Job Summary: Manage multiple F&B operations ensuring that they provide Best in Class Guest Service, exceptional revenue, and P&L performance. Responsible for managing Supervisor development, training, staffing, and team member motivation. Job Duties: Contribute to the development and implementation of Limited Time Offers Analyze metrics such as revenue, labor costs, and costs of goods to ensure profitability of assigned locations Train and manage kitchen staff to ensure an exceptional standard of quality of service Ensures employee "Guest First" training guidelines and standards are Ensures safety and sanitation standards are in place and consistently Assists in the preparation and administration of operating budgets, plans, and Monitors revenue control guidelines to ensure the department meets or exceeds loss prevention Assists with regular department reporting Works cohesively with other departments within the park to improve issues and work environment. Performs all other tasks and duties as Preferred Attributes and Skills: Ability to lead a large team of 200+ Outstanding leadership, team building, and motivational skills. High standards and expectations. The ability to provide clear, concise verbal and written communication. Good listening skills. High energy, self-motivated, a positive attitude and a strong work ethic are essential characteristics. Good instincts and analytical skills. A common sense based, "hands-on" management style. A positive, action- oriented focus in the areas of guest service, employee relations and Ability to work with other departments, leased operators and various vendor product support personnel to support the departments and park-wide initiatives and Ability to adjust and respond quickly to changing, multiple Minimum Qualifications: Minimum High School diploma or equivalent. Bachelors in Hospitality or Business Management preferred. Minimum 1-3 years of supervisory experience / minimum of 1-year casual dining experience. Minimum 1-3 years of hands-on food prep/presentation experience Must possess strong leadership, motivational, interpersonal and organizational skills with a positive attitude. Proficient in Microsoft Excel, Word and PowerPoint, & ability to quickly learn inventory/POS programs. TABC and Serv Safe Certified or obtain certification within 60 days. Must have valid driver's license with a clear driving record. Ability to work varied shifts as needed including nights, weekends, and holidays. Must be willing to adhere to company grooming standards at all times. Food Manager Certification preferred
May 03, 2024
Full time
Job Summary: Manage multiple F&B operations ensuring that they provide Best in Class Guest Service, exceptional revenue, and P&L performance. Responsible for managing Supervisor development, training, staffing, and team member motivation. Job Duties: Contribute to the development and implementation of Limited Time Offers Analyze metrics such as revenue, labor costs, and costs of goods to ensure profitability of assigned locations Train and manage kitchen staff to ensure an exceptional standard of quality of service Ensures employee "Guest First" training guidelines and standards are Ensures safety and sanitation standards are in place and consistently Assists in the preparation and administration of operating budgets, plans, and Monitors revenue control guidelines to ensure the department meets or exceeds loss prevention Assists with regular department reporting Works cohesively with other departments within the park to improve issues and work environment. Performs all other tasks and duties as Preferred Attributes and Skills: Ability to lead a large team of 200+ Outstanding leadership, team building, and motivational skills. High standards and expectations. The ability to provide clear, concise verbal and written communication. Good listening skills. High energy, self-motivated, a positive attitude and a strong work ethic are essential characteristics. Good instincts and analytical skills. A common sense based, "hands-on" management style. A positive, action- oriented focus in the areas of guest service, employee relations and Ability to work with other departments, leased operators and various vendor product support personnel to support the departments and park-wide initiatives and Ability to adjust and respond quickly to changing, multiple Minimum Qualifications: Minimum High School diploma or equivalent. Bachelors in Hospitality or Business Management preferred. Minimum 1-3 years of supervisory experience / minimum of 1-year casual dining experience. Minimum 1-3 years of hands-on food prep/presentation experience Must possess strong leadership, motivational, interpersonal and organizational skills with a positive attitude. Proficient in Microsoft Excel, Word and PowerPoint, & ability to quickly learn inventory/POS programs. TABC and Serv Safe Certified or obtain certification within 60 days. Must have valid driver's license with a clear driving record. Ability to work varied shifts as needed including nights, weekends, and holidays. Must be willing to adhere to company grooming standards at all times. Food Manager Certification preferred
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 06, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests. THE JOB: As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.65 per hour THE DAY-TO-DAY: Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Perform opening and closing duties based upon shift assignment Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft Perform other job-related duties as requested THE IDEAL CANDIDATE: One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant Preferred One (1) year of experience of guest service experience Preferred Experience working in a similar resort setting Preferred Work varied shifts, to include weekends and holidays PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free uniform and dry cleaning Free meals in our employee dining room Free parking Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today! Explore Location
May 01, 2024
Full time
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests. THE JOB: As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. STARTING PAY: $15.65 per hour THE DAY-TO-DAY: Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable Collect money, while following all proper cash handling and comp procedures Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests Pack and complete order as per guests' preference with any necessary condiments Properly label and date products per safety and sanitation procedures Perform opening and closing duties based upon shift assignment Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc. Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft Perform other job-related duties as requested THE IDEAL CANDIDATE: One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant Preferred One (1) year of experience of guest service experience Preferred Experience working in a similar resort setting Preferred Work varied shifts, to include weekends and holidays PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free uniform and dry cleaning Free meals in our employee dining room Free parking Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today! Explore Location
TPC Toronto at Osprey Valley
Caledon, Ontario (ON)
ASSISTANT FOOD & BEVERAGE MANAGER - CALEDON (ALTON), ON We are currently hiring individuals to join our Food and Beverage team in the position of Assistant Food and Beverage Manager for our 2024 season. The Assistant Food and Beverage Manager supports the Food and Beverage Manager in overseeing the daily operations of the food and beverage department. This role involves managing staff, ensuring high-quality service, and optimizing the overall guest experience. The Assistant Food and Beverage Manager works closely with various departments to maintain standards, implement policies, and achieve financial goals. Responsibilities for this position will include: Ensure exceptional customer service is provided in all food and beverage areas. Respond promptly to guest inquiries, concerns, and feedback. Monitor service quality and implement improvements as needed. Supervise, train, and motivate food and beverage staff. Schedule and manage employee shifts, ensuring adequate coverage. Conduct performance evaluations and provide constructive feedback. Address and resolve employee issues or conflicts. Provide ongoing training to staff on service standards and procedures. Foster a culture of continuous improvement and professional development. Assist in the development and implementation of operational policies and procedures. Monitor and maintain high levels of food and beverage quality and presentation. Collaborate with the kitchen and bar teams to ensure efficient workflow. Oversee inventory management, ordering, and stock control. Coordinate and supervise events, banquets, and special functions. Collaborate with event planners and clients to ensure successful execution. Ensure proper staffing levels for events. Ensure compliance with health and safety regulations and standards. Implement and enforce sanitation and hygiene protocols. Conduct regular inspections to maintain a safe and clean environment. Attend weekly F&B management meetings to discuss upcoming events, sales, successes and struggles in the department. Discuss how to communicate these items with staff Implement incentives to motivate staff to sell certain menu items, features and special events Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Previous experience in a supervisory or managerial role within the food and beverage industry. Strong leadership and communication skills. Knowledge of food safety and hygiene regulations. Ability to work in a fast-paced environment and make sound decisions under pressure. Excellent organizational and problem-solving skills. Proficient in using computerized systems for ordering, inventory, and financial tracking. An ability to understand and use a Point of Sale (POS) system. Strong verbal communication and interpersonal skills, with the ability to interact with guests and all levels of management Proven time management skills with the ability to multi-task and apply critical thinking to assist in Food and Beverage operations. Must be able to lift up to 25 pounds on occasion and work in a fast-paced environment. Smart Serve Certificate required. Ability to work a varied schedule that may include evenings, weekends and holidays. Expected Start Date: April/May 2024 Job Type: Full-time and Part-time positions available Only candidates invited for an interview will be contacted. _TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process. _ Please visit our website or on LinkedIn to learn more about TPC Toronto at Osprey Valley. Job Types: Full-time, Part-time, Permanent, Fixed term contract, Seasonal Pay: $55,000.00-$65,000.00 per year Benefits: Company events Discounted or free food On-site parking Store discount Flexible Language Requirement: French not required Schedule: Evening shift Holidays Morning shift Weekends as needed Supplemental pay types: Tips Ability to commute/relocate: Caledon, ON: reliably commute or plan to relocate before starting work (required) Experience: supervisory: 2 years (required) Licence/Certification: Smart Serve, SIR or equivalent (required) Work Location: In person Expected start date: 2024-05-01
May 07, 2024
Full time
ASSISTANT FOOD & BEVERAGE MANAGER - CALEDON (ALTON), ON We are currently hiring individuals to join our Food and Beverage team in the position of Assistant Food and Beverage Manager for our 2024 season. The Assistant Food and Beverage Manager supports the Food and Beverage Manager in overseeing the daily operations of the food and beverage department. This role involves managing staff, ensuring high-quality service, and optimizing the overall guest experience. The Assistant Food and Beverage Manager works closely with various departments to maintain standards, implement policies, and achieve financial goals. Responsibilities for this position will include: Ensure exceptional customer service is provided in all food and beverage areas. Respond promptly to guest inquiries, concerns, and feedback. Monitor service quality and implement improvements as needed. Supervise, train, and motivate food and beverage staff. Schedule and manage employee shifts, ensuring adequate coverage. Conduct performance evaluations and provide constructive feedback. Address and resolve employee issues or conflicts. Provide ongoing training to staff on service standards and procedures. Foster a culture of continuous improvement and professional development. Assist in the development and implementation of operational policies and procedures. Monitor and maintain high levels of food and beverage quality and presentation. Collaborate with the kitchen and bar teams to ensure efficient workflow. Oversee inventory management, ordering, and stock control. Coordinate and supervise events, banquets, and special functions. Collaborate with event planners and clients to ensure successful execution. Ensure proper staffing levels for events. Ensure compliance with health and safety regulations and standards. Implement and enforce sanitation and hygiene protocols. Conduct regular inspections to maintain a safe and clean environment. Attend weekly F&B management meetings to discuss upcoming events, sales, successes and struggles in the department. Discuss how to communicate these items with staff Implement incentives to motivate staff to sell certain menu items, features and special events Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Previous experience in a supervisory or managerial role within the food and beverage industry. Strong leadership and communication skills. Knowledge of food safety and hygiene regulations. Ability to work in a fast-paced environment and make sound decisions under pressure. Excellent organizational and problem-solving skills. Proficient in using computerized systems for ordering, inventory, and financial tracking. An ability to understand and use a Point of Sale (POS) system. Strong verbal communication and interpersonal skills, with the ability to interact with guests and all levels of management Proven time management skills with the ability to multi-task and apply critical thinking to assist in Food and Beverage operations. Must be able to lift up to 25 pounds on occasion and work in a fast-paced environment. Smart Serve Certificate required. Ability to work a varied schedule that may include evenings, weekends and holidays. Expected Start Date: April/May 2024 Job Type: Full-time and Part-time positions available Only candidates invited for an interview will be contacted. _TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process. _ Please visit our website or on LinkedIn to learn more about TPC Toronto at Osprey Valley. Job Types: Full-time, Part-time, Permanent, Fixed term contract, Seasonal Pay: $55,000.00-$65,000.00 per year Benefits: Company events Discounted or free food On-site parking Store discount Flexible Language Requirement: French not required Schedule: Evening shift Holidays Morning shift Weekends as needed Supplemental pay types: Tips Ability to commute/relocate: Caledon, ON: reliably commute or plan to relocate before starting work (required) Experience: supervisory: 2 years (required) Licence/Certification: Smart Serve, SIR or equivalent (required) Work Location: In person Expected start date: 2024-05-01
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
May 07, 2024
Full time
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 06, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 06, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives. Accurately prepare all food items according to established measurements and recipes. Prepare hot and cold sauces. Ensure consistent product delivery to the customer. Check station before, during, and after shift for proper set-up and cleanliness. Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s). Perform all assigned side work to include replenishing/restocking work station with supplies. Adhere to control procedure for food costs and quality. Provide clear direction, instruction, and guidance to subordinates. Encourage and abide by all health codes and hand washing guidelines. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Char broiler, pizza oven, saut station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, broaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer. Licensure: Not required. QUALIFICATIONS Experience: A high school diploma or GED equivalent is required. Knowledge: Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of various cooking methods, such as roasting, frying, saut ing and grilling. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk and hear. The team member must frequently lift and/or move up to 30 pounds. The team member must occasionally bend, stoop, or kneel. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to be able to taste and smell food items to insure quality and flavor levels. Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 05, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 04, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Assists in managing all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Responsibilities Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field. Previous supervisory / management experience a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS). Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Responsibilities The Food and Beverage Manager will be responsible for the management of all aspects of the restaurant and lounge and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Food and Beverage Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 04, 2024
Full time
Responsibilities The Food and Beverage Manager will be responsible for the management of all aspects of the restaurant and lounge and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Food and Beverage Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Responsible for responding and handling guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Other duties as assigned. Qualifications Minimum of two years of supervisory experience in the Restaurant / Food and Beverage field preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training. Alcohol awareness training (such as TIPS) Familiarity with food and beverage cost controls. Ability to write routine reports and correspondence. Ability to accurately compute mathematical calculations and use required measurement tools. Ability to prepare budgets and ensure cost controls. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !