US AMR-Jones Lang LaSalle Americas, Inc.
Honolulu, Hawaii
JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property. Responsibilities: Greets and assists all guests and property personnel in an efficient and courteous manner Takes great pride in offering helpful, friendly service at all times Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc. Informs and suggests opportunities to engage guests in Center-wide retailers and events Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses Answer and respond to tenant phone calls and e-mails for assistance throughout the day Provide guidance and information as requested from tenants and visitors to the building Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management Develop and maintain professional relationships with key employee and tenant contacts at the property Qualifications: Ability to work independently Ability to communicate effectively and work with a team Customer service oriented. Strong event planning skills Strong attention to detail. Bilingual skill is a plus. Japanese and Korean language skills are preferred. Have an outgoing, upbeat, and friendly personality. Can easily decipher which services are most appropriate to offer mall guests. Take pride and ownership of the success of the Host team. Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions. Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs. What's in it for you: Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being
May 03, 2024
Full time
JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property. Responsibilities: Greets and assists all guests and property personnel in an efficient and courteous manner Takes great pride in offering helpful, friendly service at all times Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc. Informs and suggests opportunities to engage guests in Center-wide retailers and events Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses Answer and respond to tenant phone calls and e-mails for assistance throughout the day Provide guidance and information as requested from tenants and visitors to the building Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management Develop and maintain professional relationships with key employee and tenant contacts at the property Qualifications: Ability to work independently Ability to communicate effectively and work with a team Customer service oriented. Strong event planning skills Strong attention to detail. Bilingual skill is a plus. Japanese and Korean language skills are preferred. Have an outgoing, upbeat, and friendly personality. Can easily decipher which services are most appropriate to offer mall guests. Take pride and ownership of the success of the Host team. Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions. Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs. What's in it for you: Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
May 01, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests' requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests' needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests' needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Job Description Job Description Description:CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PIfe4db-5747
May 03, 2024
Full time
Job Description Job Description Description:CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PIfe4db-5747
Description: CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PI9972a45ef6-
May 02, 2024
Full time
Description: CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PI9972a45ef6-
Description: CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PI95c8fa0fa1e1-5747
May 01, 2024
Full time
Description: CREW MEMBER Description: LOVE EVERYBODY Storyville is hiring for our full-time Storyville Crew Member Training program. This is a paid-to-train position where you will learn the subtleties of hospitality and the craft of espresso during a 4-week intensive, and upon graduation, be eligible for a barista position in our coffee shop. Apply if you are inspired to serve others with care and passion, you love working on a team, you are reliable, proactive and have great attention to detail, and you love drinking coffee Our highest priority is delivering each guest a beautiful experience through our product, hospitality, and shop ambiance. As a Crew Member Trainee, you will receive: Hourly wage of $20 Consistent training hours (includes weekend days) Professional training and advancement opportunities As a Full-time Storyville Crew Member, you will receive: Hourly compensation of $22-26 (hourly wage + tips) Medical Insurance, Vision, Dental, and Life Insurance Unlimited Orca Card 2 weeks of Paid Time Off (PTO) annually Holiday Time and a Half pay Consistent work schedule Continued training and advancement opportunities Requirements: As a Storyville employee, it is expected that you will be on time, hustle, be positive, and pay attention to the details. We hope you will find inspiration in continually learning new skills. Ultimately, you will be asked to care about the work you do and to Love Everybody that comes through our doors, including yourself. Enthusiasm for working in a fast-paced environment with a calm and positive demeanor. Conducts oneself professionally and with self-respect. Communicates positively with a heart for the success of the team. Eager to learn with a desire to be challenged. Minimum 1 year experience as a barista. If you have additional experience in the hospitality industry, at a front desk or concierge, as a tour guide, in sales and retail, as a cleaner, server, or in a kitchen, you are encouraged to apply. Ability to lift and carry 30lbs. To be eligible for full-time employment, you must be available to work shifts on Saturdays and Sundays. PI95c8fa0fa1e1-5747
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 26, 2024
Full time
Job Summary The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Supervisory experience required. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid Maintain a warm and friendly demeanor at all times. Be familiar with the organization of the hotel and know the function of each department. Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets. Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. Ensure that wage progress and productivity reports are completed accurately and on a timely basis. Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. Ensure implementation of all Aimbridge Hospitality's policies and house rules. Assist in developing and ensure implementation of Food and Beverage promotional ideas. Ensure all beverage costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the guest service scores. Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. Develop initiate and promote sales including up selling programs for use by all service personnel. Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department. Participate in required M.O.D. coverage as scheduled. Initiate all necessary F&B-related reports according to company standards. Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies. React to negative trends in market place by implementing food and beverage blitzes and promotions. Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards. Attend daily BEO meeting. Conduct beverage purchasing as needed. Purchase Food & Beverage operating equipment as needed. Conduct monthly beverage inventories and reconciliations. Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Oversee the operations of the Banquet department. Use the hotel's P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Complete monthly meu analysis and submit to the Corporate Office. Monitor and follow up on all Food and Beverage cash overages and shortages. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Complete all required correspondence in a timely and efficient manner. Attend monthly all-employee meetings and any other functions required by management. Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. Perform P.O.S. changes in menus or additions/deletions of servers as necessary. Handle items for “Lost and Foundâ€_ according to the standards. Maintain required pars of all stock. Review food sales for accuracy daily. Perform any other duties as requested by the General Manager. Property Details Praised as the first modern American hotel when it opened in 1956, The Statler, Curio Collection by Hilton, offers guests a genuine Dallas experience. This resilient 19-story landmark established Dallas as an epicenter for business and entertainment. In addition to the largest convention space in the southwest, the hotel boasted many firsts including elevator music and the city's first and only heliport. Numerous celebrities performed in the Grand Ballroom including the Jackson 5 and Tony Bennett. The Statler symbolizes the heart and soul of Dallas and delivers the style and comfort you expect from a downtown Dallas hotel. Our newly renovated rooms and suites maintain a retro-forward décor and offer high-performance features including concierge iPads, mounted Smart HDTVs, complimentary WiFi and Nespresso coffee makers. Travelers can select a corporate suite for extra space with a separate living area and great views or spoil themselves with a Presidential Suite. Dining at The Statler will never go under the radar. Our restaurants include an all-day retro diner, a gastro Asian pub, and a social club boasting food and fun with billiards, ping pong, foosball, cornhole, and bowling. Our two bars include a rooftop pool clubroom and subterranean bourbon library. The Statler offers plenty of leisure opportunities including a rooftop pool and lounge, a multi-use fitness center, bowling and games, pop-up retail shopping and the relaxing garden court. With nine meeting spaces ranging from 250 to 12,437 sq. ft., everyone will find this to be the perfect downtown Dallas venue. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan