintaining a sense of order during high-volume operations. JOB RESPONSIBILITIES: Lead and manage all hourly BOH staff in running brewpub kitchen according to specific and strict quality and efficiency standards. Work closely with pubs management team to ensure BOH and FOH operations coordinate seamlessly. Must have basic knowledge of kitchen equipment and read, translate, and execute recipes as well as assist in menu development Ability to perform all line cook and prep cook duties and step to assist during peak times Ensure food and beverage quality by maintaining high levels of cleanliness, organization, storage and sanitation and maintain accurate inventory levels Prepare daily specials for FOH managers and staff and notify when low or sold out. Assumes responsibility for the administrative tasks of running the kitchen (Scheduling, etc.). Assists in training of kitchen staff for growth and development. In the absence of the Executive Chef this position will lead shifts which include daily decision making, staff support, guest interaction, and staff cutting while ensuring standards, product quality and cleanliness. Implements proper quality control procedures guaranteeing standards. Assist in ensuring safe working and guest environment to reduce risk and injury. Report any incidents to the Executive Chef and HR immediately. Assist in making sure all staff is following company stated policies from the handbook including, but not limited to, cleanliness and hygiene, dress code and professional behavior. SKILLS AND ABILITIES: Excellent leadership skills with the proven track record to lead and empower team members. Must be proficient in all kitchen positions in the restaurant (line cook, prep cook, etc.). Ability to handle personal responsibilities in a high-stress, fast-paced work environment. Ability to follow oral and written instructions. Expert-level knowledge of food and beverage industry including BOH operations. Excellent organizational and interpersonal skills with an ability to work in a team environment. Active problem solver and completing tasks while maintaining standards. Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb. The ability and aptitude to work with and troubleshoot equipment. Ability to lift and/or move up to 60lbs. Ability to stand for 8+ hours per shift EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or equivalent required Associates degree or higher preferred Significant Restaurant Kitchen experience - 3-5 years minimum, depending on quality of experience. BENEFITS: Competitive salary Flexible paid time off Medical, dental & vision insurance available immediately Employer paid short term disability 401K up to 6% match Generous parental leave options Uniforms & PPE provided, based on position Safety shoes allowance, based on position Learning & development opportunities Employee discounts at restaurant locations Employee discounts on merchandise Relocation assistance available BEER!
May 21, 2024
Full time
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do? SALARY: $58,000 - $63,000 per year + quarterly bonus potential LOCATION: Devils Backbone Basecamp Brewpub - Roseland, VA JOB SUMMARY: The Kitchen Manager will be responsible for personnel management, motivation, development and coaching, food safety and customer satisfaction. This position requires the ability to lead a large staff effectively and efficiently in a fast-paced restaurant/pub environment. The Kitchen Manager is the shift supervisor and solves problems that occur during the shift. This is a leadership position that encapsulates the broadness of the kitchen operation while maintaining a sense of order during high-volume operations. JOB RESPONSIBILITIES: Lead and manage all hourly BOH staff in running brewpub kitchen according to specific and strict quality and efficiency standards. Work closely with pubs management team to ensure BOH and FOH operations coordinate seamlessly. Must have basic knowledge of kitchen equipment and read, translate, and execute recipes as well as assist in menu development Ability to perform all line cook and prep cook duties and step to assist during peak times Ensure food and beverage quality by maintaining high levels of cleanliness, organization, storage and sanitation and maintain accurate inventory levels Prepare daily specials for FOH managers and staff and notify when low or sold out. Assumes responsibility for the administrative tasks of running the kitchen (Scheduling, etc.). Assists in training of kitchen staff for growth and development. In the absence of the Executive Chef this position will lead shifts which include daily decision making, staff support, guest interaction, and staff cutting while ensuring standards, product quality and cleanliness. Implements proper quality control procedures guaranteeing standards. Assist in ensuring safe working and guest environment to reduce risk and injury. Report any incidents to the Executive Chef and HR immediately. Assist in making sure all staff is following company stated policies from the handbook including, but not limited to, cleanliness and hygiene, dress code and professional behavior. SKILLS AND ABILITIES: Excellent leadership skills with the proven track record to lead and empower team members. Must be proficient in all kitchen positions in the restaurant (line cook, prep cook, etc.). Ability to handle personal responsibilities in a high-stress, fast-paced work environment. Ability to follow oral and written instructions. Expert-level knowledge of food and beverage industry including BOH operations. Excellent organizational and interpersonal skills with an ability to work in a team environment. Active problem solver and completing tasks while maintaining standards. Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb. The ability and aptitude to work with and troubleshoot equipment. Ability to lift and/or move up to 60lbs. Ability to stand for 8+ hours per shift EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or equivalent required Associates degree or higher preferred Significant Restaurant Kitchen experience - 3-5 years minimum, depending on quality of experience. BENEFITS: Competitive salary Flexible paid time off Medical, dental & vision insurance available immediately Employer paid short term disability 401K up to 6% match Generous parental leave options Uniforms & PPE provided, based on position Safety shoes allowance, based on position Learning & development opportunities Employee discounts at restaurant locations Employee discounts on merchandise Relocation assistance available BEER!
Description: Qualifications Minimum 3 years high volume, full-service restaurant experience Results driven Self-motivated Able to motivate and inspire others Excellent communication skills and team building capability Strong organizational skills and attention to detail Creative problem-solving ability Restaurant management: 1 year (Required) Requirements: Responsibilities Driving sales and guest satisfaction The FOH-SEM assists the General Manager in coordinating day-to-day business operations and sales functions of the restaurant This position is responsible for thorough planning, delegation, coordination of staffing, organization, decision making, and executing plans to achieve desirable sales and profit results Creating a fun and safe work environment Works as directed by the General manager, in conjunction with the management team to: Support and maintain their team through coaching and mentoring for staff growth and development across all positions Maintain high standards and organized and effective systems for interviewing, staffing, hiring and training Hold staff accountable for performance and productivity while maintaining a positive and pleasant work environment Lead by example in all aspects of service and hospitality both on the floor and behind closed doors Maintain high production, productivity, quality and service standards Organize and supervise successful shifts ensuring proper staffing and execution Deliver superior food and beverage service for maximum guest satisfaction Uphold existing policies, and high standards, working to make adjustments when and where needed; offer suggestions for improvement Order supplies with fiscal responsibility in mind; maintain costs as specified in the budget Execute responsible cash handling policies and procedures, holding staff accountable for the same Implement and follow all pertinent legal and regulatory requirements as they pertain to the health and safety of our staff and guests PI8b6abc6-
May 21, 2024
Full time
Description: Qualifications Minimum 3 years high volume, full-service restaurant experience Results driven Self-motivated Able to motivate and inspire others Excellent communication skills and team building capability Strong organizational skills and attention to detail Creative problem-solving ability Restaurant management: 1 year (Required) Requirements: Responsibilities Driving sales and guest satisfaction The FOH-SEM assists the General Manager in coordinating day-to-day business operations and sales functions of the restaurant This position is responsible for thorough planning, delegation, coordination of staffing, organization, decision making, and executing plans to achieve desirable sales and profit results Creating a fun and safe work environment Works as directed by the General manager, in conjunction with the management team to: Support and maintain their team through coaching and mentoring for staff growth and development across all positions Maintain high standards and organized and effective systems for interviewing, staffing, hiring and training Hold staff accountable for performance and productivity while maintaining a positive and pleasant work environment Lead by example in all aspects of service and hospitality both on the floor and behind closed doors Maintain high production, productivity, quality and service standards Organize and supervise successful shifts ensuring proper staffing and execution Deliver superior food and beverage service for maximum guest satisfaction Uphold existing policies, and high standards, working to make adjustments when and where needed; offer suggestions for improvement Order supplies with fiscal responsibility in mind; maintain costs as specified in the budget Execute responsible cash handling policies and procedures, holding staff accountable for the same Implement and follow all pertinent legal and regulatory requirements as they pertain to the health and safety of our staff and guests PI8b6abc6-
The Aviary is seeking a PM Bar Manager to supervise all bar areas and all bar staff and ensure consistent execution of beverage for service. The ideal candidate is responsible for continuing education, developing staff, organization of stations, and leadership through example. This is a full time position. Candidates must be willing to work 50hr+. The Aviary reinvents the cocktail lounge, crafting modernist cocktails that are visually striking, flavorfully complex, and ready to be paired with a delicious pre-fixe or a-la-carte dining experience by The Alinea Group. Venture beneath The Aviary and you will find yourself in The Office, a vintage-inspired speakeasy that holds a rare collection of spirits to be enjoyed in your favorite cocktail or on the rocks. The Aviary was named Outstanding Bar Program in the U.S. by the James Beard Foundation in 2013. It won the coveted Spirited Award for the World's Best Cocktail Menu in 2014 and has three times been featured on Drinks International's The World's 50 Best Bar list. Responsibilities: Plans, organizes, schedules, reviews and evaluates the work of assigned staff. Assists with training and continuing education of staff as directed by Bar Chef de Cuisine and Bar Executive Chef. Meets with FOH, Kitchen, and Bar team to ensure smooth running of all bar activities, goals, and operations. Ensures that each beverage leaving the bar is checked for quality, quantity, presentation and correct temperature. Actively participates in the positive relationship between FOH and BOH teams by maintaining steady stream of communication with entire leadership team and staff. Ensures that staff is trained in all aspects of bar operations, equipment utilization, safety procedures, portion control and correct builds and presentations. Assists in development and creation of menus to continuously improve The Aviary's offerings. Assists with the establishment and maintenance of working budget and adherence to beverage cost goals set by Bar Executive Chef. Participate in management meeting with FOH leaders to discuss service goals, People of Note (PON), menu changes, and unusual guest requests or dietary restrictions. Audits bar space for compliance of health department requirements of food and beverage safety and staff hygiene. Inspects line stations, facilities, ingredients, and all drink components for quality assurance before and during service to ensure a successful execution of the menu. Ensures adherence to safety and emergency procedures to protect staff, guests, and property. Strictly adheres to alcohol serving regulations. Reports any maintenance deficiencies in a quick and timely way. Resolves guest complaints/queries satisfactorily. Maintains thorough understanding of industry and stays abreast of industry trends. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Receives and accounts for goods coming into the bar. Maintains positive relationships with vendors. Leads bar staff in inventory, ordering, and stocking of necessary ingredients. Leads regular deep cleaning and maintenance of bar area and equipment. Steps in for Bar Chef de Cuisine and Bar Executive Chef as necessary. Requirements Must be authorized to legally work in the US Must exhibit high level of alcohol and spirit knowledge, wine knowledge, beer knowledge, and bartending techniques. Must ensure sanitation standards are achieved. ServSafe or equivalent recognized regional certification. Basset certification. Historical experience of three (3) years or more in bars or restaurants, (1) one year of which having been in a supervisory role. Associate's Degree, Culinary Certificate, or equivalent professional experience. Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point. Multitasking effectively and prioritizing to optimize staff performance, ingredient utilization, and guest experience of The Aviary beverage offerings. Expert level knowledge of common dietary restrictions and the ingredients effected. Dealing successfully with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds. Pursuing goals set by management team. Demonstrating courteous and cooperative behavior when interacting with public and staff. Physical Requirements Must be able to work on your feet for at least 8 hours Must be able to move, pull or lift at least 35 pounds Must be able to climb stairs multiple times per shift Benefits Exempt Salaried position, starting at $70,000 - $75,000/year Medical, vision, dental and life benefits available on the 1st of the month following full-time employment paid by the company 100%. Paid time off 401(K) with a company match up to 4% of deferred earnings. CTA/Ventra discount available after 1 month of full-time employment. Employee Dining Discount, 20% to any Alinea Group restaurant. Referral Bonus Program Available. The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. We use E-Verify.
May 20, 2024
Full time
The Aviary is seeking a PM Bar Manager to supervise all bar areas and all bar staff and ensure consistent execution of beverage for service. The ideal candidate is responsible for continuing education, developing staff, organization of stations, and leadership through example. This is a full time position. Candidates must be willing to work 50hr+. The Aviary reinvents the cocktail lounge, crafting modernist cocktails that are visually striking, flavorfully complex, and ready to be paired with a delicious pre-fixe or a-la-carte dining experience by The Alinea Group. Venture beneath The Aviary and you will find yourself in The Office, a vintage-inspired speakeasy that holds a rare collection of spirits to be enjoyed in your favorite cocktail or on the rocks. The Aviary was named Outstanding Bar Program in the U.S. by the James Beard Foundation in 2013. It won the coveted Spirited Award for the World's Best Cocktail Menu in 2014 and has three times been featured on Drinks International's The World's 50 Best Bar list. Responsibilities: Plans, organizes, schedules, reviews and evaluates the work of assigned staff. Assists with training and continuing education of staff as directed by Bar Chef de Cuisine and Bar Executive Chef. Meets with FOH, Kitchen, and Bar team to ensure smooth running of all bar activities, goals, and operations. Ensures that each beverage leaving the bar is checked for quality, quantity, presentation and correct temperature. Actively participates in the positive relationship between FOH and BOH teams by maintaining steady stream of communication with entire leadership team and staff. Ensures that staff is trained in all aspects of bar operations, equipment utilization, safety procedures, portion control and correct builds and presentations. Assists in development and creation of menus to continuously improve The Aviary's offerings. Assists with the establishment and maintenance of working budget and adherence to beverage cost goals set by Bar Executive Chef. Participate in management meeting with FOH leaders to discuss service goals, People of Note (PON), menu changes, and unusual guest requests or dietary restrictions. Audits bar space for compliance of health department requirements of food and beverage safety and staff hygiene. Inspects line stations, facilities, ingredients, and all drink components for quality assurance before and during service to ensure a successful execution of the menu. Ensures adherence to safety and emergency procedures to protect staff, guests, and property. Strictly adheres to alcohol serving regulations. Reports any maintenance deficiencies in a quick and timely way. Resolves guest complaints/queries satisfactorily. Maintains thorough understanding of industry and stays abreast of industry trends. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Receives and accounts for goods coming into the bar. Maintains positive relationships with vendors. Leads bar staff in inventory, ordering, and stocking of necessary ingredients. Leads regular deep cleaning and maintenance of bar area and equipment. Steps in for Bar Chef de Cuisine and Bar Executive Chef as necessary. Requirements Must be authorized to legally work in the US Must exhibit high level of alcohol and spirit knowledge, wine knowledge, beer knowledge, and bartending techniques. Must ensure sanitation standards are achieved. ServSafe or equivalent recognized regional certification. Basset certification. Historical experience of three (3) years or more in bars or restaurants, (1) one year of which having been in a supervisory role. Associate's Degree, Culinary Certificate, or equivalent professional experience. Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point. Multitasking effectively and prioritizing to optimize staff performance, ingredient utilization, and guest experience of The Aviary beverage offerings. Expert level knowledge of common dietary restrictions and the ingredients effected. Dealing successfully with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds. Pursuing goals set by management team. Demonstrating courteous and cooperative behavior when interacting with public and staff. Physical Requirements Must be able to work on your feet for at least 8 hours Must be able to move, pull or lift at least 35 pounds Must be able to climb stairs multiple times per shift Benefits Exempt Salaried position, starting at $70,000 - $75,000/year Medical, vision, dental and life benefits available on the 1st of the month following full-time employment paid by the company 100%. Paid time off 401(K) with a company match up to 4% of deferred earnings. CTA/Ventra discount available after 1 month of full-time employment. Employee Dining Discount, 20% to any Alinea Group restaurant. Referral Bonus Program Available. The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. We use E-Verify.
Job Description Our Snooze story At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you re feeling at the moment, we re always looking to turn your experience upside down and on its side. With every meal we serve, we re dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region. Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics! Taking on the role of Regional Manager of Operations isn t just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze s highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks, duties, and responsibilities as assigned to meet Snooze s business and operational needs The Bennie-fits This role comes with some sweet perks! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off-days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let s talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let s get physical! (additional requirements) Must have the stamina to work 45-55 hours per week . click apply for full job details
May 20, 2024
Full time
Job Description Our Snooze story At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you re feeling at the moment, we re always looking to turn your experience upside down and on its side. With every meal we serve, we re dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region. Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner. This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics! Taking on the role of Regional Manager of Operations isn t just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze s highest recipe and presentation standards for food and beverage (i.e. purchasing, receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks, duties, and responsibilities as assigned to meet Snooze s business and operational needs The Bennie-fits This role comes with some sweet perks! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off-days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let s talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let s get physical! (additional requirements) Must have the stamina to work 45-55 hours per week . click apply for full job details
Job Description Job Description Description: Qualifications Minimum 3 years high volume, full-service restaurant experience Results driven Self-motivated Able to motivate and inspire others Excellent communication skills and team building capability Strong organizational skills and attention to detail Creative problem-solving ability Restaurant management: 1 year (Required) Requirements: Responsibilities Driving sales and guest satisfaction The FOH-SEM assists the General Manager in coordinating day-to-day business operations and sales functions of the restaurant This position is responsible for thorough planning, delegation, coordination of staffing, organization, decision making, and executing plans to achieve desirable sales and profit results Creating a fun and safe work environment Works as directed by the General manager, in conjunction with the management team to: Support and maintain their team through coaching and mentoring for staff growth and development across all positions Maintain high standards and organized and effective systems for interviewing, staffing, hiring and training Hold staff accountable for performance and productivity while maintaining a positive and pleasant work environment Lead by example in all aspects of service and hospitality both on the floor and behind closed doors Maintain high production, productivity, quality and service standards Organize and supervise successful shifts ensuring proper staffing and execution Deliver superior food and beverage service for maximum guest satisfaction Uphold existing policies, and high standards, working to make adjustments when and where needed; offer suggestions for improvement Order supplies with fiscal responsibility in mind; maintain costs as specified in the budget Execute responsible cash handling policies and procedures, holding staff accountable for the same Implement and follow all pertinent legal and regulatory requirements as they pertain to the health and safety of our staff and guests PI06b6b004fac1-4782
May 20, 2024
Full time
Job Description Job Description Description: Qualifications Minimum 3 years high volume, full-service restaurant experience Results driven Self-motivated Able to motivate and inspire others Excellent communication skills and team building capability Strong organizational skills and attention to detail Creative problem-solving ability Restaurant management: 1 year (Required) Requirements: Responsibilities Driving sales and guest satisfaction The FOH-SEM assists the General Manager in coordinating day-to-day business operations and sales functions of the restaurant This position is responsible for thorough planning, delegation, coordination of staffing, organization, decision making, and executing plans to achieve desirable sales and profit results Creating a fun and safe work environment Works as directed by the General manager, in conjunction with the management team to: Support and maintain their team through coaching and mentoring for staff growth and development across all positions Maintain high standards and organized and effective systems for interviewing, staffing, hiring and training Hold staff accountable for performance and productivity while maintaining a positive and pleasant work environment Lead by example in all aspects of service and hospitality both on the floor and behind closed doors Maintain high production, productivity, quality and service standards Organize and supervise successful shifts ensuring proper staffing and execution Deliver superior food and beverage service for maximum guest satisfaction Uphold existing policies, and high standards, working to make adjustments when and where needed; offer suggestions for improvement Order supplies with fiscal responsibility in mind; maintain costs as specified in the budget Execute responsible cash handling policies and procedures, holding staff accountable for the same Implement and follow all pertinent legal and regulatory requirements as they pertain to the health and safety of our staff and guests PI06b6b004fac1-4782
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
May 20, 2024
Full time
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
May 20, 2024
Full time
About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals. Essential Functions Customer Service: Fosters and promotes a strong work culture and upholds both Bloomingdale's and Colada Shop brand service standards. Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally. Continuously supports the team to provide exceptional customer experience. Operations: Opens or closes storefront; Completes opening or closing checklist, as applicable. Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers. Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs. Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues. Attends FOH meetings periodically with Store Manager. Ensures storefront, FOH and BOH are clean and appealing to guests. Assists with staff communication. Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management. Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures. Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory. Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management. Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations. Assists with team onboarding and ongoing training. Is an expert in all FOH and BOH stations and monitor standards are kept. Supports BOH as needed to provide excellent service to guests. Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. Qualifications and Competencies High School Diploma or equivalent required 1-2 years direct experience Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Essential Physical Requirements Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at
Are you passionate about food, hospitality, and creating memorable dining experiences? We would love to review your application and resume and would love to have you on board. Whether you're a seasoned food runner, a culinary enthusiast, or looking to get into the hospitality industry, we encourage you to submit your information here if you didn't see what you were looking for. Front of House (FoH) positions: Host/Cashier: Be the friendly face that greets our guests and manages the flow of traffic Expo/Food Runner: Ensure seamless communication between the kitchen, staff, and guests Busser: Keep our dining areas clean and organized for a pleasant guest experience Server: Interested in being a server? Please speak with our Management team directly Back of House (BoH) positions: Dishwasher: Maintain cleanliness and efficiency, controlling necessary Prep Cook: Assist in food preparation, ensuring the quality of our product Line Cook: Create quality dishes in a consistent, timely manner Requirements Requirements Weekend and holiday availability Experience in a full service, dine in restaurant is preferred Experience in the same or similar position is preferred Authorized to work in the US Why Join US? Competitive Pay Career Advancement Opportunities Supportive team environment Flexible Scheduling Meal discounts and other perks If you desire a solid career opportunity with a stable, growth oriented company, please complete the application or speak with our Management team to learn about current or upcoming opportunities.
May 19, 2024
Full time
Are you passionate about food, hospitality, and creating memorable dining experiences? We would love to review your application and resume and would love to have you on board. Whether you're a seasoned food runner, a culinary enthusiast, or looking to get into the hospitality industry, we encourage you to submit your information here if you didn't see what you were looking for. Front of House (FoH) positions: Host/Cashier: Be the friendly face that greets our guests and manages the flow of traffic Expo/Food Runner: Ensure seamless communication between the kitchen, staff, and guests Busser: Keep our dining areas clean and organized for a pleasant guest experience Server: Interested in being a server? Please speak with our Management team directly Back of House (BoH) positions: Dishwasher: Maintain cleanliness and efficiency, controlling necessary Prep Cook: Assist in food preparation, ensuring the quality of our product Line Cook: Create quality dishes in a consistent, timely manner Requirements Requirements Weekend and holiday availability Experience in a full service, dine in restaurant is preferred Experience in the same or similar position is preferred Authorized to work in the US Why Join US? Competitive Pay Career Advancement Opportunities Supportive team environment Flexible Scheduling Meal discounts and other perks If you desire a solid career opportunity with a stable, growth oriented company, please complete the application or speak with our Management team to learn about current or upcoming opportunities.
This hands-on, energetic individual will assist the Director of Outlets in providing leadership and direction by overseeing, developing and directing managers and associates in our food & beverage outlets. Will interact/coordinate with all divisions of the resort and will recommend best practices and solutions to ensure effectiveness and consistency in guest service and quality. This leadership position is responsible for the smooth functioning of service for our outlets in an upscale resort setting. Oversees a team of skilled servers and bartenders, leading associates in providing the highest standards of service to our guests. Encourages staff growth and development. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Competent communicator who resources other hotel managers to ascertain guests needs based on the general resort business which may change on a daily basis. Possesses a distinctive creative ability to ensure competitive positioning in the marketplace. Upholds financial obligations of the department. Professional presentation skills to represent and to promote food and beverage program quality to our guests. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others, and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience and future growth and development of the resort. Ideal candidates will have prior management experience of at least 3-5 years; exceptional organization, service skills, financial acumen, proven leadership traits and a desire to be part of a quality driven team. Experience in a luxury resort is preferred. Essential: A minimum of two years of F&B management experience, preferably in fine dining with a five diamond resort property. Proven supervisory skills and the ability to provide leadership Flexibility, team camaraderie and proven ability to productively interface with internal operating departments and hotel staff Thorough knowledge of food and beverage point of sales systems Experience in effective resolution of difficult guest situations Problem-solving skills to professionally address both internal and external issues and to appropriately interact with co-workers and supervisors Excellent communication skills, both verbal and written, to successfully interact with hotel guests and staff. Strong attention to detail. Computer literacy, including Word and Excel. Solid analytical skills that demonstrate knowledge and understanding of financial responsibilities. Administration skills to include: Organized implementation of business Associate interviewing/hiring Department orientation Training, coaching, and counseling staff for maximum productivity and development • Regulating schedules, directing work, and conducting performance evaluations Desirable: Knowledge of liquor laws and regulations, health department regulations, and TIPS certification. Introductory Level from The Court of Master Sommeliers College degree, preferable in hotel and restaurant management Skils: Excellent interpersonal skills Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Excellent verbal and writing skills. Knowledge of restaurant point-of-sale systems. Ability to work productively with other resort departments. Ability to work without constant, direct supervision. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work evenings, weekends and holidays. Fulfill the responsibilities of the restaurant MOD duties, when necessary Ability to motivate staff and maintain a cohesive team. JOB FUNCTIONS : Provide direction, support and communication to outlet managers and associates as needed to ensure complete guest satisfaction and attention to detail. Delegate responsibilities to FOH associates and track their progress. Establish service standards and ensure compliance in outlets through walk-through observations. Will observe daily conditions of all physical facilities and equipment in the outlets; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Meet with outlet managers to ensure compliance to service standards, policies and procedures. Handle human resources concerns including coaching, counseling, and disciplining associates Handle guest concerns and recognize and address potentially intoxicated, disruptive, or undesirable guests. Assist in creating schedules to ensure proper coverage for hotel occupancy levels Financial management - review daily revenue and labor reports to stay within budgeted and forecasted goals Handle special projects as assigned. Participate in promotional events and keep current on trends in the food and beverage industry. Ensure that all POS systems, inventory systems, wine lists and any other information pertinent to the selling of beverage remain accurate and up to date and are understood & adhered to by the team Be an active part of daily pre-shift meetings to keep staff abreast of anticipated business levels, new policies and procedures, ongoing training items, menu descriptions, and to foster a positive work environment. Actively participate in the cycle of service in order to promote, educate and sell to guests. Organize and complete (when needed) the administrative flow of beverage throughout the restaurant (including but not limited to: updating menu and line up notes, creation of floor plans, employee check in, employee check outs, beverage stocking and other side work) Maintain positive working relationship with kitchen leaders and line staff throughout service periods Ensure excellent service & hospitality is provided for all guests, community, vendors and investors Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Perform other tasks or projects as assigned by the Director of Outlets The salary range for this position is $78,000 to $80,000. This is the pay range for this position that the employer reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type and of size of prior property experience, location, and education. Other details Pay Type Salary Min Hiring Rate $78,000.00 Max Hiring Rate $80,000.00 Apply Now
May 16, 2024
Full time
This hands-on, energetic individual will assist the Director of Outlets in providing leadership and direction by overseeing, developing and directing managers and associates in our food & beverage outlets. Will interact/coordinate with all divisions of the resort and will recommend best practices and solutions to ensure effectiveness and consistency in guest service and quality. This leadership position is responsible for the smooth functioning of service for our outlets in an upscale resort setting. Oversees a team of skilled servers and bartenders, leading associates in providing the highest standards of service to our guests. Encourages staff growth and development. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Competent communicator who resources other hotel managers to ascertain guests needs based on the general resort business which may change on a daily basis. Possesses a distinctive creative ability to ensure competitive positioning in the marketplace. Upholds financial obligations of the department. Professional presentation skills to represent and to promote food and beverage program quality to our guests. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others, and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience and future growth and development of the resort. Ideal candidates will have prior management experience of at least 3-5 years; exceptional organization, service skills, financial acumen, proven leadership traits and a desire to be part of a quality driven team. Experience in a luxury resort is preferred. Essential: A minimum of two years of F&B management experience, preferably in fine dining with a five diamond resort property. Proven supervisory skills and the ability to provide leadership Flexibility, team camaraderie and proven ability to productively interface with internal operating departments and hotel staff Thorough knowledge of food and beverage point of sales systems Experience in effective resolution of difficult guest situations Problem-solving skills to professionally address both internal and external issues and to appropriately interact with co-workers and supervisors Excellent communication skills, both verbal and written, to successfully interact with hotel guests and staff. Strong attention to detail. Computer literacy, including Word and Excel. Solid analytical skills that demonstrate knowledge and understanding of financial responsibilities. Administration skills to include: Organized implementation of business Associate interviewing/hiring Department orientation Training, coaching, and counseling staff for maximum productivity and development • Regulating schedules, directing work, and conducting performance evaluations Desirable: Knowledge of liquor laws and regulations, health department regulations, and TIPS certification. Introductory Level from The Court of Master Sommeliers College degree, preferable in hotel and restaurant management Skils: Excellent interpersonal skills Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Excellent verbal and writing skills. Knowledge of restaurant point-of-sale systems. Ability to work productively with other resort departments. Ability to work without constant, direct supervision. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work evenings, weekends and holidays. Fulfill the responsibilities of the restaurant MOD duties, when necessary Ability to motivate staff and maintain a cohesive team. JOB FUNCTIONS : Provide direction, support and communication to outlet managers and associates as needed to ensure complete guest satisfaction and attention to detail. Delegate responsibilities to FOH associates and track their progress. Establish service standards and ensure compliance in outlets through walk-through observations. Will observe daily conditions of all physical facilities and equipment in the outlets; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Meet with outlet managers to ensure compliance to service standards, policies and procedures. Handle human resources concerns including coaching, counseling, and disciplining associates Handle guest concerns and recognize and address potentially intoxicated, disruptive, or undesirable guests. Assist in creating schedules to ensure proper coverage for hotel occupancy levels Financial management - review daily revenue and labor reports to stay within budgeted and forecasted goals Handle special projects as assigned. Participate in promotional events and keep current on trends in the food and beverage industry. Ensure that all POS systems, inventory systems, wine lists and any other information pertinent to the selling of beverage remain accurate and up to date and are understood & adhered to by the team Be an active part of daily pre-shift meetings to keep staff abreast of anticipated business levels, new policies and procedures, ongoing training items, menu descriptions, and to foster a positive work environment. Actively participate in the cycle of service in order to promote, educate and sell to guests. Organize and complete (when needed) the administrative flow of beverage throughout the restaurant (including but not limited to: updating menu and line up notes, creation of floor plans, employee check in, employee check outs, beverage stocking and other side work) Maintain positive working relationship with kitchen leaders and line staff throughout service periods Ensure excellent service & hospitality is provided for all guests, community, vendors and investors Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Perform other tasks or projects as assigned by the Director of Outlets The salary range for this position is $78,000 to $80,000. This is the pay range for this position that the employer reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type and of size of prior property experience, location, and education. Other details Pay Type Salary Min Hiring Rate $78,000.00 Max Hiring Rate $80,000.00 Apply Now