Spa Custodial Cast Members play an important role our home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests experience. The Housekeeping Custodial role is responsible for cleaning and maintaining all Spa, Salon, Fitness property. Custodial Cast Members are responsible for cleaning on stage and backstage locations including all interior and exterior public areas. Our Spa Custodial Cast also support operation including washing small laundry and dishware items, folding towels, robes, assisting practitioners with treatment room cleaning and disinfecting, responding immediately to guest needs. Responsibilities : Maintain cleanliness of all Front of House Guest areas. Responsibilities include but are not limited to: Lobbies - Clean carpets, stairs ways and maintain floor surfaces, walls, doors and windows(vacuuming, sweeping, mopping, buffing, polishing, shampooing) Restroom Locations (Guest and Cast) -Completely clean, dry and disinfect all restroom fixtures and hard surfaces, including floors and fixtures Back of House Locations - Clean and maintain off-stage support areas (offices, break rooms, restrooms, locker rooms) Area Wash down and Cleaning- Rinse/wash down all exterior Resort common walkways/hardscape areas and dry all exterior walkways and hardscape areas Carpet Care - clean carpets using heavy duty cleaning equipment (shampooers, extractors) Spa/Salon and Fitness Lobby/Treatment Rooms/Locker Rooms/Relaxation Lounges - Clean and maintain floor surfaces (vacuuming, sweeping, mopping, buffing, polishing, shampooing) Clean walls, doors, windows and ceilings in all areas Requires working with other departments to complete activities in a safe manner Restock all supplies as needed Includes the use of specialized floor cleaning Outdoor Hydrotherapy Area - Clean and maintain pool deck and furniture Clean walls, doors, windows and ceilings in all areas Sweep and hose pool deck Restock all supplies as needed Includes the use of specialized floor cleaning Basic Qualifications : Must use Personal Protective Equipment (boots, gloves, goggles), hand tools (mops, brooms), power equipment/tools Will be working outdoors for extended periods of time Work with approved chemicals and cleaning supplies Positive (able to remain positive regardless of current task) Proactive (immediately communicates concerns and reacts to situations) Understands importance of Safety in all aspects of work performance and personal accountability for safe behaviors Receptive to special requests Good verbal and written communication skills Enthusiastic about interacting and helping Guests and Cast Preferred Qualifications: Previous experience in a hotel housekeeping environment Previous experience cleaning- office buildings, hospitals, restaurants, etc. 3rd Shift, or Graveyard experience Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Out Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: AULANICASTING, Aulani Casting The pay rate for this role in Hawaii is $27.28 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Apr 26, 2024
Full time
Spa Custodial Cast Members play an important role our home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests experience. The Housekeeping Custodial role is responsible for cleaning and maintaining all Spa, Salon, Fitness property. Custodial Cast Members are responsible for cleaning on stage and backstage locations including all interior and exterior public areas. Our Spa Custodial Cast also support operation including washing small laundry and dishware items, folding towels, robes, assisting practitioners with treatment room cleaning and disinfecting, responding immediately to guest needs. Responsibilities : Maintain cleanliness of all Front of House Guest areas. Responsibilities include but are not limited to: Lobbies - Clean carpets, stairs ways and maintain floor surfaces, walls, doors and windows(vacuuming, sweeping, mopping, buffing, polishing, shampooing) Restroom Locations (Guest and Cast) -Completely clean, dry and disinfect all restroom fixtures and hard surfaces, including floors and fixtures Back of House Locations - Clean and maintain off-stage support areas (offices, break rooms, restrooms, locker rooms) Area Wash down and Cleaning- Rinse/wash down all exterior Resort common walkways/hardscape areas and dry all exterior walkways and hardscape areas Carpet Care - clean carpets using heavy duty cleaning equipment (shampooers, extractors) Spa/Salon and Fitness Lobby/Treatment Rooms/Locker Rooms/Relaxation Lounges - Clean and maintain floor surfaces (vacuuming, sweeping, mopping, buffing, polishing, shampooing) Clean walls, doors, windows and ceilings in all areas Requires working with other departments to complete activities in a safe manner Restock all supplies as needed Includes the use of specialized floor cleaning Outdoor Hydrotherapy Area - Clean and maintain pool deck and furniture Clean walls, doors, windows and ceilings in all areas Sweep and hose pool deck Restock all supplies as needed Includes the use of specialized floor cleaning Basic Qualifications : Must use Personal Protective Equipment (boots, gloves, goggles), hand tools (mops, brooms), power equipment/tools Will be working outdoors for extended periods of time Work with approved chemicals and cleaning supplies Positive (able to remain positive regardless of current task) Proactive (immediately communicates concerns and reacts to situations) Understands importance of Safety in all aspects of work performance and personal accountability for safe behaviors Receptive to special requests Good verbal and written communication skills Enthusiastic about interacting and helping Guests and Cast Preferred Qualifications: Previous experience in a hotel housekeeping environment Previous experience cleaning- office buildings, hospitals, restaurants, etc. 3rd Shift, or Graveyard experience Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Out Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: AULANICASTING, Aulani Casting The pay rate for this role in Hawaii is $27.28 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Spa Custodial Cast Members play an important role our home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests experience. The Housekeeping Custodial role is responsible for cleaning and maintaining all Spa, Salon, Fitness property. Custodial Cast Members are responsible for cleaning on stage and backstage locations including all interior and exterior public areas. Our Spa Custodial Cast also support operation including washing small laundry and dishware items, folding towels, robes, assisting practitioners with treatment room cleaning and disinfecting, responding immediately to guest needs. Responsibilities : Maintain cleanliness of all Front of House Guest areas. Responsibilities include but are not limited to: Lobbies - Clean carpets, stairs ways and maintain floor surfaces, walls, doors and windows(vacuuming, sweeping, mopping, buffing, polishing, shampooing) Restroom Locations (Guest and Cast) -Completely clean, dry and disinfect all restroom fixtures and hard surfaces, including floors and fixtures Back of House Locations - Clean and maintain off-stage support areas (offices, break rooms, restrooms, locker rooms) Area Wash down and Cleaning- Rinse/wash down all exterior Resort common walkways/hardscape areas and dry all exterior walkways and hardscape areas Carpet Care - clean carpets using heavy duty cleaning equipment (shampooers, extractors) Spa/Salon and Fitness Lobby/Treatment Rooms/Locker Rooms/Relaxation Lounges - Clean and maintain floor surfaces (vacuuming, sweeping, mopping, buffing, polishing, shampooing) Clean walls, doors, windows and ceilings in all areas Requires working with other departments to complete activities in a safe manner Restock all supplies as needed Includes the use of specialized floor cleaning Outdoor Hydrotherapy Area - Clean and maintain pool deck and furniture Clean walls, doors, windows and ceilings in all areas Sweep and hose pool deck Restock all supplies as needed Includes the use of specialized floor cleaning Basic Qualifications : Must use Personal Protective Equipment (boots, gloves, goggles), hand tools (mops, brooms), power equipment/tools Will be working outdoors for extended periods of time Work with approved chemicals and cleaning supplies Positive (able to remain positive regardless of current task) Proactive (immediately communicates concerns and reacts to situations) Understands importance of Safety in all aspects of work performance and personal accountability for safe behaviors Receptive to special requests Good verbal and written communication skills Enthusiastic about interacting and helping Guests and Cast Preferred Qualifications: Previous experience in a hotel housekeeping environment Previous experience cleaning- office buildings, hospitals, restaurants, etc. 3rd Shift, or Graveyard experience Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Out Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: AULANICASTING, Aulani Casting The pay rate for this role in Hawaii is $27.28 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Apr 20, 2024
Full time
Spa Custodial Cast Members play an important role our home-away-from-home experience for each of our Guests every day. Their work can make all the difference for our Guests experience. The Housekeeping Custodial role is responsible for cleaning and maintaining all Spa, Salon, Fitness property. Custodial Cast Members are responsible for cleaning on stage and backstage locations including all interior and exterior public areas. Our Spa Custodial Cast also support operation including washing small laundry and dishware items, folding towels, robes, assisting practitioners with treatment room cleaning and disinfecting, responding immediately to guest needs. Responsibilities : Maintain cleanliness of all Front of House Guest areas. Responsibilities include but are not limited to: Lobbies - Clean carpets, stairs ways and maintain floor surfaces, walls, doors and windows(vacuuming, sweeping, mopping, buffing, polishing, shampooing) Restroom Locations (Guest and Cast) -Completely clean, dry and disinfect all restroom fixtures and hard surfaces, including floors and fixtures Back of House Locations - Clean and maintain off-stage support areas (offices, break rooms, restrooms, locker rooms) Area Wash down and Cleaning- Rinse/wash down all exterior Resort common walkways/hardscape areas and dry all exterior walkways and hardscape areas Carpet Care - clean carpets using heavy duty cleaning equipment (shampooers, extractors) Spa/Salon and Fitness Lobby/Treatment Rooms/Locker Rooms/Relaxation Lounges - Clean and maintain floor surfaces (vacuuming, sweeping, mopping, buffing, polishing, shampooing) Clean walls, doors, windows and ceilings in all areas Requires working with other departments to complete activities in a safe manner Restock all supplies as needed Includes the use of specialized floor cleaning Outdoor Hydrotherapy Area - Clean and maintain pool deck and furniture Clean walls, doors, windows and ceilings in all areas Sweep and hose pool deck Restock all supplies as needed Includes the use of specialized floor cleaning Basic Qualifications : Must use Personal Protective Equipment (boots, gloves, goggles), hand tools (mops, brooms), power equipment/tools Will be working outdoors for extended periods of time Work with approved chemicals and cleaning supplies Positive (able to remain positive regardless of current task) Proactive (immediately communicates concerns and reacts to situations) Understands importance of Safety in all aspects of work performance and personal accountability for safe behaviors Receptive to special requests Good verbal and written communication skills Enthusiastic about interacting and helping Guests and Cast Preferred Qualifications: Previous experience in a hotel housekeeping environment Previous experience cleaning- office buildings, hospitals, restaurants, etc. 3rd Shift, or Graveyard experience Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY Out Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: AULANICASTING, Aulani Casting The pay rate for this role in Hawaii is $27.28 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: