Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
May 15, 2024
Full time
Oversees the daily operations & employee performance in assigned venue. Principal Duties & Responsibilities: Enforces performance standards, policies and procedures as they relate to the venue operations. Ensures smooth and efficient operations on a continual basis. Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances. Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs. Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs. Provides input to the venue manager concerning operational deficiencies and areas in need of improvement. Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills. Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner. Serves as Restaurant Manager in the absence of the venue manager. Supervises employees in assigned venue. Ensures all disciplinary actions abide by guidelines set forth by Human Resources. Maintains knowledge of property information, including memorabilia. Supervises all food venue Hard Rockers. Other Duties & Responsibilities: Upholds the Mission Statement - We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Attends BEO Meetings weekly, Keep all BEO updated. Ensures grats for wait staff is completed on time and within guide lines. Assists with set up and break down of functions. Completes floor plans for banquets and contract labor to perform set up and break down task. Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order. Surveys guest operating supplies on hand to include paper goods and plastic wares. Maintains banquet service manual. Ensures all linens are ordered for events. Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file. Maintains and updates service standards manual and assure it is used. Knowledge, Skills, and Abilities Required: A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position. B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc. C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.) High School diploma general education (GED). Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience. Two to four years experience in a gaming or hospitality F&B operation preferred. Previous cash handling experience required. Must be very detailed oriented. Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications. Data entry skills preferred. Must have basic mathematical skills. Must be able to add, subtract, multiply and divide. Must project a professional and positive image. Must have a high level of energy Excellent interpersonal skills. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Must have basic computer skills, including casino systems and Microsoft applications. Ability to work a flexible schedule which includes weekends and holidays. Training All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction Overview Title 31 SAR Incident Reporting Awareness Training PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments Working Conditions Physical Demands How Often Environmental Conditions How Often Standing F Extreme Cold O Walking F Extreme Heat O Sitting F Temperature Changes O Lifting F Wet O Carrying F Humid O Pushing F Noise O Pulling F Vibration O Climbing F Hazards R Balancing F Atmospheric Conditions R Stooping F Cigarette Smoke R Kneeling F Crouching F Crawling F Reaching F Handling F Grasping F Feeling F Talking F Hearing F Repetitive Motions F Eye/Hand/Foot Coordination F C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _ Little physical effort _ Light work _ Medium work _X Heavy work _ Very heavy work
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. + Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. + Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. + Balance and close all bank ticket codes, daily. + Run night audit final after insuring all revenues are in balance nightly. + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Perform the duties of a Front Desk Clerk including express checkouts. + All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills + Ability to operate personal computer, cash register and calculator. + Ability to compile facts and figures. + Telephone and guest relations etiquette and skills. + Moderate hearing required to communicate with guests. + Excellent vision required for viewing of CRT screen. + Excellent speech communication skills required to communicate with guests over the telephone. + Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, + Mobility - must be able to reach all areas of hotel to assist clients. + Prolonged standing. + Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Company-paid short-term disability + Paid time off for vacation, sick time, and holidays + Eligible to participate in the Company's 401(k) program with employer matching + Employee assistance program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. ID: _6_ Position Type: _Regular Full-Time_ Property : _The Nines_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _525 SW Morrison St_ _City_ : _Portland_ _State_ : _Oregon_ EOE Protected Veterans/Disability
May 13, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. + Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. + Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. + Balance and close all bank ticket codes, daily. + Run night audit final after insuring all revenues are in balance nightly. + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Perform the duties of a Front Desk Clerk including express checkouts. + All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills + Ability to operate personal computer, cash register and calculator. + Ability to compile facts and figures. + Telephone and guest relations etiquette and skills. + Moderate hearing required to communicate with guests. + Excellent vision required for viewing of CRT screen. + Excellent speech communication skills required to communicate with guests over the telephone. + Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, + Mobility - must be able to reach all areas of hotel to assist clients. + Prolonged standing. + Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Company-paid short-term disability + Paid time off for vacation, sick time, and holidays + Eligible to participate in the Company's 401(k) program with employer matching + Employee assistance program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. ID: _6_ Position Type: _Regular Full-Time_ Property : _The Nines_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _525 SW Morrison St_ _City_ : _Portland_ _State_ : _Oregon_ EOE Protected Veterans/Disability
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
May 12, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability