Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Salary : Starting pay $20.00 to $22.00 per hour based on experience. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position. Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Overview Visit our website at to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Bering Straits Development Company, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking in guests in/out, making reservations, keeping lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby restroom, and wiping down tables and counters. This requisition is continuously posted due to the frequent nature of openings and it is also intended to create a pool of qualified applicants who will be interviewed for openings as they occur. If you are qualified for the position, please apply and you will be contacted when a position opens. Please note that a position may not be immediately available - time frames vary. Hiring Managers strive to reach out to all candidates with periodic updates when an opening becomes available. If you wish to be removed from consideration, please log into your account and click on 'Withdraw' next to the job title in the Dashboard page. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Checking guests in/out Making reservations via phone/walk in/online Keeping work area/lobby/bathroom clean at all times Renting out vehicles to guests who may need them Greet guests in a professional manner Qualifications QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications High school diploma or GED Basic Math skills Customer service People person Able to stand for long periods of time Knowledge, Skills, Abilities, and Other Characteristics Basic computer skills and knowledge of computer systems Ability to multi task Detail-oriented Ability to communicate clearly and professionally with guests, co-workers, and management, both orally an in writing Preferred Knowledge of the reservation system Opera PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. Equal Opportunity Employer/Veterans/Disabled We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
May 01, 2024
Full time
Overview Visit our website at to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Bering Straits Development Company, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking in guests in/out, making reservations, keeping lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby restroom, and wiping down tables and counters. This requisition is continuously posted due to the frequent nature of openings and it is also intended to create a pool of qualified applicants who will be interviewed for openings as they occur. If you are qualified for the position, please apply and you will be contacted when a position opens. Please note that a position may not be immediately available - time frames vary. Hiring Managers strive to reach out to all candidates with periodic updates when an opening becomes available. If you wish to be removed from consideration, please log into your account and click on 'Withdraw' next to the job title in the Dashboard page. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are not intended to reflect all duties performed within the job. Other duties may be assigned. Checking guests in/out Making reservations via phone/walk in/online Keeping work area/lobby/bathroom clean at all times Renting out vehicles to guests who may need them Greet guests in a professional manner Qualifications QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum) Qualifications High school diploma or GED Basic Math skills Customer service People person Able to stand for long periods of time Knowledge, Skills, Abilities, and Other Characteristics Basic computer skills and knowledge of computer systems Ability to multi task Detail-oriented Ability to communicate clearly and professionally with guests, co-workers, and management, both orally an in writing Preferred Knowledge of the reservation system Opera PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. ADDITIONAL QUALIFYING FACTORS As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. Equal Opportunity Employer/Veterans/Disabled We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
Responsibilities: Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Requirements: Must be available to work a flexible schedule, including weekends, holidays, and varied shifts. Able to create and design new and unique menu items. Assist the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests. Qualifications: Proven experience as a line cook or relevant role. Great attention to detail and creativity. High school diploma or equivalent; culinary certification and food safety certification preferred. In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition. Safe food handling certificate preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Physical strength and stamina to spend long hours standing and performing repetitive motions. Please note, this is a hands-on position with supervisory responsibilities. This is not a desk job. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Responsibilities: Plan, prep, set up and provide quality service in all areas of food production for menu items and specials in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Requirements: Must be available to work a flexible schedule, including weekends, holidays, and varied shifts. Able to create and design new and unique menu items. Assist the Executive Chef in the establishment of department budgets and the adherence to budget guidelines. Ensure that all food and beverage products are consistently prepared and served according to hotel standards. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the culinary preventative maintenance programs. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the kitchen areas, associates, and guests. Qualifications: Proven experience as a line cook or relevant role. Great attention to detail and creativity. High school diploma or equivalent; culinary certification and food safety certification preferred. In depth knowledge of sanitation principles, food preparation and baking techniques and nutrition. Safe food handling certificate preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Physical strength and stamina to spend long hours standing and performing repetitive motions. Please note, this is a hands-on position with supervisory responsibilities. This is not a desk job. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Apr 30, 2024
Full time
Tetherow Resort has an immediate opening for a Café Supervisor! Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun! Who you are • You are energetic, inspiring and adventurous and love to have fun while you're at work • You enjoy going above and beyond for your team and guests • You have a minimum of two years of experience working in a restaurant or related experience in a supervisory capacity • You are self-motivated with excellent organizational skills and attention to detail • You are 21 years of age and have current OLCC permit and Food Handlers permit • You have s tellar organizational skills, flexibility, detail orientation and follow-through skills • You have a p roven ability to work well under pressure and resolve problems/conflicts in a diplomatic and tactful manner • You are ServSafe certified • You are able to work evenings, nights, weekends and holidays What you'll do • Ensure proper cash management controls are followed • Ensure kitchen, restaurant and bar operations are opened and closed • Provide daily communication between front-of-house and back-of-house about menu, issues, changes, and specials • Work with F&B management to submit orders for food, beverages, wine and liquor; adjust all par lists as needed • Manage monthly inventory, actively working with the F&B management on inventory control and maintaining positive relationships with suppliers • In partnership with F&B management, assess business needs for staffing and par levels; maintain an accurate and up-to-date plan of the Café's staffing needs, preparing schedules and ensuring adequate staffing for all shifts • Set and maintain cleanliness standards: clean chairs, tables, bars and service areas daily • Participate in the recruitment and onboarding of new Café employees; train new staff as required and contribute toward retention efforts Extra Perks! • Medical, dental and vision insurance coverage for eligible employees • 401(k) plan with Company match • Paid time off • Golf privileges • Discounts at Tetherow Restaurants & Golf Shop • $5 Employee Breakfast & Lunch Meals from The Row • Employee referral bonuses • Work in one of the most beautiful settings in Central Oregon! Compensation details: 22-24 Hourly Wage PIee29b665fde7-9285
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Apr 30, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Responsibilities The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day. Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift. Qualifications - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele Qualifications Position Requirements High School diploma or equivalent preferred. • Previous night audit/accounting experience or equivalent training required. • Computer knowledge/Excel and arithmetic skills required. • Opera is a plus, required within 90 days of employment. • 1 to 3 years of related experience. Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's): Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience. Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage. Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property). We Invest in Your Future Success! Become a department trainer Join our Job Coach Program. Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses). Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year. Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program. Paid Time Off (PTO) Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose "Performance Hospitality is proud to be an Equal Opportunity Employer. Drug-free Workplace
Apr 29, 2024
Full time
Responsibilities The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day. Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift. Qualifications - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele Qualifications Position Requirements High School diploma or equivalent preferred. • Previous night audit/accounting experience or equivalent training required. • Computer knowledge/Excel and arithmetic skills required. • Opera is a plus, required within 90 days of employment. • 1 to 3 years of related experience. Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's): Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience. Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage. Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property). We Invest in Your Future Success! Become a department trainer Join our Job Coach Program. Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses). Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year. Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program. Paid Time Off (PTO) Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose "Performance Hospitality is proud to be an Equal Opportunity Employer. Drug-free Workplace
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Apr 29, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Apr 29, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Apr 29, 2024
Full time
Overview: $16-18/hour Apply here for all Supervisor positions. Seasonal and part-time. Carowinds is looking for individuals with supervisory experience in quick service style restaurants or high volume kitchens to assist the full-time management staff in the overall daily operation of our Food and Beverage Department. Duties and responsibilities: Train, direct, evaluate, and discipline staff with appropriate documentation. Respond to and take appropriate action to resolve concerns and complaints from park guests and employees. Greet, answer questions, ensure quality service, and resolve complaints for guests. Take steps to ensure that subordinates are trained in all facets of the operation such as service procedure, production flow, equipment usage and cleaning. Responsible for maintaining labor and cost of sales budget requirements by continuously evaluating and adjusting to the business needs. Required to attend Supervisor meetings and communicate information to their Assistant Supervisor and counterparts. Monitor that all safety procedures are followed. Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience. Positions are currently available for those who are 16 or older. Responsibilities: We are here to make people happy Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Carowinds. Availability to include some weekdays, weekends, evenings, and holidays.
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Apr 29, 2024
Full time
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Apr 29, 2024
Full time
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Apr 29, 2024
Full time
"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. As one of our Front Office Guest Service Managers, you would be responsible for the daily operations and be held accountable for the safe and efficient operation of the front office team (bell services, valet, dispatchers, front desk, concierge, phone operations and VIP coordinators). You would actively walk the area during the majority of your shift and interact with your cast members, fellow managers, and all other lines of business to maintain the overall cast and guest experience. You will interact with our guests on a daily basis to ensure compliance with service standards. In this role, you would report to the Front Office Manager This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii What you will do: Effectively communicate expectations and responsibilities to front office cast members Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development Continuously model the Five Keys: Safety, Courtesy, Efficiency, Show, and Inclusion Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team Ensure smooth communication and relationships with partnering lines of business Anticipate future staffing needs and plan accordingly Establish effective processes and procedures to ensure cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices Foster the Disney culture and maintain an on-stage presence by actively engaging and interacting with the guests and cast members Exhibit competence in anticipating, assessing and driving the guest experience. Seek creative ways to maximize productivity while sustaining excellent service quality Here's what you'll need to be successful in this role: Minimum 2 years supervisory/managerial experience Previous front office operations experience leading a large team of hourly employees Strong guest service skills with high attention to detail with a passion to interact with guests and handle difficult situations Demonstrated ability to resolve conflict, follow-through and serve as a trusted advisor for direct reports, peers, partners and other leaders Ability to coach, mentor and develop front-line Cast Members Identify, evaluate and improve processes to deliver better guest service and improve the cast experience Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal Strong partnership skills Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Must have strong problem-solving skills as well as strong verbal and written communication skills Highly organized, multi-tasking and time management skills with high attention to detail Proficient in basic computer functions and ability to adapt to new technology Ability to be flexible with work schedule, including weekends, variable shifts and holidays It would be a plus if you also have these skills: More than 2 years supervisory/managerial experience Disney leadership experience Deluxe/premium resort/hotel background Vacation club ownership experience Fluency in English and Japanese Education is important to us; here is what we're looking for: Required: High school degree or equivalent Preferred: Bachelor's degree in business or equivalent Benefits & Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Apr 26, 2024
Full time
SUMMARY Provides customer service to guests of hotel by supervising location during the overnight hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the hotel night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely. Enters hotel information and prints night audit reports in an accurate and timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. Date stamps, sorts, and racks incoming mail, faxes and messages. Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Accurately checks out guests and communicates departures with housekeeping staff. Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. Makes, confirms and cancels reservations via telephone, computer and in writing. Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. Posts charges such as room, food, liquor, or telephone to ledger. Deposits guests' valuables in hotel safe or safe deposit box. Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. Maintains the cleanliness and organization of the hotel lobby and front desk area. Washes, folds and properly stores laundry (depending on business unit). KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Apr 26, 2024
Full time
Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Job Summary: The Night Supervisor serves as the evening Manager on Duty responsible for working as a team with staff to ensure Five Star guest service and management at Casa Palmero. Essential Duties & Responsibilities: Check in guests and assist Front Desk Clerks with guest check-in and handle problems that arise. Posts Housekeeping room assignments. Prepare continental breakfast items and set up Follow-up on and correct any discrepancies that appear in the listed status of rooms. Bulk post group billing. Oversee or complete assigned nightly reports, including rate variance and gratuity charges. Understand and implement group and package billing requirements. Comply with all Pebble Beach Company safety and health policies and procedures. Knows, models and integrates Pebble Beach Company culture (mission, values and standards). Required Skills: Excellent customer service and communication skills. Basic math and accounting skills. Proficient in Microsoft Office. Previous experience with property management system. California drivers license with less than 2 points. Food safety and RBS certifications. Minimum 21 years of age. Desired Skills: Some customer service and/or hotel experience preferred. High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: Competitive Pay: $17.00/hour plus service charges. Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Apr 26, 2024
Full time
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Apr 25, 2024
Full time
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Apr 25, 2024
Full time
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Apr 25, 2024
Full time
Overview: $15.00/hour Are you looking for a FUN and rewarding job? Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you! Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! Working at Kings Dominion, you will have access to these amazing perks: PAID Training! FREE Uniforms! FREE Admission to Kings Dominion and other Cedar Fair Parks! FREE Tickets for family and friends! Discounts of Food and Merchandise! Work with people from all over the world! Employee-only RIDE nights, GAME nights, and FREE FOOD events! Referral bonuses - work with your friends! Numerous promotion opportunities! Joining our Food & Beverage Team means providing a positive dining expierence to our guests while maintaining safe and sanitary food practices. Responsibilities: Cedar Fair is in the business of FUN and is home to 13 unique and exciting properties, so come and join our team in Doswell, VA at Kings Dominion. Kings Dominion features unforgettable adventures and is TWO parks in one! Kings Dominion is a 400-acre park that includes a 20-acre waterpark, Soak City. We are here to make people happy! Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! We want YOU to come and join us! As a member of our team you will: Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge, and experience that will benefit your future. As a Food and Beverage Associate you will: Greet each guest with a smile! Provide excellent customer service by being friendly, attentive, and responsive to guest needs and requests. Prepare and serve food and drinks to guests in a timely and efficient manner. Stock and maintain proper inventory levels. Maintain a clean and organized workspace. Qualifications: You! Individuals with a passion and excitement about Kings Dominion! People who love helping others and will support the needs of our guests and associates. Ability to work and interact with people from diverse backgrounds. Good judgement and commitment to safety. Availability to include some weekdays, weekends, evenings, and holidays. Ability to complete and pass require Food and Beverage training.
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 25, 2024
Full time
Job Summary The Night Audit Supervisor is responsible for assisting the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically supports the Front Office functions during the overnight hours. Responsibilities QUALIFICATIONS: At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience preferred. Must be proficient in Windows operating systems Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s. Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s. Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count. Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Participate in required M.O.D. program as scheduled. Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement. Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting. Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc. Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensure implementation of all Aimbridge Hospitality policies and house rules. Understand hospitality terms. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Attend monthly all-employee team meetings and any other functions required by management. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtain all necessary information when taking room reservations. Ensure logging and delivery of all messages packages and mail in a timely and professional manner. Be aware of all rates packages and promotions currently underway. Follow and enforce all Aimbridge Hospitality hotel credit policies. Process and handle guest laundry (property specific). Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees. Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards. Establish and maintain key control system. Ensure participation within departmet for monthly Aimbridge team meeting. Focus the Guest Services Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each. Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. Conduct meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability
Apr 25, 2024
Full time
Why us? the Nines, A Luxury Collection Hotel, Portland is seeking a Night Audit Supervisor to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center , within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Job Overview Supervises Night Audit staff ensuring an efficient operation producing excellent results for our guests. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the night audit to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the overnight front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports. Balance and close all bank ticket codes, daily. Run night audit final after insuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Perform the duties of a Front Desk Clerk including express checkouts. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Experience leading a team. Knowledge/Skills Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing of CRT screen. Excellent speech communication skills required to communicate with guests over the telephone. Excellent comprehension and literacy required for reading daily reports, numbers, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits the Nines Hotel is certified Gold for Sustainability at Work . As one of Oregon's Healthiest Employers, the Nines offer perks that are comparable to progressive employers. Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. ID: 6 Position Type: Regular Full-Time Property : The Nines Outlet: Hotel Category: Front Desk & Guest Services Address : 525 SW Morrison St City : Portland State : Oregon EOE Protected Veterans/Disability