Belmond
Santa Barbara, California
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. As an Assistant Food and Beverage Manger at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you'll deliver culinary excellence by showcasing local flavors and ingredients, and work closely with talented chefs and culinary teams to develop and execute menus that reflect the destination and highlight the best of the local cuisine. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Requirements Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work. Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback. Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail. Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed. Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment. Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards. Comply with all hotel policies as noted in Employee Handbook. Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members. Follow up on labor standards based on business levels and work assignments daily. Ensures servers sections are done based on scheduled servers, runners, and attendants. Ensures proper set up of service stations before and during the service. Monitor seating pace and checks on table service detail constantly. Touch each table during meal periods and checks on satisfaction of guests. Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene. Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes. Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure. Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone. Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements. Transport soiled dishes from dining room to kitchen and deposit them in proper placing. Clean all spillage during mealtime and at close. Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service. Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period. Possess through knowledge of menu and the description of all dishes being served. Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served. Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar. Adhere to strict uniform and grooming standards, including nametags. Having thorough conversational knowledge of Hotel history and statistics Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests. Use utilities and resources in a responsible manner to control wastage. Communicate relevant information to the department and necessary departments, timely, as appropriate. Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately. Attend learning and development courses and complete eLearning modules, as required. Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community. Benefits At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment. Apply today! Salary $64,840 to $75,000
RMD Group
San Diego, California
Description Position Summary: A Food Runner can facilitate a collaboration between our kitchen and wait staff. Food Runner responsibilities include setting tables, serving food orders, and removing used dishes and utensils. Experienced in the restaurant industry and knows how to provide an excellent dining experience. To be considered for this role, you should be available to work various shifts, including weekends. Making sure the server stations are stocked and organized. Deliver guests orders in a timely manner. Responsible for the appearance of the dining room and bar and ensuring that it is always kept clean. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. Type: Hourly, Part-time Pay rate: $16.85/hr + tips Duties and Responsibilities: Responsibilities include, but are not limited to: Working with the servers to create a great energy and atmosphere. Greet each guest with a good attitude and a smile. Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware. Running food to tables and ensuring guests are receiving their correct order. Handling the food in a timely manner to ensure optimal food temperature. MUST have a great understanding of the menu and what is in each dish. Fill water glasses when necessary. Clearing empty food plates when guest is finished. Wiping down and sanitizing tables when guests are done eating. Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses. Helping with dishes when we are backed up. This position must possess excellent customer service skills and understand the importance of damage control. Qualifications: Possess excellent communication skills. Understands and follows written directions. Must be able to provide legible communication. Works cooperatively in a team environment. Must be comfortable learning new skills. Can perform calmly under pressure. Uses critical thinking reasoning skills to solve problems quickly. Manages time effectively. Skills and Attitudes: Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities. Must have the ability to: Able to work at a rapid pace while maintaining attention to detail, ability to multi-task. Must be skilled in time management. Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations. Must show enthusiasm for the job and for the restaurant. Must be considerate, patient, and willing to help fellow employees. Must have a good self-image and be able to command the respect of the employees. Must be able to tolerate pressure and work calmly and efficiently during busy times. Must handle guest complaints according to restaurant policies and procedures. Possess the highest work ethics, personal morals, and honesty beyond reproach. Education: Must have one or more of the following: Minimum of 1+ years bar backing experience required in fine dining or upscale restaurant. Equivalent combination of education and experience. Certificates, Licenses, and Registrations: San Diego County Food Handlers Card (must be turned in within 30 days of employment). Anti-harassment and nondiscrimination 1-hour class. RBS - Responsible Alcohol Service (must be turned in when training concludes) Physical Requirements: Professional, articulate, friendly, and punctual. Possesses and exhibits the drive to provide exceptional service. Full-time flexible hours are required (able to workdays, nights, weekends, holidays). Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs. Proficient in computer skills including POS systems and iPad applications. Professional appearance appropriate for a premier restaurant. Must be able to sit for up to 8 hours at a time. Ability to work in a stressful, fast-paced environment VENUE Rustic Root showcases our take on New American Comfort food with a California twist. Classic dishes are rooted in tradition, including regional dishes from around the country, all reimagined with fresh and local ingredients and our Chef's modern flair. Our Signature drink menus offer our take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare including a ceiling filled with floating colanders & chic nature-inspired wall art and décor. If it's downtown San Diego energy you want, head upstairs to the Gaslamp's premier rooftop restaurant where animal hedges & beautiful streetlamps create a buzz-worthy atmosphere. ABOUT RMD Group RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
Description Position Summary: A Food Runner can facilitate a collaboration between our kitchen and wait staff. Food Runner responsibilities include setting tables, serving food orders, and removing used dishes and utensils. Experienced in the restaurant industry and knows how to provide an excellent dining experience. To be considered for this role, you should be available to work various shifts, including weekends. Making sure the server stations are stocked and organized. Deliver guests orders in a timely manner. Responsible for the appearance of the dining room and bar and ensuring that it is always kept clean. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. Type: Hourly, Part-time Pay rate: $16.85/hr + tips Duties and Responsibilities: Responsibilities include, but are not limited to: Working with the servers to create a great energy and atmosphere. Greet each guest with a good attitude and a smile. Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware. Running food to tables and ensuring guests are receiving their correct order. Handling the food in a timely manner to ensure optimal food temperature. MUST have a great understanding of the menu and what is in each dish. Fill water glasses when necessary. Clearing empty food plates when guest is finished. Wiping down and sanitizing tables when guests are done eating. Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses. Helping with dishes when we are backed up. This position must possess excellent customer service skills and understand the importance of damage control. Qualifications: Possess excellent communication skills. Understands and follows written directions. Must be able to provide legible communication. Works cooperatively in a team environment. Must be comfortable learning new skills. Can perform calmly under pressure. Uses critical thinking reasoning skills to solve problems quickly. Manages time effectively. Skills and Attitudes: Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities. Must have the ability to: Able to work at a rapid pace while maintaining attention to detail, ability to multi-task. Must be skilled in time management. Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations. Must show enthusiasm for the job and for the restaurant. Must be considerate, patient, and willing to help fellow employees. Must have a good self-image and be able to command the respect of the employees. Must be able to tolerate pressure and work calmly and efficiently during busy times. Must handle guest complaints according to restaurant policies and procedures. Possess the highest work ethics, personal morals, and honesty beyond reproach. Education: Must have one or more of the following: Minimum of 1+ years bar backing experience required in fine dining or upscale restaurant. Equivalent combination of education and experience. Certificates, Licenses, and Registrations: San Diego County Food Handlers Card (must be turned in within 30 days of employment). Anti-harassment and nondiscrimination 1-hour class. RBS - Responsible Alcohol Service (must be turned in when training concludes) Physical Requirements: Professional, articulate, friendly, and punctual. Possesses and exhibits the drive to provide exceptional service. Full-time flexible hours are required (able to workdays, nights, weekends, holidays). Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs. Proficient in computer skills including POS systems and iPad applications. Professional appearance appropriate for a premier restaurant. Must be able to sit for up to 8 hours at a time. Ability to work in a stressful, fast-paced environment VENUE Rustic Root showcases our take on New American Comfort food with a California twist. Classic dishes are rooted in tradition, including regional dishes from around the country, all reimagined with fresh and local ingredients and our Chef's modern flair. Our Signature drink menus offer our take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare including a ceiling filled with floating colanders & chic nature-inspired wall art and décor. If it's downtown San Diego energy you want, head upstairs to the Gaslamp's premier rooftop restaurant where animal hedges & beautiful streetlamps create a buzz-worthy atmosphere. ABOUT RMD Group RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.