Location: Jefferson Department: Table Games Position Title: Table Games Dealer Position Summary: The Table Games Dealer is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Conduct assigned table game according to policy and procedure Make payoffs and handle customer table action Maintain security and integrity of assigned game Make cash transactions Open and close table games Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Dealers have been averaging over $20 an hour with tips! ( tips are not guaranteed) This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 07, 2024
Full time
Location: Jefferson Department: Table Games Position Title: Table Games Dealer Position Summary: The Table Games Dealer is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Conduct assigned table game according to policy and procedure Make payoffs and handle customer table action Maintain security and integrity of assigned game Make cash transactions Open and close table games Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Dealers have been averaging over $20 an hour with tips! ( tips are not guaranteed) This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Location: Emmetsburg Department: Table Games Position Title: Table Games Dealer Position Summary: The Table Games Dealer is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Conduct assigned table game according to policy and procedure Make payoffs and handle customer table action Maintain security and integrity of assigned game Make cash transactions Open and close table games Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Dealers have been averaging over $20 an hour with tips! ( tips are not guaranteed) This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 07, 2024
Full time
Location: Emmetsburg Department: Table Games Position Title: Table Games Dealer Position Summary: The Table Games Dealer is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Conduct assigned table game according to policy and procedure Make payoffs and handle customer table action Maintain security and integrity of assigned game Make cash transactions Open and close table games Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Dealers have been averaging over $20 an hour with tips! ( tips are not guaranteed) This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
GET PAID WHILE YOU TRAIN JOB SUMMARY:The Table Games Trainee will learn to be a Table Games Dealer, starting with Blackjack. COMPENSATION: $13.25 per hour for Training (3 or 5 weeks) $52,000 Base Salary after GraduationJOB FUNCTIONS: Learn the knowledge of dealing policies and gaming procedures Learn how to deal games in accordance with internal controls and Maryland Lottery Gaming Control Commission regulations Learn to achieve Dealer efficiency metrics Learning how to protect and control of the game Learn how to exchange currency for gaming chips and pay or collect bets JOB QUALIFICATIONS: Must be at least 21-years of age Must be able to work Overnight shifts after Graduating Awesome communication skills
May 06, 2024
Full time
GET PAID WHILE YOU TRAIN JOB SUMMARY:The Table Games Trainee will learn to be a Table Games Dealer, starting with Blackjack. COMPENSATION: $13.25 per hour for Training (3 or 5 weeks) $52,000 Base Salary after GraduationJOB FUNCTIONS: Learn the knowledge of dealing policies and gaming procedures Learn how to deal games in accordance with internal controls and Maryland Lottery Gaming Control Commission regulations Learn to achieve Dealer efficiency metrics Learning how to protect and control of the game Learn how to exchange currency for gaming chips and pay or collect bets JOB QUALIFICATIONS: Must be at least 21-years of age Must be able to work Overnight shifts after Graduating Awesome communication skills
JOB SUMMARY: The Table Games Dealer performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal craps game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-KeyHarrah's has the right to make changes to this job description whenever necessary.
May 06, 2024
Full time
JOB SUMMARY: The Table Games Dealer performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal craps game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-KeyHarrah's has the right to make changes to this job description whenever necessary.
Must be ready to supervise or dealTable Games as business demands.As aSupervisor: oversees operations of assigned pit area, ensuring excellentcustomer service and accurate ratings for all guests. Responsible for theleadership of a team of Dealers. Keeps the team up-to-date with all pertinentinformation, provides input on dealers' performance to full-time supervisor.Handles guest complaints/disputes in a calm, professional manner. Providesvigilant monitoring of all games to ensure game integrity. Keeps Casino Managerup-to-date on required information. Preferred 2 - 4 years table games experience preferably with craps. Must be willing to work other shifts and daysof the week to cover for other supervisor shifts. Qualifications:Demonstrate a highprobability to develop strong leadership skills with a clear focus on guestservice and employee relations. Strong technical skills in pit operations aremandatory.Knowledge of tablegames. Understanding of Title 31. Dual Rate Supervisor may observe employeesreceiving performance reviews, corrective or positive feedback or one-on-one's,in order to increase their knowledge of a full time supervisor position.Ensure a friendly,hospitable, exciting, and professional environment for the guest to enjoy.Create a friendlyand courteous environment among all employees. Maintain a professional andexemplary attitude and work ethic.Be alert to anyunusual or questionable activity by employees or customers and take appropriateaction to correct the situation within established policies and procedures.Monitor the volumeand quality of pit business and adjust game spread and table limits asappropriate within established policy.Must be able tostand continuously, for long amounts of time, in areas containing secondarysmoke, high noise levels, bright lights, and dust.
May 01, 2024
Full time
Must be ready to supervise or dealTable Games as business demands.As aSupervisor: oversees operations of assigned pit area, ensuring excellentcustomer service and accurate ratings for all guests. Responsible for theleadership of a team of Dealers. Keeps the team up-to-date with all pertinentinformation, provides input on dealers' performance to full-time supervisor.Handles guest complaints/disputes in a calm, professional manner. Providesvigilant monitoring of all games to ensure game integrity. Keeps Casino Managerup-to-date on required information. Preferred 2 - 4 years table games experience preferably with craps. Must be willing to work other shifts and daysof the week to cover for other supervisor shifts. Qualifications:Demonstrate a highprobability to develop strong leadership skills with a clear focus on guestservice and employee relations. Strong technical skills in pit operations aremandatory.Knowledge of tablegames. Understanding of Title 31. Dual Rate Supervisor may observe employeesreceiving performance reviews, corrective or positive feedback or one-on-one's,in order to increase their knowledge of a full time supervisor position.Ensure a friendly,hospitable, exciting, and professional environment for the guest to enjoy.Create a friendlyand courteous environment among all employees. Maintain a professional andexemplary attitude and work ethic.Be alert to anyunusual or questionable activity by employees or customers and take appropriateaction to correct the situation within established policies and procedures.Monitor the volumeand quality of pit business and adjust game spread and table limits asappropriate within established policy.Must be able tostand continuously, for long amounts of time, in areas containing secondarysmoke, high noise levels, bright lights, and dust.
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or olderLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
May 01, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Deals the games in accordance with company policies and procedures and applicable gaming regulations Protects and controls the game Interacts with guests, delivering the highest level of customer service Notifies supervisor or shift manager of any issues or irregularities Exchanges currency for gaming chips; accurately pays or collects bets Performs other duties as assigned Game knowledge must include Craps and Pitch. EDUCATION and/or EXPERIENCE: High School diploma or equivalent (GED) required 1 year dealing experience or successful completion of an approved course of study in Table Games Must be able to obtain a MS Gaming permit Proven knowledge in, and ability to deal assigned games; lengths of experience must be commensurate with the level of skill required for the specific game Must be able to speak, read, and write in English Must be 21 years of age or olderLANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to respond to visual and aural cues.REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to maneuver to all areas of the casino. Must be able to stand for the majority of assigned shift. Must be able to reach in front of body, grip and hold item Must be able to work in an noise-filled environment where smoking is permitted
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
May 06, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 06, 2024
Full time
JOB SUMMARY:Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor KEY JOB FUNCTIONS: Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members' productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members' questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters. Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all team members. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses team member performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely. Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play. Presents oneself as a credit to the company and encourages others to do the same. Leads by example. Serves as a role model to all team members at all times. Supports department, property, and company initiatives without reservation. Perform other job duties as assigned. EDUCATIONS and/or EXPERIENCE:High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity. SOCIAL SKILLS AND EXPERIENCE:Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required. MATHMATICAL SKILLS:Excellent math skills and the ability to multi-task are required. PHYSICAL DEMANDS:Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS:Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to the gaming floor is required. DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Job Description Location: Clinton Department: Table Games Position Title: Dual-Rate Table Games Supervisor Position Summary: The Dual-Rate Table Games Supervisor is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Supervisor - develops and manages the skills of the dealers Responsible for the security and integrity of the Pit Games Responsible for the player tracking and maintaining accurate records of the table accounting Dealer - ability to control the speed of the games Multi-task in dealing cards, counting, and entertaining all guests involved in the game Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Salary: $4.92/$14.75 / per hour plus tips and attendance incentive This position is paid hourly and will earn additional compensation from tips. This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
May 02, 2024
Full time
Job Description Location: Clinton Department: Table Games Position Title: Dual-Rate Table Games Supervisor Position Summary: The Dual-Rate Table Games Supervisor is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Supervisor - develops and manages the skills of the dealers Responsible for the security and integrity of the Pit Games Responsible for the player tracking and maintaining accurate records of the table accounting Dealer - ability to control the speed of the games Multi-task in dealing cards, counting, and entertaining all guests involved in the game Other duties as assigned Schedule: The schedule for this position is classified as full-time Salary: Salary: $4.92/$14.75 / per hour plus tips and attendance incentive This position is paid hourly and will earn additional compensation from tips. This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
May 01, 2024
Full time
