Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
May 20, 2024
Full time
Job Description This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory. Summary of Responsibilities: The Guest Relations Manager will be reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following: Ensure the safety, security and loss control policies and procedures are compiled within the hotel Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance Maintain visible image of management at all times Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints Ensure documentation of all guest related issues using FCS log Meet, greet and room VIPs and making courtesy calls to guests Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float Coach and train colleagues and carry out disciplinary actions when necessary Attend scheduled meetings, departmental and interdepartmental meetings Co-ordinate full house activities, handle pledge relocations of guests Control hotel room inventory and manage room availability for check in Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently Complete any collateral assignment. Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest. Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests.
Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests to anticipate their needs, preferences, and special occasions, and provide personalized recommendations and assistance to enhance their onboard experience. Resolve guest complaints, disputes, and issues effectively and empathetically, demonstrating a commitment to guest satisfaction and conflict resolution. Coordinate with other onboard departments, including housekeeping, food and beverage, and entertainment, to address guest concerns and ensure seamless service delivery. Maintain accurate records of guest interactions, complaints, and resolutions, and prepare reports for management review and analysis. Monitor guest feedback and satisfaction scores, identifying trends and opportunities for improvement, and implementing corrective actions as necessary. Assist with administrative tasks, such as data entry, filing, and documentation, to support the efficient operation of the guest relations department. Conduct regular training sessions and workshops for guest relations staff to enhance their skills, knowledge, and understanding of guest service best practices. Qualifications: Bachelor's degree in Hospitality Management, Tourism, or related field; Master's degree preferred. years of experience in guest relations, customer service, or hospitality management, preferably in the cruise or hospitality industry. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to deliver exceptional service. Excellent communication and interpersonal skills, with the ability to interact effectively with guests of varying backgrounds, cultures, and languages. Proven ability to handle difficult situations and resolve conflicts with diplomacy, tact, and professionalism. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and communication. Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.
May 25, 2024
Full time
Key Responsibilities: Lead and supervise the guest relations team, including guest services associates and concierge staff, to ensure the highest levels of service and professionalism. Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns in a prompt, courteous, and efficient manner. Proactively engage with guests to anticipate their needs, preferences, and special occasions, and provide personalized recommendations and assistance to enhance their onboard experience. Resolve guest complaints, disputes, and issues effectively and empathetically, demonstrating a commitment to guest satisfaction and conflict resolution. Coordinate with other onboard departments, including housekeeping, food and beverage, and entertainment, to address guest concerns and ensure seamless service delivery. Maintain accurate records of guest interactions, complaints, and resolutions, and prepare reports for management review and analysis. Monitor guest feedback and satisfaction scores, identifying trends and opportunities for improvement, and implementing corrective actions as necessary. Assist with administrative tasks, such as data entry, filing, and documentation, to support the efficient operation of the guest relations department. Conduct regular training sessions and workshops for guest relations staff to enhance their skills, knowledge, and understanding of guest service best practices. Qualifications: Bachelor's degree in Hospitality Management, Tourism, or related field; Master's degree preferred. years of experience in guest relations, customer service, or hospitality management, preferably in the cruise or hospitality industry. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to deliver exceptional service. Excellent communication and interpersonal skills, with the ability to interact effectively with guests of varying backgrounds, cultures, and languages. Proven ability to handle difficult situations and resolve conflicts with diplomacy, tact, and professionalism. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and communication. Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.
The Aviary is seeking a PM Bar Manager to supervise all bar areas and all bar staff and ensure consistent execution of beverage for service. The ideal candidate is responsible for continuing education, developing staff, organization of stations, and leadership through example. This is a full time position. Candidates must be willing to work 50hr+. The Aviary reinvents the cocktail lounge, crafting modernist cocktails that are visually striking, flavorfully complex, and ready to be paired with a delicious pre-fixe or a-la-carte dining experience by The Alinea Group. Venture beneath The Aviary and you will find yourself in The Office, a vintage-inspired speakeasy that holds a rare collection of spirits to be enjoyed in your favorite cocktail or on the rocks. The Aviary was named Outstanding Bar Program in the U.S. by the James Beard Foundation in 2013. It won the coveted Spirited Award for the World's Best Cocktail Menu in 2014 and has three times been featured on Drinks International's The World's 50 Best Bar list. Responsibilities: Plans, organizes, schedules, reviews and evaluates the work of assigned staff. Assists with training and continuing education of staff as directed by Bar Chef de Cuisine and Bar Executive Chef. Meets with FOH, Kitchen, and Bar team to ensure smooth running of all bar activities, goals, and operations. Ensures that each beverage leaving the bar is checked for quality, quantity, presentation and correct temperature. Actively participates in the positive relationship between FOH and BOH teams by maintaining steady stream of communication with entire leadership team and staff. Ensures that staff is trained in all aspects of bar operations, equipment utilization, safety procedures, portion control and correct builds and presentations. Assists in development and creation of menus to continuously improve The Aviary's offerings. Assists with the establishment and maintenance of working budget and adherence to beverage cost goals set by Bar Executive Chef. Participate in management meeting with FOH leaders to discuss service goals, People of Note (PON), menu changes, and unusual guest requests or dietary restrictions. Audits bar space for compliance of health department requirements of food and beverage safety and staff hygiene. Inspects line stations, facilities, ingredients, and all drink components for quality assurance before and during service to ensure a successful execution of the menu. Ensures adherence to safety and emergency procedures to protect staff, guests, and property. Strictly adheres to alcohol serving regulations. Reports any maintenance deficiencies in a quick and timely way. Resolves guest complaints/queries satisfactorily. Maintains thorough understanding of industry and stays abreast of industry trends. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Receives and accounts for goods coming into the bar. Maintains positive relationships with vendors. Leads bar staff in inventory, ordering, and stocking of necessary ingredients. Leads regular deep cleaning and maintenance of bar area and equipment. Steps in for Bar Chef de Cuisine and Bar Executive Chef as necessary. Requirements Must be authorized to legally work in the US Must exhibit high level of alcohol and spirit knowledge, wine knowledge, beer knowledge, and bartending techniques. Must ensure sanitation standards are achieved. ServSafe or equivalent recognized regional certification. Basset certification. Historical experience of three (3) years or more in bars or restaurants, (1) one year of which having been in a supervisory role. Associate's Degree, Culinary Certificate, or equivalent professional experience. Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point. Multitasking effectively and prioritizing to optimize staff performance, ingredient utilization, and guest experience of The Aviary beverage offerings. Expert level knowledge of common dietary restrictions and the ingredients effected. Dealing successfully with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds. Pursuing goals set by management team. Demonstrating courteous and cooperative behavior when interacting with public and staff. Physical Requirements Must be able to work on your feet for at least 8 hours Must be able to move, pull or lift at least 35 pounds Must be able to climb stairs multiple times per shift Benefits Exempt Salaried position, starting at $70,000 - $75,000/year Medical, vision, dental and life benefits available on the 1st of the month following full-time employment paid by the company 100%. Paid time off 401(K) with a company match up to 4% of deferred earnings. CTA/Ventra discount available after 1 month of full-time employment. Employee Dining Discount, 20% to any Alinea Group restaurant. Referral Bonus Program Available. The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. We use E-Verify.
May 26, 2024
Full time
The Aviary is seeking a PM Bar Manager to supervise all bar areas and all bar staff and ensure consistent execution of beverage for service. The ideal candidate is responsible for continuing education, developing staff, organization of stations, and leadership through example. This is a full time position. Candidates must be willing to work 50hr+. The Aviary reinvents the cocktail lounge, crafting modernist cocktails that are visually striking, flavorfully complex, and ready to be paired with a delicious pre-fixe or a-la-carte dining experience by The Alinea Group. Venture beneath The Aviary and you will find yourself in The Office, a vintage-inspired speakeasy that holds a rare collection of spirits to be enjoyed in your favorite cocktail or on the rocks. The Aviary was named Outstanding Bar Program in the U.S. by the James Beard Foundation in 2013. It won the coveted Spirited Award for the World's Best Cocktail Menu in 2014 and has three times been featured on Drinks International's The World's 50 Best Bar list. Responsibilities: Plans, organizes, schedules, reviews and evaluates the work of assigned staff. Assists with training and continuing education of staff as directed by Bar Chef de Cuisine and Bar Executive Chef. Meets with FOH, Kitchen, and Bar team to ensure smooth running of all bar activities, goals, and operations. Ensures that each beverage leaving the bar is checked for quality, quantity, presentation and correct temperature. Actively participates in the positive relationship between FOH and BOH teams by maintaining steady stream of communication with entire leadership team and staff. Ensures that staff is trained in all aspects of bar operations, equipment utilization, safety procedures, portion control and correct builds and presentations. Assists in development and creation of menus to continuously improve The Aviary's offerings. Assists with the establishment and maintenance of working budget and adherence to beverage cost goals set by Bar Executive Chef. Participate in management meeting with FOH leaders to discuss service goals, People of Note (PON), menu changes, and unusual guest requests or dietary restrictions. Audits bar space for compliance of health department requirements of food and beverage safety and staff hygiene. Inspects line stations, facilities, ingredients, and all drink components for quality assurance before and during service to ensure a successful execution of the menu. Ensures adherence to safety and emergency procedures to protect staff, guests, and property. Strictly adheres to alcohol serving regulations. Reports any maintenance deficiencies in a quick and timely way. Resolves guest complaints/queries satisfactorily. Maintains thorough understanding of industry and stays abreast of industry trends. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Receives and accounts for goods coming into the bar. Maintains positive relationships with vendors. Leads bar staff in inventory, ordering, and stocking of necessary ingredients. Leads regular deep cleaning and maintenance of bar area and equipment. Steps in for Bar Chef de Cuisine and Bar Executive Chef as necessary. Requirements Must be authorized to legally work in the US Must exhibit high level of alcohol and spirit knowledge, wine knowledge, beer knowledge, and bartending techniques. Must ensure sanitation standards are achieved. ServSafe or equivalent recognized regional certification. Basset certification. Historical experience of three (3) years or more in bars or restaurants, (1) one year of which having been in a supervisory role. Associate's Degree, Culinary Certificate, or equivalent professional experience. Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point. Multitasking effectively and prioritizing to optimize staff performance, ingredient utilization, and guest experience of The Aviary beverage offerings. Expert level knowledge of common dietary restrictions and the ingredients effected. Dealing successfully with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds. Pursuing goals set by management team. Demonstrating courteous and cooperative behavior when interacting with public and staff. Physical Requirements Must be able to work on your feet for at least 8 hours Must be able to move, pull or lift at least 35 pounds Must be able to climb stairs multiple times per shift Benefits Exempt Salaried position, starting at $70,000 - $75,000/year Medical, vision, dental and life benefits available on the 1st of the month following full-time employment paid by the company 100%. Paid time off 401(K) with a company match up to 4% of deferred earnings. CTA/Ventra discount available after 1 month of full-time employment. Employee Dining Discount, 20% to any Alinea Group restaurant. Referral Bonus Program Available. The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. We use E-Verify.
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the Assistant Kitchen Manager (AKM) is to support the location Kitchen Manager in running all aspects of the kitchen operations. As an Assistant Kitchen Manager you will role model Impact Kitchen's brand and values, maintain all of the restaurant's assets, a profitable business by being a role model for Impact Kitchen's brand and values. The AKM is to generate excellent staff culture and ensure high guest satisfaction. This role works closely with the Kitchen Manager in areas of people, equipment, cost of goods (COGS), cleanliness and excellent food execution. The AKM reports to: Kitchen Manager (KM) ESSENTIAL DUTIES Daily: Run the kitchen, role model standards, dress code and operating practices Coach staff, spending time in each station Set the tone, and participate when possible, in the staff shift briefings Drive systems and standards on the concept through role modelling constantly and spot-checking procedures Garde Manger Quality control Accountable for supporting standards of cleanliness, timing, uniform, grooming, organization, production, food quality and consistency Accurately orders and maintains inventory of all food products and monitors daily prep production of food Has knowledge and skill to train all kitchen positions, systems and use of equipment Ensures a high level of cleanliness and repair of the kitchen by supervising kitchen cleaning Manages daily labour costs in accordance with an approved schedule Understands the Catering sales process Daily systems check Handle staff relations, staff issues, employment standards and issue corrective action Responsible to bring to the KM's attention any serious disciplinary action including suspension, leaves and terminations. Weekly: Understands COGs reporting, action planning and communication to the team to decrease variances Accurately inventories food, proper "first-in-first-out" (FIFO) rotation practices Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction. Supports achievement of budgets in the areas of food cost, labour cost and operation supplies cost Actively monitors all staff training Reviews Repair & Maintenance (R&M) and Health and Safety items in the restaurant Weekly one-on-one meeting with Kitchen Manager Establish and review par levels for prep, ordering and put in place action planning Waste log review, costing and action planning Monthly: Supports a monthly BOH action plan that ties into the restaurant's annual business plan Understands and supports Health and Safety, R&M and equipment audit Actively involved in new kitchen staff training Support Culture events with staff planning Actively participates in all menu launches Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Back of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact Kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $47,000 - $51,000 + Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Monthly Meal Stipend and 50% Discount on Impact brand purchases Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries. IND123 n3EoHOdvWo
May 26, 2024
Full time
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the Assistant Kitchen Manager (AKM) is to support the location Kitchen Manager in running all aspects of the kitchen operations. As an Assistant Kitchen Manager you will role model Impact Kitchen's brand and values, maintain all of the restaurant's assets, a profitable business by being a role model for Impact Kitchen's brand and values. The AKM is to generate excellent staff culture and ensure high guest satisfaction. This role works closely with the Kitchen Manager in areas of people, equipment, cost of goods (COGS), cleanliness and excellent food execution. The AKM reports to: Kitchen Manager (KM) ESSENTIAL DUTIES Daily: Run the kitchen, role model standards, dress code and operating practices Coach staff, spending time in each station Set the tone, and participate when possible, in the staff shift briefings Drive systems and standards on the concept through role modelling constantly and spot-checking procedures Garde Manger Quality control Accountable for supporting standards of cleanliness, timing, uniform, grooming, organization, production, food quality and consistency Accurately orders and maintains inventory of all food products and monitors daily prep production of food Has knowledge and skill to train all kitchen positions, systems and use of equipment Ensures a high level of cleanliness and repair of the kitchen by supervising kitchen cleaning Manages daily labour costs in accordance with an approved schedule Understands the Catering sales process Daily systems check Handle staff relations, staff issues, employment standards and issue corrective action Responsible to bring to the KM's attention any serious disciplinary action including suspension, leaves and terminations. Weekly: Understands COGs reporting, action planning and communication to the team to decrease variances Accurately inventories food, proper "first-in-first-out" (FIFO) rotation practices Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction. Supports achievement of budgets in the areas of food cost, labour cost and operation supplies cost Actively monitors all staff training Reviews Repair & Maintenance (R&M) and Health and Safety items in the restaurant Weekly one-on-one meeting with Kitchen Manager Establish and review par levels for prep, ordering and put in place action planning Waste log review, costing and action planning Monthly: Supports a monthly BOH action plan that ties into the restaurant's annual business plan Understands and supports Health and Safety, R&M and equipment audit Actively involved in new kitchen staff training Support Culture events with staff planning Actively participates in all menu launches Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Back of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact Kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $47,000 - $51,000 + Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Monthly Meal Stipend and 50% Discount on Impact brand purchases Impact Kitchen is proud to be an equal-opportunity employer, fostering diversity and inclusion. At Impact Kitchen, we value everyone's unique contributions. Join us in creating a workplace where talent knows no boundaries. IND123 n3EoHOdvWo
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen's brand, values and staff culture. ESSENTIAL DUTIES Daily: Review daily reporting, including KPI's, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices Daily systems check, manager logbook review and ensure action plan follow-up Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example. Guide training and career development initiatives; review all staff performance adjustments and notes of praise Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up Internal contact for Health inspections, WSIB procedures, Inspectors and related audits Maintain engagement and build customer relationships and brand affinity Weekly: Prepare weekly P&L and attend one on one with Head of Operations Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one's Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction Prepare and send weekly documents to the Bookkeeper Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items Monthly: Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM's Complete reviews & conduct monthly progress updates with all staff Review staffing levels, bench strength and recruitment with KM and AGM Financial reconciliation of all credit cards transactions Quarterly: Town hall, culture events and leadership training initiatives Management strategy meeting Annual: Participates in the annual budgeting process for the location Prepares business plan and forecast for the restaurant Details R&M and capital wish items to protect the locations assets Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Front of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $53,500 to $58,500 + Annual Bonus Opportunity up to $10,000 Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Free monthly meal stipend redeemable at Impact Kitchen 50% Discount on Impact brand purchases Free Impact staff events INCLUSIVITY AT IMPACT Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with - together we can make an incredible impact together. IND123 bJ6WL7Gzl7
May 26, 2024
Full time
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M A C Cosmetics). In addition to our 5 restaurants located within Toronto's core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. Impact Kitchen is always looking for enthusiastic & passionate team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! OVERVIEW OF POSITION The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen's brand, values and staff culture. ESSENTIAL DUTIES Daily: Review daily reporting, including KPI's, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices Daily systems check, manager logbook review and ensure action plan follow-up Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example. Guide training and career development initiatives; review all staff performance adjustments and notes of praise Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up Internal contact for Health inspections, WSIB procedures, Inspectors and related audits Maintain engagement and build customer relationships and brand affinity Weekly: Prepare weekly P&L and attend one on one with Head of Operations Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one's Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction Prepare and send weekly documents to the Bookkeeper Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items Monthly: Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM's Complete reviews & conduct monthly progress updates with all staff Review staffing levels, bench strength and recruitment with KM and AGM Financial reconciliation of all credit cards transactions Quarterly: Town hall, culture events and leadership training initiatives Management strategy meeting Annual: Participates in the annual budgeting process for the location Prepares business plan and forecast for the restaurant Details R&M and capital wish items to protect the locations assets Always: Brand ambassador of Impact Kitchen at all times Qualified in all aspects of Front of the House leadership WHY WORK AT IMPACT? Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way. Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together. Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness. Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community. Team Perks include: Competitive Compensation $53,500 to $58,500 + Annual Bonus Opportunity up to $10,000 Paid Vacation Paid Sick Days Industry leading work life balance Health benefits program offered at the end of 3 month probationary period Free monthly meal stipend redeemable at Impact Kitchen 50% Discount on Impact brand purchases Free Impact staff events INCLUSIVITY AT IMPACT Impact Kitchen feeds a diverse community and is made stronger by our diverse team. We welcome and encourage applications from everyone regardless of which groups you may or may not identify with - together we can make an incredible impact together. IND123 bJ6WL7Gzl7
We are seeking an experienced and motivated District Manager to join our Atlanta team! This is a Full-time exempt position, employee must be available on nights and weekends. Must have a valid drivers license and insurance, personal vehicle for transportation, and a clean driving record. Quarterly Bonus Package Compensation and Benefits: 65-75k/year depending on experience, bonus program, paid time off, plus full benefits and 401k after 1 year of employment Location: Field Employee- Hybrid (Work from Home and Assigned Field Locations) Atlanta GA Area Experience: 3+ years experience leading 5+ Units with drive-thrus, restaurant turnaround experience preferred Language: English (required), Spanish (bilingual preferred) Purpose: The District Manager is responsible for supervising assigned General Managers and company restaurants. They work with the restaurant management teams to improve restaurant operations, sales, profits, and people development to attain guest satisfaction. The District Manager ensures that all activities are consistent with and supportive of the company values and policies and makes an effort to build a respectful and positive culture within their area and stores. Essential Duties and Responsibilities: Oversee & Develop General Managers within assigned region Drive area sales performance and profit by providing support and operational expertise. Ensure restaurants are 100% staffed at all levels with quality, friendly teams who are scheduled effectively. Enforce and follow all labor laws and company policies (federal, state and local). Ensure the profitability of restaurants by reviewing all weekly and period end paperwork, making sure all controls are in place and all reported numbers are accurate. Provide course correction for items outside the stated goals. Lead by example and demonstrate enthusiasm, a positive mental attitude, and commitment to company objectives. Motivate your teams to perform at the highest level of their ability. Increase sales by teaching, training, and coaching teams to provide outstanding service. Regularly connect with management teams to identify and develop future leaders and their management skills. This consistent and informal review process helps continue company growth and strengthens the area bench through internal promotions. Ensure a bench of high performing players through the effective execution of all training and development programs. Participate in self-development processes for company leadership. Schedule and conduct development area classes, keep the conversation going through coaching and mentorship. Observe the teams during peak periods to make sure all restaurants are operating at a high level, providing immediate coaching and direction to address any gaps in service or bottlenecks. Ensure the proper rollout of new LTO/marketing initiatives to include ensuring the completion of team/mgmt LTO training and the completion of all unit program verifications/check-ins during the required timeframe. Set an example by maintaining an excellent working knowledge/high level of proficiency in the performance of all phases of restaurant operations. Supervise in accordance with established performance and operating standards. Maintain and improve financial controls by providing support and guidance to the General Managers. Conduct Daily Business Reviews on every restaurant - call or visit the Manager on Duty in restaurants that have exceptions to teach and coach Conduct Weekly/Quarterly audits as directed. Audit inventory at every restaurant minimum once per quarter. Ensure proper inventory levels are on-hand. Communicate effectively and quickly by phone and email to leadership with responses on all aspects of business. Communicate and enforce Company policies, procedures, and new initiatives according to company standards. Abide by and enforce all compliance standards, federal, state, and local laws. Follow up on all outstanding issues within a reasonable time frame, communicating any barriers for resolution or issues. Hold team accountable for maintaining standards and communicate clear expectations of work performance. Utilize coaching, written warnings, and performance improvement plans as needed. Oversee and process all formal reviews according to the performance review schedule. Work in conjunction with Mosaic Corporate Team to resolve needs, issues, and milestones in decision making processes. Immediately report and respond to critical issues from outside inspecting sources as needed including but not limited to: Corporate Office, Health Department, Ecosure, OSHA, Fire Marshall, Police, etc. to resolve any issues. Ensure customer complaints are contacted and the issues resolved within 48 hours of receiving. Other related duties as assigned Education and/or Work Experience Requirements: Technology Skills including but not limited to: POS back office, MS Word, Excel, Scanning Must be ServSafe certified High school diploma or equivalent and demonstrated 3+ years above store restaurant management in operations Excellent verbal and written communication skills Sound decision making and problem solving Desire for personal and professional growth Demonstrated restaurant operations experience and ability to lead and develop a high performing restaurant team Ability to interview, hire, and train employees Demonstrated ability to effectively drive sales, profits, and initiatives to increase brand loyalty Proven success of building and cultivating strong positive working relationships Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with company policies and procedures, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular and punctual attendance and flexible availability to support a restaurant on short notice. The Area Director must be available during operating hours which includes nights, weekends, and holidays. Must hold current driver's license and insurance that covers the employee while driving for work. Must be able to physically drive own vehicle to multiple locations in area on a consistent basis Must be able to lift and carry up to 25 lbs Must be able to maintain balance to stand and walk for extended periods of time, up to 8 hours a day in environment with hazards including slippery (wet or icy) floors, sharp equipment, and waist level kitchen hazards including fryers and stove tops Ability to execute frequent repetitive physical motions such as walking, bending, reaching above head, reaching at waist level, reaching below waist, button pushing, for up to 8 hours a day Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with arms and hands Frequently required to sit for periods of time working with a computer screen/monitor. Equal Employment Opportunity Mosaic Gold Crown Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. To request reasonable accommodation, contact: Human Resources E: Compensation details: 0 Yearly Salary PI5f4250e8e1c1-5174
May 26, 2024
Full time
We are seeking an experienced and motivated District Manager to join our Atlanta team! This is a Full-time exempt position, employee must be available on nights and weekends. Must have a valid drivers license and insurance, personal vehicle for transportation, and a clean driving record. Quarterly Bonus Package Compensation and Benefits: 65-75k/year depending on experience, bonus program, paid time off, plus full benefits and 401k after 1 year of employment Location: Field Employee- Hybrid (Work from Home and Assigned Field Locations) Atlanta GA Area Experience: 3+ years experience leading 5+ Units with drive-thrus, restaurant turnaround experience preferred Language: English (required), Spanish (bilingual preferred) Purpose: The District Manager is responsible for supervising assigned General Managers and company restaurants. They work with the restaurant management teams to improve restaurant operations, sales, profits, and people development to attain guest satisfaction. The District Manager ensures that all activities are consistent with and supportive of the company values and policies and makes an effort to build a respectful and positive culture within their area and stores. Essential Duties and Responsibilities: Oversee & Develop General Managers within assigned region Drive area sales performance and profit by providing support and operational expertise. Ensure restaurants are 100% staffed at all levels with quality, friendly teams who are scheduled effectively. Enforce and follow all labor laws and company policies (federal, state and local). Ensure the profitability of restaurants by reviewing all weekly and period end paperwork, making sure all controls are in place and all reported numbers are accurate. Provide course correction for items outside the stated goals. Lead by example and demonstrate enthusiasm, a positive mental attitude, and commitment to company objectives. Motivate your teams to perform at the highest level of their ability. Increase sales by teaching, training, and coaching teams to provide outstanding service. Regularly connect with management teams to identify and develop future leaders and their management skills. This consistent and informal review process helps continue company growth and strengthens the area bench through internal promotions. Ensure a bench of high performing players through the effective execution of all training and development programs. Participate in self-development processes for company leadership. Schedule and conduct development area classes, keep the conversation going through coaching and mentorship. Observe the teams during peak periods to make sure all restaurants are operating at a high level, providing immediate coaching and direction to address any gaps in service or bottlenecks. Ensure the proper rollout of new LTO/marketing initiatives to include ensuring the completion of team/mgmt LTO training and the completion of all unit program verifications/check-ins during the required timeframe. Set an example by maintaining an excellent working knowledge/high level of proficiency in the performance of all phases of restaurant operations. Supervise in accordance with established performance and operating standards. Maintain and improve financial controls by providing support and guidance to the General Managers. Conduct Daily Business Reviews on every restaurant - call or visit the Manager on Duty in restaurants that have exceptions to teach and coach Conduct Weekly/Quarterly audits as directed. Audit inventory at every restaurant minimum once per quarter. Ensure proper inventory levels are on-hand. Communicate effectively and quickly by phone and email to leadership with responses on all aspects of business. Communicate and enforce Company policies, procedures, and new initiatives according to company standards. Abide by and enforce all compliance standards, federal, state, and local laws. Follow up on all outstanding issues within a reasonable time frame, communicating any barriers for resolution or issues. Hold team accountable for maintaining standards and communicate clear expectations of work performance. Utilize coaching, written warnings, and performance improvement plans as needed. Oversee and process all formal reviews according to the performance review schedule. Work in conjunction with Mosaic Corporate Team to resolve needs, issues, and milestones in decision making processes. Immediately report and respond to critical issues from outside inspecting sources as needed including but not limited to: Corporate Office, Health Department, Ecosure, OSHA, Fire Marshall, Police, etc. to resolve any issues. Ensure customer complaints are contacted and the issues resolved within 48 hours of receiving. Other related duties as assigned Education and/or Work Experience Requirements: Technology Skills including but not limited to: POS back office, MS Word, Excel, Scanning Must be ServSafe certified High school diploma or equivalent and demonstrated 3+ years above store restaurant management in operations Excellent verbal and written communication skills Sound decision making and problem solving Desire for personal and professional growth Demonstrated restaurant operations experience and ability to lead and develop a high performing restaurant team Ability to interview, hire, and train employees Demonstrated ability to effectively drive sales, profits, and initiatives to increase brand loyalty Proven success of building and cultivating strong positive working relationships Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with company policies and procedures, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular and punctual attendance and flexible availability to support a restaurant on short notice. The Area Director must be available during operating hours which includes nights, weekends, and holidays. Must hold current driver's license and insurance that covers the employee while driving for work. Must be able to physically drive own vehicle to multiple locations in area on a consistent basis Must be able to lift and carry up to 25 lbs Must be able to maintain balance to stand and walk for extended periods of time, up to 8 hours a day in environment with hazards including slippery (wet or icy) floors, sharp equipment, and waist level kitchen hazards including fryers and stove tops Ability to execute frequent repetitive physical motions such as walking, bending, reaching above head, reaching at waist level, reaching below waist, button pushing, for up to 8 hours a day Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with arms and hands Frequently required to sit for periods of time working with a computer screen/monitor. Equal Employment Opportunity Mosaic Gold Crown Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. To request reasonable accommodation, contact: Human Resources E: Compensation details: 0 Yearly Salary PI5f4250e8e1c1-5174
Key Responsibilities: - Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship - Develop and implement strategies to increase revenue and improve customer satisfaction - Ensure compliance with all gaming regulations and company policies - Monitor and analyze financial performance to make informed decisions and adjustments - Maintain a high level of customer service by addressing and resolving any guest concerns or issues - Work closely with other departments to coordinate casino activities and promotions - Develop and maintain relationships with vendors and suppliers - Train and mentor staff to provide exceptional service and uphold company standards - Conduct regular performance evaluations and provide feedback to team members - Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests - Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees Requirements: - Bachelor's degree in Hospitality Management, Business Administration, or related field - Minimum of 5 years of experience in casino management, preferably in a cruise ship setting - Strong understanding of casino operations, including gaming regulations and procedures - Excellent communication, leadership, and customer service skills - Proven track record of increasing revenue and managing budgets - Ability to work in a fast-paced and dynamic environment - Proficient in Microsoft Office and casino management software - Must be able to pass a background check and obtain necessary licenses and certifications
May 25, 2024
Full time
Key Responsibilities: - Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship - Develop and implement strategies to increase revenue and improve customer satisfaction - Ensure compliance with all gaming regulations and company policies - Monitor and analyze financial performance to make informed decisions and adjustments - Maintain a high level of customer service by addressing and resolving any guest concerns or issues - Work closely with other departments to coordinate casino activities and promotions - Develop and maintain relationships with vendors and suppliers - Train and mentor staff to provide exceptional service and uphold company standards - Conduct regular performance evaluations and provide feedback to team members - Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests - Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees Requirements: - Bachelor's degree in Hospitality Management, Business Administration, or related field - Minimum of 5 years of experience in casino management, preferably in a cruise ship setting - Strong understanding of casino operations, including gaming regulations and procedures - Excellent communication, leadership, and customer service skills - Proven track record of increasing revenue and managing budgets - Ability to work in a fast-paced and dynamic environment - Proficient in Microsoft Office and casino management software - Must be able to pass a background check and obtain necessary licenses and certifications
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
May 25, 2024
Full time
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
This role offers a unique blend of in-site presence at our Home Ranch, with the flexibility to work remotely on select occasions. Additionally you will have the opportunity to work at our downtown Napa offices, allowing for a dynamic and diverse work environment that caters to both on-site and remote work preferences. $95,000- $105,000 Annual Salary + 12% Discretionary Bonus SUMMARY: With a deep understanding of luxury hospitality and fine wine, the Wine Club Manager will lead our Phelps Preferred program. The Wine Club Manager will grow the wine club while effectively managing attrition rates. DUTIES AND RESPONSIBILITES: Wine Club Strategy and Planning: Develop and implement a comprehensive strategy for the wine club, aligning with business goals. Create engaging and unique membership offerings to attract and retain wine club members. Align with eCommerce manager to build out larger campaigns to build overall strategy. Membership Acquisition and Retention: Implement strategies to attract new wine club members through targeted marketing efforts. Develop retention/tenure programs to enhance member loyalty and satisfaction. Resulting in lower attrition rates. In partnership with the Hospitality Director and eCommerce Manager, provide recommendations and strategic alignment for new member acquisition and retention. Customer Engagement: Foster strong relationships with wine club members through personalized communication and engagement initiatives. Organize exclusive events, tastings, and experiences to deepen the connection with members. Wine Selection, Allocation and Inventory Management: Collaborate with Senior Director of DTC and Senior Director of Marketing to curate an appealing selection of wines for club members. Review and strategically align club selections to ensure appropriate inventory and club member offerings. Order Fulfillment: Oversee the timely and accurate fulfillment of wine club shipments. Collaborate with inventory manager and operations teams to optimize the shipping process. Communication and Marketing: Develop and execute effective communication strategies to keep members informed about upcoming releases, events, and promotions. Collaborate with marketing teams to create engaging content for wine club promotions. Data Analysis and Reporting: Utilize data analytics tools to track key performance indicators (KPIs) related to wine club performance. Generate regular reports to assess the success of promotions and membership initiatives. Analyze data to recognize trends in membership growth or decline and create plans in real time to address both. Budget Management: Develop and manage the wine club budget, ensuring cost-effective strategies. Monitor expenses and ROI to optimize budget allocation. Compliance and Regulations: Ensure compliance with all relevant regulations and legal requirements for wine club operations. Stay informed about industry standards and best practices. Team Management and Collaboration: Hire, train, coach, and support Phelps Preferred team members Perform annual reviews and goal setting with employees Communicate regularly with Hospitality Team, Events and Culinary Staff to assure knowledge of all club events, shipments, and member's needs. Attend morning hospitality meetings biweekly to discuss Phelps Preferred topics. Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless wine club operations. - Provide input to improve overall customer experience and satisfaction. Requirements Experience managing a high-end wine club is required. Expanded knowledge of wines, wine production and distribution channels, preferably with previous restaurant/trade experience and/or experience as a sommelier or wine educator with a trade focus. Passion for world class hospitality and the wine industry. High level of proficiency with MS Office programs including Word, Excel, Outlook. Experience with AMS and EMS a plus. Experience in representing a luxury product. Excellent verbal communication skills. This pertains to both in-person conversations, presentations and phone conversations (tone). Excellent writing skills. Need to be able to communicate in a timely manner, directly and concisely via e-mail to requests from trade, VIP, Phelps Preferred and friends of the winery for all visit requests. This includes the use of proper English and appropriate business e-mail etiquette. Ability to assess the level of knowledge in wine from the guests and to adapt the tasting accordingly. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Experience managing a team. PREFERRED QUALIFICATIONS Bachelor's degree is desired. Sommelier certification highly desired. Previous Wine Sales or Restaurant experience is highly desired. Responsible Beverage Service certification is a plus. PHYSICAL/MENTAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to do the following: Walk and stand for prolonged periods. Speak before groups of people. Understand and respond to a diverse population. Lift and carry a case of wine weighing at least 45 pounds. WORK ENVIRONMENT Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Perks & Benefits: 13 Paid Holidays Wellness Day Vacation & Sick Time Monthly Wellness Stipend Annual Performance Bonus "Farm Fresh to You" membership Comprehensive Health Benefits: Medical, Dental and Vision 401K match + Profit Share Annual Employer Gift Generous Employee Discounts Employee Wine Program
May 25, 2024
Full time
This role offers a unique blend of in-site presence at our Home Ranch, with the flexibility to work remotely on select occasions. Additionally you will have the opportunity to work at our downtown Napa offices, allowing for a dynamic and diverse work environment that caters to both on-site and remote work preferences. $95,000- $105,000 Annual Salary + 12% Discretionary Bonus SUMMARY: With a deep understanding of luxury hospitality and fine wine, the Wine Club Manager will lead our Phelps Preferred program. The Wine Club Manager will grow the wine club while effectively managing attrition rates. DUTIES AND RESPONSIBILITES: Wine Club Strategy and Planning: Develop and implement a comprehensive strategy for the wine club, aligning with business goals. Create engaging and unique membership offerings to attract and retain wine club members. Align with eCommerce manager to build out larger campaigns to build overall strategy. Membership Acquisition and Retention: Implement strategies to attract new wine club members through targeted marketing efforts. Develop retention/tenure programs to enhance member loyalty and satisfaction. Resulting in lower attrition rates. In partnership with the Hospitality Director and eCommerce Manager, provide recommendations and strategic alignment for new member acquisition and retention. Customer Engagement: Foster strong relationships with wine club members through personalized communication and engagement initiatives. Organize exclusive events, tastings, and experiences to deepen the connection with members. Wine Selection, Allocation and Inventory Management: Collaborate with Senior Director of DTC and Senior Director of Marketing to curate an appealing selection of wines for club members. Review and strategically align club selections to ensure appropriate inventory and club member offerings. Order Fulfillment: Oversee the timely and accurate fulfillment of wine club shipments. Collaborate with inventory manager and operations teams to optimize the shipping process. Communication and Marketing: Develop and execute effective communication strategies to keep members informed about upcoming releases, events, and promotions. Collaborate with marketing teams to create engaging content for wine club promotions. Data Analysis and Reporting: Utilize data analytics tools to track key performance indicators (KPIs) related to wine club performance. Generate regular reports to assess the success of promotions and membership initiatives. Analyze data to recognize trends in membership growth or decline and create plans in real time to address both. Budget Management: Develop and manage the wine club budget, ensuring cost-effective strategies. Monitor expenses and ROI to optimize budget allocation. Compliance and Regulations: Ensure compliance with all relevant regulations and legal requirements for wine club operations. Stay informed about industry standards and best practices. Team Management and Collaboration: Hire, train, coach, and support Phelps Preferred team members Perform annual reviews and goal setting with employees Communicate regularly with Hospitality Team, Events and Culinary Staff to assure knowledge of all club events, shipments, and member's needs. Attend morning hospitality meetings biweekly to discuss Phelps Preferred topics. Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless wine club operations. - Provide input to improve overall customer experience and satisfaction. Requirements Experience managing a high-end wine club is required. Expanded knowledge of wines, wine production and distribution channels, preferably with previous restaurant/trade experience and/or experience as a sommelier or wine educator with a trade focus. Passion for world class hospitality and the wine industry. High level of proficiency with MS Office programs including Word, Excel, Outlook. Experience with AMS and EMS a plus. Experience in representing a luxury product. Excellent verbal communication skills. This pertains to both in-person conversations, presentations and phone conversations (tone). Excellent writing skills. Need to be able to communicate in a timely manner, directly and concisely via e-mail to requests from trade, VIP, Phelps Preferred and friends of the winery for all visit requests. This includes the use of proper English and appropriate business e-mail etiquette. Ability to assess the level of knowledge in wine from the guests and to adapt the tasting accordingly. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Experience managing a team. PREFERRED QUALIFICATIONS Bachelor's degree is desired. Sommelier certification highly desired. Previous Wine Sales or Restaurant experience is highly desired. Responsible Beverage Service certification is a plus. PHYSICAL/MENTAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to do the following: Walk and stand for prolonged periods. Speak before groups of people. Understand and respond to a diverse population. Lift and carry a case of wine weighing at least 45 pounds. WORK ENVIRONMENT Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Perks & Benefits: 13 Paid Holidays Wellness Day Vacation & Sick Time Monthly Wellness Stipend Annual Performance Bonus "Farm Fresh to You" membership Comprehensive Health Benefits: Medical, Dental and Vision 401K match + Profit Share Annual Employer Gift Generous Employee Discounts Employee Wine Program
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
May 25, 2024
Full time
AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. Summary We are looking for a Hospitality Manager who will provide leadership and management for all operational personnel in market to ensure a world class guest experience. You will oversee all day to day operational activities related to our AvantStay properties in the designated area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. This position requires close proximity to the market with frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. Responsibilities You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market. Working closely with contractor relationships, including F&B Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s , including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel. Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay. Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction. Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market. Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary. Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if AAMs or FOAs are unavailable. Receive satisfactory scores for Guest Satisfaction and service scores, and take action to correct any deficiencies. Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. Traveling frequently to various properties within the designated area to oversee operations and ensure compliance. Being part of rotating "On Call" after hours for market support. Requirements 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience Local relationships within hospitality and boutique services preferred Bachelor's degree in business, hospitality, or other related field Ability to work with urgency and under high pressure situations. "Guest First" attitude towards hospitality including an insatiable need to create great experiences Broad range of technology experience including different property management systems Excellent communication skills - ability to communicate with a broad range of stakeholders Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping Must be US based and willing to work some weekends and some evenings full time. Strong analytical, strategic, and collaborative skills. Comfortable working in a very fast-paced environment. A perfectionist, attentive to all the details. Focused, hard-working and willing to do what it takes for us to reach the next stage. Experience in real estate, hospitality and/or tech is a plus. Ability to understand and convey both business issues and technical concepts Ability to work independently and within a team environment Capable of quickly learning new software systems Ability to demonstrate a high-level of understanding regarding short-term rental and hospitality industries Benefits The role has an annual starting salary of $80,000 - $85,000 + performance bonus + ESOP (dependent on your skills and experience) Benefits and Unlimited Paid Time Off Company-sponsored insurance (medical, dental, vision, life, etc.) Team bonding and off-site events Complimentary and discount stays at AvantStay properties Parental leave Fitness Reimbursement Mileage Reimbursement When you join AvantStay You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies, thank you!
Glowbal Restaurant Group
Burnaby, British Columbia (BC)
Glowbal Restaurant Group has become one of the most successful restaurant companies in Vancouver. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria Burnaby, Black+Blue (Vancouver & Toronto), The Roof, Five Sails and Riley Fish & Steak. Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine, it is no wonder our restaurants are exactly where everyone wants to be. WHY WORK FOR US: We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk! We are currently seeking a RESTAURANT EVENT SALES MANAGER at TRATTORIA BURNABY/THE ELELMENT HOTEL . This is the kind of place that every neighborhood needs. For friends, for family, for fun. HAVE WHAT IT TAKES? Post-secondary degree or equivalent experience in hospitality, hotel/restaurant management 3+ years of experience in a sales (preferably hotel, restaurant, or catering operation) Proficient with Microsoft Office (Outlook, Word, Excel) and internet searches Working knowledge of Sevenrooms and Tripleseat an asset Self-driven by sales targets Excellent professional communication and interpersonal skills Strong food, wine and hospitality knowledge Working knowledge of sales forecasting and financial reporting Exceptional attention to detail, time management and organizational skills Proactive and skilled in the "art of cold calling" Demonstrated ability to provide superior customer service Strong knowledge of and an extensive contact list within the community As an EVENT SALES MANAGER , you could get a chance to play an important role on the Sales & Marketing Team to: Execute team strategies to cultivate new business by developing targeted sales contacts Generate new business relationships and proficiency at leveraging existing network in Vancouver Develop and improve sales with existing business with timely proposal development, contract & menu negotiations, event supervision, assessing feedback & promote re-bookings Proactively sell and service both national and local accounts Complete financial assessments for profitability analysis of menus and packages Ensure receivables are aligned to policy and ensure deposit collection Lead or participate in site tours, site selections, sales meetings, outside sales functions, sales blitzes, community involvement groups and various functions Contribute to daily, weekly, and monthly financial reports IMPORTANT TO WORK FOR US: You MUST have a valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit. ONLINE APPLICATIONS: We genuinely appreciate your interest in becoming a part of our dynamic team. Please be aware that due to the high volume of applications, we will only be able to reach out to candidates who have been shortlisted for an interview. Job Types: Full-time, Permanent Pay: $60,000.00 per year Benefits: Dental care Discounted or free food Flexible schedule Paid time off Vision care Supplemental pay types: Commission pay Experience: Event Sales: 4 years (preferred) Work Location: In person
May 25, 2024
Full time
Glowbal Restaurant Group has become one of the most successful restaurant companies in Vancouver. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria Burnaby, Black+Blue (Vancouver & Toronto), The Roof, Five Sails and Riley Fish & Steak. Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine, it is no wonder our restaurants are exactly where everyone wants to be. WHY WORK FOR US: We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk! We are currently seeking a RESTAURANT EVENT SALES MANAGER at TRATTORIA BURNABY/THE ELELMENT HOTEL . This is the kind of place that every neighborhood needs. For friends, for family, for fun. HAVE WHAT IT TAKES? Post-secondary degree or equivalent experience in hospitality, hotel/restaurant management 3+ years of experience in a sales (preferably hotel, restaurant, or catering operation) Proficient with Microsoft Office (Outlook, Word, Excel) and internet searches Working knowledge of Sevenrooms and Tripleseat an asset Self-driven by sales targets Excellent professional communication and interpersonal skills Strong food, wine and hospitality knowledge Working knowledge of sales forecasting and financial reporting Exceptional attention to detail, time management and organizational skills Proactive and skilled in the "art of cold calling" Demonstrated ability to provide superior customer service Strong knowledge of and an extensive contact list within the community As an EVENT SALES MANAGER , you could get a chance to play an important role on the Sales & Marketing Team to: Execute team strategies to cultivate new business by developing targeted sales contacts Generate new business relationships and proficiency at leveraging existing network in Vancouver Develop and improve sales with existing business with timely proposal development, contract & menu negotiations, event supervision, assessing feedback & promote re-bookings Proactively sell and service both national and local accounts Complete financial assessments for profitability analysis of menus and packages Ensure receivables are aligned to policy and ensure deposit collection Lead or participate in site tours, site selections, sales meetings, outside sales functions, sales blitzes, community involvement groups and various functions Contribute to daily, weekly, and monthly financial reports IMPORTANT TO WORK FOR US: You MUST have a valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit. ONLINE APPLICATIONS: We genuinely appreciate your interest in becoming a part of our dynamic team. Please be aware that due to the high volume of applications, we will only be able to reach out to candidates who have been shortlisted for an interview. Job Types: Full-time, Permanent Pay: $60,000.00 per year Benefits: Dental care Discounted or free food Flexible schedule Paid time off Vision care Supplemental pay types: Commission pay Experience: Event Sales: 4 years (preferred) Work Location: In person
Summer PT Youth Program Team Specialist 14 & 15-Year-Old Minor Guest Services Non-Exempt / Part-Time Seasonal (Summer) Assistant Manager, Guest Services Position Summary: The Summer Part Time Youth Program Team Specialist, Level 1, will focus on hospitality and servant leadership, create a fun, welcoming and engaging experience for our guests and fellow team members using our four core values: sharing knowledge, dedication, honoring our commitments, and inspiring through amazement. This role is responsible for assisting the team leads and senior team specialists in supporting general operations of the Guest Services department including, completing office and clerical work, running departmental errands, as well as other guest facing areas in non-cash handling roles. The role is designed for youth employees aged 14 or 15 that are available to work on non-school days during the Summer. Responsibilities: 1. Intellectual Engagement with Guests of the Aquarium a. Welcome guests into the Aquarium and provide general education about Georgia Aquariums' mission. b. Create engaging moments for our guests, by creating a warm, friendly, and inviting environment in all Guest Services areas. c. Occasionally create guest "Aquatic Moments," highlighting an area of the Aquarium not experienced by the public, further enhancing the guest experience by creating a personalized moment for a select number of guests. d. Work indoors, facilitating the leads and senior part time team specialists engaging our guests in conversation and providing Aquarium information. e. Assist in creating and maintaining a culture of hospitality among team members and guests. f. Always use inclusive and guest- and staff-appropriate language through positively framed interactions. g. Utilize verbal and non-verbal communication to create an exceptional guest and staff experience. 2. Office and Clerical Work for Daily Operations a. Serve as assistants to the Guest Services management team, and actively contribute to the Aquarium team by assisting with office and clerical tasks in running errands as the job necessitates. b. Assist in administrative tasks and clerical work within in the department. c. Welcome and greet arriving guests, providing first point of contact assistance, through navigational and information assistance. i. Direct guests to appropriate areas for ticket purchases, membership assistance, security screening, and main entrance. ii. Provide accurate showtimes and information to guests. Qualifications: Must be eligible to work as a minor under Georgia law and provide the employment certificate and accompanying documentation required by O.C.G.A. 39-2-11. The focus of this position is hospitality which includes standing during interactions with guests. All team members must be able to stand for extended amounts of time during their shifts, unless otherwise approved by management. Demonstrate ability to develop partnerships and good working relations with others. Demonstrated awareness and understanding of Guest Service Policies and Procedures. Must pass all screening requirements deemed necessary for employment at Georgia Aquarium, Inc. Must be able to attend all required trainings. Proficiency with Microsoft Office Products. Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Commitment: I commit to Georgia Aquarium, Inc. to be a part of the following: Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide. Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation. Values: Integrity, Innovation, Leadership, Teamwork, Respect, Excellence, Appreciation & Inclusion
May 25, 2024
Full time
Summer PT Youth Program Team Specialist 14 & 15-Year-Old Minor Guest Services Non-Exempt / Part-Time Seasonal (Summer) Assistant Manager, Guest Services Position Summary: The Summer Part Time Youth Program Team Specialist, Level 1, will focus on hospitality and servant leadership, create a fun, welcoming and engaging experience for our guests and fellow team members using our four core values: sharing knowledge, dedication, honoring our commitments, and inspiring through amazement. This role is responsible for assisting the team leads and senior team specialists in supporting general operations of the Guest Services department including, completing office and clerical work, running departmental errands, as well as other guest facing areas in non-cash handling roles. The role is designed for youth employees aged 14 or 15 that are available to work on non-school days during the Summer. Responsibilities: 1. Intellectual Engagement with Guests of the Aquarium a. Welcome guests into the Aquarium and provide general education about Georgia Aquariums' mission. b. Create engaging moments for our guests, by creating a warm, friendly, and inviting environment in all Guest Services areas. c. Occasionally create guest "Aquatic Moments," highlighting an area of the Aquarium not experienced by the public, further enhancing the guest experience by creating a personalized moment for a select number of guests. d. Work indoors, facilitating the leads and senior part time team specialists engaging our guests in conversation and providing Aquarium information. e. Assist in creating and maintaining a culture of hospitality among team members and guests. f. Always use inclusive and guest- and staff-appropriate language through positively framed interactions. g. Utilize verbal and non-verbal communication to create an exceptional guest and staff experience. 2. Office and Clerical Work for Daily Operations a. Serve as assistants to the Guest Services management team, and actively contribute to the Aquarium team by assisting with office and clerical tasks in running errands as the job necessitates. b. Assist in administrative tasks and clerical work within in the department. c. Welcome and greet arriving guests, providing first point of contact assistance, through navigational and information assistance. i. Direct guests to appropriate areas for ticket purchases, membership assistance, security screening, and main entrance. ii. Provide accurate showtimes and information to guests. Qualifications: Must be eligible to work as a minor under Georgia law and provide the employment certificate and accompanying documentation required by O.C.G.A. 39-2-11. The focus of this position is hospitality which includes standing during interactions with guests. All team members must be able to stand for extended amounts of time during their shifts, unless otherwise approved by management. Demonstrate ability to develop partnerships and good working relations with others. Demonstrated awareness and understanding of Guest Service Policies and Procedures. Must pass all screening requirements deemed necessary for employment at Georgia Aquarium, Inc. Must be able to attend all required trainings. Proficiency with Microsoft Office Products. Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Commitment: I commit to Georgia Aquarium, Inc. to be a part of the following: Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide. Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation. Values: Integrity, Innovation, Leadership, Teamwork, Respect, Excellence, Appreciation & Inclusion
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
May 25, 2024
Full time
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
May 25, 2024
Full time
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
May 25, 2024
Full time
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
May 25, 2024
Full time
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Restaurant Manager (Restaurant Management) Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Restaurant Manager who loves to serve! This is an excellent opportunity for a leader with 2 - 3 years of restaurant management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: 2 - 3 years of Restaurant Management experience in a high volume, fast-paced restaurant environment Food handler certification, strongly preferred Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must exhibit an aptitude for leading, coaching, and driving excellence at every level Understanding of financial aspects of business operations Responsibilities: Upholding our standards of excellence and hospitality Leading your team Managing all functions on our daily checklist Handling payroll and scheduling Focusing attention on team development Overseeing inventory, quality and safety Managing the facility Leading and developing community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. The date posted below is the deadline for applications being accepted for this position, but is subject to an extension. Jun/07/2024
The pay range is $69,000.00 - $124,200.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Title: Field Operations Manager Classification - Exempt Date: May 2024 About Us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. To match the signature style and passion of Target's distinctive retail brand, Target Legal Affairs is a dynamic and deeply knowledgeable team of experts. Whether specializing in law, government affairs, employee relations, risk, compliance, ethics, security or food safety, we use our expertise and influence to advocate for Target, support Target's business and mitigate risk for the company. We work with both internal and external entities on key issues that affect Target's ability to conduct business productively, ethically and securely. Through our understanding of Target's business models and operations, we help facilitate Target's growth, and provide guidance that leaders rely on to make appropriate, well-informed decisions. Simultaneously, we help protect the business by applying our comprehensive understanding of risk and the law on issues that impact our brand, guests, team members, stores, distribution centers and corporate locations. Here, you'll enjoy working autonomously with a healthy work-life balance. Your passion for learning the business, collaborating with others and building relationships with senior leaders and key business partners that you support will be essential to tackling the ever-changing legal and risk-based challenges we face in a dynamic and fast-paced retail environment. A role in Food Safety, Quality, & Regulatory (FSQR) means working in a critical area that will support Target's efforts to identify, prioritize and minimize areas of food safety risk as well as proactively educate and equip team members by providing simplified tools, processes and training. You will have a number of resources available to you as you leverage technology, metrics, reporting and communication to monitor and drive compliance in this critical area. You will lead teams that help Target succeed by consistently delivering safe, high quality, and compliant food and beverages. Daily Inspections: The primary focus will be daily produce inspections at third-party cross-dock facilities. The role will inspect produce and floral commodities to forecast issues, lead through quality concerns, and help mediate terms during challenging growing conditions. Team member will communicate quality conditions to multiple business units using various formats. Scorecard Reporting: During the field inspections, team member will score produce and vendor to track performance. Will work closely with Sr. Quality Managers to enter in quality alerts and messages that will assist the FDC inspectors. Vendor and Merchandising Relations: Role will establish relations with vendors and suppliers: Will lead and coach vendors on packing to Target specifications and meeting food safety requirements. Effectively communicate between the procurement team and vendors. Inspect produce and floral commodities for compliance with Target specifications Provide direction to buyers to replace any rejected product Search out new and innovative products and packaging Represent Target in vendor meetings to discuss quality and current/future growing forecasts Coach and train vendors to improve quality, create and track action plans in collaboration with buyers Review and compile data using vendor scorecards to drive improvements Evaluate vendor facilities for compliance with Target's food safety requirements Recommend specification changes based on current crop conditions
May 24, 2024
Full time
The pay range is $69,000.00 - $124,200.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Title: Field Operations Manager Classification - Exempt Date: May 2024 About Us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. To match the signature style and passion of Target's distinctive retail brand, Target Legal Affairs is a dynamic and deeply knowledgeable team of experts. Whether specializing in law, government affairs, employee relations, risk, compliance, ethics, security or food safety, we use our expertise and influence to advocate for Target, support Target's business and mitigate risk for the company. We work with both internal and external entities on key issues that affect Target's ability to conduct business productively, ethically and securely. Through our understanding of Target's business models and operations, we help facilitate Target's growth, and provide guidance that leaders rely on to make appropriate, well-informed decisions. Simultaneously, we help protect the business by applying our comprehensive understanding of risk and the law on issues that impact our brand, guests, team members, stores, distribution centers and corporate locations. Here, you'll enjoy working autonomously with a healthy work-life balance. Your passion for learning the business, collaborating with others and building relationships with senior leaders and key business partners that you support will be essential to tackling the ever-changing legal and risk-based challenges we face in a dynamic and fast-paced retail environment. A role in Food Safety, Quality, & Regulatory (FSQR) means working in a critical area that will support Target's efforts to identify, prioritize and minimize areas of food safety risk as well as proactively educate and equip team members by providing simplified tools, processes and training. You will have a number of resources available to you as you leverage technology, metrics, reporting and communication to monitor and drive compliance in this critical area. You will lead teams that help Target succeed by consistently delivering safe, high quality, and compliant food and beverages. Daily Inspections: The primary focus will be daily produce inspections at third-party cross-dock facilities. The role will inspect produce and floral commodities to forecast issues, lead through quality concerns, and help mediate terms during challenging growing conditions. Team member will communicate quality conditions to multiple business units using various formats. Scorecard Reporting: During the field inspections, team member will score produce and vendor to track performance. Will work closely with Sr. Quality Managers to enter in quality alerts and messages that will assist the FDC inspectors. Vendor and Merchandising Relations: Role will establish relations with vendors and suppliers: Will lead and coach vendors on packing to Target specifications and meeting food safety requirements. Effectively communicate between the procurement team and vendors. Inspect produce and floral commodities for compliance with Target specifications Provide direction to buyers to replace any rejected product Search out new and innovative products and packaging Represent Target in vendor meetings to discuss quality and current/future growing forecasts Coach and train vendors to improve quality, create and track action plans in collaboration with buyers Review and compile data using vendor scorecards to drive improvements Evaluate vendor facilities for compliance with Target's food safety requirements Recommend specification changes based on current crop conditions
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Assistant General Manager Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Assistant General Manager who loves to serve! This is an excellent opportunity for a leader with at least 3 years of senior management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: Minimum 3 years of senior management experience in a high volume, fast-paced restaurant environment Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must be able to coach and develop others Minimum 1 years of P&L responsibilities Responsibilities: Oversee inventory, quality and safety Lead and develop the hourly team Manages all support functions (i.e. hourly payroll, scheduling, etc.) Maintains the facility while upholding our standards of excellence and hospitality Assists GM with employee relations Establish and build community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
May 24, 2024
Full time
Stand For Something Good With Us! We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Assistant General Manager Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Assistant General Manager who loves to serve! This is an excellent opportunity for a leader with at least 3 years of senior management experience. If work-life balance is your thing, we offer a 40-hour work week during our 8-week manager training program. Post-training, our management team works at least 40 hours and up to 50 hours, as the needs of the Shack dictates. Qualifications: Minimum 3 years of senior management experience in a high volume, fast-paced restaurant environment Ability to learn and train others on all aspects of the Shack operations Ability to drive hospitality and inspire others to do so Must be able to coach and develop others Minimum 1 years of P&L responsibilities Responsibilities: Oversee inventory, quality and safety Lead and develop the hourly team Manages all support functions (i.e. hourly payroll, scheduling, etc.) Maintains the facility while upholding our standards of excellence and hospitality Assists GM with employee relations Establish and build community relations Our Benefits include: Career development opportunities - we are growing! Competitive salary + quarterly performance bonuses Medical, dental and vision insurance 401K plan with company match Paid time off (3 weeks to start) Charitable opportunities to give back Award-winning on-line training About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! Join our Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
May 23, 2024
Full time
Our Snooze story At Snooze, we do breakfast but different . From Benedicts to Bloodys , to whatever you're feeling at the moment , we're always looking to turn your experience upside down and on its side. With every meal we serve, we're dedicated to bettering both the communities we live in and the planet we live on. We donate over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our composting and recycling programs. Plus, Snooze has responsible sourcing practices so you can start your day knowing you're responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us? What does your Role Bring to the Table? A significant role to the future and growth of Snooze! The Snooze Regional Manager of Operations (RM) ensures operational excellence through execution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best, Individuality, Passion, Sustainability and Community. The Regional Manager will protect and grow the amazing Snooze culture by thoughtfully utilizing all Mothership support resources to support the restaurants in their region . Reporting to the Vice President of Operations, the Regional Manager is expected to communicate at the highest level with the Mothership, all management teams and supervisors, and ensures that communication flows to all Snoozers clearly and in a timely manner . This role holds vital our Snooze beliefs of delivering excellent business results via the quadruple bottom line: People, Planet, Profit and Pancakes! To be successful in this role, an RM must demonstrate the following: The highest level of restaurant operational standards Acts with the highest degree of integrity Delivery of expected financial results based on individual restaurant operating plans Good judgment with the ability to make timely and sound decisions A positive and upbeat attitude resulting in inspired and engaged Snoozers Ability to hire the best-of-the-best for the region and retain staff through development and effective communication Effectively manage employee relations issues, human resource compliance needs and regional/federal labor laws. Efficiency in completing job requirements by working with a sense of urgency, consolidating tasks, delegating and empowering others while managing their efforts Translate financial goals and information into individual restaurant action plans Creation, innovation, and implementation of operational key initiatives Commitment to a 30-day operations activity and travel plan Provide ongoing feedback to restaurant managers on a regular basis, and perform timely performance reviews Create a fun and exciting work environment where managers and teams feel valued and appreciated The Position specifics ! Taking on the role of Regional Manager of Operations isn't just about bacon and pancakes. The responsibilities of this position include: Actively build genuine relationships with Mothership team, peers and restaurant management teams Manage Birthday and Anniversary celebrations for restaurant managers and staff within the region Meet in person with each manager-in-training within the region at least once per week Attend and participate in one Breakfast Club meeting each month within the region Conduct regional Pillars and Snooze University meetings Ensure the FOH and HOH management teams are fully staffed; confirm that staffing pars are set and sign off on manager and hourly schedules prior to posting Demonstrates critical hiring and talent selection practices Continuously provide leadership inclusive of regular restaurant visits - a minimum of 6 hours at each restaurant Responds to feedback received via guest feedback and complaints, eggmes and other correspondence within 24 hours, ensuring that actions plans to address feedback are completed Accountability for the execution of the Snooze HACCP: Food Safety and Sanitation Program. Confirms that all policies, procedures and systems are completed that maintain Snooze's highest recipe and presentation standards for food and beverage ( i.e. purchasing , receiving, storage and preparation) Validate menu and recipe adherence during each visit resulting in Perfect Plates and Perfect Cups Maintains significant involvement in the introduction, training and execution of seasonal food and beverage menus Ensures that repairs and maintenance is managed and preventative maintenance calendar up to date in each restaurant Collaborates with GM and Director of Facilities to confirm that all equipment issues in the restaurant are being acted on and follow up is handled timely and properly Takes pride in all aspects of cleanliness and care for the facility and is a role model for all managers and staff Confirms that Snoozers are being cared for and that they exhibit a high level of passion for Snooze, Guests and each other in each restaurant Verifies that the environment of each restaurant is welcoming, inclusive, celebratory and professional at all times. Engages in ongoing development of managers while holding them accountable for performance and maintenance of Snooze standards; includes use of effective performance management and coaching/ counseling to achieve desired results. Ensures presence of sustainability practices and education is alive and well in the restaurants by supporting the Green Captain program and monitoring the restaurants effectiveness is executing our sustainability practices. Coaches and leads managers in waste area cleanliness and being a great neighbor. Supports and coordinates with Community Manager and Community Commander regarding restaurant events, caterings and commitments. Ensures that communication regarding restaurant events flows to all managers and team members in the region Provides continuous financial oversight and direction for all P&L line items with specific emphasis on cost of sales, hourly labor costs and controllable operating expenses Monthly review that plan goals are achieved and identify and implement action steps to address plan variances Ensure all inventory levels of food/beverage/ smallwares are maintained at quantities appropriate for sales volume Ensures restaurant sales growth year over year in accordance with operating plan Other tasks , duties , and responsibilities as assigned to meet Snooze's business and operational needs The Bennie-fits This role comes with some sweet perks ! See below: Competitive Annual Snooze Incentive Bonus Program Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution Employer Paid Short Term Disability and Life insurance benefits 401k/Roth 401k Plans Snooze Work Hard, Play Hard Days (Unlimited Time off Program) Five (5) paid sick days within a calendar year Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date Monthly auto stipend for all travel needs within home region (taxable Snooze Cell Phone and Internet Reimbursements 100% paid meal benefit while working and on off- days Other benefits including field trips, community engagement, and personal and professional growth Is this role the right fit for you? If this is the right role for you, you must possess the following skillsets: An entrepreneurial spirit with ability to work within the direction of a supervisor Strong functional kitchen and restaurant operations expertise Excellent written and oral communication skills Excellent presentation skills; development of presentation content and delivery in front of a mixed audiences Possess basic math skills and have the ability to read, process and communicate regarding financial statements Excellent conflict management, problem solving, and relationship building skills. Excellent organizational and time management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe Ability to multi-task and prioritize to manage a heavy workload Basic computer skills with a proficiency in Word, Excel and PowerPoint Aptitude to quickly master new business environment Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously) Let's talk prerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States 3+ years of experience of multi-unit restaurant operating leadership (National or Regional Brand) 5+ years of experience in full-service or casual dining in a leadership position Let's get physical! ( additional requirements) . click apply for full job details
Job Description Snooze Who Are We? Morning people! Yes, we are those people. We are a full-service breakfast restaurant, and we want each morning to feel like your weekend and happy hour rolled into one no matter which side of noon it s on. We re the place where you can be you, and where our regulars are anything but. Everyone s welcome at our table because the same goes for our people as it does for our dishes: the unexpected twists are what makes them so special. The General Manager Role at Snooze You are the face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importance of this role simply can t be overstated, as the success of the restaurant lies in your hands. Some of your objectives may include the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, labor, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation, community engagement, and sustainability. You are an active member of your community and are responsible for generating and reaching all sales objectives while creating and maintaining an environment consistent with the Snooze Compass and service standards. The Benefits! At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position. Competitive quarterly operational performance bonus Additional competitive yearly bonus for incredible P&L management Long-term incentive program rewarding 5 years of service with a cash bonus, time off, and funds for personal development No late nights you ll be home by dinner time every night! $50 per month for cell phone reimbursement due to using your personal phone for restaurant support (reimbursed monthly) Weekly pay and competitive hourly rates Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans Employer-paid Short Term Disability and Life Insurance Plans 401k/Roth 401k Plans Unlimited affordable Telehealth program 120 Hours (15 days) of vacation time accrued per year and paid at a regular rate 40 Hours (5 days) of paid sick time paid at regular rate per year Four (4) Paid Holidays - Closed Thanksgiving and Christmas Day to spend time with family and friends 8 Hours (1 day) of paid community volunteer time paid at regular rate per hour 100% paid meal benefits Other benefits including potential field trips, community engagement, personal and professional growth, and advancement opportunities Unlimited dance parties! The Position Specifics Completely understand all Snooze policies, procedures, standards, specifications, guidelines, and expectations. Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service. Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions. Assume 100% responsibility for the quality of products served and service given to guests while also achieving Snooze objectives for sales and growth. Develop, plan, and carry out all restaurant marketing, advertising, and promotional activities and campaigns. Develop relationships with the local community, collaborating with nonprofits, businesses, and government associations in order to bond Snooze to the local community. Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy. Be knowledgeable of Snooze policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures. Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met. Continually strive to develop all staff in managerial and professional skills, building Snooze s future leadership. Consistently monitor financial controls to assure objectives are met in sales, costs, labor, etc. Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies. Prepare all required paperwork, including forms, reports performance reviews, and schedules in an organized and timely manner. Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests. Ensure that all food and beverage products are consistently prepared and served according to Snooze standards. Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance. Create and maintain a fun, safe, and rewarding work environment for all Snoozers Is this the role for you? General Managers at Snooze Must be 21 years of age and be authorized to work in the United States. Have knowledge of food, beverage, and service generally involving at least 4+ years of operations and leadership experience. Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language (s) of the restaurant s trading area. Be able to work in a standing position for long periods (up to 10 hours) and have the stamina to work 50 to 55 hours per week. Let s talk about safety Your safety is our priority. Because of that, it is every Snoozer s responsibility to ensure cleanliness, sanitation, and safety within our restaurants. We hold both Snoozers and guests accountable to our Safety Guidelines. We require daily wellness checks from all Snoozers and are committed to a safe working environment. Snooze is an Equal Opportunity Employer
May 23, 2024
Full time
Job Description Snooze Who Are We? Morning people! Yes, we are those people. We are a full-service breakfast restaurant, and we want each morning to feel like your weekend and happy hour rolled into one no matter which side of noon it s on. We re the place where you can be you, and where our regulars are anything but. Everyone s welcome at our table because the same goes for our people as it does for our dishes: the unexpected twists are what makes them so special. The General Manager Role at Snooze You are the face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importance of this role simply can t be overstated, as the success of the restaurant lies in your hands. Some of your objectives may include the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, labor, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation, community engagement, and sustainability. You are an active member of your community and are responsible for generating and reaching all sales objectives while creating and maintaining an environment consistent with the Snooze Compass and service standards. The Benefits! At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position. Competitive quarterly operational performance bonus Additional competitive yearly bonus for incredible P&L management Long-term incentive program rewarding 5 years of service with a cash bonus, time off, and funds for personal development No late nights you ll be home by dinner time every night! $50 per month for cell phone reimbursement due to using your personal phone for restaurant support (reimbursed monthly) Weekly pay and competitive hourly rates Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans Employer-paid Short Term Disability and Life Insurance Plans 401k/Roth 401k Plans Unlimited affordable Telehealth program 120 Hours (15 days) of vacation time accrued per year and paid at a regular rate 40 Hours (5 days) of paid sick time paid at regular rate per year Four (4) Paid Holidays - Closed Thanksgiving and Christmas Day to spend time with family and friends 8 Hours (1 day) of paid community volunteer time paid at regular rate per hour 100% paid meal benefits Other benefits including potential field trips, community engagement, personal and professional growth, and advancement opportunities Unlimited dance parties! The Position Specifics Completely understand all Snooze policies, procedures, standards, specifications, guidelines, and expectations. Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service. Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions. Assume 100% responsibility for the quality of products served and service given to guests while also achieving Snooze objectives for sales and growth. Develop, plan, and carry out all restaurant marketing, advertising, and promotional activities and campaigns. Develop relationships with the local community, collaborating with nonprofits, businesses, and government associations in order to bond Snooze to the local community. Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy. Be knowledgeable of Snooze policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures. Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met. Continually strive to develop all staff in managerial and professional skills, building Snooze s future leadership. Consistently monitor financial controls to assure objectives are met in sales, costs, labor, etc. Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies. Prepare all required paperwork, including forms, reports performance reviews, and schedules in an organized and timely manner. Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests. Ensure that all food and beverage products are consistently prepared and served according to Snooze standards. Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance. Create and maintain a fun, safe, and rewarding work environment for all Snoozers Is this the role for you? General Managers at Snooze Must be 21 years of age and be authorized to work in the United States. Have knowledge of food, beverage, and service generally involving at least 4+ years of operations and leadership experience. Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language (s) of the restaurant s trading area. Be able to work in a standing position for long periods (up to 10 hours) and have the stamina to work 50 to 55 hours per week. Let s talk about safety Your safety is our priority. Because of that, it is every Snoozer s responsibility to ensure cleanliness, sanitation, and safety within our restaurants. We hold both Snoozers and guests accountable to our Safety Guidelines. We require daily wellness checks from all Snoozers and are committed to a safe working environment. Snooze is an Equal Opportunity Employer