Job Description Job Description With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PIdd080ff5efe2-9067
May 10, 2024
Full time
Job Description Job Description With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PIdd080ff5efe2-9067
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI4dc7d50cb1-
May 09, 2024
Full time
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI4dc7d50cb1-
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PIe5c67845c0c3-9064
May 09, 2024
Full time
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PIe5c67845c0c3-9064
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI296a233bba30-9066
May 09, 2024
Full time
With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI296a233bba30-9066
Job Description Job Description With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI74cfd6b6d6ec-9064
May 05, 2024
Full time
Job Description Job Description With a rich 130-year history, Doppelmayr is the leading manufacturer of Ropeway Transportation systems (ski lifts) across the globe. Doppelmayr products are known for top safety and quality, with innovative new designs and technology to keep up with the changing world. We continue to set standards in ropeway mobility both in summer and winter tourism areas as well as in urban passenger transport and material handling. The Sales Manager will play a pivotal role in driving sales growth by leveraging technical expertise to serve our existing ski industry client base in the Midwest and Eastern USA and to grow our market share in these regions. The ideal candidate will possess a unique blend of technical knowledge, sales acumen, and leadership skills to effectively communicate the value proposition of our products/services to prospective clients. Reporting to the Director of Sales, the Sales Manager will be responsible for the following: Customer Engagement and Support: Serve as a trusted advisor to clients, offering technical insights and solutions to address their specific needs and challenges. Ensure prompt and effective resolution of technical inquiries, issues, and escalations, collaborating with internal teams as needed. Conduct regular customer visits, presentations, and follow-ups to maintain strong relationships and drive customer satisfaction. Sales Strategy and Execution: Collaborate with the sales and engineering teams to develop strategic sales plans and initiatives to achieve revenue targets. Identify and pursue new business opportunities. Lead sales presentations, demonstrations, and technical discussions with clients to showcase the benefits and capabilities of our products and solutions. Build and maintain strong relationships with key decision-makers, influencers, and stakeholders. Team Leadership and Development: Provide leadership, guidance, and support to the technical teams throughout the execution of our projects. Foster a collaborative and high-performance culture within the sales team, encouraging knowledge sharing and continuous improvement. Lead by example through proactive engagement in sales activities and achievement of personal and team targets. Technical Expertise: Develop a deep understanding of our products/services, including their technical specifications, features, and applications. Stay updated on industry trends, technological advancements, and competitive landscape to effectively position our offerings in the market. Provide technical guidance and support to our prospective clients throughout the sales cycle. Qualifications: Bachelor's degree in a relevant technical field (e.g., Engineering, Computer Science) or business is preferred; advanced degree or MBA is a plus. Ski industry experience is required; established network of ski resort contacts is a strong plus. Proven track record of success in technical sales or a related field, with at least five years of experience. Strong technical aptitude and understanding of complex technical concepts. Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences. Demonstrated leadership abilities with experience executing challenging technical projects. Strategic thinker with a results-oriented mindset and a passion for driving business growth. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Willingness to travel frequently to customer sites, industry events, internal meetings. Doppelmayr USA, Inc. offers a competitive benefit package, including Medical, Dental and Vision Insurance, 401(k) and Health Savings Accounts with company matching contributions, Life, Accident and Long Term Disability Insurance. Paid Holidays, Paid Time off, Paid Parental Leave and a Personal ExpertVoice account are also provided to those who qualify. Compensation details: 00 Yearly Salary PI74cfd6b6d6ec-9064
HRI Hospitality
104 Market St, Shreveport, LA, USA
JOB DESCRIPTION
Job Title : Guest Service Manager
Department: Front Office
Supervision Exercised: Front Office Department
Supervision Received: General Manager
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations and times.
All hotel and departmental policies and procedures.
Complete bi-weekly payroll.
Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow-up items.
Access all functions of the computer system according to established procedures and standards.
Answer department telephone within three rings, using the correct greeting and telephone etiquette .
Check the Front Desk and storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage, and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with Accounting. Track actual numbers against budget.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that could compromise the department's standards and delegate these tasks.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel including Front Desk staff, PBX Staff, and Reservations Staff.
Monitor the check‑in/check‑out process, ensuring agreement with hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check‑outs are processed through the system correctly in accordance with hotel check‑out standards.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Contact newly registered guests ten minutes after check‑in to establish guest satisfaction ; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages and Overages
Late charges
Petty cash and paid outs
Adjustments
Posting charges
Making change for guests
Cashing personal or travelers' checks
Payment methods or processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Assist staff with expediting problem payments.
Anticipate sold‑out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with the Executive Housekeeper to maximize labor costs, deep cleaning, and maintenance of rooms.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Ensure that all V.I.P.'s are pre‑registered according to standards.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Print credit check reports and review the status of each account. Follow up on accounts beyond approved credit limits.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Print and review masters for departed groups; check the accuracy and distribute to Accounting.
Review flag reports and follow up accordingly.
Coordinate delivery time of amenities with room service, ensuring timely delivery .
Monitor V.I.P. arrivals; greet and escort them to their room.
Review requests for late check‑outs and approve them according to occupancy. Communicate such to Housekeeping.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and the estimated date for return to room inventory.
Print report on discrepant rooms, research discrepancies, and enter current status accordingly.
Complete bucket check nightly according to departmental procedures.
Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by beeper promptly.
Prepare and submit daily/weekly payroll records.
Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in the department logbook.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years experience as a Front Office Supervisor, preferably a four star hotel
Must be able to satisfactorily communicate in English with guests, management and co‑workers
Must be able to provide legible communication
Ability to enforce hotel's standards, policies and procedures with Front Desk staff.
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention on details
Ability to suggestively sell available rooms
Ability to input and access information into system
Ability to remain calm and courteous when consulting with demanding, difficult guests and/or situations
Ability to perform job functions to standards under pressure of multiple arrivals and departures
Ability to ensure security and confidentiality of guest and hotel information
Must be able to accurately compute mathematical calculations
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel/company officials.
May 10, 2024
Full time
JOB DESCRIPTION
Job Title : Guest Service Manager
Department: Front Office
Supervision Exercised: Front Office Department
Supervision Received: General Manager
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations and times.
All hotel and departmental policies and procedures.
Complete bi-weekly payroll.
Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow-up items.
Access all functions of the computer system according to established procedures and standards.
Answer department telephone within three rings, using the correct greeting and telephone etiquette .
Check the Front Desk and storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Review the previous day's occupancy and room revenues. Monitor revenues derived from telephone, garage, and sundries. Monitor expenses (telephone, cost of sales, supplies, commissions, and labor). Resolve discrepancies with Accounting. Track actual numbers against budget.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that could compromise the department's standards and delegate these tasks.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel including Front Desk staff, PBX Staff, and Reservations Staff.
Monitor the check‑in/check‑out process, ensuring agreement with hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for repetitive problems and follow through on any unresolved requests.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. Handle guest reports on theft from safe deposit boxes according to hotel procedures.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check‑outs are processed through the system correctly in accordance with hotel check‑out standards.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all times.
Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction.
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Contact newly registered guests ten minutes after check‑in to establish guest satisfaction ; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages and Overages
Late charges
Petty cash and paid outs
Adjustments
Posting charges
Making change for guests
Cashing personal or travelers' checks
Payment methods or processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Assist staff with expediting problem payments.
Anticipate sold‑out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Anticipate low occupancy periods and coordinate blocking of rooms with the Executive Housekeeper to maximize labor costs, deep cleaning, and maintenance of rooms.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Ensure that all V.I.P.'s are pre‑registered according to standards.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Print credit check reports and review the status of each account. Follow up on accounts beyond approved credit limits.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Print and review masters for departed groups; check the accuracy and distribute to Accounting.
Review flag reports and follow up accordingly.
Coordinate delivery time of amenities with room service, ensuring timely delivery .
Monitor V.I.P. arrivals; greet and escort them to their room.
Review requests for late check‑outs and approve them according to occupancy. Communicate such to Housekeeping.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and the estimated date for return to room inventory.
Print report on discrepant rooms, research discrepancies, and enter current status accordingly.
Complete bucket check nightly according to departmental procedures.
Maintain awareness of undesirable persons on hotel premises and escort off property contact Security where necessary.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by beeper promptly.
Prepare and submit daily/weekly payroll records.
Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in the department logbook.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years experience as a Front Office Supervisor, preferably a four star hotel
Must be able to satisfactorily communicate in English with guests, management and co‑workers
Must be able to provide legible communication
Ability to enforce hotel's standards, policies and procedures with Front Desk staff.
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention on details
Ability to suggestively sell available rooms
Ability to input and access information into system
Ability to remain calm and courteous when consulting with demanding, difficult guests and/or situations
Ability to perform job functions to standards under pressure of multiple arrivals and departures
Ability to ensure security and confidentiality of guest and hotel information
Must be able to accurately compute mathematical calculations
Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other hotel/company officials.
HRI Hospitality
334 O'Keefe Ave, New Orleans, LA, USA
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
Apr 30, 2024
Full time
JOB SUMMARY
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
JOB DUTIES
Maintain complete knowledge at all times of:
All hotel features/services, and hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in‑house group activities, locations, and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system according to established procedures and standards.
Review the previous day's occupancy and room revenues.
Monitor revenues derived from telephone, garage, and sundries.
Monitor expenses (telephone, cost of sales, supplies, commissions, and labor).
Resolve discrepancies with the Accounting Department.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Coordinate breaks for staff.
Conduct pre‑shift meetings with staff and review all information pertinent to the day's business.
Monitor the check‑in/check‑out process, ensuring agreement to hotel standards, anticipate critical situations, and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
Always promote positive guest relations.
Monitor and handle guest complaints
Assist guests with reports of lost or stolen articles, following hotel policy.
Adhere to hotel requirements for guest and employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Anticipate sold‑out situations and know how many rooms are overbooked.
Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Audit surrounding area hotels daily for the status of rooms, rates, discount rates, and packages. Maintain a current list of available locations for walk situations.
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
Work closely with Housekeeping management to ensure accurate status of each room, and readiness of rooms for check‑in and to report guest concerns.
Print special requests report and block according to specifications.
Balance room types daily according to departmental procedures.
Review resumes for arriving groups; organize and coordinate master accounts and check‑in/check-out., pre‑registration procedures.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review all out‑of‑order rooms daily with respective departments to determine the most current status and an estimated date for return to room inventory.
Ensure all closing duties for staff are completed before staff signs out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Prepare and submit daily/weekly payroll records.
Complete all paperwork and closing duties in accordance with departmental standards.
Review the status of assignments and any follow‑up action with the on‑coming supervisor.
MINIMUM REQUIREMENTS
High school graduate or equivalent, some college
Previous experience in guest services
Two years’ experience as a Front Office Supervisor
Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
Ability to prioritize and organize work assignments, and delegate work.
Ability to focus attention on details.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.
We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
May 10, 2024
Full time
We are looking for a FLOOR MANAGER to join our FOH team The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for "the biz" Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all Scale Hospitality Group Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
FIGO is currently hiring a SERVICE MANAGER/SOMMELIER to join our FOH team! FIGO offers Italian inspired cuisine in a stylishly elegant setting. The menu features house-made ricotta, wood-fired pizzas, and made-from-scratch pastas. At FIGO, our approach is simple; source the best ingredients possible and prepare them in an uncomplicated and modern way. FIGO is a part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture. The SERVICE MANAGER/SOMMELIER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the SERVICE MANAGER/SOMMELIER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery Sommelier: Create and update the wine list in coordination with the General Manager Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target Train FOH staff on available wines SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for 'the biz' Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all ICONINK Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
May 10, 2024
Full time
FIGO is currently hiring a SERVICE MANAGER/SOMMELIER to join our FOH team! FIGO offers Italian inspired cuisine in a stylishly elegant setting. The menu features house-made ricotta, wood-fired pizzas, and made-from-scratch pastas. At FIGO, our approach is simple; source the best ingredients possible and prepare them in an uncomplicated and modern way. FIGO is a part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture. The SERVICE MANAGER/SOMMELIER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the SERVICE MANAGER/SOMMELIER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant. DUTIES AND RESPONSIBILITIES: Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service Recruit, train, orient Front of House staff; oversee continual training and performance management Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery Sommelier: Create and update the wine list in coordination with the General Manager Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target Train FOH staff on available wines SKILLS AND QUALIFICATIONS: 2 years' experience in the field as a Manager or Supervisor, in a similar environment Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset Sommelier accreditation or wine education is also an asset Strong leadership abilities; a positive outlook; passion for 'the biz' Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail Solid communication skills, verbal, written and presentation Strong work ethic and self-motivated; high degree of integrity Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment WHY WORK FOR US? Competitive Wages Discounts at all ICONINK Restaurants Corporate Goodlife Fitness Rates FUN Team and Culture Medical/Dental Group Health Benefits Training, Development and Education Reimbursement ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Hey Future Moxies General Manager! Ready to infuse your passion for hospitality into an exciting and proven Canadian restaurant company? At Moxies, we put our people first - they're the heart and soul of our business. If you thrive on serving your team and guests with enthusiasm, you're the perfect fit for us! Imagine an incredible menu crafted by our talented Chefs, boasting globally inspired flavors and top-notch ingredients. Our commitment to culinary excellence extends from the food to our teams, creating memorable moments for guests, and ensuring excellence in every detail. As the General Manager, you'll be at the center, fostering a positive culture, developing leaders, and championing hospitality. Dive into the excitement of managing financials, ensuring guest satisfaction is top-notch, and keeping the property impeccable. You'll be a little gritty, fair but firm, and love to engage with our guests and employees, always demonstrating the highest level of care, respect, and integrity. But wait, there's more - we want someone who's not just a manager but a passionate leader! If you're high-energy, positive, and results-oriented, we want you. Your role includes creating initiatives to meet financial targets, achieving business goals, and keeping the team motivated. Requirements? We've got a few - like 2+ years of senior restaurant leadership, a love for developing others, and a keen eye for food and drink trends. Excellent communication skills, a knack for organization, and the ability to be a Brand Ambassador are a must! And the sweet part: the Compensation Package ranges from 80K with potential to over 100K annually! Plus, enjoy perks like international team-building trips, and ongoing personal and team development sessions. Benefits? We've got you covered with Manulife Group Life Insurance, dental care, extended health care, and more. So, if you're ready for a full-time, permanent adventure with Moxies, where bonuses and profit sharing are on the menu, then apply now! Key Responsibilities Working with the General Manager, some of your responsibilities will include: Role modelling hospitality to our guests and team members Communicating and connecting with guests to ensure satisfaction at an exceptional level Implement initiatives to increase sales and increase profit Assist in hiring process, including conducting interviews, onboarding, and training for multiple positions Assist in developing Supervisors Oversee all front-of-house leader areas to ensure success Key Requirements Leadership experience in a full-service restaurant or bar Proven leadership skills: desire to develop and motivate the people around you to always be their best Energetic and positive Strong patience and communication skills Drive for continuous improvement Committed to being inclusive and embracing diversity Experience in leadership development an asset Opportunities With our company, you will have the chance to: Gain valuable leadership skills and experience Grow your career in our rapidly expanding company Cultivate your own development by working with senior leaders Attend leadership development seminars and conferences Learn about opportunities for taking part in new restaurant opens across Canada and the USA
May 10, 2024
Full time
Hey Future Moxies General Manager! Ready to infuse your passion for hospitality into an exciting and proven Canadian restaurant company? At Moxies, we put our people first - they're the heart and soul of our business. If you thrive on serving your team and guests with enthusiasm, you're the perfect fit for us! Imagine an incredible menu crafted by our talented Chefs, boasting globally inspired flavors and top-notch ingredients. Our commitment to culinary excellence extends from the food to our teams, creating memorable moments for guests, and ensuring excellence in every detail. As the General Manager, you'll be at the center, fostering a positive culture, developing leaders, and championing hospitality. Dive into the excitement of managing financials, ensuring guest satisfaction is top-notch, and keeping the property impeccable. You'll be a little gritty, fair but firm, and love to engage with our guests and employees, always demonstrating the highest level of care, respect, and integrity. But wait, there's more - we want someone who's not just a manager but a passionate leader! If you're high-energy, positive, and results-oriented, we want you. Your role includes creating initiatives to meet financial targets, achieving business goals, and keeping the team motivated. Requirements? We've got a few - like 2+ years of senior restaurant leadership, a love for developing others, and a keen eye for food and drink trends. Excellent communication skills, a knack for organization, and the ability to be a Brand Ambassador are a must! And the sweet part: the Compensation Package ranges from 80K with potential to over 100K annually! Plus, enjoy perks like international team-building trips, and ongoing personal and team development sessions. Benefits? We've got you covered with Manulife Group Life Insurance, dental care, extended health care, and more. So, if you're ready for a full-time, permanent adventure with Moxies, where bonuses and profit sharing are on the menu, then apply now! Key Responsibilities Working with the General Manager, some of your responsibilities will include: Role modelling hospitality to our guests and team members Communicating and connecting with guests to ensure satisfaction at an exceptional level Implement initiatives to increase sales and increase profit Assist in hiring process, including conducting interviews, onboarding, and training for multiple positions Assist in developing Supervisors Oversee all front-of-house leader areas to ensure success Key Requirements Leadership experience in a full-service restaurant or bar Proven leadership skills: desire to develop and motivate the people around you to always be their best Energetic and positive Strong patience and communication skills Drive for continuous improvement Committed to being inclusive and embracing diversity Experience in leadership development an asset Opportunities With our company, you will have the chance to: Gain valuable leadership skills and experience Grow your career in our rapidly expanding company Cultivate your own development by working with senior leaders Attend leadership development seminars and conferences Learn about opportunities for taking part in new restaurant opens across Canada and the USA
TPC Toronto at Osprey Valley
Caledon, Ontario (ON)
ASSISTANT FOOD & BEVERAGE MANAGER - CALEDON (ALTON), ON We are currently hiring individuals to join our Food and Beverage team in the position of Assistant Food and Beverage Manager for our 2024 season. The Assistant Food and Beverage Manager supports the Food and Beverage Manager in overseeing the daily operations of the food and beverage department. This role involves managing staff, ensuring high-quality service, and optimizing the overall guest experience. The Assistant Food and Beverage Manager works closely with various departments to maintain standards, implement policies, and achieve financial goals. Responsibilities for this position will include: Ensure exceptional customer service is provided in all food and beverage areas. Respond promptly to guest inquiries, concerns, and feedback. Monitor service quality and implement improvements as needed. Supervise, train, and motivate food and beverage staff. Schedule and manage employee shifts, ensuring adequate coverage. Conduct performance evaluations and provide constructive feedback. Address and resolve employee issues or conflicts. Provide ongoing training to staff on service standards and procedures. Foster a culture of continuous improvement and professional development. Assist in the development and implementation of operational policies and procedures. Monitor and maintain high levels of food and beverage quality and presentation. Collaborate with the kitchen and bar teams to ensure efficient workflow. Oversee inventory management, ordering, and stock control. Coordinate and supervise events, banquets, and special functions. Collaborate with event planners and clients to ensure successful execution. Ensure proper staffing levels for events. Ensure compliance with health and safety regulations and standards. Implement and enforce sanitation and hygiene protocols. Conduct regular inspections to maintain a safe and clean environment. Attend weekly F&B management meetings to discuss upcoming events, sales, successes and struggles in the department. Discuss how to communicate these items with staff Implement incentives to motivate staff to sell certain menu items, features and special events Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Previous experience in a supervisory or managerial role within the food and beverage industry. Strong leadership and communication skills. Knowledge of food safety and hygiene regulations. Ability to work in a fast-paced environment and make sound decisions under pressure. Excellent organizational and problem-solving skills. Proficient in using computerized systems for ordering, inventory, and financial tracking. An ability to understand and use a Point of Sale (POS) system. Strong verbal communication and interpersonal skills, with the ability to interact with guests and all levels of management Proven time management skills with the ability to multi-task and apply critical thinking to assist in Food and Beverage operations. Must be able to lift up to 25 pounds on occasion and work in a fast-paced environment. Smart Serve Certificate required. Ability to work a varied schedule that may include evenings, weekends and holidays. Expected Start Date: April/May 2024 Job Type: Full-time and Part-time positions available Only candidates invited for an interview will be contacted. _TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process. _ Please visit our website or on LinkedIn to learn more about TPC Toronto at Osprey Valley. Job Types: Full-time, Part-time, Permanent, Fixed term contract, Seasonal Pay: $55,000.00-$65,000.00 per year Benefits: Company events Discounted or free food On-site parking Store discount Flexible Language Requirement: French not required Schedule: Evening shift Holidays Morning shift Weekends as needed Supplemental pay types: Tips Ability to commute/relocate: Caledon, ON: reliably commute or plan to relocate before starting work (required) Experience: supervisory: 2 years (required) Licence/Certification: Smart Serve, SIR or equivalent (required) Work Location: In person Expected start date: 2024-05-01
May 10, 2024
Full time
ASSISTANT FOOD & BEVERAGE MANAGER - CALEDON (ALTON), ON We are currently hiring individuals to join our Food and Beverage team in the position of Assistant Food and Beverage Manager for our 2024 season. The Assistant Food and Beverage Manager supports the Food and Beverage Manager in overseeing the daily operations of the food and beverage department. This role involves managing staff, ensuring high-quality service, and optimizing the overall guest experience. The Assistant Food and Beverage Manager works closely with various departments to maintain standards, implement policies, and achieve financial goals. Responsibilities for this position will include: Ensure exceptional customer service is provided in all food and beverage areas. Respond promptly to guest inquiries, concerns, and feedback. Monitor service quality and implement improvements as needed. Supervise, train, and motivate food and beverage staff. Schedule and manage employee shifts, ensuring adequate coverage. Conduct performance evaluations and provide constructive feedback. Address and resolve employee issues or conflicts. Provide ongoing training to staff on service standards and procedures. Foster a culture of continuous improvement and professional development. Assist in the development and implementation of operational policies and procedures. Monitor and maintain high levels of food and beverage quality and presentation. Collaborate with the kitchen and bar teams to ensure efficient workflow. Oversee inventory management, ordering, and stock control. Coordinate and supervise events, banquets, and special functions. Collaborate with event planners and clients to ensure successful execution. Ensure proper staffing levels for events. Ensure compliance with health and safety regulations and standards. Implement and enforce sanitation and hygiene protocols. Conduct regular inspections to maintain a safe and clean environment. Attend weekly F&B management meetings to discuss upcoming events, sales, successes and struggles in the department. Discuss how to communicate these items with staff Implement incentives to motivate staff to sell certain menu items, features and special events Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Previous experience in a supervisory or managerial role within the food and beverage industry. Strong leadership and communication skills. Knowledge of food safety and hygiene regulations. Ability to work in a fast-paced environment and make sound decisions under pressure. Excellent organizational and problem-solving skills. Proficient in using computerized systems for ordering, inventory, and financial tracking. An ability to understand and use a Point of Sale (POS) system. Strong verbal communication and interpersonal skills, with the ability to interact with guests and all levels of management Proven time management skills with the ability to multi-task and apply critical thinking to assist in Food and Beverage operations. Must be able to lift up to 25 pounds on occasion and work in a fast-paced environment. Smart Serve Certificate required. Ability to work a varied schedule that may include evenings, weekends and holidays. Expected Start Date: April/May 2024 Job Type: Full-time and Part-time positions available Only candidates invited for an interview will be contacted. _TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process. _ Please visit our website or on LinkedIn to learn more about TPC Toronto at Osprey Valley. Job Types: Full-time, Part-time, Permanent, Fixed term contract, Seasonal Pay: $55,000.00-$65,000.00 per year Benefits: Company events Discounted or free food On-site parking Store discount Flexible Language Requirement: French not required Schedule: Evening shift Holidays Morning shift Weekends as needed Supplemental pay types: Tips Ability to commute/relocate: Caledon, ON: reliably commute or plan to relocate before starting work (required) Experience: supervisory: 2 years (required) Licence/Certification: Smart Serve, SIR or equivalent (required) Work Location: In person Expected start date: 2024-05-01
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and develop you, while supporting your life goals. Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way. Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail. Key Responsibilities Working with the General Manager, some of your responsibilities will include: • Role modelling hospitality to our guests and team members • Communicating and connecting with guests to ensure satisfaction at an exceptional level • Implement initiatives to increase sales and increase profit • Assist in hiring process, including conducting interviews, onboarding, and training for multiple positions • Assist in developing Supervisors • Oversee all front-of-house leader areas to ensure success Key Requirements • Leadership experience in a full-service restaurant or bar • Proven leadership skills: desire to develop and motivate the people around you to always be their best • Energetic and positive • Strong patience and communication skills • Drive for continuous improvement • Committed to being inclusive and embracing diversity • Experience in leadership development an asset • Must have restaurant Management experience Opportunities With our company, you will have the chance to: • Gain valuable leadership skills and experience • Grow your career in our rapidly expanding company • Cultivate your own development by working with senior leaders • Attend leadership development seminars and conferences • Learn about opportunities for taking part in new restaurant opens across Canada and the USA
May 10, 2024
Full time
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and develop you, while supporting your life goals. Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way. Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail. Key Responsibilities Working with the General Manager, some of your responsibilities will include: • Role modelling hospitality to our guests and team members • Communicating and connecting with guests to ensure satisfaction at an exceptional level • Implement initiatives to increase sales and increase profit • Assist in hiring process, including conducting interviews, onboarding, and training for multiple positions • Assist in developing Supervisors • Oversee all front-of-house leader areas to ensure success Key Requirements • Leadership experience in a full-service restaurant or bar • Proven leadership skills: desire to develop and motivate the people around you to always be their best • Energetic and positive • Strong patience and communication skills • Drive for continuous improvement • Committed to being inclusive and embracing diversity • Experience in leadership development an asset • Must have restaurant Management experience Opportunities With our company, you will have the chance to: • Gain valuable leadership skills and experience • Grow your career in our rapidly expanding company • Cultivate your own development by working with senior leaders • Attend leadership development seminars and conferences • Learn about opportunities for taking part in new restaurant opens across Canada and the USA
Description: The Market Manager is responsible for tracking inventory and acquiring and maintaining wholesale customers which includes customer outreach, order preparation/invoicing, and fulfillment and the ability to establish/change pricing for wholesale commodities. Sourcing and overseeing products in the market. Managing and posting to the Farm's social media accounts. Prepares a variety of customer beverage orders while following food safety rules, keep designated work areas clean and organized, assists in maintaining the cleanliness of the smoothie bar. Stock smoothie bar with supplies as needed as well as the Market products. Follow cash handling and register policies. Make sure guests receive proper change after every transaction. Maintain copies of all receipts to be able to balance register at the end of the shift. Responsible for recruiting and training of new hires in addition to personnel issues. Indian Preference Policy Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates. Equal Opportunity Employer Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors. Requirements: Must be 21 to apply. Bilingual- English and Spanish highly desired. Food Handlers Card required. Previous customer service, food service or barista experience required. Previous customer service or cashier experience required. Previous management experience highly preferred. Experience with marketing and social media management highly desired. PI8ab2-1131
May 09, 2024
Full time
Description: The Market Manager is responsible for tracking inventory and acquiring and maintaining wholesale customers which includes customer outreach, order preparation/invoicing, and fulfillment and the ability to establish/change pricing for wholesale commodities. Sourcing and overseeing products in the market. Managing and posting to the Farm's social media accounts. Prepares a variety of customer beverage orders while following food safety rules, keep designated work areas clean and organized, assists in maintaining the cleanliness of the smoothie bar. Stock smoothie bar with supplies as needed as well as the Market products. Follow cash handling and register policies. Make sure guests receive proper change after every transaction. Maintain copies of all receipts to be able to balance register at the end of the shift. Responsible for recruiting and training of new hires in addition to personnel issues. Indian Preference Policy Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates. Equal Opportunity Employer Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors. Requirements: Must be 21 to apply. Bilingual- English and Spanish highly desired. Food Handlers Card required. Previous customer service, food service or barista experience required. Previous customer service or cashier experience required. Previous management experience highly preferred. Experience with marketing and social media management highly desired. PI8ab2-1131
Title: Meeting & Event Manager Position Purpose: Responsible for the logistical planning and execution of all Customer and Partner Services events, Partnership Education and Network events such as: the Annual Partnership Meeting, the Rose Awards Ceremony, Hometown Tourist Day, Celebrate Services Day, Attendance Builders, and Services sponsored. This position will also plan and execute ancillary events related to the Customer and Partners Services department. Benefits: Visit Detroit offers a selection of benefits designed with your health and financial wellbeing in mind. We review our benefit programs each year to ensure we consider the best combination of benefit coverage, network access and affordability for employees. In addition to health and welfare benefits, we have 11 paid company holidays per year, plus 1 floating holiday and opportunities to earn additional time off by referring new employees. Paid Time Off allotment for new hires (Sick, Personal and Vacation Combined), is 17 days per year. This is prorated based on full months projected to work in the calendar year. We also provide up to 4 percent 401(k) matching contributions after a minimum 6 month waiting period, 100% vesting upon entry. We also pay for parking in a covered parking structure just across the street. Preferred Qualifications: 7+ years of event planning experience. Hospitality industry experience and CMP designation. Minimum Qualifications: Bachelor's degree, preferably in Hospitality, business, or related field or equivalent experience 5 - 7 years of experience in event planning. Experience supervising the work of contracted service firms. Intermediate to advanced skills in computer software. Proficiency in MS Office programs, including Outlook, Excel, PowerPoint, and Canva. Valid, unrestricted Michigan driver's license. Major Job Dimensions: Work with the Vice President, Customer and Partner Service, Partner Services team, and Convention Services Manager to establish and execute all events associated with the C&P department. Determine and establish tactics, communicate to internal and external clients, and recommend the most effective tactics and plans to execute a successful event. Coordinate and evaluate the execution of designated events against stated goals, including establishing themes, managing the registration process, establishing timelines, contracting with vendors, supervising execution, and conducting follow-up with participants to track customer satisfaction and identify improvement areas. Work with clients to plan, organize, and execute promised hosted events in Detroit/Metro-Detroit region. Develop seamless working relationships with the Marketing, Communication, and Sales departments to execute successful events. Negotiate contracts for events with suppliers and vendors. Maintain the budgets/reports for all assigned events with the project owner. Track costs and stay within the established budgets-process payments for events: In collaboration with finance team as needed. Plan pre-event meetings with participating staff to review events, roles, and responsibilities. Plan post-event meetings with participating staff to discuss successes and lessons learned. Conduct site visits to venues for planning purposes Effectively manage the volunteer workforce for events Work with the Marketing Department on design elements, event signage, and other graphics/materials to ensure critical marketing messages are consistent with the Visit Detroit brand. Integrate consistent brand identity messages in all events and programs. Work with event suppliers, as needed, in various markets and interact with clients when confirming travel and accommodation plans. Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders. Additional Responsibilities: Solicit discounts and complimentary resources from partner companies to deliver the best quality events at the lowest possible cost. Suggest themes, copy, and graphic treatments for event marketing materials, including invitations, signs, gifts, etc. Establish positive relationships with partners and other vendors. Knowledge, Skills, Abilities and Other Characteristics Required: Knowledge of function space capabilities, capacities, and set-up procedures. Ability to establish planning and execution timelines, as well as itineraries, within a pre-determined schedule. Ability to develop creative themes and effectively communicate them to others. Ability to speak well before groups and direct group activity. Ability to work independently, as needed. Ability to travel occasionally. Willingness and ability to work early mornings, evenings, weekends and occasionally holidays as required. Ability to perform essential functions that typically involved reading text on a video display monitor and using a keyboard for extended periods. Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language. Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously. Ability to think and manage creatively in a fast-paced work environment. Ability to develop and maintain effective working relationships with supervisors, peers, colleagues, and external stakeholders. Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation. Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools. Working Conditions and Physical Requirements: Office work involves extended periods of sitting or working at a desk and/or utilizing repetitive typing motions on a computer or laptop. Ability to perform extensive standing and/or walking for work-related assignments and events. Occasional travel requirements as related to business needs. Ability to lift push, and or carry up to 40lbs. occasionally The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. PI3aabae5cdd52-7730
May 09, 2024
Full time
Title: Meeting & Event Manager Position Purpose: Responsible for the logistical planning and execution of all Customer and Partner Services events, Partnership Education and Network events such as: the Annual Partnership Meeting, the Rose Awards Ceremony, Hometown Tourist Day, Celebrate Services Day, Attendance Builders, and Services sponsored. This position will also plan and execute ancillary events related to the Customer and Partners Services department. Benefits: Visit Detroit offers a selection of benefits designed with your health and financial wellbeing in mind. We review our benefit programs each year to ensure we consider the best combination of benefit coverage, network access and affordability for employees. In addition to health and welfare benefits, we have 11 paid company holidays per year, plus 1 floating holiday and opportunities to earn additional time off by referring new employees. Paid Time Off allotment for new hires (Sick, Personal and Vacation Combined), is 17 days per year. This is prorated based on full months projected to work in the calendar year. We also provide up to 4 percent 401(k) matching contributions after a minimum 6 month waiting period, 100% vesting upon entry. We also pay for parking in a covered parking structure just across the street. Preferred Qualifications: 7+ years of event planning experience. Hospitality industry experience and CMP designation. Minimum Qualifications: Bachelor's degree, preferably in Hospitality, business, or related field or equivalent experience 5 - 7 years of experience in event planning. Experience supervising the work of contracted service firms. Intermediate to advanced skills in computer software. Proficiency in MS Office programs, including Outlook, Excel, PowerPoint, and Canva. Valid, unrestricted Michigan driver's license. Major Job Dimensions: Work with the Vice President, Customer and Partner Service, Partner Services team, and Convention Services Manager to establish and execute all events associated with the C&P department. Determine and establish tactics, communicate to internal and external clients, and recommend the most effective tactics and plans to execute a successful event. Coordinate and evaluate the execution of designated events against stated goals, including establishing themes, managing the registration process, establishing timelines, contracting with vendors, supervising execution, and conducting follow-up with participants to track customer satisfaction and identify improvement areas. Work with clients to plan, organize, and execute promised hosted events in Detroit/Metro-Detroit region. Develop seamless working relationships with the Marketing, Communication, and Sales departments to execute successful events. Negotiate contracts for events with suppliers and vendors. Maintain the budgets/reports for all assigned events with the project owner. Track costs and stay within the established budgets-process payments for events: In collaboration with finance team as needed. Plan pre-event meetings with participating staff to review events, roles, and responsibilities. Plan post-event meetings with participating staff to discuss successes and lessons learned. Conduct site visits to venues for planning purposes Effectively manage the volunteer workforce for events Work with the Marketing Department on design elements, event signage, and other graphics/materials to ensure critical marketing messages are consistent with the Visit Detroit brand. Integrate consistent brand identity messages in all events and programs. Work with event suppliers, as needed, in various markets and interact with clients when confirming travel and accommodation plans. Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders. Additional Responsibilities: Solicit discounts and complimentary resources from partner companies to deliver the best quality events at the lowest possible cost. Suggest themes, copy, and graphic treatments for event marketing materials, including invitations, signs, gifts, etc. Establish positive relationships with partners and other vendors. Knowledge, Skills, Abilities and Other Characteristics Required: Knowledge of function space capabilities, capacities, and set-up procedures. Ability to establish planning and execution timelines, as well as itineraries, within a pre-determined schedule. Ability to develop creative themes and effectively communicate them to others. Ability to speak well before groups and direct group activity. Ability to work independently, as needed. Ability to travel occasionally. Willingness and ability to work early mornings, evenings, weekends and occasionally holidays as required. Ability to perform essential functions that typically involved reading text on a video display monitor and using a keyboard for extended periods. Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language. Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously. Ability to think and manage creatively in a fast-paced work environment. Ability to develop and maintain effective working relationships with supervisors, peers, colleagues, and external stakeholders. Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation. Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools. Working Conditions and Physical Requirements: Office work involves extended periods of sitting or working at a desk and/or utilizing repetitive typing motions on a computer or laptop. Ability to perform extensive standing and/or walking for work-related assignments and events. Occasional travel requirements as related to business needs. Ability to lift push, and or carry up to 40lbs. occasionally The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. PI3aabae5cdd52-7730
Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 09, 2024
Full time
Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Do you love food? Do you care about the environment? What if I told you that you could have the best of both worlds if you join us at Clover! We want everybody to eat Clover someday. To make this happen we need the best leaders in the industry. We take a one-of-a-kind approach to quick-serve meals. All of our ingredients are sourced from local farms and businesses and are prepared using fine dining techniques into delicious and affordable meals without the help of freezers or microwaves. Our restaurants are run by a General Manager, whose responsibilities include building and empowering a team to make beautiful food and developing meaningful relationships with the customers. As a General Manager, you will work to make your restaurant the center of food in your area. You'll lead a team of up to 15 Clover employees and will share financially in the profitability of the restaurant you are running. We value our General Manager, which is why we encourage idea contributions that will make Clover a better company! DUTIES All General Managers are required to: Work closely with Assistant Managers, Team Leaders and Team Members to provide the best possible service to guests Manage food cost and efficiencies aggressively Actively recruit, orient, train and develop all in store employees Execute all administrative duties specifically cost control for food and labor Manage promotions to help grow store sales and customer base Manage cash Assist in monitoring operations and carrying out corrective actions Understand and follow all company policy and procedures Execute and serve the BEST tasting food Attend General Manager training classes and weekly Manager Meetings Join team in day-to-day restaurant duties The Human Resources department may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use face-to-face interaction as an opportunity to get to know you better. Requirements General Managers must have: 3-5 years experience as a restaurant manager or executive chef Experience managing teams of 20+ ServSafe & Allergen Awareness Certifications Demonstrated ability to motivate and lead others Experience developing strong culinary teams Acute financial management skills A passion for food, a positive attitude and a willingness to work to high standards Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation Don't meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles. Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Benefits Some of the perks of working for Clover! Base pay is $60,000 - $90,000 depending on experience. Base salary and bonus eligibility will go into effect when assigned as a General Manager to your own restaurant. Eligible for quarterly bonus based on sales growth, labor budget, and other key performance indicators $28 per hour during training period Full health, vision and dental benefits available to full-time benefit-eligible staff Eligible to participate in 401k Savings Plan after 1 year Company paid Life & Disability benefits Company paid Blue Bike Program membership Eligible for pre-tax commuter benefit Fitness Pay-Back Program Company paid Weekly CSA Farm Share Program Discount on Clover meals, apparel and shelf-stable groceries sold in our store Free cooking classes Free knife skills 101, 102, 103 classes
May 09, 2024
Full time
Do you love food? Do you care about the environment? What if I told you that you could have the best of both worlds if you join us at Clover! We want everybody to eat Clover someday. To make this happen we need the best leaders in the industry. We take a one-of-a-kind approach to quick-serve meals. All of our ingredients are sourced from local farms and businesses and are prepared using fine dining techniques into delicious and affordable meals without the help of freezers or microwaves. Our restaurants are run by a General Manager, whose responsibilities include building and empowering a team to make beautiful food and developing meaningful relationships with the customers. As a General Manager, you will work to make your restaurant the center of food in your area. You'll lead a team of up to 15 Clover employees and will share financially in the profitability of the restaurant you are running. We value our General Manager, which is why we encourage idea contributions that will make Clover a better company! DUTIES All General Managers are required to: Work closely with Assistant Managers, Team Leaders and Team Members to provide the best possible service to guests Manage food cost and efficiencies aggressively Actively recruit, orient, train and develop all in store employees Execute all administrative duties specifically cost control for food and labor Manage promotions to help grow store sales and customer base Manage cash Assist in monitoring operations and carrying out corrective actions Understand and follow all company policy and procedures Execute and serve the BEST tasting food Attend General Manager training classes and weekly Manager Meetings Join team in day-to-day restaurant duties The Human Resources department may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use face-to-face interaction as an opportunity to get to know you better. Requirements General Managers must have: 3-5 years experience as a restaurant manager or executive chef Experience managing teams of 20+ ServSafe & Allergen Awareness Certifications Demonstrated ability to motivate and lead others Experience developing strong culinary teams Acute financial management skills A passion for food, a positive attitude and a willingness to work to high standards Able to stand for prolonged periods of time, and repeated walking, bending, stretching and occasional lifting (up to 50lbs), with or without reasonable accommodation Don't meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles. Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. Benefits Some of the perks of working for Clover! Base pay is $60,000 - $90,000 depending on experience. Base salary and bonus eligibility will go into effect when assigned as a General Manager to your own restaurant. Eligible for quarterly bonus based on sales growth, labor budget, and other key performance indicators $28 per hour during training period Full health, vision and dental benefits available to full-time benefit-eligible staff Eligible to participate in 401k Savings Plan after 1 year Company paid Life & Disability benefits Company paid Blue Bike Program membership Eligible for pre-tax commuter benefit Fitness Pay-Back Program Company paid Weekly CSA Farm Share Program Discount on Clover meals, apparel and shelf-stable groceries sold in our store Free cooking classes Free knife skills 101, 102, 103 classes
Jefferson City Capitol Plaza
Jefferson City, Missouri
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 08, 2024
Full time
Hotel: Jefferson City Capitol Plaza Food & Beverage Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium's Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School diploma or equivalent Preferred Education: Bachelor's degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Delta Hotels by Marriott Seattle Everett
Everett, Washington
Job Description Delta Hotels by Marriott Seattle Everett 3105 Pine Street Everett, WA 98201 SALES & CATERING DIRECTOR (ON-SITE) The Delta Hotel by Marriott Seattle Everett is seeking an On-Site Sales & Catering Director. Do you love finding and capturing new business? Would you enjoy working on-site in a best-in-class premium Marriott hotel? The Delta Hotel by Marriott Seattle Everett ranks in the top five of the Delta by Marriott brand in guest service, and this gorgeous property has been featured in multiple brand commercials, humbly exhibiting its impressive spaces. At the 232-room Delta Hotel by Marriott Seattle Everett, you will develop relationships and increase sales with local area businesses and will lead a team of two Sales & Events Managers that sell as deployed and detail all groups and events for the property and its 14,000 sq ft of premium event space. In addition, you'll be supported by two above-property sellers who manage globally-priced accounts and target major group business opportunities on behalf of the hotel. If you've worked in a full-service Marriott property in the past, you know that having experience in CI/TY and Opera are a plus! If you haven't, Marriott's digital learning environment will walk you through the systems training you need in the first 6-8 weeks of the job. Leadership skills, organization, relationships, and proactive sales & negotiation acumen are key starting points for success in this role. ABOUT THE POSITION The On-Site Sales & Catering Director leads the property sales team, builds and maintains strong, relevant, relationships with existing and target business, and is responsible for the property sales team's coordination and planning for a successful experience, directly with clients, once booked, and detailing group and event space needs for existing Bookings made by others. This role is responsible for executing sales strategies and tactics to actively and personally solicit and procure new and existing business as deployed. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their roles and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support for our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: Full-time SCHEDULE: Primarily weekdays; occasional travel, evenings, and weekends. RATE OF PAY: $85,000 - $97,750 base salary annually Eligibility for company bonus program BENEFITS AND PERKS: Paid Time Off (PTO) Paycheck Advancement Program Supplemental Insurance Hotel Travel Discounts Employee Assistance Programs For eligible employees: Insurance - Medical, Dental, Vision, Life and AD&D 401(k) Plan with Employer Match Employee Meals Employee Parking The Sales & Catering Director leads and executes property and local sales & catering responsibilities, and builds & maintains strong, relevant, relationships with deployed existing and target accounts on behalf of the hotel. This role is responsible for ensuring client requirements are met. This role regularly sells hotel rooms, meeting rooms and food and beverage through direct client contact. including securing new local accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while ensuring client satisfaction, a positive team environment and positively influencing the reputation Hollander Hospitality and the hotel brand. Relationships Seeks out, develops and nurtures strategic internal and external relationships to increase revenues, service levels, and hotel awareness. Maintains excellent lines of communication with team members and clients to create clear expectations and robust relationships that increase morale, service levels, and trust. Promotes teamwork and quality service through daily communication and coordination with other departments. Oversees on-site sales department staff to attract, retain and motivate employees through hiring, training and developing, empowering, coaching and counseling, conducting performance, resolving problems, providing open communication vehicles, and disciplining and terminating employees as appropriate. Partners with Department Managers and General Manager to ensure proper staffing levels based on guest & attendee volume. Financial Returns & Responsible Business Completes forecasts, plans, and productivity reports for management. Participates in the preparation of the departmental operating budget and financial plans. Monitors budget and upsells products and services while minimizing waste to increase revenue. guest room, function space, food & beverage pricing, and hotel services within approved departmental booking guidelines. Lead Generation Creates and maintains effective property sales programs to support funneling new leads, maximizing current accounts and targeting new accounts with potential. Continuously pursues and regularly re-evaluates prospecting targets for all sellers based on results, the market, and established goals; maintains a strategic ranking of targets by priority and maximizing opportunity and closing potential. Attends appropriate networking events, leveraging participation to maximize lead-generation. Solution Selling Maintains knowledge of market trends and competition to create relevant selling strategies for current conditions. Evaluates and meets client needs, clarifying the decision-making process, and presenting tailored value propositions, maintaining appropriate follow-up. Follows-up on all business opportunities, making initial contact within two business hours. Works with on-site and above-property team members to increase sales. Negotiating Guides the negotiation process, identifying and leveraging optimal solutions in negotiations and implementing creative and effective sales solutions. Creates and provides best practices for sales, convention services, and Food and Beverage departments for meetings. Maintains consistent effectiveness, accuracy and timeliness with information communicated to others, including calculations, estimates, contracts, BEO's, group resumes, and other documents or communication sent to clients, partners and/or team members. Follows established hotel and company-wide policies and methods, including logging details, activities, and sharing information. Support Provides sales, catering, marketing, conference services, administrative support, and operational services as necessary. Directs and personally performs, as necessary, day to-day sales and conference/convention services activities; plans and assigns work and establishes performance and development goals for team members. Provides mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educates and trains team members in compliance with hotel, company, and brand, service behaviors and standards, as well as governmental regulations. Ensures staff has the tools, training and equipment to carry out job duties. Manages and maintains onsite sales and catering processes. Ensures group and event detailing is completed and properly executed. Qualifications: Experience & Education: Minimum of three years' experience conducting sales and negotiations. Experience in local business transient sales, group sales, and catering sales preferred. Driver's License & Insurance: Must have valid state driver's license and vehicle at time of hire. Must maintain vehicle insurance coverage as required by Hollander Hospitality. Knowledge of: Strong business travel and group rooms experience. Effective sales & negotiation acumen. Modern hospitality-sales strategies including conducting sales, evaluating & meeting customer needs, effective site tours, generating leads independently, saturating accounts, intermediaries and brand partners, maximizing systems & resources to drive results, and implementing effective objection handling solutions. Business evaluation techniques including net-profit calculations arithmetic during negotiations. Proficiency in Microsoft Outlook and Word, with basic skills in PowerPoint and Excel. Customer relationship management (CRM) software CI/TY, preferred. Hotel property management system (PMS) software Opera, preferred. Hotel RFP software CVENT, CI/TY, preferred. Skills & Ability to: Work on-site and perform duties from the property. Manage, train, coach, and lead onsite sales team members. Work well with above-property sellers. Solicit, book, and upsell banquet food & beverage. Detail all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure . click apply for full job details
May 08, 2024
Full time
Job Description Delta Hotels by Marriott Seattle Everett 3105 Pine Street Everett, WA 98201 SALES & CATERING DIRECTOR (ON-SITE) The Delta Hotel by Marriott Seattle Everett is seeking an On-Site Sales & Catering Director. Do you love finding and capturing new business? Would you enjoy working on-site in a best-in-class premium Marriott hotel? The Delta Hotel by Marriott Seattle Everett ranks in the top five of the Delta by Marriott brand in guest service, and this gorgeous property has been featured in multiple brand commercials, humbly exhibiting its impressive spaces. At the 232-room Delta Hotel by Marriott Seattle Everett, you will develop relationships and increase sales with local area businesses and will lead a team of two Sales & Events Managers that sell as deployed and detail all groups and events for the property and its 14,000 sq ft of premium event space. In addition, you'll be supported by two above-property sellers who manage globally-priced accounts and target major group business opportunities on behalf of the hotel. If you've worked in a full-service Marriott property in the past, you know that having experience in CI/TY and Opera are a plus! If you haven't, Marriott's digital learning environment will walk you through the systems training you need in the first 6-8 weeks of the job. Leadership skills, organization, relationships, and proactive sales & negotiation acumen are key starting points for success in this role. ABOUT THE POSITION The On-Site Sales & Catering Director leads the property sales team, builds and maintains strong, relevant, relationships with existing and target business, and is responsible for the property sales team's coordination and planning for a successful experience, directly with clients, once booked, and detailing group and event space needs for existing Bookings made by others. This role is responsible for executing sales strategies and tactics to actively and personally solicit and procure new and existing business as deployed. ABOUT US At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their roles and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment, and support for our team members, coupled with their dedication, innovative spirit, and raw talent. STATUS: Full-time SCHEDULE: Primarily weekdays; occasional travel, evenings, and weekends. RATE OF PAY: $85,000 - $97,750 base salary annually Eligibility for company bonus program BENEFITS AND PERKS: Paid Time Off (PTO) Paycheck Advancement Program Supplemental Insurance Hotel Travel Discounts Employee Assistance Programs For eligible employees: Insurance - Medical, Dental, Vision, Life and AD&D 401(k) Plan with Employer Match Employee Meals Employee Parking The Sales & Catering Director leads and executes property and local sales & catering responsibilities, and builds & maintains strong, relevant, relationships with deployed existing and target accounts on behalf of the hotel. This role is responsible for ensuring client requirements are met. This role regularly sells hotel rooms, meeting rooms and food and beverage through direct client contact. including securing new local accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while ensuring client satisfaction, a positive team environment and positively influencing the reputation Hollander Hospitality and the hotel brand. Relationships Seeks out, develops and nurtures strategic internal and external relationships to increase revenues, service levels, and hotel awareness. Maintains excellent lines of communication with team members and clients to create clear expectations and robust relationships that increase morale, service levels, and trust. Promotes teamwork and quality service through daily communication and coordination with other departments. Oversees on-site sales department staff to attract, retain and motivate employees through hiring, training and developing, empowering, coaching and counseling, conducting performance, resolving problems, providing open communication vehicles, and disciplining and terminating employees as appropriate. Partners with Department Managers and General Manager to ensure proper staffing levels based on guest & attendee volume. Financial Returns & Responsible Business Completes forecasts, plans, and productivity reports for management. Participates in the preparation of the departmental operating budget and financial plans. Monitors budget and upsells products and services while minimizing waste to increase revenue. guest room, function space, food & beverage pricing, and hotel services within approved departmental booking guidelines. Lead Generation Creates and maintains effective property sales programs to support funneling new leads, maximizing current accounts and targeting new accounts with potential. Continuously pursues and regularly re-evaluates prospecting targets for all sellers based on results, the market, and established goals; maintains a strategic ranking of targets by priority and maximizing opportunity and closing potential. Attends appropriate networking events, leveraging participation to maximize lead-generation. Solution Selling Maintains knowledge of market trends and competition to create relevant selling strategies for current conditions. Evaluates and meets client needs, clarifying the decision-making process, and presenting tailored value propositions, maintaining appropriate follow-up. Follows-up on all business opportunities, making initial contact within two business hours. Works with on-site and above-property team members to increase sales. Negotiating Guides the negotiation process, identifying and leveraging optimal solutions in negotiations and implementing creative and effective sales solutions. Creates and provides best practices for sales, convention services, and Food and Beverage departments for meetings. Maintains consistent effectiveness, accuracy and timeliness with information communicated to others, including calculations, estimates, contracts, BEO's, group resumes, and other documents or communication sent to clients, partners and/or team members. Follows established hotel and company-wide policies and methods, including logging details, activities, and sharing information. Support Provides sales, catering, marketing, conference services, administrative support, and operational services as necessary. Directs and personally performs, as necessary, day to-day sales and conference/convention services activities; plans and assigns work and establishes performance and development goals for team members. Provides mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educates and trains team members in compliance with hotel, company, and brand, service behaviors and standards, as well as governmental regulations. Ensures staff has the tools, training and equipment to carry out job duties. Manages and maintains onsite sales and catering processes. Ensures group and event detailing is completed and properly executed. Qualifications: Experience & Education: Minimum of three years' experience conducting sales and negotiations. Experience in local business transient sales, group sales, and catering sales preferred. Driver's License & Insurance: Must have valid state driver's license and vehicle at time of hire. Must maintain vehicle insurance coverage as required by Hollander Hospitality. Knowledge of: Strong business travel and group rooms experience. Effective sales & negotiation acumen. Modern hospitality-sales strategies including conducting sales, evaluating & meeting customer needs, effective site tours, generating leads independently, saturating accounts, intermediaries and brand partners, maximizing systems & resources to drive results, and implementing effective objection handling solutions. Business evaluation techniques including net-profit calculations arithmetic during negotiations. Proficiency in Microsoft Outlook and Word, with basic skills in PowerPoint and Excel. Customer relationship management (CRM) software CI/TY, preferred. Hotel property management system (PMS) software Opera, preferred. Hotel RFP software CVENT, CI/TY, preferred. Skills & Ability to: Work on-site and perform duties from the property. Manage, train, coach, and lead onsite sales team members. Work well with above-property sellers. Solicit, book, and upsell banquet food & beverage. Detail all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure . click apply for full job details
Job Description Are you interested in being part of one of the fastest growing quick service restaurant businesses in the industry? Domino's Team Murph is now looking for people interested joining our management teams as General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be experienced, enthusiastic and self-motivated excelling in the responsibilities listed below: ESSENTIAL RESPONSIBILITIES Drives restaurant operations to achieve 5 Star Status Bring positive recognition to the Domino's Pizza brand through professionalism, an enthusiastic attitude and effective communication skills Review daily sales, food cost and labor. Adjust and follow up accordingly Ensure food safety compliance Ensures proper training of Team Members Establish and maintain a high level of customer service Motivate staff and lead by example Protect the security of cash, inventory, and other assets in accordance with company guidelines and directives ALL TEAM MEMBER GENERAL JOB DUTIES Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily
May 08, 2024
Full time
Job Description Are you interested in being part of one of the fastest growing quick service restaurant businesses in the industry? Domino's Team Murph is now looking for people interested joining our management teams as General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be experienced, enthusiastic and self-motivated excelling in the responsibilities listed below: ESSENTIAL RESPONSIBILITIES Drives restaurant operations to achieve 5 Star Status Bring positive recognition to the Domino's Pizza brand through professionalism, an enthusiastic attitude and effective communication skills Review daily sales, food cost and labor. Adjust and follow up accordingly Ensure food safety compliance Ensures proper training of Team Members Establish and maintain a high level of customer service Motivate staff and lead by example Protect the security of cash, inventory, and other assets in accordance with company guidelines and directives ALL TEAM MEMBER GENERAL JOB DUTIES Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily
Job Description This is a great entry level management position. Some previous supervisory or management experience is preferred. Experience in pizza or food service also preferred. Must be available all store operating hours. You must have a reliable vehicle, current insurance and be willing to deliver at times. Must be 18 or older, two years driving experience, a good driving record and background check. JOB DESCRIPTION Job: Assistant Manager Salary Range $18.50 - $19.25 per hour Summary Supervise shifts and/or work areas in the operation of an Independent Domino's Franchisee's ("IDF") restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices. Job Duties and Responsibilities Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance. Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun. Safely interact with customers at their homes. Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions and make bank deposits as necessary. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Execute cash management duties. Assist in the management of adequate inventory levels to minimize loss. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Operate all equipment. Clean equipment and facility daily. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork. Prepare product. Ability to safely operate a motor vehicle. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides and beverages while performing "walking" and "climbing" duties. PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas. REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location with a steady and efficient (hustle) pace.
May 08, 2024
Full time
Job Description This is a great entry level management position. Some previous supervisory or management experience is preferred. Experience in pizza or food service also preferred. Must be available all store operating hours. You must have a reliable vehicle, current insurance and be willing to deliver at times. Must be 18 or older, two years driving experience, a good driving record and background check. JOB DESCRIPTION Job: Assistant Manager Salary Range $18.50 - $19.25 per hour Summary Supervise shifts and/or work areas in the operation of an Independent Domino's Franchisee's ("IDF") restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices. Job Duties and Responsibilities Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance. Ensure team is quality and customer focused and build an atmosphere of teamwork, energy and fun. Safely interact with customers at their homes. Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions and make bank deposits as necessary. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Execute cash management duties. Assist in the management of adequate inventory levels to minimize loss. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Operate all equipment. Clean equipment and facility daily. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork. Prepare product. Ability to safely operate a motor vehicle. Physical Demands STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48". WALKING: Walking is generally in short distances for short durations. SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides and beverages while performing "walking" and "climbing" duties. PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas. REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location with a steady and efficient (hustle) pace.