About the Role The Table Games Supervisor is responsible for the operation of assigned game area; including performance development of dealers and ensuring guest service. Position Responsibilities Hassle free guest and internal processes Compliance with internal controls and regulatory requirements Commitment and compliance to responsible gaming and responsible alcohol service standards Compliance with all rules of the game and regulatory requirements Establish and implement all required policies and procedures Dealer delivery of flawless and friendly service Common sense approach to dealer work standards Walk the casino floors, be visible to the table games staff throughout the shift and welcome customers to the facility on a continuous basis Review suspicious customer behavior, identify instances of card counting, cheating or marking and notify the authorities when needed Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be able to bend, twist and lean as needed Math skills to add values accurately and quickly Must be able to lift/push/pull up to 10 pounds Requirements What's Required Five years' casino experience with a minimum of three years in a supervisory role in table games In-depth knowledge of traditional casino games including but not limited to Roulette, Poker, Craps, Blackjack, Baccarat, Pai Gow, etc. Excellent leadership, communication, and problem-solving skills Ability and agility to work as business dictates (weekends will present peak demand Ability to effectively communicate in English (Read, Write, Speak & Understand). Benefits Free meal on shift Training & Development
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
May 06, 2024
Full time
JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications:JOB SUMMARY:This position is responsible for dealingcasino games as assigned in order to provide a courteous and entertainingexperience for Caesars Entertainment guests and generate revenue for thedepartment KEY JOB FUNCTIONS: Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity. Provides gaming instructions to guestswhen requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game,while all the time protecting company assets. Assists guests by answering generalquestions and handling special requests in order to provide them with courteousservice. Actively supports and sells currentmarketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed inorder to provide new hires with adequate on the job training. Provides game protection by keepingvisual contact of all guests and game layout, and reporting any suspiciousactivity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls,all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendlyconversations with guests. Assists supervisors with Total Rewardscheck-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensuresadherence to established rules, policies and procedures. Demonstrates a pleasant andenthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalentpreferred. Successfully completes a CaesarsEntertainment Inc. blackjack school. Applies for and receives approval to attendother Caesars Entertainment table games schools, or has prior dealingexperience. Must be able to successfullypass a Caesars Entertainment dealing audition. Must pass pre-employment Math testwith score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including abilityto add, subtract, multiply and divide Excellent guest service andinterpersonal skills Good communication skills Flexibility to accommodate changingbusiness demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. Adheres to all regulatory, company anddepartment policies and procedures PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS: Visual and auditory range must includeimmediate environment. Ability to stand for long periods oftime Musthave the manual dexterity deal cards Mobility to move about the property Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel. Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.Disclaimer This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
May 06, 2024
Full time
JOB SUMMARY:This position is responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department KEY JOB FUNCTIONS: Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity. Provides gaming instructions to guests when requested or as assigned in order to encourage gaming activity. Deals a procedurally correct game, while all the time protecting company assets. Assists guests by answering general questions and handling special requests in order to provide them with courteous service. Actively supports and sells current marketing promotions, and is a strong advocate of the Total Rewards program. Sponsors new dealers as needed in order to provide new hires with adequate on the job training. Provides game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor. Maintains a continuous inspection of deck(s) and dice, roulette balls, all gaming equipment, insuring the integrity of their assigned game. Initiates courteous and friendly conversations with guests. Assists supervisors with Total Rewards check-in and accurate tracking, and marker issuance and buy-backs. Assists guests in playing and ensures adherence to established rules, policies and procedures. Demonstrates a pleasant and enthusiastic demeanor at all times. EDUCATION and/or EXPERIENCE: High school graduate or equivalent preferred. Successfully completes a Caesars Entertainment Inc. blackjack school. Applies for and receives approval to attend other Caesars Entertainment table games schools, or has prior dealing experience. Must be able to successfully pass a Caesars Entertainment dealing audition. Must pass pre-employment Math test with score of 80% or better - 20 problem minimum QUALIFICATIONS: Literate and fluent in English Mathematical skills, including ability to add, subtract, multiply and divide Excellent guest service and interpersonal skills Good communication skills Flexibility to accommodate changing business demands; i.e., schedule changes and overtime. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Visual and auditory range must include immediate environment. Ability to stand for long periods of time Must have the manual dexterity deal cards Mobility to move about the property Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
All Dealers: 6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Age requirements: 21 years of ageDual Rate Supervisors: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring those that are exceedingly difficult to the Casino Manager - Table Games or Director Table Games. Must present a well-groomed appearance. Age requirements: 21 years of ageTable Games Service Supervisor: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager. Assures guest development by 1) interacting with guests2) modeling interactive skills with guests and fellow employees.Must present a well-groomed appearance. Age requirements: 21 years of age Caesars Entertainment reserves the right to amend the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Same Posting Description for Internal and External Candidates
May 06, 2024
Full time
All Dealers: 6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Age requirements: 21 years of ageDual Rate Supervisors: Operating two to eight table games on an assigned shift. Working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring those that are exceedingly difficult to the Casino Manager - Table Games or Director Table Games. Must present a well-groomed appearance. Age requirements: 21 years of ageTable Games Service Supervisor: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager. Assures guest development by 1) interacting with guests2) modeling interactive skills with guests and fellow employees.Must present a well-groomed appearance. Age requirements: 21 years of age Caesars Entertainment reserves the right to amend the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Same Posting Description for Internal and External Candidates
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
May 06, 2024
Full time
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table games and/or Live Poker Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
May 01, 2024
Full time
JOB SUMMARY The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. QUALIFICATIONS High school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures ESSENTIAL FUNCTIONS Complies with Indiana Gaming Commission Regulations, approved internal controls as well as company policies. Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Deal Table games and/or Live Poker Control pace of the game and inform the Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Change over deck of cards or dice, inspect and mix cards. Verify bank roll fills with the supervisor and security personnel. Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with gate rules and minimums set. Close game, sort cards, balance rack, count chips, and sign off with the supervisor. Assist guests with questions on casino activities or refer to appropriate personnel. Other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS Must be able to stand and deal for extended periods of time Must be able to consistently meet the appearance and uniform standards for this position Responds to visual and aural cues Must have the manual dexterity to manipulate cards Must be able to reach, bend, twist, turn, grab, grip, sort and stack Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR: Access to gaming floor required
Job Duties Responsible for efficient dealing on a particular game. Follows approved policies, procedures and regulatory requirements of a particular game. Initiates and promotes positive customer relations. Provides Family Style Service at all times. May perform other duties as assigned. Minimum Qualifications High School Diploma or equivalent experience required. Trained and/or experienced in a minimum of two casino table games. Required to perform customer service standards of the department. Must be knowledgeable of the Casino Control Act and respective gaming regulations.
May 01, 2024
Full time
Job Duties Responsible for efficient dealing on a particular game. Follows approved policies, procedures and regulatory requirements of a particular game. Initiates and promotes positive customer relations. Provides Family Style Service at all times. May perform other duties as assigned. Minimum Qualifications High School Diploma or equivalent experience required. Trained and/or experienced in a minimum of two casino table games. Required to perform customer service standards of the department. Must be knowledgeable of the Casino Control Act and respective gaming regulations.
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
May 01, 2024
Full time
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. ESSENTIAL JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your Manager. Assures guest development by 1) interacting with guests 2) modeling interactive skills with guests and fellow employees. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Changes cards/dice. Opens and closes games. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Prepares and coordinates the periodical performance review of assigned personnel as determined by management. Understands and enforces all company policies and procedures. Informs Casino Manager of potential safety problems. Maintains key security. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. Ensuring your dealers are delivering the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met. Consistently and constantly communicating all needs and concerns within your daily work environment to your manager. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able stand for long periods of time. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
May 06, 2024
Full time
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. ESSENTIAL JOB FUNCTIONS: Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your Manager. Assures guest development by 1) interacting with guests 2) modeling interactive skills with guests and fellow employees. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Changes cards/dice. Opens and closes games. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Prepares and coordinates the periodical performance review of assigned personnel as determined by management. Understands and enforces all company policies and procedures. Informs Casino Manager of potential safety problems. Maintains key security. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time. Ensuring your dealers are delivering the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met. Consistently and constantly communicating all needs and concerns within your daily work environment to your manager. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able stand for long periods of time. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
Dice/Craps DealersResponsible for all aspects of Craps/Dice dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Must be willing to work any day of the week and any shift. Current specific game requirements, i.e., Craps, Dice, Table Game DealersResponsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles Party-Pit Dealers (Entertainment) Deal games at pace that delivers consistent, continuous action for guests. Greet guests promptly and courteously. Create environment where guests can have fun at his/her table.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 6-month dealer experience. Work requires ability to perform basic math functions. Dual Rate SupervisorsThe Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations, and procedures pertinent to Pit operations Pit Clerk Full Time (Caesars Palace) Req# 45566 Responsible for the data input and various clerical functions of the casino pit. The position requires strong diligence. Experienced with data entry which requires operating a computer. Heavy computer input and/or information source for hotel marketing, credit, and auditing reports. Handling rating slips, fills and credit as well as issuing and buying back markers. Qualifications: Work requires a minimum age of 21. Work requires effective communication in English, both verbal and written form in a professional manner Work requires ability to perform basic math functions. Dealers Part Time Responsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest. Qualifications:6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack,Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Arcade Attendants Responsible for using all aspects of Family Style Service, the Arcade Attendant ensures a safe, fun-filled, and exciting environment for our Arcade guests. Provides change for Arcade guests and oversees the children's area.Qualifications: Work requires a minimum age of 18 years. Literate and fluent in English Courteous attitude Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Ability to perform basic math skills. Floor Person SlotsResponsible for The Slot Floor Person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service always.Qualifications: One-year previous slot floor-person experience preferred. Must keep a well groom appearance. Must be 21 years of age. Must be able to mentally add, subtract and multiply large amounts of money at rapid and accurate pace. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.
May 01, 2024
Full time
Dice/Craps DealersResponsible for all aspects of Craps/Dice dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Must be willing to work any day of the week and any shift. Current specific game requirements, i.e., Craps, Dice, Table Game DealersResponsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest.Qualifications: Work requires a minimum age of 21. 6 months multiple games dealing experience required. Current specific game requirements, i.e., Blackjack, Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles Party-Pit Dealers (Entertainment) Deal games at pace that delivers consistent, continuous action for guests. Greet guests promptly and courteously. Create environment where guests can have fun at his/her table.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 6-month dealer experience. Work requires ability to perform basic math functions. Dual Rate SupervisorsThe Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.Qualifications: Work requires a minimum age of 21. Work requires a minimum of 3 years pit operation experience. Knowledge of casino rules, regulations, and procedures pertinent to Pit operations Pit Clerk Full Time (Caesars Palace) Req# 45566 Responsible for the data input and various clerical functions of the casino pit. The position requires strong diligence. Experienced with data entry which requires operating a computer. Heavy computer input and/or information source for hotel marketing, credit, and auditing reports. Handling rating slips, fills and credit as well as issuing and buying back markers. Qualifications: Work requires a minimum age of 21. Work requires effective communication in English, both verbal and written form in a professional manner Work requires ability to perform basic math functions. Dealers Part Time Responsible for all aspects of dealing assigned games and assists the Table Games Service Supervisor in tracking play and game observation. Greets and recruits new casino customers while providing friendly, excellent service to every guest. Qualifications:6 months multiple games dealing experience required in. (Current specific game requirements, i.e., Blackjack,Roulette, Craps, Dice, Baccarat and/or Pai Gow Tiles, available upon request in Employment Center.) Must possess excellent customer relations and communication skills. Must be willing to work any day of the week and any shift. Must be able to have a good relationship with co-workers and work as a team. Must present a well-groomed appearance. Arcade Attendants Responsible for using all aspects of Family Style Service, the Arcade Attendant ensures a safe, fun-filled, and exciting environment for our Arcade guests. Provides change for Arcade guests and oversees the children's area.Qualifications: Work requires a minimum age of 18 years. Literate and fluent in English Courteous attitude Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Ability to perform basic math skills. Floor Person SlotsResponsible for The Slot Floor Person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service always.Qualifications: One-year previous slot floor-person experience preferred. Must keep a well groom appearance. Must be 21 years of age. Must be able to mentally add, subtract and multiply large amounts of money at rapid and accurate pace. EQUAL EMPLOYMENT OPPORTUNITY: The Company provides equal employment opportunity for all applicant and Team Members. The Company does not discriminate on the basis of any legally protected characteristics, including: race, color, religion, creed, sex, sexual orientation, pregnancy (including childbirth and related medical conditions), age (as defined under applicable law), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), gender identity or expression, veteran status or any other consideration protected by federal, state or local laws. This policy applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfers and other terms and conditions of employment (including training). Any concerns or complaints regarding a violation or potential violation of this policy should be brought forward using the procedure for making complaints set forth in the Anti-Harassment policy.