Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview The Personal Wellness Coordinator is responsible for creating a welcoming first impression and for providing current information about the wellness offerings, services, and facilities. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for wellness facilities. The Personal Wellness Coordinator will be a point of contact for the guests to assist them in organizing & booking their wellness activities, dining experience, and building their itinerary prior to arriving to the resort. The Personal Wellness Coordinator will be responsible for selling the PWSS coaching sessions membership. Responsibilities Customer Service: Create a welcoming and comfortable environment for clients, ensuring they feel relaxed and cared for throughout their visit. Team Collaboration: Collaborate with other wellness professionals, including massage therapists, yoga instructors, and nutritionists, LMFTs, to create integrated wellness programs for clients. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Amrit Ocean Resort & Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Amrit Ocean Resort & Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications Education & Experience: Prior experience working in a spa or wellness center preferred. Excellent communication and interpersonal skills. Exceptional customer service skills. Ability to work in a team-oriented environment. Strong attention to detail and time management skills. Physical requirements: Flexible and long hours sometimes required. Ability to stand during entire shift. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Apr 11, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Amrit Ocean Resort & Residences The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life. Overview The Personal Wellness Coordinator is responsible for creating a welcoming first impression and for providing current information about the wellness offerings, services, and facilities. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for wellness facilities. The Personal Wellness Coordinator will be a point of contact for the guests to assist them in organizing & booking their wellness activities, dining experience, and building their itinerary prior to arriving to the resort. The Personal Wellness Coordinator will be responsible for selling the PWSS coaching sessions membership. Responsibilities Customer Service: Create a welcoming and comfortable environment for clients, ensuring they feel relaxed and cared for throughout their visit. Team Collaboration: Collaborate with other wellness professionals, including massage therapists, yoga instructors, and nutritionists, LMFTs, to create integrated wellness programs for clients. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Amrit Ocean Resort & Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Amrit Ocean Resort & Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Qualifications Education & Experience: Prior experience working in a spa or wellness center preferred. Excellent communication and interpersonal skills. Exceptional customer service skills. Ability to work in a team-oriented environment. Strong attention to detail and time management skills. Physical requirements: Flexible and long hours sometimes required. Ability to stand during entire shift. Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Helps ensure compliance with and completion of all daily operational procedures by the Sales department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures. Monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable. Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Responsibilities The Catering Event Manager is responsible for all details regarding all conventions in house, while servicing and being available to the clients while on the property. This position requires a high level of positive attitude with a strong belief in service; Responsible for the management of all aspects of the Convention Services department in accordance with hotel standards; Coordinates and details client's functions and maintains budgeted revenues through successful completion of clients functions; Directs, implements and maintains a management philosophy which serves as a guide to Convention Services staff. Qualifications. High school graduate, some college preferred Minimum 1-year prior experience in Sales, Catering or Convention Services. Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding. Ability to speak effectively before groups of customers or employees of organization. Bilingual English / Spanish a plus. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Familiarity with Sales and Marketing tools. Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard equipment. Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
May 02, 2024
Full time
JOB PURPOSE: Responsible for daily operation of the restaurant and patio bar, perimeter locations (Employee Café, Pizza in the Square and Woody's) including guest service, sanitation, food production, cash control, employee relations, liquor control, inventories and ordering, while keeping within the Restaurant budgets pertaining to labor, food cost and operating expenses. Responsible for leading and developing the Front of House and Back of House Supervision to ensure their goals and daily functions are met. KEY DUTIES AND RESPONSIBILITIES: Oversee all operations and make certain that; they are open on time, equipped properly, and that the restaurant is properly staffed to produce a quality product. Develop and encourage high team member morale and communication between team members. Analyze daily reports (POS System) to assure that all goals are being met and no discrepancies exist. Interact with guests and assure that all problems are resolved quickly, log and report necessary complaints to Food and Beverage Manager. Coordinate daily ordering with Unit Leads for each location. Responsible for monthly inventory. Prepare master schedule for all Restaurant team members (Beaver Brother's, Pizza in the Square, Employee Cafe). Coordinate with Scheduling Coordinator on the hiring, orientation, and placement of team members. Ensure adequate staffing levels, Scheduling for all areas is complete, and in accordance with labor laws and budget. Communicate with Scheduling Supervisor to blend Restaurant Team Members onto the Midway for additional hours. Promote a positive work environment. Provide first class guest service to both Guest and Team Members. Monitor food costs and assist in the development of menu items to achieve budgeted goals. Monitor food equipment to ensure proper operation and maintenance. Follow and enforce all Six Flags Darien Lake, state, and federal labor laws and policies and procedures. Maintain sanitation, cleanliness, safety and food standards in compliance with health department, legal and company standards/guidelines, and ensure adherence by all team members. All other duties assigned or necessary to support the park as a whole and the Food and Beverage department. Management reserves the right to add or remove duties when circumstances dictate. Responsible for making sure all team members comply with the company values and are completing our mission. Practice safety methods, and techniques to ensure work areas are safe. Eliminate unsafe physical conditions, equipment, and machine hazards, and other risks in human and operational performance which may cause injury to persons, damage to property, or cause other losses. Ensure that any team member that is injured reports the injury to First Aid immediately. QUALIFICATIONS AND REQUIREMENTS: Minimum age is 18 Supervisory experience in a Full Service Restaurant/banquet/mass feeding settings Must be able to work holidays and weekends High school diploma or equivalent is required Valid NYS motor vehicle operator's license Ability to work in a fast paced environment and maintain a positive attitude Team player Organized and detail oriented Good communication skills, both written and oral Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision Food Safety course is a plus Alcohol serving awareness course is a plus OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and/stand/or walk for long periods of time throughout the day Must be able to work outdoors in the park at various times throughout the year Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech Requires occasional kneeling and bending Requires occasional walking, reaching above shoulder, pushing and pulling Requires occasional lifts and carries up to 60 pounds Requires occasional carries up to 100 pounds with the assistance of a two wheel hand cart EQUAL OPPORTUNITY EMPLOYER SIX FLAGS DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
May 02, 2024
Full time
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
University of California System
La Jolla, California
Payroll Title: ADMIN OFCR 2 CX Department: HOUSING/DINING/HOSPITALITY Hiring Pay Scale $30.45 - $38.61/Hour Worksite: Campus Appointment Type: Career Appointment Percent: 100% Union: CX Contract Total Openings: 1 Work Schedule: Days, 8 hrs/day, See additional comments Personnel & Onboarding Specialist Filing Deadline: Sun 4/28/2024 Apply Now UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. This is a UC San Diego Internal Recruitment open to UC San Diego Career Employees Only UCSD Layoff from Career Appointment: Apply by 04/23/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 04/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. Hybrid work schedule: Monday - Friday 7am - 3:30pm or 8am - 4:30pm subject to change due to operational need. 2 days onsite and 3 days remote. DEPARTMENT OVERVIEW UC San Diego Housing, Dining and Hospitality provides housing and dining services for approximately 19,000 undergraduate and graduate students and their families in more than 400 buildings, covering nearly 10 million square feet. Consisting of eight divisions, HDH has more than 1,000 career employees, 1,200 to 1,300 student employees, and an annual operating budget greater than $250 million. HDH is a self-supporting department that operates without any federal, state or campus funding. The department receives nearly 90% of its funding from housing and dining services. It also secures revenue from conference and catering services. The goal is to break even. HDH is in the midst of implementing an aggressive building plan that will added 10,000 new beds in the next 10 years and will almost double our square footage by 2032. Housing, Dining and Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As Housing, Dining and Hospitality we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego's Office for Equity, Diversity, and Inclusion strategic goals, Housing, Dining and Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division. POSITION DESCRIPTION Under the direction of the HRIS Manager, independently coordinate the onboarding process to ensure the seamless integration of new hires into HDH. Lead and manage the complex workflow associated with onboarding, overseeing operational aspects from entry into the HRIS system to I-9 compliance. Collaborate with stakeholders to ensure timely completion of required steps and adherence to applicable policies, laws and regulations. Additionally, assist with coordinating student job postings by working closely with managers to gather necessary information and ensure postings meet compliance standards. Provide guidance and training to HDH Personnel & Timekeeping Coordinators and student employees on onboarding procedures, personnel actions, and general timekeeping. Assist with submission and approval of HRIS system entries and transactions. Delegate tasks as necessary and follow up to ensure accurate execution. Continuously review and refine processes, seeking opportunities to streamline workflows and enhance efficiency. Collaborate closely with other areas of HDH HR as well as department and campus partners to maintain smooth workflow of business operations. Exercise leadership related to personnel actions and onboarding matters as well as delegation of tasks related to special projects. Apply professional concepts to address ongoing administrative and operational issues, resolving problems of moderate scope. Conduct research and analysis for special projects, processes, budgets, and procedures. This includes setting priorities, providing work direction, and handling several tasks at once while maintaining professionalism and strict confidentiality standards. Will use a variety of computer applications to include, but not limited to, UCPath, Handshake, I-9 Tracker, Kuali, HRSD, Microsoft Suite (Word, Access, Excel, Outlook, PowerPoint, and Publisher), UKG, Ecotime, and SharePoint. QUALIFICATIONS Knowledge of personnel and payroll procedures. Experience in payroll and timekeeping process. Experience establishing, organizing and maintaining organized filing systems for payroll reports, personnel files, correspondence and other related management files. Knowledge of common organization-specific computer application program including Microsoft Word, Excel and Outlook. Ability to read and interpret computer manuals. Solid organizational skills and ability to multi-task with demanding timeframes. Proven organization skills including skills to set priorities and organize assignments and workload to meet established deadlines. Demonstrated ability to work efficiently in a busy, customer service oriented office with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Strong communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Skill to communicate information clearly and effectively in person and on the phone with a variety of people including staff and students. Ability to use discretion and maintain confidentiality. Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility to work diplomatically and effectively with a diverse public clientele. Proven ability to work independently and make independent judgments with a minimum of instruction and supervision. Ability to use sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Demonstrated ability to independently understand, analyze, and interpret written material. SPECIAL CONDITIONS Job offer is contingent upon satisfactory clearance based on Background Check results. Occasional overtime may be required to meet deadlines. If driving a university vehicle, must have current CA Driver license, maintain good driving record and participate in the DMV pull program. CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. Pay Transparency Act Annual Full Pay Range: $63,580 - $98,282 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $30.45 - $47.07 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Apply Now If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: For the University of California's Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Apr 26, 2024
Full time
Payroll Title: ADMIN OFCR 2 CX Department: HOUSING/DINING/HOSPITALITY Hiring Pay Scale $30.45 - $38.61/Hour Worksite: Campus Appointment Type: Career Appointment Percent: 100% Union: CX Contract Total Openings: 1 Work Schedule: Days, 8 hrs/day, See additional comments Personnel & Onboarding Specialist Filing Deadline: Sun 4/28/2024 Apply Now UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. This is a UC San Diego Internal Recruitment open to UC San Diego Career Employees Only UCSD Layoff from Career Appointment: Apply by 04/23/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 04/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance. Hybrid work schedule: Monday - Friday 7am - 3:30pm or 8am - 4:30pm subject to change due to operational need. 2 days onsite and 3 days remote. DEPARTMENT OVERVIEW UC San Diego Housing, Dining and Hospitality provides housing and dining services for approximately 19,000 undergraduate and graduate students and their families in more than 400 buildings, covering nearly 10 million square feet. Consisting of eight divisions, HDH has more than 1,000 career employees, 1,200 to 1,300 student employees, and an annual operating budget greater than $250 million. HDH is a self-supporting department that operates without any federal, state or campus funding. The department receives nearly 90% of its funding from housing and dining services. It also secures revenue from conference and catering services. The goal is to break even. HDH is in the midst of implementing an aggressive building plan that will added 10,000 new beds in the next 10 years and will almost double our square footage by 2032. Housing, Dining and Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As Housing, Dining and Hospitality we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego's Office for Equity, Diversity, and Inclusion strategic goals, Housing, Dining and Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division. POSITION DESCRIPTION Under the direction of the HRIS Manager, independently coordinate the onboarding process to ensure the seamless integration of new hires into HDH. Lead and manage the complex workflow associated with onboarding, overseeing operational aspects from entry into the HRIS system to I-9 compliance. Collaborate with stakeholders to ensure timely completion of required steps and adherence to applicable policies, laws and regulations. Additionally, assist with coordinating student job postings by working closely with managers to gather necessary information and ensure postings meet compliance standards. Provide guidance and training to HDH Personnel & Timekeeping Coordinators and student employees on onboarding procedures, personnel actions, and general timekeeping. Assist with submission and approval of HRIS system entries and transactions. Delegate tasks as necessary and follow up to ensure accurate execution. Continuously review and refine processes, seeking opportunities to streamline workflows and enhance efficiency. Collaborate closely with other areas of HDH HR as well as department and campus partners to maintain smooth workflow of business operations. Exercise leadership related to personnel actions and onboarding matters as well as delegation of tasks related to special projects. Apply professional concepts to address ongoing administrative and operational issues, resolving problems of moderate scope. Conduct research and analysis for special projects, processes, budgets, and procedures. This includes setting priorities, providing work direction, and handling several tasks at once while maintaining professionalism and strict confidentiality standards. Will use a variety of computer applications to include, but not limited to, UCPath, Handshake, I-9 Tracker, Kuali, HRSD, Microsoft Suite (Word, Access, Excel, Outlook, PowerPoint, and Publisher), UKG, Ecotime, and SharePoint. QUALIFICATIONS Knowledge of personnel and payroll procedures. Experience in payroll and timekeeping process. Experience establishing, organizing and maintaining organized filing systems for payroll reports, personnel files, correspondence and other related management files. Knowledge of common organization-specific computer application program including Microsoft Word, Excel and Outlook. Ability to read and interpret computer manuals. Solid organizational skills and ability to multi-task with demanding timeframes. Proven organization skills including skills to set priorities and organize assignments and workload to meet established deadlines. Demonstrated ability to work efficiently in a busy, customer service oriented office with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Strong communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Skill to communicate information clearly and effectively in person and on the phone with a variety of people including staff and students. Ability to use discretion and maintain confidentiality. Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility to work diplomatically and effectively with a diverse public clientele. Proven ability to work independently and make independent judgments with a minimum of instruction and supervision. Ability to use sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Demonstrated ability to independently understand, analyze, and interpret written material. SPECIAL CONDITIONS Job offer is contingent upon satisfactory clearance based on Background Check results. Occasional overtime may be required to meet deadlines. If driving a university vehicle, must have current CA Driver license, maintain good driving record and participate in the DMV pull program. CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. Pay Transparency Act Annual Full Pay Range: $63,580 - $98,282 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $30.45 - $47.07 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Apply Now If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: For the University of California's Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.