WHAT YOU'LL DO The primary responsibility of the Pool Cabana Host is to ensure complete customer satisfaction by providing the highest quality of service to our cabana and daybed guests and their food and beverage needs. All duties are to be performed in accordance with the company's policies and procedures. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Greets and welcomes all cabana guests in a pleasant and professional manner and escorting them to their cabana or daybed. Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately, delivering orders promptly. Accurately, and professionally deal with cash/credit transactions, aid cabana guests with requests, and cabana/pool deck cleanliness. Continuously seek service opportunities. Respond to and resolve guest complaints. Answer guest questions and possess knowledge about property events and attractions. Work closely with bar staff, runners and kitchen staff to coordinate the delivery of food and beverage orders to the appropriate location. Provide friendly and professional service to guests, assisting with any additional requests or inquiries they may have. Communicate any special instructions or guest preferences to the bar and kitchen staff to ensure the correct preparation of orders. Provide fast (20 minutes or less round time), friendly, professional beverage service to pool guests; carry full trays on every round. Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests. Maintain a clean and well-stocked workstation. Handle money according to procedures. Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos. Work well with others, especially beverage servers, bartenders, barbacks and the beverage supervisor. Provide personalized service and use guests' names. Resolve service problems according to guidelines. Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Fulfill any other related duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. REQUIREMENTS At least 21 years of age. High school diploma or equivalent. One-year previous high-volume food and beverage experience. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PREFERRED Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL REQUIREMENTS Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke. Work in a fast-paced and busy environment. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
May 19, 2024
Full time
WHAT YOU'LL DO The primary responsibility of the Pool Cabana Host is to ensure complete customer satisfaction by providing the highest quality of service to our cabana and daybed guests and their food and beverage needs. All duties are to be performed in accordance with the company's policies and procedures. ROLE EXPECTATIONS Responsibilities include, but are not limited to, the following: Greets and welcomes all cabana guests in a pleasant and professional manner and escorting them to their cabana or daybed. Assisting guest with food and beverage choices/menus, taking food and beverage orders accurately, delivering orders promptly. Accurately, and professionally deal with cash/credit transactions, aid cabana guests with requests, and cabana/pool deck cleanliness. Continuously seek service opportunities. Respond to and resolve guest complaints. Answer guest questions and possess knowledge about property events and attractions. Work closely with bar staff, runners and kitchen staff to coordinate the delivery of food and beverage orders to the appropriate location. Provide friendly and professional service to guests, assisting with any additional requests or inquiries they may have. Communicate any special instructions or guest preferences to the bar and kitchen staff to ensure the correct preparation of orders. Provide fast (20 minutes or less round time), friendly, professional beverage service to pool guests; carry full trays on every round. Take drink orders, communicate with the bartender, assist in the preparation of drinks, and present drinks to guests. Maintain a clean and well-stocked workstation. Handle money according to procedures. Serve as an ambassador of goodwill while working and at customer and public relations functions; appear in publicity photos. Work well with others, especially beverage servers, bartenders, barbacks and the beverage supervisor. Provide personalized service and use guests' names. Resolve service problems according to guidelines. Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Fulfill any other related duties as assigned. SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities. REQUIREMENTS At least 21 years of age. High school diploma or equivalent. One-year previous high-volume food and beverage experience. Must possess excellent customer service and communication skills. Must be able to initiate and engage in conversation in a professional and friendly manner. Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation. Must be able to work any day of the week and scheduled shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Work requires knowledge of tray service and cocktail ingredients. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. PREFERRED Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service. CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL REQUIREMENTS Must be able to work under time constraints and within established deadlines. Must regularly lift and/move up 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. WORKING CONDITIONS Work outdoors and be exposed to various environmental factors such as, but not limited to, varying conditions of temperature, heat, water, wind, extensive sun exposure, chemicals, including chlorine and other pool chemicals, noise, dust, and cigarette smoke. Work in a fast-paced and busy environment. Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The Opportunity Delaware North Sportservice is hiring seasonal Luxury Suite Runners to join our team at Progressive Field in Cleveland, Ohio. As a Luxury Suite Runner, you will be responsible for expediting food from the kitchen to our guests as quickly as possible. With training opportunities and mentorship, this is your chance to grow your skills at a leading hospitality company. Apply today to get started. Pay Please note this is a tipped position, the hourly minimum pay listed doesn't include any potential tipped earnings. $11.00 - $14.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Attend pre-shift briefing, taking note of important service information Collaborate with Chef, kitchen team members, and servers to ensure timely preparation and delivery of food; assist with the presentation of courses Complete any required table-side service which may include taking and delivering orders and explaining the menu to guests Maintain a comprehensive knowledge of all menu items, ingredients, and preparations; be able to identify menu items and ingredients by appearance Maintain kitchen and suites cleanliness and organization Qualifications At least 1 year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume preferred Ability to work flexible hours, including nights, weekends, and holidays, as needed Must be at least 18 years of age Physical Requirements Constant standing, walking, bending, reaching and repetitive motions; may include walking up and down stairs Ability to lift up to 35 pounds for set-up, service, and clean-up Ability to maneuver between tables and around corners Visual acuity and hearing sufficient to take orders and prepare checks Shift Details Day shift Evening shift Holidays Weekends Event based Who We Are Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
May 18, 2024
Full time
The Opportunity Delaware North Sportservice is hiring seasonal Luxury Suite Runners to join our team at Progressive Field in Cleveland, Ohio. As a Luxury Suite Runner, you will be responsible for expediting food from the kitchen to our guests as quickly as possible. With training opportunities and mentorship, this is your chance to grow your skills at a leading hospitality company. Apply today to get started. Pay Please note this is a tipped position, the hourly minimum pay listed doesn't include any potential tipped earnings. $11.00 - $14.00 / hour Information on our comprehensive benefits package can be found at . Benefits We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities Attend pre-shift briefing, taking note of important service information Collaborate with Chef, kitchen team members, and servers to ensure timely preparation and delivery of food; assist with the presentation of courses Complete any required table-side service which may include taking and delivering orders and explaining the menu to guests Maintain a comprehensive knowledge of all menu items, ingredients, and preparations; be able to identify menu items and ingredients by appearance Maintain kitchen and suites cleanliness and organization Qualifications At least 1 year of experience or training as a Runner or Busser with a similar style of dining, capacity, and volume preferred Ability to work flexible hours, including nights, weekends, and holidays, as needed Must be at least 18 years of age Physical Requirements Constant standing, walking, bending, reaching and repetitive motions; may include walking up and down stairs Ability to lift up to 35 pounds for set-up, service, and clean-up Ability to maneuver between tables and around corners Visual acuity and hearing sufficient to take orders and prepare checks Shift Details Day shift Evening shift Holidays Weekends Event based Who We Are Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper. Located on the 5th floor of the Austin Proper Hotel, La Piscina is a convivial poolside restaurant and bar serving Texas-inspired Mexican cuisine. The vibrant, open space overlooks the downtown Austin bustle as groups convene over family-style platters, ceviche, and table-top sizzling fajitas, fresh seafood grilled over a wood fire and house-made tortillas from an open comal. The bar provides an accompanying selection of frozen margaritas, native Mexican spirits, small-batch tequila & mezcal, as well as an assortment of outdoor-friendly snacks. Job Overview As a Pool Server you will play a crucial role in providing an exceptional dining experience to our guests. Your attention to detail, exceptional service skills, and ability to anticipate guest needs will contribute to maintaining the high standards of our establishment. This is a Seasonal position from April 1 - November 1 Key Responsibilities Welcome guests warmly upon their arrival. Assist in ensuring an efficient flow of guests to maintain a smooth dining experience. Thoroughly understand the menu offerings, including ingredients, preparation methods, and special features. Offer knowledgeable recommendations and suggestions to enhance the guest's dining experience. Take guest orders accurately, including special requests or dietary restrictions, and communicate orders promptly to the kitchen staff. Double-check orders before serving to ensure accuracy and completeness. Deliver food and beverages to guests' tables in an efficient and timely manner, ensuring proper presentation and adherence to service standards. Provide attentive and personalized service throughout the meal, addressing guest inquiries and needs promptly. Ensure responsible alcohol service and adhere to legal drinking age regulations. Keep tables clean, organized, and properly set with appropriate tableware, glassware, and utensils. Clear empty dishes and used tableware promptly to maintain a clutter-free environment. Promote daily specials, seasonal offerings, and promotions to guests, enhancing their dining experience and potentially increasing revenue. Work collaboratively with kitchen staff, bartenders, fellow servers, runners, and bussers to ensure seamless coordination of food and beverage service. Communicate effectively to ensure guest requests and modifications are fulfilled accurately. Anticipate guest needs and preferences to deliver a personalized and memorable dining experience. Handle guest concerns professionally and escalate issues as needed to ensure guest satisfaction. Maintain a clean and sanitary work environment, including regular sanitation of tables, chairs, and dining areas. Adhere to food safety and hygiene standards to ensure the well-being of guests. Required Skills & Abilities Knowledge of beer, wine, and spirits. Interact with guests to obtain feedback on product quality and service levels. Analyze information and evaluate results to choose the best solution and solve problems. Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences. Multi-task and work in a fast-paced environment. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other colleagues and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Uses basic computer hardware and software. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to work non-traditional hours including evenings, weekends, and holidays. Ability to work outdoors in various types of weather Education & Qualifications High school diploma or GED equivalency Minimum two (2) years related hospitality and service experience Active TABC and Food Handler's certification Must be at least 18 years old Must be authorized to work in the United States Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
May 15, 2024
Full time
Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper. Located on the 5th floor of the Austin Proper Hotel, La Piscina is a convivial poolside restaurant and bar serving Texas-inspired Mexican cuisine. The vibrant, open space overlooks the downtown Austin bustle as groups convene over family-style platters, ceviche, and table-top sizzling fajitas, fresh seafood grilled over a wood fire and house-made tortillas from an open comal. The bar provides an accompanying selection of frozen margaritas, native Mexican spirits, small-batch tequila & mezcal, as well as an assortment of outdoor-friendly snacks. Job Overview As a Pool Server you will play a crucial role in providing an exceptional dining experience to our guests. Your attention to detail, exceptional service skills, and ability to anticipate guest needs will contribute to maintaining the high standards of our establishment. This is a Seasonal position from April 1 - November 1 Key Responsibilities Welcome guests warmly upon their arrival. Assist in ensuring an efficient flow of guests to maintain a smooth dining experience. Thoroughly understand the menu offerings, including ingredients, preparation methods, and special features. Offer knowledgeable recommendations and suggestions to enhance the guest's dining experience. Take guest orders accurately, including special requests or dietary restrictions, and communicate orders promptly to the kitchen staff. Double-check orders before serving to ensure accuracy and completeness. Deliver food and beverages to guests' tables in an efficient and timely manner, ensuring proper presentation and adherence to service standards. Provide attentive and personalized service throughout the meal, addressing guest inquiries and needs promptly. Ensure responsible alcohol service and adhere to legal drinking age regulations. Keep tables clean, organized, and properly set with appropriate tableware, glassware, and utensils. Clear empty dishes and used tableware promptly to maintain a clutter-free environment. Promote daily specials, seasonal offerings, and promotions to guests, enhancing their dining experience and potentially increasing revenue. Work collaboratively with kitchen staff, bartenders, fellow servers, runners, and bussers to ensure seamless coordination of food and beverage service. Communicate effectively to ensure guest requests and modifications are fulfilled accurately. Anticipate guest needs and preferences to deliver a personalized and memorable dining experience. Handle guest concerns professionally and escalate issues as needed to ensure guest satisfaction. Maintain a clean and sanitary work environment, including regular sanitation of tables, chairs, and dining areas. Adhere to food safety and hygiene standards to ensure the well-being of guests. Required Skills & Abilities Knowledge of beer, wine, and spirits. Interact with guests to obtain feedback on product quality and service levels. Analyze information and evaluate results to choose the best solution and solve problems. Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences. Multi-task and work in a fast-paced environment. Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other colleagues and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Uses basic computer hardware and software. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to work non-traditional hours including evenings, weekends, and holidays. Ability to work outdoors in various types of weather Education & Qualifications High school diploma or GED equivalency Minimum two (2) years related hospitality and service experience Active TABC and Food Handler's certification Must be at least 18 years old Must be authorized to work in the United States Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.