Signature Flight Support Corporation
Manhattan, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Wilsall, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Ringling, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Belgrade, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Three Forks, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Manhattan, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Wilsall, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Ringling, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Belgrade, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Signature Flight Support Corporation
Three Forks, Montana
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
May 27, 2024
Full time
Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members. Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures. Marshal incoming and departing general aviation aircraft in accordance with Company standards. Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures. Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper. Resolve customer requests, questions and concerns regarding the Company's services or products. Transport customers by vehicle to and from airport terminal and local hotels as needed. Escort crew and passengers to and from aircraft. Assist customers with loading and unloading baggage as needed. Assist with taking fuel orders, catering and ground transportation as needed. Assist crew or passengers with directions or recommendations for food, lodging, etc. Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets. Perform Signature Gold Cap Service if requested by customer. Contact customers by verbal or written communications thanking them for using Signature Flight Support. Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris. Assist Line Service Technicians and Customer Service Representatives as needed. Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert). Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Occasionally lift and/or move up to 40 pounds. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Communicate clearly with peers, internal and external customers. Read and interpret documents such as safety rules and procedure manuals. Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume. Write routine reports and correspondence. Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Handle and prioritize multiple projects concurrently. Wear uniform and insignia as prescribed by the Company. Report to work in a regular and timely basis. Job Qualifications To qualify for this position, applicants and those in the roles must have: High school diploma or general education degree (GED). Minimum of 18 years of age Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies. Must be legally authorized to work in the country of employment. Must possess strong interpersonal, oral and written communication skills. Must possess a valid state driver's license. Previous customer service experience preferred. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. About Us From your health to your financial wellness, there
Description Position at mello Home Services Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Description Position at mello Home Services Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
May 25, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot. Four Seasons Hotels & Resorts Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Four Seasons Atlanta Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. The Opportunity: Four Seasons Hotel Atlanta is seeking a Concierge to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! Responsibilities Include (but are not limited to): Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves packages, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of vehicles. Manages and provides access to the building(s) and units with all vendor/contractor providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) that have been made Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over Complies with all Four Seasons' guidelines, policies and procedures Is knowledgeable about all Rules & Regulations Assists other team members, including Management, Public Area Assistants and Attendants, with responsibilities and duties in their absence or due to heavy volume periods Works closely with the Hotel to ensure smooth handling of deliveries, reservations and special requests Helps ensure that the Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times Perform other tasks or projects as assigned by the Management team Relieve other roles for meal periods and in case of emergency Preferred Qualifications and Skills: Previous experience preferred especially in a luxury environment Excellent communication skills. Reading, writing, and oral proficiency in the English language; an additional language an asset Good computer skill with an ability to use a variety of software Strong attention to detail and problem-solving skills Knowledge of the local Atlanta area preferred What to Expect Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages Exclusive discount and travel programs with Four Seasons Hotels and Resorts Complementary Uniforms and uniform care Complimentary Employee Meals Comprehensive learning and development programs to help you master your craft. And so much more! Visa Requirements Authorization to work in the United States is required for this role. FOUR SEASONS HOTELS & RESORTS Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recogni ith us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Learn more about what it is like to work at Four Seasons, visit us: zing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
May 25, 2024
Full time
Position Summary: Responsible for serving as the primary point of contact for the mellohome ("mh") network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers. Responsible for monitoring the engagement between all mh parties from the real estate referral process to the final close of escrow, providing feedback as needed, remediating issues and following-up with any outstanding items to help ensure a great consumer experience in shopping for a home. Tracks and notes all communication and interactions with parties. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities: Plays a Relationship Manager role, becoming the primary communication hub between all the mh participants (consumers, in-network estate agents/brokers, loanDepot loan officers). Acts as the initial point of contact for any questions, concerns or to explain the home buying or selling process between the parties. Reminds and enforces in-network SLAs as agreed-upon by real estate agents and brokers. Gathers any additional agent or broker information that may assist in home buying or selling process (via the agent/broker application). Identifies, assesses, and remediates any issues among all parties. Leads are subject to reassignment at a manager's discretion where issues are not remediated. Responsible for "lead nurturing from initial contact to buying/selling through the close of escrow" by receiving qualified purchase and/or selling leads ("consumers") from loanDepot loan officers and/or other mellohome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow. Establishes themselves as the single point of contact throughout the mh experience, with introductions to other associates as needed. Consumers may be reassigned to another Concierge Specialist at a manager's discretion. Identifies the best in-network real estate agents fit for the respective consumer. In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate. Initiates contact with in-network real estate agents to send the consumer leads. Provides the introduction between the consumer and the in-network agent as needed. Communicates with both the consumer and the in-network agent to gauge participation and satisfaction throughout the process. Re-routes consumers to other in-network agents or provides out-of-network agent solutions as necessary Responsible for all transaction milestones by tracking initial handoff from Concierge Support; tracking the updating of home search statuses (still searching, no longer interested, purchase contract accepted, etc.), and working with both the consumer and the in-network agent to drive the buying and/or selling process and facilitate the close of escrow to meet target closing dates. Gauges customer satisfaction via surveys, emails, phone calls throughout the home purchase process and provides feedback to both the in-network agents and the loan officer. Requirements: Experience in the mortgage industry is preferred. Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills. Maintains a high level of focus on minor details when describing mh processes to external partners; ability to document notes in a formalized structure Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, and Outlook. Bachelors Degree preferred, or minimum of one (1)+ years equivalent work experience Why work for : Competitive compensation package based on experience & work history. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer-centric people. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package. The base pay for this role is $17/hr for CA applicants and $14.42 for MI applicants. Additionally, this role works a hybrid schedule. Mon-Thursday is onsite in the office, Friday is work from home. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
May 25, 2024
Full time
Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics. Summary The Care Concierge (CC) role plays a crucial part in achieving Curana Health's mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them. CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication. Job Duties and Expectations Facility Engagement Coordinate and attend facility and Curana Health educational/social events. Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership) Be attentive to the needs of the facility and communicate back to the team. Patient Engagement Coordinate care between (specialists, therapy, home health, and other ancillary services) Assist with front desk duties including appointment management, scheduling, and other related duties. Monthly outreach with residents/family to assess needs and coordinate care consistent with provider's plan of care. Clinic Setup and Design Assist with clinic set up and design within Curana Health specs. Ensure proper collateral and supplies are ordered in a timely manner. Clinical Functions Greet each patient, family member, and staff member with a smile. Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit. Serve as backup to Medical Assistant in Curana Health Clinic. Qualifications High School Diploma or equivalent Experience in the senior living setting strongly preferred Outgoing individual who loves interacting with people Organized and effective communicator Concierge or hospitality experience a plus Experience as a medical assistant, activities coordinator, social worker, or LPN a plus Proficient in Microsoft Office Positive attitude and strong interpersonal skills Passionate about helping others Highly organized Willingness to learn and be a part of something great Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances. The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we do Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do! What we're looking for We are currently looking for a Part-Time Sanitation Tech with a knack for fixing things to help out our guests. The Runner position will assist in the maintenance needs of all Vacasa properties. You will spend your days traveling helping collect trash from properties and conducting basic maintenance in our homes. Coming to the rescue of our guests by diagnosing urgent issues in our homes and helping support the guest operations team. Compensation $16 / hour More benefits and company perks information below What you'll do Expect the unexpected, no day is the same and it will be spent traveling, performing basic maintenance and tasks in our homes. Flexibility and adaptability is a must. Work as part of our operations team to support the day to day, running keys and coming to the rescue of any team member in need! Remove trash from properties Clean BBQ grills and decks Use your basic knowledge of maintenance tasks such as hanging pictures, fixing blinds and changing light-bulbs Bring your skills and interest to learn home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing like fixing a leaky sink Correspond on a regular basis via email and phone with the Local team and Central team. The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. The skills you'll need Communicator: proactively communicate with our guests, owners, housekeeping team, maintenance team and local/central teams via email, phone, and in person. Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities. Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays. Natural born leader: as a Runner, you will need to take charge and rescue the tasks at hand. Your ability to think on your feet, be collective with your thoughts and have a positive way of interacting with others is essential. Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine. Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. At Vacasa we are dedicated to providing the best tools possible to manage the workload, but there is a critical human piece that you will provide. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload. Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve. The ability to lift up to 20 pounds Reasonable comfort level with computers and smart devices Access to the internet and the ability to check your email on a daily basis What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
May 27, 2024
Full time
Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals-so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What we do Jeeves by Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes. The right candidate for this role will have a passion for hospitality, a customer first mentality, and a "can-do" attitude. Jeeves by Vacasa sets the standard for vacation rentals by offering hotel style amenities, 24/7 service, concierge, and personalized experiences. Jeeves guidelines also require most homes to have updated or new interiors, fully equipped kitchens, washer/dryers, private pools, and resort access for the most popular resorts in the Orlando area. At the end of the day, owner and guest experience is what matters and anything we can do to help make it a POSITIVE one is what we do! What we're looking for We are currently looking for a Part-Time Sanitation Tech with a knack for fixing things to help out our guests. The Runner position will assist in the maintenance needs of all Vacasa properties. You will spend your days traveling helping collect trash from properties and conducting basic maintenance in our homes. Coming to the rescue of our guests by diagnosing urgent issues in our homes and helping support the guest operations team. Compensation $16 / hour More benefits and company perks information below What you'll do Expect the unexpected, no day is the same and it will be spent traveling, performing basic maintenance and tasks in our homes. Flexibility and adaptability is a must. Work as part of our operations team to support the day to day, running keys and coming to the rescue of any team member in need! Remove trash from properties Clean BBQ grills and decks Use your basic knowledge of maintenance tasks such as hanging pictures, fixing blinds and changing light-bulbs Bring your skills and interest to learn home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing like fixing a leaky sink Correspond on a regular basis via email and phone with the Local team and Central team. The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. The skills you'll need Communicator: proactively communicate with our guests, owners, housekeeping team, maintenance team and local/central teams via email, phone, and in person. Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities. Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays. Natural born leader: as a Runner, you will need to take charge and rescue the tasks at hand. Your ability to think on your feet, be collective with your thoughts and have a positive way of interacting with others is essential. Computer Savvy: Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.", you'll be just fine. Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. At Vacasa we are dedicated to providing the best tools possible to manage the workload, but there is a critical human piece that you will provide. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload. Change Agent: At Vacasa, we firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve. The ability to lift up to 20 pounds Reasonable comfort level with computers and smart devices Access to the internet and the ability to check your email on a daily basis What you'll get Health/dental/vision insurance-100% coverage option based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid vacation & sick days Employee Assistance Program Career advancement opportunities Employee discounts All the equipment you'll need to be successful Great colleagues and culture Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check.
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
May 26, 2024
Full time
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
May 25, 2024
Full time
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
May 22, 2024
Full time
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Quickly respond to guest requests in a friendly manner. Return lost items with proper documentation to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar position. Previous housekeeping experience is a plus. Passion for customer service and good verbal communication skills, basic writing skills. Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment. Responsibilities : Assist with planning special attention guest's vacation at Aulani, A Disney Resort & Spa Provide personalized and excellent Guest service to guest inquiries and requests Serve as liaison between special attention Guests and other lines of businesses Respond to and assist all Guest inquiries and concerns Maintain business and guest confidentiality Transport VIP Guests Always work in accordance with Disney's Five Keys to provide excellent Disney service Complete other relevant tasks with leadership direction Basic Qualifications : Valid Hawaii State driver's license, and clean driving record for the past six months Must be able to satisfy and obtain airport security clearances for VIP arrivals Strong computer skills a must; ability to learn and work in different computer applications Exhibit strong ability to multi-task and focus in a fast-paced environment Possess exceptional Guest Service skill, including Guest Service Recovery Consistently models the Disney Values, Aulani Values and Disney's Five Keys Comfortable working with high profile Guests and Executive offices Able to make operational decisions off of strong existing knowledge of Front Office operations Must be a critical thinker and problem solver Able to work effectively with minimal supervision Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require Strong verbal and written communication skills Ability to remain professional and helpful when handling complex Guest concerns Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa Must stay calm in highly stressful situations You will need to successfully complete and pass all job-related training after onboarding Preferred Qualifications: College degree or above, major in tourism management or hotel management Previous work experience in a luxury hotel/front Desk environment Previous experience in a high volume, fast paced office type environment Detailed knowledge of Aulani, A Disney Resort and Spa and products Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $32.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
May 20, 2024
Full time
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment. Responsibilities : Assist with planning special attention guest's vacation at Aulani, A Disney Resort & Spa Provide personalized and excellent Guest service to guest inquiries and requests Serve as liaison between special attention Guests and other lines of businesses Respond to and assist all Guest inquiries and concerns Maintain business and guest confidentiality Transport VIP Guests Always work in accordance with Disney's Five Keys to provide excellent Disney service Complete other relevant tasks with leadership direction Basic Qualifications : Valid Hawaii State driver's license, and clean driving record for the past six months Must be able to satisfy and obtain airport security clearances for VIP arrivals Strong computer skills a must; ability to learn and work in different computer applications Exhibit strong ability to multi-task and focus in a fast-paced environment Possess exceptional Guest Service skill, including Guest Service Recovery Consistently models the Disney Values, Aulani Values and Disney's Five Keys Comfortable working with high profile Guests and Executive offices Able to make operational decisions off of strong existing knowledge of Front Office operations Must be a critical thinker and problem solver Able to work effectively with minimal supervision Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require Strong verbal and written communication skills Ability to remain professional and helpful when handling complex Guest concerns Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa Must stay calm in highly stressful situations You will need to successfully complete and pass all job-related training after onboarding Preferred Qualifications: College degree or above, major in tourism management or hotel management Previous work experience in a luxury hotel/front Desk environment Previous experience in a high volume, fast paced office type environment Detailed knowledge of Aulani, A Disney Resort and Spa and products Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $32.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: