Caesars Entertainment
Las Vegas, Nevada
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
JOB SUMMARY: Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. ESSENTIAL JOB FUNCTIONS: Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel. Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures. Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance. Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate. Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons. Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements. Accurately maintains table game inventories and player win/losses. Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. QUALIFICATIONS: High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Caesars Entertainment
Anderson, Indiana
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Dealer will create and maintain a fun, entertaining, party atmosphere for extended periods of time while dealing various table games. Will provide the best service experience for customers. DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Greet each guest with a bright, genuine smile and enthusiastic verbal greeting Control pace of the game and inform the Table Games Supervisor/ Dual Rate Table Games Supervisor of any request or unusual play Generate fun and excitement at all times Exchange cash for gaming chips according to established procedures Responsible for game protection and game control. Know and abide by Indiana Gaming Commission Regulations, approved internal controls and company policies and procedures QUALIFICATIONSHigh school diploma or equivalent preferred. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games. Well-developed interpersonal skills. Must possess excellent math skills and have the ability to multi-task. Must enjoy entertaining and communicating with the public. Conduct assigned game(s) according to established procedures. PHYSICAL DEMANDSMust be able to stand and deal for extended periods of time. Must be able to consistently meet the appearance and uniform standards for this position. Responds to visual and aural cues. Must have the manual dexterity to manipulate cards. Must be able to reach, bend, twist, turn, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights CERTIFICATIONS, LICENSES AND REGISTRATIONS: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License. ACCESS TO GAMING FLOOR:Access to gaming floor required DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Caesars Entertainment
Las Vegas, Nevada
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
Job Summary: Responsible for all aspects of dealing various Poker games, such as, 'Holdem' and '7 Card Stud' while providing friendly, excellent service to every guest. Essential Job Functions: Provides prompt, accurate, and courteous service to players. Deals and runs the game at hand in accordance with departmental procedures. Maintains the pace of the poker game. Responsible for the Table Tray Bank assigned for the shift. Handles financial transactions at the poker game. Collects the poker revenue ('the rate') from the pot in accordance with departmental raking procedures. Collects the Jack Pot money from the pots in accordance with departmental Jack Pot procedures. Monitors the game at hand for customer problems. Monitors the chips and money on the game as hand. Works on the poker room floor in other capacities as directed by the Poker Floor Supervisor. Enforces poker rules at the game. Qualifications: One Year Poker dealing experience required. Greet and welcome guests, establish rapport, and provide excellent customer service. Provide excellent service consistent with the property's core service standards and brand attributes. Deal live poker games and poker tournaments. Maintain the speed of the games by continually moving the action as necessary. Ensure the poker rake is in accordance with casino and gaming regulations. Assist in all areas of the poker room and perform table fills. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Physical, Mental and Environmental Demands:Must be able sit and stand long periods of time. Must be able to maneuver to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to respond calmly and handle multiple customer demands in a fast paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers, and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status