Job Description Job Description The General Manager (GM) of The Lod Cook Hotel will provide leadership and strategic planning to all hotel departments in support of The Cook Hotel's mission, maximize operations and guest satisfaction. The General Manager works closely with LSU Alumni Association (LSUAA) Executive management team and Board of Managers. The GM is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while maximizing hotel revenue and occupancy. The GM also oversees the annual budget for conference rental services within the alumni center. The General Manager is accountable for donor engagement to ensure that new donors are pursued once a donor room naming contract expires for The Cook Hotel. ESSENTIAL FUNCTIONS: Carries out leadership and management responsibilities for assigned staff; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting annual appraisal performance meetings; rewarding and coaching employees; addressing complaints and solving problems. Supervises and manages hotel staff across departments: sales, administrative, front desk, housekeeping, maintenance, and conference rental services to ensure full compliance of hotel operating policies, procedures, and service standards. Prepares and manages hotel budget; manages on-going profitability of the hotel, ensuring revenue, occupancy, and guest satisfaction targets are met/exceeded; delivers hotel budget goals and set other short and long-term strategic goals for hotel; develops improvement plans and carries out costs savings. Actively pursues new business opportunities in the community and develops new member relationships; participates in community activities, events, and functions to further the mission of LSUAA and increases revenue at The Cook Hotel. Oversees Lod Cook Alumni Center's conference rental services department to maximize alumni center rental revenue and deliver an excellent guest experience. Analyzes and acts on solutions to improve revenue management & forecast utilizing data from marketing and Opera hotel system. Serves as sales agent and customer-relations specialist for group and special VIP reservations including the President's Office, Board of Supervisors, etc. Coordinates occupational, food and beverage, and alcohol server licensing with CFO for hotel. Responsible for managing Room Donor records, assisting with donations, and corresponding with donors and contributors for development purposes within LSUAA. Interacts on behalf of the hotel with the main hospitality and tourism associations (LTPA, BRLA, Visit BR) and takes advantage of their resources to enhance property's placement in the community. Directs purchasing and inventory management for hotel operations. Works with IT company to oversee IT and telephone resources, maintaining services and connections for the hotel operating system, telephone system, internet Service, and cable TV/satellite music interfaces. Works with marketing to maximize the effectiveness of the hotel's advertising program. Responsibilities include Manager on Duty (MOD) or Call (MOC) scheduling and serving as one of the team managers rotating through weekend duty in-house, as needed for special events. Performs other duties and tasks as may be assigned from time to time by the Supervisor. MINIMUM QUALIFICATIONS Bachelor's degree in management, operations, hospitality, business or a related curriculum preferred or equivalent work experience. 10 years related hospitality experience in senior management role/Experience as a General Manager. Flexible schedule with the ability to work nights, weekends, holidays; overtime can be expected August-November. KNOWLEDGE, SKILLS, AND ABILITIES Strong computer skills with advanced knowledge of the Microsoft Office Suite and Opera software. Exceptional project and personnel management skills. Excellent ability to multi-task and prioritize in a busy, fast-paced environment. Strong teamwork, communication (written and oral) and interpersonal skills. Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information. Must exercise sound judgment and problem solving. Benefits In addition to excellent working conditions and competitive pay, The Cook Hotel offers a wide range of benefits. 401(k) Dental insurance Health Insurance Life insurance Paid time off Vision Insurance PIdae8687a5-
May 04, 2024
Full time
Job Description Job Description The General Manager (GM) of The Lod Cook Hotel will provide leadership and strategic planning to all hotel departments in support of The Cook Hotel's mission, maximize operations and guest satisfaction. The General Manager works closely with LSU Alumni Association (LSUAA) Executive management team and Board of Managers. The GM is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while maximizing hotel revenue and occupancy. The GM also oversees the annual budget for conference rental services within the alumni center. The General Manager is accountable for donor engagement to ensure that new donors are pursued once a donor room naming contract expires for The Cook Hotel. ESSENTIAL FUNCTIONS: Carries out leadership and management responsibilities for assigned staff; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting annual appraisal performance meetings; rewarding and coaching employees; addressing complaints and solving problems. Supervises and manages hotel staff across departments: sales, administrative, front desk, housekeeping, maintenance, and conference rental services to ensure full compliance of hotel operating policies, procedures, and service standards. Prepares and manages hotel budget; manages on-going profitability of the hotel, ensuring revenue, occupancy, and guest satisfaction targets are met/exceeded; delivers hotel budget goals and set other short and long-term strategic goals for hotel; develops improvement plans and carries out costs savings. Actively pursues new business opportunities in the community and develops new member relationships; participates in community activities, events, and functions to further the mission of LSUAA and increases revenue at The Cook Hotel. Oversees Lod Cook Alumni Center's conference rental services department to maximize alumni center rental revenue and deliver an excellent guest experience. Analyzes and acts on solutions to improve revenue management & forecast utilizing data from marketing and Opera hotel system. Serves as sales agent and customer-relations specialist for group and special VIP reservations including the President's Office, Board of Supervisors, etc. Coordinates occupational, food and beverage, and alcohol server licensing with CFO for hotel. Responsible for managing Room Donor records, assisting with donations, and corresponding with donors and contributors for development purposes within LSUAA. Interacts on behalf of the hotel with the main hospitality and tourism associations (LTPA, BRLA, Visit BR) and takes advantage of their resources to enhance property's placement in the community. Directs purchasing and inventory management for hotel operations. Works with IT company to oversee IT and telephone resources, maintaining services and connections for the hotel operating system, telephone system, internet Service, and cable TV/satellite music interfaces. Works with marketing to maximize the effectiveness of the hotel's advertising program. Responsibilities include Manager on Duty (MOD) or Call (MOC) scheduling and serving as one of the team managers rotating through weekend duty in-house, as needed for special events. Performs other duties and tasks as may be assigned from time to time by the Supervisor. MINIMUM QUALIFICATIONS Bachelor's degree in management, operations, hospitality, business or a related curriculum preferred or equivalent work experience. 10 years related hospitality experience in senior management role/Experience as a General Manager. Flexible schedule with the ability to work nights, weekends, holidays; overtime can be expected August-November. KNOWLEDGE, SKILLS, AND ABILITIES Strong computer skills with advanced knowledge of the Microsoft Office Suite and Opera software. Exceptional project and personnel management skills. Excellent ability to multi-task and prioritize in a busy, fast-paced environment. Strong teamwork, communication (written and oral) and interpersonal skills. Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information. Must exercise sound judgment and problem solving. Benefits In addition to excellent working conditions and competitive pay, The Cook Hotel offers a wide range of benefits. 401(k) Dental insurance Health Insurance Life insurance Paid time off Vision Insurance PIdae8687a5-
Unit Description: Sodexo Corporate Services is looking for a talented and energetic Catering Manager 3 to join our team at one of our Premier accounts Eastman in Kingsport TN! Kingsport TN is rated as one of the best places to live in TN! This Eastman location is the Global Headquarters and Manufacturing site. The current food landscape consists of 8 cafes and coffee shops across 6 buildings, and catering operations. About the Catering Program at Eastman Our catering program consist of day to day catering to the C suite executives; Lunches and Dinners, about 10 events a year that are past 5pm. the bulk of our catering is day to day catering for the manufacturing building, to includes Breakfasts and Lunches. All special events are done on site. The Catering Manager 3 support and leads a Catering Team of 3 to Seeking candidates that possess a strong customer service focus ( World Class Service) and willingness to serve, ability to listen effectively to catering customer events, experience with Executive Board Members catering events, direct and supervise catering deliveries and maintain a high level of quality for every event ordered. Experienced catering background critical for this high volume multi-site locations. Proven background in quality catering presentation, delivery and protocols. Strong organization skills, planning and staff development critical to the success of this position. Experience with computer managed catering software is a plus. This position reports to the General Manager. If you have the following skills set, we would love to hear from you: 5 plus years of exp in a Catering Manager role in Hotel, Country Club or Conference Center setting is a plus Experience managing Executive Board Members and multiple Executive Catering events from start to finish. Experience training and leading catering staff on high level customer service Exceptional communication skills, professional and customer services oriented. This position will work closely with the client and Sodexo General Manager. Entrepreneur spirit, must have flexibility in schedule Knowledgeable of MS Office programs/Familiar with Sodexo programs is a plus. Customer-driven and strong track record of in organizational development, time management and detail oriented Experience training & developing hourly/management staff, supervising and coaching Experience working with other chef's to assure food quality, menu, recipe, techniques, menu developing, food & labor cost. Must have a valid Driver's License At Sodexo , we strive to make working for our company a great experience. We offer a wide array of employee benefits; our benefits aimed at improving the quality of daily life for all of our employees. This position offers a traditional Business & Industry,Predominately M-F scheduled but must be flexible as some evenings will be required for catering. Accrue 3 weeks of paid vacation per year (first year pro-rated based on date of hire). Medical Benefits beginning date of hire, and 401K with company match eligible. Apply today ! We look forward to hearing from you. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 04, 2024
Full time
Unit Description: Sodexo Corporate Services is looking for a talented and energetic Catering Manager 3 to join our team at one of our Premier accounts Eastman in Kingsport TN! Kingsport TN is rated as one of the best places to live in TN! This Eastman location is the Global Headquarters and Manufacturing site. The current food landscape consists of 8 cafes and coffee shops across 6 buildings, and catering operations. About the Catering Program at Eastman Our catering program consist of day to day catering to the C suite executives; Lunches and Dinners, about 10 events a year that are past 5pm. the bulk of our catering is day to day catering for the manufacturing building, to includes Breakfasts and Lunches. All special events are done on site. The Catering Manager 3 support and leads a Catering Team of 3 to Seeking candidates that possess a strong customer service focus ( World Class Service) and willingness to serve, ability to listen effectively to catering customer events, experience with Executive Board Members catering events, direct and supervise catering deliveries and maintain a high level of quality for every event ordered. Experienced catering background critical for this high volume multi-site locations. Proven background in quality catering presentation, delivery and protocols. Strong organization skills, planning and staff development critical to the success of this position. Experience with computer managed catering software is a plus. This position reports to the General Manager. If you have the following skills set, we would love to hear from you: 5 plus years of exp in a Catering Manager role in Hotel, Country Club or Conference Center setting is a plus Experience managing Executive Board Members and multiple Executive Catering events from start to finish. Experience training and leading catering staff on high level customer service Exceptional communication skills, professional and customer services oriented. This position will work closely with the client and Sodexo General Manager. Entrepreneur spirit, must have flexibility in schedule Knowledgeable of MS Office programs/Familiar with Sodexo programs is a plus. Customer-driven and strong track record of in organizational development, time management and detail oriented Experience training & developing hourly/management staff, supervising and coaching Experience working with other chef's to assure food quality, menu, recipe, techniques, menu developing, food & labor cost. Must have a valid Driver's License At Sodexo , we strive to make working for our company a great experience. We offer a wide array of employee benefits; our benefits aimed at improving the quality of daily life for all of our employees. This position offers a traditional Business & Industry,Predominately M-F scheduled but must be flexible as some evenings will be required for catering. Accrue 3 weeks of paid vacation per year (first year pro-rated based on date of hire). Medical Benefits beginning date of hire, and 401K with company match eligible. Apply today ! We look forward to hearing from you. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Unit Description: Sodexo Corporate Services has an exciting opportunity as a Catering Manager for Archer Daniels Midland in Decatur, Illinois. The ideal candidate will have a strong catering background and event management experience with upscale events, and the ability to plan, execute, and coordinate multiple catering functions simultaneously. This position involves a high degree of hands-on involvement in catering events, banquet services and event management. This is a "roll up your sleeves" management position with active operational responsibilities and accountability. This position offers a Monday - Friday work schedule! Key Duties Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including; food production, inventory, product deliveries, invoices, and procurement operations Oversight of the sales process for catering and/or conference services. Works with client and customers to design events Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards Managing food and labor costs and managing daily catering operations Flexibility to work varying shifts based on catering business needs The successful candidate will: identify customer needs and expectations ensure that Sodexo and customer goals are aligned and met educate and develop rapport with clients and promote partnerships promote a customer/client centered culture that strives to exceed customer and client needs coordinate all unit catering initiatives to drive sales growth and track results maintain and improve service level resulting in increased customer satisfaction ensure all HAACP standards are followed; and/or demonstrate resourcefulness and quick responsiveness to client and customer requests Why Sodexo? Vacation, Personal and Sick Time Medical Benefits beginning date of hire 401K and Roth IRA with company match eligible Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
May 04, 2024
Full time
Unit Description: Sodexo Corporate Services has an exciting opportunity as a Catering Manager for Archer Daniels Midland in Decatur, Illinois. The ideal candidate will have a strong catering background and event management experience with upscale events, and the ability to plan, execute, and coordinate multiple catering functions simultaneously. This position involves a high degree of hands-on involvement in catering events, banquet services and event management. This is a "roll up your sleeves" management position with active operational responsibilities and accountability. This position offers a Monday - Friday work schedule! Key Duties Oversight of Sodexo resources, recipes, systems and use of catering programs to direct daily catering events including; food production, inventory, product deliveries, invoices, and procurement operations Oversight of the sales process for catering and/or conference services. Works with client and customers to design events Ensures employees have appropriate equipment, supplies and resources to perform their job, and meet goals, cost controls and deadlines as assigned Complies with budget requirements by controlling costs (i.e. labor, inventory, equipment, materials) and making adjustments when necessary Supervises employees by delegating, assigning and prioritizing activities, and monitoring operating standards Managing food and labor costs and managing daily catering operations Flexibility to work varying shifts based on catering business needs The successful candidate will: identify customer needs and expectations ensure that Sodexo and customer goals are aligned and met educate and develop rapport with clients and promote partnerships promote a customer/client centered culture that strives to exceed customer and client needs coordinate all unit catering initiatives to drive sales growth and track results maintain and improve service level resulting in increased customer satisfaction ensure all HAACP standards are followed; and/or demonstrate resourcefulness and quick responsiveness to client and customer requests Why Sodexo? Vacation, Personal and Sick Time Medical Benefits beginning date of hire 401K and Roth IRA with company match eligible Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. What We Offer: Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements: Basic Education Requirement - Associate's Degree or equivalent experience Basic Management Experience - 2 years Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Beaver Run Resort & Conference Center
Breckenridge, Colorado
Who We Are: Beaver Run Resort and Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street, at Beaver Run you're just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge with the most scenic views and most professional team, services and amenities. What You'll Do: The Employee Housing Manger oversees all housing programs and services for Beaver Run Resort's workforce housing. We have a dedicated complex, Kings Ridge Condominiums, that consists of 31 company-owned units with a capacity of 100+ employees. Employee housing is a crucial component of our staffing model and allows team members to transition into our Breckenridge community at an affordable rate. The resident population includes a mix of domestic and international employees comprised of year-round and seasonal employees. This position encompasses the entire housing experience including developing strategies, analyzing use to ensure optimization, day-to-day operations, partnering with management to provide a seamless experience for residents, communicating with residents, and maintaining and upgrading the units. This individual will coordinate with internal departments and third parties to complete necessary tasks. Beaver Run Resort is committed to creating a safe and comfortable living environment that is compliant with all regulatory requirements. The Employee Housing Manager will partner closely with the Human Resources team and report to the VP of Human Resources. Position starts at $68,000-$73,000 annual salary Supervisory Duties: Lead a team of 1-2 direct reports. Performance management including setting goals and expectations, monitoring performance, providing feedback and implementing corrective action. Identify and create development and advancement opportunities. Ensure proper adherence to company policies, procedures, and guidelines. Duties/Responsibilities: Managing day-to-day operations, including bed allocations and placement, move in and checkout, cleaning, maintenance, and resident relations. Creating and managing operational and CAMM (Capital and Major Maintenance) budgets. Administering all resident agreements and other documents associated with the housing program and property. Evaluating and establishing rental rates and overseeing payroll deductions. Developing and executing repair and preventive maintenance plans for all units. Ensuring unit quality standards are met including furnishings, appliances, kitchen inventory, etc. Addressing resident complaints and concerns. Monitoring resident activity and addressing inappropriate behavior including issuing warnings and evictions when appropriate. Creating and managing long-term asset management plan including documenting age and condition of property content and replacement and upgrade schedule. Conducting property inspections before and after occupancy for move-ins and move-outs and intermittently during occupancy. Coordinating with maintenance, refurbishment and third-party vendors to execute large scale projects and property updates. Improving resident satisfaction through effective communication and fostering a sense of community. What You'll Bring: High school diploma or GED - required 2+ years' experience in property management or related fields - preferred Experience supervising employees - preferred Demonstrated experience managing budgets - preferred Proficient computer skills, especially Excel, Word, Outlook and Teams - required English strong written and verbal - required What We Offer: Opportunity for bonuses based on performance and time worked On-site parking steps away from the lifts Employee ski pass purchasing program Hotel + Dining discounts Flexible Time Off Insurance: Health Dental Vision Optional Life, Disability, etc. 401k + match This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.
Apr 22, 2024
Full time
Who We Are: Beaver Run Resort and Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street, at Beaver Run you're just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge with the most scenic views and most professional team, services and amenities. What You'll Do: The Employee Housing Manger oversees all housing programs and services for Beaver Run Resort's workforce housing. We have a dedicated complex, Kings Ridge Condominiums, that consists of 31 company-owned units with a capacity of 100+ employees. Employee housing is a crucial component of our staffing model and allows team members to transition into our Breckenridge community at an affordable rate. The resident population includes a mix of domestic and international employees comprised of year-round and seasonal employees. This position encompasses the entire housing experience including developing strategies, analyzing use to ensure optimization, day-to-day operations, partnering with management to provide a seamless experience for residents, communicating with residents, and maintaining and upgrading the units. This individual will coordinate with internal departments and third parties to complete necessary tasks. Beaver Run Resort is committed to creating a safe and comfortable living environment that is compliant with all regulatory requirements. The Employee Housing Manager will partner closely with the Human Resources team and report to the VP of Human Resources. Position starts at $68,000-$73,000 annual salary Supervisory Duties: Lead a team of 1-2 direct reports. Performance management including setting goals and expectations, monitoring performance, providing feedback and implementing corrective action. Identify and create development and advancement opportunities. Ensure proper adherence to company policies, procedures, and guidelines. Duties/Responsibilities: Managing day-to-day operations, including bed allocations and placement, move in and checkout, cleaning, maintenance, and resident relations. Creating and managing operational and CAMM (Capital and Major Maintenance) budgets. Administering all resident agreements and other documents associated with the housing program and property. Evaluating and establishing rental rates and overseeing payroll deductions. Developing and executing repair and preventive maintenance plans for all units. Ensuring unit quality standards are met including furnishings, appliances, kitchen inventory, etc. Addressing resident complaints and concerns. Monitoring resident activity and addressing inappropriate behavior including issuing warnings and evictions when appropriate. Creating and managing long-term asset management plan including documenting age and condition of property content and replacement and upgrade schedule. Conducting property inspections before and after occupancy for move-ins and move-outs and intermittently during occupancy. Coordinating with maintenance, refurbishment and third-party vendors to execute large scale projects and property updates. Improving resident satisfaction through effective communication and fostering a sense of community. What You'll Bring: High school diploma or GED - required 2+ years' experience in property management or related fields - preferred Experience supervising employees - preferred Demonstrated experience managing budgets - preferred Proficient computer skills, especially Excel, Word, Outlook and Teams - required English strong written and verbal - required What We Offer: Opportunity for bonuses based on performance and time worked On-site parking steps away from the lifts Employee ski pass purchasing program Hotel + Dining discounts Flexible Time Off Insurance: Health Dental Vision Optional Life, Disability, etc. 401k + match This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.
Flik Hospitality Group Salary: $120000 - $135000 / year Other Forms of Compensation: bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Resident District Manager has overall responsibility for, including but not limited to: Conference, Reservations and Workplace Services. They are also responsible for overseeing the central reservations function, all aspects of conference and client center planning and extensive Workplace Services at all TIAA locations. Will ensure that all staff members deliver elevate customer service, maximized space utilization through the central booking process. Report business trends and solutions, work with TIAA divisional leadership groups to build and collaborative and cohesive working experience. Key Responsibilities: Oversight of planning, organizing, directing and evaluating the activities of the Conference Planning, Reservations and Workplace Services teams. Leading all aspects of the daily operations of the above functions through direct interface and communication with the lead members of each team. Working with the client to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the FLIK operation. Maintaining close communications with the client to ensure that the FLIK staff is going above and beyonds on an ongoing basis. Developing Quarterly Action Plans for the completion of projects crafted to improve services and enhance customer satisfaction, as part of the operation's yearly initiatives. Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed. Ensuring that current policies, procedures and guidelines are being followed by associates. Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations. Conducting weekly staff meetings, focusing on enhanced communications, departmental efficiency and customer happiness. Conducting quarterly operations reviews with the TIAA Client. Owning the FLIK Quality Assurance process within the three areas of responsibility (Workplace Services, Reservations, and Conference Planning). Maintaining a constant relationship and communication channel with the FLIK International corporate office and support team. Remain at the forefront of industry trends; suggest creative ideas to improve on space innovation and guest experience. Preferred Qualifications: Excellent organizational and administrative skills, with the ability to prioritize tasks. Knowledge of financial reporting and experience with financial/statistical analysis. Excellent oral and written communication skills. Strong digital literacy and knowledge of office technology/equipment. Extensive knowledge in event and space management with focus on event logistics and execution. Ability to think strategically in terms of both short-term and long-term objectives and challenges. An attitude to take ownership and responsibility within and outside one's job domain. Relevant proficiencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change. Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis. A college graduate with several years of related experience and 5 years of supervisory experience. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: Flik Hospitality Group JEANNE M LANE req_classification
Apr 17, 2024
Full time
Flik Hospitality Group Salary: $120000 - $135000 / year Other Forms of Compensation: bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Resident District Manager has overall responsibility for, including but not limited to: Conference, Reservations and Workplace Services. They are also responsible for overseeing the central reservations function, all aspects of conference and client center planning and extensive Workplace Services at all TIAA locations. Will ensure that all staff members deliver elevate customer service, maximized space utilization through the central booking process. Report business trends and solutions, work with TIAA divisional leadership groups to build and collaborative and cohesive working experience. Key Responsibilities: Oversight of planning, organizing, directing and evaluating the activities of the Conference Planning, Reservations and Workplace Services teams. Leading all aspects of the daily operations of the above functions through direct interface and communication with the lead members of each team. Working with the client to ensure that goals and expectations are fully understood and then communicating such expectations to the staff and incorporating them into all aspects of the FLIK operation. Maintaining close communications with the client to ensure that the FLIK staff is going above and beyonds on an ongoing basis. Developing Quarterly Action Plans for the completion of projects crafted to improve services and enhance customer satisfaction, as part of the operation's yearly initiatives. Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed. Ensuring that current policies, procedures and guidelines are being followed by associates. Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations. Conducting weekly staff meetings, focusing on enhanced communications, departmental efficiency and customer happiness. Conducting quarterly operations reviews with the TIAA Client. Owning the FLIK Quality Assurance process within the three areas of responsibility (Workplace Services, Reservations, and Conference Planning). Maintaining a constant relationship and communication channel with the FLIK International corporate office and support team. Remain at the forefront of industry trends; suggest creative ideas to improve on space innovation and guest experience. Preferred Qualifications: Excellent organizational and administrative skills, with the ability to prioritize tasks. Knowledge of financial reporting and experience with financial/statistical analysis. Excellent oral and written communication skills. Strong digital literacy and knowledge of office technology/equipment. Extensive knowledge in event and space management with focus on event logistics and execution. Ability to think strategically in terms of both short-term and long-term objectives and challenges. An attitude to take ownership and responsibility within and outside one's job domain. Relevant proficiencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change. Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis. A college graduate with several years of related experience and 5 years of supervisory experience. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: Flik Hospitality Group JEANNE M LANE req_classification
How would you like to work in nature's beauty instead of a building with four walls? I am looking for a highly talented Food & Beverage Director for a beautiful resort property with a large conference center. If you are motivated by a strong desire to be a positive part in the memories of guests, many using the facilities for momentous life events you do not want to miss out on this opportunity - apply today! Lead, direct, motivate, and hold accountable a team of professionals in order to meet and exceed goals. Maintain high standards for all campus food and beverage operations. Follow all health policies and requirements. Project can-do, winning-type attitude with high energy and enthusiasm to entire team. Hire, develop, and nurture tomorrow's managers and leaders. Requirements At least 2 years experience as a Food & Beverage Director (with Food & Beverage / Kitchen responsibilities) in a restaurant, hotel, resort, banquet center, or conference center. No more than 2 jobs in the last 5 years, 3 jobs in the last 9 years, unless you relocated or a location was closed or sold. Ability to articulate personal and team-led success stories. Valid unrestricted driver license. Strong leadership qualities. Equal Employment Opportunity Benefits Enjoy State benefits as part of employment including: Medical, dental, vision,100% funded retirement plan, Deferred compensation program, 9 paid holidays (Bonus pay if you also work the vacation), Paid Time Off (PTO), New parent leave, College loan reimbursement, Tuition reimbursement ($5,250/year)
May 01, 2024
Full time
How would you like to work in nature's beauty instead of a building with four walls? I am looking for a highly talented Food & Beverage Director for a beautiful resort property with a large conference center. If you are motivated by a strong desire to be a positive part in the memories of guests, many using the facilities for momentous life events you do not want to miss out on this opportunity - apply today! Lead, direct, motivate, and hold accountable a team of professionals in order to meet and exceed goals. Maintain high standards for all campus food and beverage operations. Follow all health policies and requirements. Project can-do, winning-type attitude with high energy and enthusiasm to entire team. Hire, develop, and nurture tomorrow's managers and leaders. Requirements At least 2 years experience as a Food & Beverage Director (with Food & Beverage / Kitchen responsibilities) in a restaurant, hotel, resort, banquet center, or conference center. No more than 2 jobs in the last 5 years, 3 jobs in the last 9 years, unless you relocated or a location was closed or sold. Ability to articulate personal and team-led success stories. Valid unrestricted driver license. Strong leadership qualities. Equal Employment Opportunity Benefits Enjoy State benefits as part of employment including: Medical, dental, vision,100% funded retirement plan, Deferred compensation program, 9 paid holidays (Bonus pay if you also work the vacation), Paid Time Off (PTO), New parent leave, College loan reimbursement, Tuition reimbursement ($5,250/year)
Responsibilities The Southbridge Hotel and Conference Center is looking for an energetic well rounded candidate to join our Food and Beverage Team! Our Wait staff serve customers by taking orders, serving food and preparing tables. An important part of the work is to make customers feel welcome and comfortable during their meal. As a waiter or waitress, your main duties would include greeting customers as they arrive and showing them to their table, serving food and drinks, making sure tables are clean and tidy. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Minimum one year of experience in a similar position dealing with the public. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Responsibilities The Southbridge Hotel and Conference Center is looking for an energetic well rounded candidate to join our Food and Beverage Team! Our Wait staff serve customers by taking orders, serving food and preparing tables. An important part of the work is to make customers feel welcome and comfortable during their meal. As a waiter or waitress, your main duties would include greeting customers as they arrive and showing them to their table, serving food and drinks, making sure tables are clean and tidy. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Minimum one year of experience in a similar position dealing with the public. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
The Southbridge Hotel and Conference Center is looking for an enthusiastic bartender to join our team and to provide an excellent drinking experience for our Guests. The successful candidate will be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers' needs and expectations. Min of 2 years' experience in a restaurant setting preferred but not required. Responsibilities Take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Minimum one year of experience in the Restaurant / Food and Beverage field. Minimum state age requirement to serve alcoholic beverages. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training a plus. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to accurately compute basic mathematical calculations. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
The Southbridge Hotel and Conference Center is looking for an enthusiastic bartender to join our team and to provide an excellent drinking experience for our Guests. The successful candidate will be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers' needs and expectations. Min of 2 years' experience in a restaurant setting preferred but not required. Responsibilities Take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment. Qualifications Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Minimum one year of experience in the Restaurant / Food and Beverage field. Minimum state age requirement to serve alcoholic beverages. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training a plus. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to accurately compute basic mathematical calculations. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Información disponible en español a continuación. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific). Él / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos los elevadores y las áreas asignadas. Él / ella también es responsable de entregar artículos como maletas planchas café etc. a las habitaciones según lo dicte el vertical del hotel. También puede incluir eventos de conserjería todas las noches limpieza y configuración de las funciones de la sala de reuniones entrega de artículos de servicio a las habitaciones a solicitud de la recepción y manejo de la camioneta cuando sea necesario (propiedad específica). QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Se requiere un diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Tiene que poseer una licencia de conductor válida para el estado aplicable (específico a la propiedad) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder mantener la calma y la objetividad bajo presión. RESPONSIBILITIES: Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Clean/Buff floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed according to hotel standards. Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner. Practice safe work habits to ensure safety to guests fellow associates and self. Handle items for "Lost and Found" according to Aimbridge Hospitality standards. At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes. Siempre usar la cortesía y etiqueta apropiada con el radio al comunicarse con otros empleados. Usar la lista de control para completar los proyectos que siguen según asignados. Remover todos los objetos (por ejemplo: bandejas de room service basura etc.) de los pasillos para huéspedes y llevarlos a el área para servicio o la Oficina de Housekeeping según apropiado. Practicar hábitos de trabajo seguros para asegurar la seguridad de los huéspedes los compañeros de trabajo y de sí mismo. Tratar los pedidos para ayuda con maletas o el registrado / desocupado de los cuartos de manera simpática eficiente y cortés. Bregar con artículos "Perdidos y Hallados" de acuerdo con las normas del hotel. Al fin del turno entregar todas las llaves y las hojas de deberes asignados a la Oficina de Housekeeping. Llevar a cabo otra tarea según asignada por el supervisor o gerente. The newly renovated Minneapolis Marriott Northwest All-Suite hotel offers all of our guests first class service and amenities such as Wadsworth Restaurant and Bar, Boundary Waters Café, indoor heated pool and well-equipped fitness center. Our 60,000 sq.ft Conference and Event center features 27 versatile and elegant spaces including customized room set-ups, innovative technology, Chef curated food and beverage options as well as professional Marriott Certified Conference and Event Planners. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan