Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Panama City 1030 E. 23rd Street Panama City , FL 32405 Overview: This position is two-fold, part-time Breakfast Attendant and part-time Room Attendant. Candidate will be trained to work in both departments. The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness. The Breakfast Attendant or (Club Floor Attendant) is responsible for providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The club floor attendant is responsible for the set up and maintaining of the breakfast buffet while insuring that all breakfast tables are kept clean and presentable at all times.This is a part-time position, but could become full time if willing to cross train. Responsibilities: Thoroughly clean and santize guest rooms on a regular schedule, daily. Remove all trash and dirty linen from public spaces, hallways, and rooms. Keep all hallways, public areas and closets clean, neat and vacuumed Restock cart with cleaning and sanitization supplies such as bleach, mops, wipes, brooms. Replenish chemical bottles. Breakfast Attendant Ensure overall cleanliness satisfaction for all rooms, public spaces, and guest touch points. Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees. Keep all work areas clean and properly stocked according to the current meal period. Keep all tables cleaned and properly set according to property specific standards. Set up and Break down of the breakfast buffet area according to established standards. Pro actively pre-bussing tables, and promptly resolving any guest requests. Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Panama City 1030 E. 23rd Street Panama City , FL 32405 Overview: This position is two-fold, part-time Breakfast Attendant and part-time Room Attendant. Candidate will be trained to work in both departments. The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness. The Breakfast Attendant or (Club Floor Attendant) is responsible for providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The club floor attendant is responsible for the set up and maintaining of the breakfast buffet while insuring that all breakfast tables are kept clean and presentable at all times.This is a part-time position, but could become full time if willing to cross train. Responsibilities: Thoroughly clean and santize guest rooms on a regular schedule, daily. Remove all trash and dirty linen from public spaces, hallways, and rooms. Keep all hallways, public areas and closets clean, neat and vacuumed Restock cart with cleaning and sanitization supplies such as bleach, mops, wipes, brooms. Replenish chemical bottles. Breakfast Attendant Ensure overall cleanliness satisfaction for all rooms, public spaces, and guest touch points. Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees. Keep all work areas clean and properly stocked according to the current meal period. Keep all tables cleaned and properly set according to property specific standards. Set up and Break down of the breakfast buffet area according to established standards. Pro actively pre-bussing tables, and promptly resolving any guest requests. Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Breakfast Attendant - Club Lounge Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the Club Lounge, where the complimentray breakfast, snacksand beverages, and everning hors d'oeuvres are served. The position will be based at the Sheraton San Jose Hotel in Milpitas, Ca. Responsibilities: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner Mon-Fri 5:30am-12pm and need to be available 4pm-9:30pm on some days Hourly wage $20.00
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Breakfast Attendant - Club Lounge Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the Club Lounge, where the complimentray breakfast, snacksand beverages, and everning hors d'oeuvres are served. The position will be based at the Sheraton San Jose Hotel in Milpitas, Ca. Responsibilities: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner Mon-Fri 5:30am-12pm and need to be available 4pm-9:30pm on some days Hourly wage $20.00
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Virginia Beach 2800 Pacific Avenue Virginia Beach , VA 23451 Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
May 02, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: La Quinta Virginia Beach 2800 Pacific Avenue Virginia Beach , VA 23451 Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Qualifications: Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, food handling procedures, and security procedures. Assist with inventories as scheduled. Follow maintenance program and cleaning schedule. Other duties as assigned. Responsibilities Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications. Qualifications Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Food safety certification preferred. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Summary: The breakfast attendant is responsible for set up and service of the daily complimentary breakfast for hotel guests according to brand standards and requirements. Must be outgoing, Friendly, Helpful and Creative. Responsibilities Other duties may be assigned Providing personalized service to all guests in a professional manner and timely fashion Taking inventory of food, beverages and supplies weekly and monthly as directed by GM. Ordering or purchasing food supplies weekly. Preparing and handling foods Cold / Hot, and beverages. Stocking coffee, juice, and milk machines or dispensers. Setting out/arranging cold and hot food up to brand standards. Clearing and cleaning tables as they are vacated. Wiping up spills and maintaining cleanliness of all appliances and counter space throughout the morning. Removing trash and maintaining the cleanliness of all trash cans in the breakfast and kitchen area. Restocking self-service food and supplies as needed to meet guest needs in a timely fashion. Washing serving equipment and returning it to storage/kitchen. All duties around preparation, set up and service of the complimentary breakfast Conduct weekly schedule for the breakfast team. Provide training and implementing all brand and health department standards. Ensure all kitchen and breakfast equipment are properly working and in good condition/contact the appropriate vendor to address any concern if needed. Reporting directly to the Assistant General Manager or General Manager. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 01, 2024
Full time
Summary: The breakfast attendant is responsible for set up and service of the daily complimentary breakfast for hotel guests according to brand standards and requirements. Must be outgoing, Friendly, Helpful and Creative. Responsibilities Other duties may be assigned Providing personalized service to all guests in a professional manner and timely fashion Taking inventory of food, beverages and supplies weekly and monthly as directed by GM. Ordering or purchasing food supplies weekly. Preparing and handling foods Cold / Hot, and beverages. Stocking coffee, juice, and milk machines or dispensers. Setting out/arranging cold and hot food up to brand standards. Clearing and cleaning tables as they are vacated. Wiping up spills and maintaining cleanliness of all appliances and counter space throughout the morning. Removing trash and maintaining the cleanliness of all trash cans in the breakfast and kitchen area. Restocking self-service food and supplies as needed to meet guest needs in a timely fashion. Washing serving equipment and returning it to storage/kitchen. All duties around preparation, set up and service of the complimentary breakfast Conduct weekly schedule for the breakfast team. Provide training and implementing all brand and health department standards. Ensure all kitchen and breakfast equipment are properly working and in good condition/contact the appropriate vendor to address any concern if needed. Reporting directly to the Assistant General Manager or General Manager. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Apr 24, 2024
Full time
Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details Our modern accommodations appeal to the long-term traveler, with suites ranging from individual studios to two-bedroom units featuring fully equipped kitchens and all the necessary amenities to ensure guests maintain the same daily routine as they do at home. Our extended-stay hotel's convenient location is next door to the Black Canyon Conference Center and near Castles N' Coasters. The Bureau of Land Management National Training Center and Grand Canyon University are also just minutes away. We help guests maintain their daily routines by providing a complimentary, hot breakfast each morning, on-site laundry, free wireless high-speed Internet access and an on-site fitness center with cardiovascular equipment, as well as an outdoor pool to stay cool during the warm temperatures. We offer one of the most welcoming extended-stay hotels in North Phoenix, TownePlace Suites Phoenix North. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan