Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
May 07, 2024
Full time
Job Description: Assistant Food and Beverage Manager Department: Food and Beverage Reports to: Food and Beverage Manager Location: Wild Rose Casino & Hotel Jefferson, IA Position Summary: The Assistant Food & Beverage Manager will assist in overseeing and supervising our dynamic food and beverage department. With comprehensive authority, you will help provide and direct all facets of our food and beverage operations, including the bar, restaurant, and kitchen, ensuring strict compliance with health department regulations. Your responsibilities will encompass a range of duties, including but not limited to scheduling and supervising food and beverage staff, managing inventories, facilitating orders, conducting staff training, creating, and maintaining budgets and revenue projections, developing, and implementing policies and procedures, overseeing cash control protocols, and efficiently resolving guest complaints. Your pivotal role will contribute to the seamless functioning and success of our food and beverage operations, with a focus on creative menu creation, precise costing, and vigilant cost controls. Essential Duties and Responsibilities: Menu Planning and Pricing: Develop innovative and enticing menus for the casino bar, bar and grill, and banquet facilities. Analyze market trends, customer preferences, and competitor offerings to ensure competitive and appealing culinary selection. Implement pricing strategies that align with the overall business goals and maintain profitability. Guest Experience: Focus on delivering exceptional guest experiences by maintaining high standards of service, quality, and cleanliness. Regularly monitor customer feedback and implement improvements based on reviews and comments. Train and motivate staff to provide outstanding customer service and create a positive atmosphere for guests. Operational Management: Oversee the day-to-day operations of the casino bar, bar and grill, and banquet facilities. Monitor inventory levels, order supplies, and ensure efficient stock rotation to minimize waste. Collaborate with the kitchen and bar staff to maintain high food and beverage quality standards. Technology Integration: Stay informed about new and emerging technologies in the food and beverage industry. Implement and optimize technology solutions for ordering, inventory management, and staffing to enhance efficiency. Utilize point-of-sale (POS) systems and other relevant technology to streamline processes. Staffing: Recruit, train, and manage a skilled and motivated team of kitchen and service staff. Develop and implement staffing schedules that align with business demand. Conduct regular performance evaluations, provide feedback, and support professional development Supervisory Responsibilities: Back of house staff Front of house staff Culinary team Qualifications and Requirements: Gaming License Must be able to obtain and retain, through IRGC, a state of Iowa gaming license. Position Experience: Proven experience as a Food and Beverage Manager or similar role in a high-volume hospitality setting. In-depth knowledge of menu planning, pricing strategies, and industry trends. Strong leadership and organizational skills with the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills to interact effectively with guests, staff, and management. Familiarity with point-of-sale systems and proficiency in utilizing technology for operational enhancements. Understanding of health and safety regulations and ability to ensure compliance. Education: Bachelor's degree in hospitality management, Business Administration, or related field is preferred. Interpersonal Skills: Excellent internal and external guest service skills are required. High degree of EQ required. Proven and demonstrated organizational and leadership qualities. Must be able to work cohesively, as a team, with members of all levels of the organization including senior leadership-Suite members, and owners. Work Environment/Physical Demands: Office environment with long periods of sitting. Continuing use of standard business equipment. Travel to sites may be required. Wild Rose sites can be busy, bright and/or low-lighting settings, loud, labor intensive. It should be noted that smoking is allowed by guests at Iowa casinos, gaming floors may be smoky. Attendance Note: Wild Rose Casino & Hotels is in operation seven days a week, 365 days a year. Employees can be required to workdays, evenings, weekends, holidays, split shifts and overtime. Critical features of this job are described under the heading on the job description. Nothing in this job description restricts Wild Rose Casino & Resorts right to assign or reassign duties and responsibilities to this job at any time.
Raleigh-Durham Embassy Suites
Cary, North Carolina
Hotel: Raleigh Durham Embassy Suites Banquet Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence FULL TIME $18 TO $20 Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests. These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork). Primary Purpose: The primary purpose of the Banquet Supervisor is to ensure that guests have an excellent banquet experience while directing the staff in servicing banquet related activities to ensure a successful function and repeat business. Preferred Audio Visual knowledge and experience. Work Performed: The Banquet Supervisor will be tasked with the following duties, responsibilities, and assignments: Execute Banquet Event Orders for business meetings and social events; Responsible for all aspects for each function including, coordinating with vendors and other departments; Ensure opening and closing side work is completed by the staff on and ongoing and consistent basis; Assist the Banquet Manager or All Purpose Manager (APM) with hiring, training, and directing banquet staff as well as with managing inventory; Confirm the table complements (salt, pepper, sugar, breadbaskets.) have been properly cleaned and filled; Set up banquet meeting space per room set-up instructions (classroom, theater, u-shaped, etc.), serve banquet function, tear down tables and clean event space; Monitor and maintain cleanliness, sanitation and organization of banquet spaces; Maintain communication with the guest contact person for guest needs, acknowledging and responding to all guest requests; Set-up, operate and dismantle audio-visual equipment; Demonstrate a strong working knowledge of maintenance and usage of all Audio-Visual equipment; Conduct appropriate coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: At least 6 months of related banquet experience Previous related supervisory/leadership experience Prior customer service experience Preferred Prior Experience: 2+ years banquet experience Prior hospitality experience Required Licenses/ Certification: Food Safety certificate or complete training during initial 90 days. Alcohol certification or complete training during initial 90 days. Required Technology: Basic Microsoft Office experience Preferred Technology: Delphi Experience Physical: Ability to lift, pull and push up to 50 pounds regularly Ability to bend and squat repeatedly Ability to walk and stand for duration of scheduled shift Other: Flexible to working days, early mornings, evenings, nights, weekends and holidays. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
May 02, 2024
Full time
Hotel: Raleigh Durham Embassy Suites Banquet Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence FULL TIME $18 TO $20 Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests. These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork). Primary Purpose: The primary purpose of the Banquet Supervisor is to ensure that guests have an excellent banquet experience while directing the staff in servicing banquet related activities to ensure a successful function and repeat business. Preferred Audio Visual knowledge and experience. Work Performed: The Banquet Supervisor will be tasked with the following duties, responsibilities, and assignments: Execute Banquet Event Orders for business meetings and social events; Responsible for all aspects for each function including, coordinating with vendors and other departments; Ensure opening and closing side work is completed by the staff on and ongoing and consistent basis; Assist the Banquet Manager or All Purpose Manager (APM) with hiring, training, and directing banquet staff as well as with managing inventory; Confirm the table complements (salt, pepper, sugar, breadbaskets.) have been properly cleaned and filled; Set up banquet meeting space per room set-up instructions (classroom, theater, u-shaped, etc.), serve banquet function, tear down tables and clean event space; Monitor and maintain cleanliness, sanitation and organization of banquet spaces; Maintain communication with the guest contact person for guest needs, acknowledging and responding to all guest requests; Set-up, operate and dismantle audio-visual equipment; Demonstrate a strong working knowledge of maintenance and usage of all Audio-Visual equipment; Conduct appropriate coaching and accountability of food and beverage associates when service, performance, or cleanliness standards are not met; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: At least 6 months of related banquet experience Previous related supervisory/leadership experience Prior customer service experience Preferred Prior Experience: 2+ years banquet experience Prior hospitality experience Required Licenses/ Certification: Food Safety certificate or complete training during initial 90 days. Alcohol certification or complete training during initial 90 days. Required Technology: Basic Microsoft Office experience Preferred Technology: Delphi Experience Physical: Ability to lift, pull and push up to 50 pounds regularly Ability to bend and squat repeatedly Ability to walk and stand for duration of scheduled shift Other: Flexible to working days, early mornings, evenings, nights, weekends and holidays. When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights:
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 07, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Additional Information Full Time, Weekend Availability, Smart Serve Job Number Job Category Food and Beverage & Culinary Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Full Time, Weekend Availability, Smart Serve Job Number Job Category Food and Beverage & Culinary Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information Pay: $22.49/hour Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.49 to $22.49 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Pay: $22.49/hour Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.49 to $22.49 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information Pay: $22.49/hour Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.49 to $22.49 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 06, 2024
Full time
Additional Information Pay: $22.49/hour Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $22.49 to $22.49 per hour. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
ESSENTIAL JOB FUNCTIONS: Accurately sets up for all meeting and catered functions according to BEO specifications, including tables, chairs, and audio visual equipment. Tears down meetings and catered functions. Moves and stores all furniture and equipment needed for setting up and tearing down banquet functions. Possesses thorough knowledge of functions listed on BEOs. Ensures that meeting rooms and prefunction area are cleaned on a daily basis. Adheres to regulatory, departmental and company policies and guidelines. Assists in execution of banquet operations before, during and after an event ADDITIONAL JOB DUTIES: Able to serve when necessary. Other duties as assigned Ensures that all required items are in place prior to each function. Maintains and inventories all supplies and equipment in the banquet storage room. Maintains a good rapport and professional relationship in all dealings with other departments. Reports any equipment repair requirements or safety concerns to Banquet Supervisor EDUCATIONS AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of banquet, food or event setup preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be detail oriented Must be able to read and understand written and verbal instruction. Must be self -motivated Must demonstrate pride in work and able to work with minimal or no supervision. Must be able to communicate with guests to meet their immediate needs. Must be able to maintain composure under all situations. Must have the ability to work independently and as a team member. Must be able to read, write, and understand English. Must have great organizational and planning skills Must present a well groomed appearance. PHYSICAL DEMANDS AND WORKENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must have mobility to arrange banquet room walls, tables, chairs, and manuever about the banquet rooms quickly and easily. Must possess manual dexterity. Must have the ability to walk or be on feet for long periods of time Must be able to lift and carry 100 pounds including but not limited to large oval serving trays containing food and beverage, banquet tables and banquet chairs. Must be able to reach, bend, kneel and stoop Must possess visual acuity Visual field to include near and far distances. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to maneuver around a kitchen setting and all banquet areas
May 06, 2024
Full time
ESSENTIAL JOB FUNCTIONS: Accurately sets up for all meeting and catered functions according to BEO specifications, including tables, chairs, and audio visual equipment. Tears down meetings and catered functions. Moves and stores all furniture and equipment needed for setting up and tearing down banquet functions. Possesses thorough knowledge of functions listed on BEOs. Ensures that meeting rooms and prefunction area are cleaned on a daily basis. Adheres to regulatory, departmental and company policies and guidelines. Assists in execution of banquet operations before, during and after an event ADDITIONAL JOB DUTIES: Able to serve when necessary. Other duties as assigned Ensures that all required items are in place prior to each function. Maintains and inventories all supplies and equipment in the banquet storage room. Maintains a good rapport and professional relationship in all dealings with other departments. Reports any equipment repair requirements or safety concerns to Banquet Supervisor EDUCATIONS AND/OR EXPERIENCE: High school diploma or GED preferred 1-3 years of banquet, food or event setup preferred QUALIFICATIONS:The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position. Must be detail oriented Must be able to read and understand written and verbal instruction. Must be self -motivated Must demonstrate pride in work and able to work with minimal or no supervision. Must be able to communicate with guests to meet their immediate needs. Must be able to maintain composure under all situations. Must have the ability to work independently and as a team member. Must be able to read, write, and understand English. Must have great organizational and planning skills Must present a well groomed appearance. PHYSICAL DEMANDS AND WORKENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Must have mobility to arrange banquet room walls, tables, chairs, and manuever about the banquet rooms quickly and easily. Must possess manual dexterity. Must have the ability to walk or be on feet for long periods of time Must be able to lift and carry 100 pounds including but not limited to large oval serving trays containing food and beverage, banquet tables and banquet chairs. Must be able to reach, bend, kneel and stoop Must possess visual acuity Visual field to include near and far distances. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing loud noise. Must be able to maneuver around a kitchen setting and all banquet areas
Job Description Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed Address guest concerns and react quickly and professionally Train Supervisors in the absence of a trainer Provide coaching and support, including conducting performance evaluations Support the recruitment of Banquet team members Balance operational, administrative and Colleague needs Conduct regularly scheduled departmental meetings Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized Manage the departmental budget Scheduling and payroll support for the Banquet department Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned
May 04, 2024
Full time
Job Description Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed Address guest concerns and react quickly and professionally Train Supervisors in the absence of a trainer Provide coaching and support, including conducting performance evaluations Support the recruitment of Banquet team members Balance operational, administrative and Colleague needs Conduct regularly scheduled departmental meetings Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized Manage the departmental budget Scheduling and payroll support for the Banquet department Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned
Pay: $0 per year - $0 per year At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff. Join our Pack: • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & Responsibilities Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service Define banquet staff performance requirements and develop action plans for achievement of goals Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions Supervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the client Oversee the clean up process of function room and proper breakdown and storage of all equipment Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards Process billing information using a POS system with accuracy and attention to detail Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards. Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilities Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 2 years supervisory experience in food & beverage Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Must be flexible regarding scheduling based on business demands Successful completion of criminal background check and drug screen Desired Qualifications & Traits Previous Banquet supervisory experience Strong leadership skills and proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Application Instructions We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
May 04, 2024
Full time
Pay: $0 per year - $0 per year At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff. Join our Pack: • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & Responsibilities Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service Define banquet staff performance requirements and develop action plans for achievement of goals Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions Supervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the client Oversee the clean up process of function room and proper breakdown and storage of all equipment Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards Process billing information using a POS system with accuracy and attention to detail Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards. Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilities Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 2 years supervisory experience in food & beverage Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Must be flexible regarding scheduling based on business demands Successful completion of criminal background check and drug screen Desired Qualifications & Traits Previous Banquet supervisory experience Strong leadership skills and proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Application Instructions We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 2 NOC Group: Restaurant and Food Service Managers (60030) NOC Job Title: Food Services Manager Job Location(s) 55 Lebovic Avenue, Scarborough. M1L 0H2, ON. Job Description Interview, hire and train new employees Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Monitor compliance with health and fire regulations regarding food preparation and serving. Monitor activities of staff to ensure safety or compliance with rules Respond to customer preferences and complaints. Schedule staff hours and assign duties Manage the inventory and order food and beverages, equipment, and supplies Oversee the day-to-day operations and oversee food and beverages prepation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Requirements: Completion of college or other program in this field is required. Minimum 1 year of work experience of supervisory position in a food service sector is required. How to Apply Email:
May 03, 2024
Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 2 NOC Group: Restaurant and Food Service Managers (60030) NOC Job Title: Food Services Manager Job Location(s) 55 Lebovic Avenue, Scarborough. M1L 0H2, ON. Job Description Interview, hire and train new employees Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Monitor compliance with health and fire regulations regarding food preparation and serving. Monitor activities of staff to ensure safety or compliance with rules Respond to customer preferences and complaints. Schedule staff hours and assign duties Manage the inventory and order food and beverages, equipment, and supplies Oversee the day-to-day operations and oversee food and beverages prepation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Requirements: Completion of college or other program in this field is required. Minimum 1 year of work experience of supervisory position in a food service sector is required. How to Apply Email:
Pay: $65000 per year - $65000 per year At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff. Join our Pack: • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & Responsibilities Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service Define banquet staff performance requirements and develop action plans for achievement of goals Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions Supervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the client Oversee the clean up process of function room and proper breakdown and storage of all equipment Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards Process billing information using a POS system with accuracy and attention to detail Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards. Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilities Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 2 years supervisory experience in food & beverage Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Must be flexible regarding scheduling based on business demands Successful completion of criminal background check and drug screen Desired Qualifications & Traits Previous Banquet supervisory experience Strong leadership skills and proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Application Instructions We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
May 01, 2024
Full time
Pay: $65000 per year - $65000 per year At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing staff. Join our Pack: • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & Responsibilities Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service Define banquet staff performance requirements and develop action plans for achievement of goals Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions Supervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the client Oversee the clean up process of function room and proper breakdown and storage of all equipment Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards Process billing information using a POS system with accuracy and attention to detail Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards. Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilities Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 2 years supervisory experience in food & beverage Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans) Must be flexible regarding scheduling based on business demands Successful completion of criminal background check and drug screen Desired Qualifications & Traits Previous Banquet supervisory experience Strong leadership skills and proven teamwork Projects professional image that inspires trust and confidence Enthusiastic and positive energy Multi-tasking ability Physical Requirements Able to lift up to 30 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Application Instructions We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Ensures compliance with and completion of all daily operational procedures by the Banquet Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Minimum of one year of experience in banquet operations; prior supervisory experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Vera Burger Shack
Vancouver, British Columbia (BC)
Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 1 NOC Group: Restaurant and Food Service Managers (60030) NOC Job Title: Food Services Manager Job Location(s) 1030 Davie Street Vancouver, British Columbia V6E 1N2 Canada Job Description Job Duties: Interview, hire and train new employees Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Monitor compliance with health and fire regulations regarding food preparation and serving. Monitor activities of staff to ensure safety or compliance with rules Respond to customer preferences and complaints. Schedule staff hours and assign duties Manage the inventory and order food and beverages, equipment, and supplies Oversee the day-to-day operations and oversee food and beverages prepation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Requirements: Completion of college or other program in this field is required. Minimum 1 year of work experience of supervisory position in a food service sector is required. How to Apply Email:
Apr 30, 2024
Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: High School Positions Available: 1 NOC Group: Restaurant and Food Service Managers (60030) NOC Job Title: Food Services Manager Job Location(s) 1030 Davie Street Vancouver, British Columbia V6E 1N2 Canada Job Description Job Duties: Interview, hire and train new employees Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety. Monitor compliance with health and fire regulations regarding food preparation and serving. Monitor activities of staff to ensure safety or compliance with rules Respond to customer preferences and complaints. Schedule staff hours and assign duties Manage the inventory and order food and beverages, equipment, and supplies Oversee the day-to-day operations and oversee food and beverages prepation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Requirements: Completion of college or other program in this field is required. Minimum 1 year of work experience of supervisory position in a food service sector is required. How to Apply Email:
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Apr 25, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internship is a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d' oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark's restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark's busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker's Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PIddabcfd6-
May 07, 2024
Full time
RISE Rotational 3-month or 6-Month Culinary Internship RISE (Respect, Integrity, Service, Excellence) Opportunity: Culinary Intern - Full Time - $22.05 / hour Summary: The RISE Rotational Culinary Internship is a 3-month or 6-month program that provides culinary students with meaningful experience that expands their skills and provides a diversified foundation for their future culinary careers. Through a rotational approach, interns will gain real-life experience in the culinary industry, working at the luxurious Woodmark Hotel on the shore of Lake Washington and assist in maintaining the AAA Four Diamond Standards. The RISE Rotational 6-Month Culinary Internship will include: 3 or 6 Months of experience in the following phases: Garde Manager Hors d' oeuvres, salads, cheese plates, antipasti, terrines, cold fish or meat, cold sauces and dressing, chilled soups, fruits, pates, caviars, desserts. Restaurant Outlet Utilize culinary skills in a restaurant setting at The Woodmark's restaurant, Carillon Kitchen. Set up work station with required mis en place, tools, equipment and supplies. Start prep work on items needed for the particular menu of the day. Organize all of the various prep items needed from different areas to ensure that all items are in place and ready for service. Banquet Kitchen Prepare a wide variety of national and international cuisines, up to three meals per day in The Woodmark's busy banquet department. Learn how to plan and execute menu items for banquet and catering events, quantity production methods for large scale events, production and consumption ratio for buffets, plated functions, and displays. Attendance to the monthly managers meetings. Pre-shift and post-shift meetings. Training and mentorship from our team of professional managers. What you will gain: On-the-job experience in the most prevalent areas of the Food & Beverage department. Master skills and be taught new ones through hands-on demonstration and peer-to-peer interaction. Valuable feedback and coaching from managers to support your growth throughout the program and future culinary career. Professional development and targeted growth opportunities in the culinary industry with valuable experience. Perks and Benefits: $22.05 per hour. 32-40 hours of work per week. A summer spent on our luxurious property on the shore of Lake Washington in Downtown Kirkland. Easy access to work - centrally located in Kirkland, Washington. Free on-property parking. $5.00 credit towards Team Member meal for every day worked on property. Carillon Point property discounts and perks. LifeMart discount program through ADP. Qualifications: Current enrollment or recent completion of a culinary degree (AAS or BAS) or equivalent experience preferred. Available to complete a full-time, 6-month program. Knife skills required. Excellent written and verbal communication skills. Ability to read, write, and interpret instructional documents such as reports, recipes, and procedure manuals. Ability to work a flexible schedule based on department needs. Schedules may include working evenings, weekends, and holidays. Must have unrestricted work authorization in the US. Must have a valid WA Food Worker's Permit. Must be familiar with all kitchen equipment. Must be able to stand on feet and walk throughout the day for long periods of time. Must be able to work in either hot or cold conditions. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently. Must be able to frequently lift and carry up to 25 lbs. & occasionally lift, carry, push & pull up to 50 lbs; Must be able to twist and bend frequently and squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat). Be part of a luxury revolution in the hospitality space. When you become a RISE Intern at the Woodmark Hotel & Still Spa, you are empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day. If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality. Your View From Work: Our Guest Experience: Our property inspires guests to feel peaceful yet adventurous in an escape that will immerse them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday life and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guest to treat themselves to a new every day. This job description in no way states or implies that these are the only duties to be performed by this team member. The team member will be required to follow other instructions and perform other work-related duties requested by their supervisor. Woodmark Hotel is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status. Compensation details: 22.05-22.05 Hourly Wage PIddabcfd6-
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: None Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. A Wedding Specialist is responsible for the servicing of clients. They will meet with clients to discuss details of their programs and create the BEO's to be distributed to departments and clients. They will possess excellent organizational and communication skills. They will tour clients of the facility. Sells banquets and banquet service to organizations and individual. Use suggestive selling techniques to enhance group programs and increase revenues. Handles incoming inquires and books premium business. Sell, plan and follow through on all wedding inquires. Respond to walk-in sales and banquet business as required. Assists the Director of Sales and/or Senior Sales Manager in marketing through outside sales and telemarketing in regards to Group rooms, F & B, Golf, Activities, Spa and Marina. Plan details of booked functions with group contracts for assigned markets and designated clients. Gathers as much information as possible so each function can proceed smoothly. Prepares banquet event order (BEO's) forms clearly and detailed after conclusion of interview and booking with client. Assist group guests with any special requests, problems, or concerns that may arise. Work closely with the appropriate food and beverage departments to ensure proper guarantees and arrangements are made in order to establish and maintain group satisfaction. Coordinate outside contract services for assigned groups and post charges accordingly. Coordinate all audio-visual requests for all assigned groups through the audio-visual contractor. Follow through on all billings, credits and discrepancies on a timely basis for all assigned groups to facilitate timely payment. Attends catering, sales and food and beverage meetings as scheduled. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualification: Three (3) years or more of wedding planning experience in a resort/hotel setting High School diploma, and/or college degree or equivalent experience in the marketing of food and beverage Proven sales and supervisory experience in resort food and beverage Proficiency in Springer Miller, Microsoft Word, Excel and Delphi Need to have a valid driver's license. While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and occasionally reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time standing/walking and/or sitting at their desk. PI8edcdeec72d3-5298
May 07, 2024
Full time
Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: None Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we've helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. A Wedding Specialist is responsible for the servicing of clients. They will meet with clients to discuss details of their programs and create the BEO's to be distributed to departments and clients. They will possess excellent organizational and communication skills. They will tour clients of the facility. Sells banquets and banquet service to organizations and individual. Use suggestive selling techniques to enhance group programs and increase revenues. Handles incoming inquires and books premium business. Sell, plan and follow through on all wedding inquires. Respond to walk-in sales and banquet business as required. Assists the Director of Sales and/or Senior Sales Manager in marketing through outside sales and telemarketing in regards to Group rooms, F & B, Golf, Activities, Spa and Marina. Plan details of booked functions with group contracts for assigned markets and designated clients. Gathers as much information as possible so each function can proceed smoothly. Prepares banquet event order (BEO's) forms clearly and detailed after conclusion of interview and booking with client. Assist group guests with any special requests, problems, or concerns that may arise. Work closely with the appropriate food and beverage departments to ensure proper guarantees and arrangements are made in order to establish and maintain group satisfaction. Coordinate outside contract services for assigned groups and post charges accordingly. Coordinate all audio-visual requests for all assigned groups through the audio-visual contractor. Follow through on all billings, credits and discrepancies on a timely basis for all assigned groups to facilitate timely payment. Attends catering, sales and food and beverage meetings as scheduled. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualification: Three (3) years or more of wedding planning experience in a resort/hotel setting High School diploma, and/or college degree or equivalent experience in the marketing of food and beverage Proven sales and supervisory experience in resort food and beverage Proficiency in Springer Miller, Microsoft Word, Excel and Delphi Need to have a valid driver's license. While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and occasionally reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time standing/walking and/or sitting at their desk. PI8edcdeec72d3-5298
What perks can you expect?: Full benefits including medical, dental, vision; 401k; discounted gym memberships. The perfect place to put down roots, grow your career, and raise a family. The relaxed environment of a close-knit mountain town. Work with local farms and vendors in creating a memorable menu for our guests. Lead a dynamic, culturally diverse team from around the globe. Fast-paced and active position - get your step counter ready! The chance to work in an inclusive culture and make life-long friends. What will be your daily pursuit?: Leading our outstanding culinary team at Grouse Mountain Lodge to provide our guests with unforgettable experiences! What is the compensation for this role?: $70,000/year What will you do in this job?: Execute development and planning of concept of service, policies, procedures and menus for food outlets and banquets Uses available data to properly determine food, labor, and overhead costs, and works with members of the Finance and RevMax team to determine appropriate menu pricing options, including daily rates and specials Reviews menus on a regular basis, updates food costing for recipes and adjusting menu items as appropriate to ensure creativity, quality and efficiency Plans or participates in the design and engineering of all GML menus, sharing ideas and menu planning with chefs in other Glacier Park Collection F&B units. Ensures locally-sourced ingredients are utilized when possible, and that relationships with local providers are established and maintained Coordinates with all F&B team members to ensure proper labor management, work schedules, and assignments of tasks to ensure efficient, high quality, economical and timely food production Works closely with and supervises B-O-H staff in the Grouse Mountain Lodge (GML) food & beverage department. Carries out a variety of F&B supervisory responsibilities including the interviewing, hiring, training, timekeeping and performance management of the culinary team Ensures efficient inventory and utilization of food surpluses and leftovers, taking into account probable number of guests, marketing conditions, popularity of various dishes, and complexity of menu Estimates food consumption and purchases or requisitions foodstuffs and kitchen inventory accordingly Continuously analyzes recipes to ensure relevant updates are made in keeping with current tastes Supervises GML prep staff, cooks and all other kitchen team members, providing coaching and mentoring to develop strong talent and ensure high levels of engagement Continually observes methods of food preparation to ensure appropriate food safety, portion sizes, garnishing, visual plating is consistently prepared with high quality Ensures ongoing quality assurance by working closely with culinary staff and ensuring menu sampling as appropriate Creates a positive team environment in each kitchen, working closely with both new and experiences chefs, cooks and mentoring programs for F&B apprentices Works closely with People & Culture staff to create and implement reward and recognition programs for F&B teams, and to drive a high level of staff engagement Ensures that nutrition specifications and sanitation standards are established and maintained for all restaurants Travels to other area food and beverage outlets as needed to benchmark gather ideas for overall improvement What skills and experience do you need for this job?: Minimum 3 years of experience with menu costing, inventoy control, menu engeering, staff management Minimum 2 years of experience in a high-volume restuant, banquet and wedding catering environment Experience working in a seasonal environment with diverse teams Experience with Microsoft Office tools (eg: Excel, Teams), 7shifts, ADP, D365 Strong "can-do," attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to 'let things roll' when the unexpected happens. Solid written and verbal communication skills. Hospitality and service-focused mindset including the need to work successfully with both internal and external partners. Strong sense of prioritization and focus to complete tasks. What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Whitefish. You'll see amazing scenery and wildlife. You'll spend your days in and around our hotel in Whitefish, Montana! Glacier Park Collection is a non-smoking, drug-free environment. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi. Grouse Mountain Lodge and Whitefish, MT experience extensive tourism during our summer and winter seasons. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
May 07, 2024
Full time
What perks can you expect?: Full benefits including medical, dental, vision; 401k; discounted gym memberships. The perfect place to put down roots, grow your career, and raise a family. The relaxed environment of a close-knit mountain town. Work with local farms and vendors in creating a memorable menu for our guests. Lead a dynamic, culturally diverse team from around the globe. Fast-paced and active position - get your step counter ready! The chance to work in an inclusive culture and make life-long friends. What will be your daily pursuit?: Leading our outstanding culinary team at Grouse Mountain Lodge to provide our guests with unforgettable experiences! What is the compensation for this role?: $70,000/year What will you do in this job?: Execute development and planning of concept of service, policies, procedures and menus for food outlets and banquets Uses available data to properly determine food, labor, and overhead costs, and works with members of the Finance and RevMax team to determine appropriate menu pricing options, including daily rates and specials Reviews menus on a regular basis, updates food costing for recipes and adjusting menu items as appropriate to ensure creativity, quality and efficiency Plans or participates in the design and engineering of all GML menus, sharing ideas and menu planning with chefs in other Glacier Park Collection F&B units. Ensures locally-sourced ingredients are utilized when possible, and that relationships with local providers are established and maintained Coordinates with all F&B team members to ensure proper labor management, work schedules, and assignments of tasks to ensure efficient, high quality, economical and timely food production Works closely with and supervises B-O-H staff in the Grouse Mountain Lodge (GML) food & beverage department. Carries out a variety of F&B supervisory responsibilities including the interviewing, hiring, training, timekeeping and performance management of the culinary team Ensures efficient inventory and utilization of food surpluses and leftovers, taking into account probable number of guests, marketing conditions, popularity of various dishes, and complexity of menu Estimates food consumption and purchases or requisitions foodstuffs and kitchen inventory accordingly Continuously analyzes recipes to ensure relevant updates are made in keeping with current tastes Supervises GML prep staff, cooks and all other kitchen team members, providing coaching and mentoring to develop strong talent and ensure high levels of engagement Continually observes methods of food preparation to ensure appropriate food safety, portion sizes, garnishing, visual plating is consistently prepared with high quality Ensures ongoing quality assurance by working closely with culinary staff and ensuring menu sampling as appropriate Creates a positive team environment in each kitchen, working closely with both new and experiences chefs, cooks and mentoring programs for F&B apprentices Works closely with People & Culture staff to create and implement reward and recognition programs for F&B teams, and to drive a high level of staff engagement Ensures that nutrition specifications and sanitation standards are established and maintained for all restaurants Travels to other area food and beverage outlets as needed to benchmark gather ideas for overall improvement What skills and experience do you need for this job?: Minimum 3 years of experience with menu costing, inventoy control, menu engeering, staff management Minimum 2 years of experience in a high-volume restuant, banquet and wedding catering environment Experience working in a seasonal environment with diverse teams Experience with Microsoft Office tools (eg: Excel, Teams), 7shifts, ADP, D365 Strong "can-do," attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to 'let things roll' when the unexpected happens. Solid written and verbal communication skills. Hospitality and service-focused mindset including the need to work successfully with both internal and external partners. Strong sense of prioritization and focus to complete tasks. What will your work environment be like?: You'll work in iconic, unforgettable and inspiring Whitefish. You'll see amazing scenery and wildlife. You'll spend your days in and around our hotel in Whitefish, Montana! Glacier Park Collection is a non-smoking, drug-free environment. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi. Grouse Mountain Lodge and Whitefish, MT experience extensive tourism during our summer and winter seasons. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture. Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at . We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs. See SonicJobs Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Additional Information Banquets and Garde Manger Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 07, 2024
Full time
Additional Information Banquets and Garde Manger Job Number Job Category Food and Beverage & Culinary Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Delavan Lake Lawn Management LLC
Delavan, Wisconsin
Job Description Job Description Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: None Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. A Wedding Specialist is responsible for the servicing of clients. They will meet with clients to discuss details of their programs and create the BEO s to be distributed to departments and clients. They will possess excellent organizational and communication skills. They will tour clients of the facility. Sells banquets and banquet service to organizations and individual. Use suggestive selling techniques to enhance group programs and increase revenues. Handles incoming inquires and books premium business. Sell, plan and follow through on all wedding inquires. Respond to walk-in sales and banquet business as required. Assists the Director of Sales and/or Senior Sales Manager in marketing through outside sales and telemarketing in regards to Group rooms, F & B, Golf, Activities, Spa and Marina. Plan details of booked functions with group contracts for assigned markets and designated clients. Gathers as much information as possible so each function can proceed smoothly. Prepares banquet event order (BEO s) forms clearly and detailed after conclusion of interview and booking with client. Assist group guests with any special requests, problems, or concerns that may arise. Work closely with the appropriate food and beverage departments to ensure proper guarantees and arrangements are made in order to establish and maintain group satisfaction. Coordinate outside contract services for assigned groups and post charges accordingly. Coordinate all audio-visual requests for all assigned groups through the audio-visual contractor. Follow through on all billings, credits and discrepancies on a timely basis for all assigned groups to facilitate timely payment. Attends catering, sales and food and beverage meetings as scheduled. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualification: Three (3) years or more of wedding planning experience in a resort/hotel setting High School diploma, and/or college degree or equivalent experience in the marketing of food and beverage Proven sales and supervisory experience in resort food and beverage Proficiency in Springer Miller, Microsoft Word, Excel and Delphi Need to have a valid driver's license. While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and occasionally reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time standing/walking and/or sitting at their desk. PIc97efe5f5-
May 07, 2024
Full time
Job Description Job Description Position Title: WEDDING SPECIALIST Location: Lake Lawn Resort - Delavan, WI Position Type: Full Time Education Level: None Travel Percentage: None Job Shift:Any Job Category: Hospitality - Hotel Description: Lake Lawn Resort team members have always been the true heart and soul of our story. Since 1878, we ve helped create life-long memories that span generations. We take pride in making every lakeside experience memorable for our guests through amazing team members like you. We are deeply committed to our core values which influence all our interactions, with our guests, clients, team, and our community. We create engaging and impactful environments that connect people and allow our talented and passionate team members to thrive. Please join us on our lakeside journey as part of our dynamic team at Lake Lawn Resort. A Wedding Specialist is responsible for the servicing of clients. They will meet with clients to discuss details of their programs and create the BEO s to be distributed to departments and clients. They will possess excellent organizational and communication skills. They will tour clients of the facility. Sells banquets and banquet service to organizations and individual. Use suggestive selling techniques to enhance group programs and increase revenues. Handles incoming inquires and books premium business. Sell, plan and follow through on all wedding inquires. Respond to walk-in sales and banquet business as required. Assists the Director of Sales and/or Senior Sales Manager in marketing through outside sales and telemarketing in regards to Group rooms, F & B, Golf, Activities, Spa and Marina. Plan details of booked functions with group contracts for assigned markets and designated clients. Gathers as much information as possible so each function can proceed smoothly. Prepares banquet event order (BEO s) forms clearly and detailed after conclusion of interview and booking with client. Assist group guests with any special requests, problems, or concerns that may arise. Work closely with the appropriate food and beverage departments to ensure proper guarantees and arrangements are made in order to establish and maintain group satisfaction. Coordinate outside contract services for assigned groups and post charges accordingly. Coordinate all audio-visual requests for all assigned groups through the audio-visual contractor. Follow through on all billings, credits and discrepancies on a timely basis for all assigned groups to facilitate timely payment. Attends catering, sales and food and beverage meetings as scheduled. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Qualification: Three (3) years or more of wedding planning experience in a resort/hotel setting High School diploma, and/or college degree or equivalent experience in the marketing of food and beverage Proven sales and supervisory experience in resort food and beverage Proficiency in Springer Miller, Microsoft Word, Excel and Delphi Need to have a valid driver's license. While performing the duties of this job, the employee is regularly required to sit and/or stand; use hands to finger, hands to feel; and occasionally reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The position is indoors and outdoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate to loud. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time standing/walking and/or sitting at their desk. PIc97efe5f5-