Sonesta International Hotels Corporation
Saint Louis, Missouri
Job Description Summary To create a welcoming and relaxing environment at the pool overseeing all guest needs including serving alcoholic and non-alcoholic beverages, maintaining the cleanliness of the pool deck, and replenishing towels in a hospitable and efficient manner, following Hotel procedures, to guests at the pool. Job Description Key Job Functions Adhere to predefined drink service guidelines and be responsible for beverage familiarization. Including regular and specialty cocktails, beer, and wine selections. Control heavy volume at the pool area including checking guests in at the entrance. Greeting guests and seating guests. Anticipate guest's needs to create an amazing experience. Ability to use or learn to use coffee maker/urn, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil. Will work in the exterior of the hotel, restaurant, lounge, kitchen, and pool area with exposure to extreme temperatures and the elements. Must have complete knowledge of service time, menu, and specials. Responsible for each check and collection of payments. Responsible for clearing tables and trays on the pool deck or other assigned areas. Responsible for set-up, delivery, and presentation of all F&B orders. Responsible for maintaining the pool deck including general cleaning, watering plants, washing, and folding towels. Attend all designated staff meetings and training sessions. Perform all side work as designated by the supervisor. Efficiently and properly perform all service standards. Attend to all needs of the guests during meal periods, breakfast, lunch, and dinner. Report to the Supervisor any need for housekeeping and/or repairs of any equipment or restaurant. Must be able to communicate and maintain a positive relationship with culinary and stewarding staff. Maintain an awareness of all functions, events, and meetings taking place at any given time. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and the guest's name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates. Strong communication skills Appropriate professional appearance and demeanor Frequently standing up and moving about the facility. Frequently bending, climbing, kneeling, and moving about the facility. May be required to work nights, weekends, and/or holidays. Carrying or lifting items weighing up to 75 pounds Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
May 16, 2024
Full time
Job Description Summary To create a welcoming and relaxing environment at the pool overseeing all guest needs including serving alcoholic and non-alcoholic beverages, maintaining the cleanliness of the pool deck, and replenishing towels in a hospitable and efficient manner, following Hotel procedures, to guests at the pool. Job Description Key Job Functions Adhere to predefined drink service guidelines and be responsible for beverage familiarization. Including regular and specialty cocktails, beer, and wine selections. Control heavy volume at the pool area including checking guests in at the entrance. Greeting guests and seating guests. Anticipate guest's needs to create an amazing experience. Ability to use or learn to use coffee maker/urn, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil. Will work in the exterior of the hotel, restaurant, lounge, kitchen, and pool area with exposure to extreme temperatures and the elements. Must have complete knowledge of service time, menu, and specials. Responsible for each check and collection of payments. Responsible for clearing tables and trays on the pool deck or other assigned areas. Responsible for set-up, delivery, and presentation of all F&B orders. Responsible for maintaining the pool deck including general cleaning, watering plants, washing, and folding towels. Attend all designated staff meetings and training sessions. Perform all side work as designated by the supervisor. Efficiently and properly perform all service standards. Attend to all needs of the guests during meal periods, breakfast, lunch, and dinner. Report to the Supervisor any need for housekeeping and/or repairs of any equipment or restaurant. Must be able to communicate and maintain a positive relationship with culinary and stewarding staff. Maintain an awareness of all functions, events, and meetings taking place at any given time. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and the guest's name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates. Strong communication skills Appropriate professional appearance and demeanor Frequently standing up and moving about the facility. Frequently bending, climbing, kneeling, and moving about the facility. May be required to work nights, weekends, and/or holidays. Carrying or lifting items weighing up to 75 pounds Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room. About the Role of Pool Server: Pool Servers have an eye for detail, ensure the outdoor area is clean, actively greet guests, deliver food and drink, provide lounge set up, anticipate guests' needs, and are knowledgeable about all available cocktail and menu options. Essential functions for the role include but are not limited to: The ability to offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. The ability to provide general cleaning of the pool areas throughout the day. -The ability to provide information and assistance to hotel/resort, guests, as requested, and is familiar with all hotel services and hours of operation. The ability to report equipment malfunctions promptly and accurately. The ability to anticipate and service of guests' requirements before requests are necessary. The ability to serve and clear food and beverage items in an unobtrusive and professional manner. The ability to complete opening and closing side work as assigned and have all tables set according to standard. The ability to present menus and explanations for all menu items as well as specials of the day. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks, and completing closing readings. The ability to carry trays and bus tables. The ability to ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved. The ability to handle a guest walkout. The ability to report any accident immediately, no matter how minor, to a manager. The ability to recognize and address potential intoxicated, disruptive or undesirable guests. The ability to respond properly in any hotel emergency or safety situation. Ability to work outdoors in extreme heat, and summer conditions. Ability to stand and walk for 8+ hours. What we are looking for: As our hotel is open 24/7, 365 days a year, we expect our servers to be flexible in working mornings, evenings, weekends, and holidays. In addition to schedule, we are looking for: Knowledge of MICROS software preferred One to two years experience working in Food & Beverage preferred Positive and friendly demeanor Work authorization in the United States What we are offering you: Four Seasons believes in offering the best to the best when it comes to employee benefits! Lucrative salary! Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days! Time off plans starting at day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement! Learn more about what it is like to work at Four Seasons-visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
May 15, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown's entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room. About the Role of Pool Server: Pool Servers have an eye for detail, ensure the outdoor area is clean, actively greet guests, deliver food and drink, provide lounge set up, anticipate guests' needs, and are knowledgeable about all available cocktail and menu options. Essential functions for the role include but are not limited to: The ability to offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. The ability to provide general cleaning of the pool areas throughout the day. -The ability to provide information and assistance to hotel/resort, guests, as requested, and is familiar with all hotel services and hours of operation. The ability to report equipment malfunctions promptly and accurately. The ability to anticipate and service of guests' requirements before requests are necessary. The ability to serve and clear food and beverage items in an unobtrusive and professional manner. The ability to complete opening and closing side work as assigned and have all tables set according to standard. The ability to present menus and explanations for all menu items as well as specials of the day. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks, and completing closing readings. The ability to carry trays and bus tables. The ability to ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved. The ability to handle a guest walkout. The ability to report any accident immediately, no matter how minor, to a manager. The ability to recognize and address potential intoxicated, disruptive or undesirable guests. The ability to respond properly in any hotel emergency or safety situation. Ability to work outdoors in extreme heat, and summer conditions. Ability to stand and walk for 8+ hours. What we are looking for: As our hotel is open 24/7, 365 days a year, we expect our servers to be flexible in working mornings, evenings, weekends, and holidays. In addition to schedule, we are looking for: Knowledge of MICROS software preferred One to two years experience working in Food & Beverage preferred Positive and friendly demeanor Work authorization in the United States What we are offering you: Four Seasons believes in offering the best to the best when it comes to employee benefits! Lucrative salary! Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days! Time off plans starting at day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement! Learn more about what it is like to work at Four Seasons-visit us: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Server, Part Time Sunset Hills, MO, USA ABOUT FRIENDSHIP VILLAGE SUNSET HILLS Industry: Healthcare Social: Company Website DESCRIPTION Description ($500 Sign-On Bonus!) As a Server at Friendship Village you will be a member of a 5 STAR Food and Beverage Team at one of the Nation's Top Senior Living Communities. Servers will provide exceptional table service to Residents in a vibrant and professional manner, always offering them the BEST service imaginable! Servers will work in a positive team-oriented environment with no late nights and surrounded by helpful coworkers. Friendship Village offers every employee assistance in personal and professional growth, amazing benefits and endless opportunity! Essential Job Functions: 1. Sets tables and maintains work stations in proper order. 2. Takes orders, provides service and requested items both graciously and courteously. 3. Clears dishes from tables during and after meal service. 4. Answers pertinent questions about menu items. 5. Prepares therapeutic desserts and salads, as required. 6. Transports hot and cold foods to and from the Village Care Center, as needed. 7. Transports all required non-food items to and from the Village Care Center, main dining room, and bistro, as needed. 8. Maintains sanitation, hygiene and safety standards. Other Duties: 1. Assists in maintaining a high level of customer service for our residents and their guest. 2. Assists with dish washing and distribution of clean dishes if needed. 3. Maintains acceptable standards of personal hygiene and complies with department dress code. 4. Completes all assigned cleaning tasks. 5. Maintains station equipment and work area in safe and sanitary conditions. 6. Attends in-service training and education sessions as assigned. 7. Performs specific work duties and responsibilities as assigned by supervisor. Requirements 1. Ability to read, write, and speak English, perform simple arithmetic, and follow written or oral instructions in English. 2. Experience waiting tables in a hotel, restaurant or club with fine dining preferred, but not required. Will train on-the-job. 3. Ability to interpret and explain the menu, refer or answer questions, coordinate the meal service process and respond to request. 4. Ability to work in close cooperation with residents, guest, visitors, families, supervisor and peers. Requires courtesy, tact and graciousness. 5. Fundamental understanding of hospitality, customer service, table service techniques, personal hygiene and appearance. PI-2242
May 14, 2024
Full time
Server, Part Time Sunset Hills, MO, USA ABOUT FRIENDSHIP VILLAGE SUNSET HILLS Industry: Healthcare Social: Company Website DESCRIPTION Description ($500 Sign-On Bonus!) As a Server at Friendship Village you will be a member of a 5 STAR Food and Beverage Team at one of the Nation's Top Senior Living Communities. Servers will provide exceptional table service to Residents in a vibrant and professional manner, always offering them the BEST service imaginable! Servers will work in a positive team-oriented environment with no late nights and surrounded by helpful coworkers. Friendship Village offers every employee assistance in personal and professional growth, amazing benefits and endless opportunity! Essential Job Functions: 1. Sets tables and maintains work stations in proper order. 2. Takes orders, provides service and requested items both graciously and courteously. 3. Clears dishes from tables during and after meal service. 4. Answers pertinent questions about menu items. 5. Prepares therapeutic desserts and salads, as required. 6. Transports hot and cold foods to and from the Village Care Center, as needed. 7. Transports all required non-food items to and from the Village Care Center, main dining room, and bistro, as needed. 8. Maintains sanitation, hygiene and safety standards. Other Duties: 1. Assists in maintaining a high level of customer service for our residents and their guest. 2. Assists with dish washing and distribution of clean dishes if needed. 3. Maintains acceptable standards of personal hygiene and complies with department dress code. 4. Completes all assigned cleaning tasks. 5. Maintains station equipment and work area in safe and sanitary conditions. 6. Attends in-service training and education sessions as assigned. 7. Performs specific work duties and responsibilities as assigned by supervisor. Requirements 1. Ability to read, write, and speak English, perform simple arithmetic, and follow written or oral instructions in English. 2. Experience waiting tables in a hotel, restaurant or club with fine dining preferred, but not required. Will train on-the-job. 3. Ability to interpret and explain the menu, refer or answer questions, coordinate the meal service process and respond to request. 4. Ability to work in close cooperation with residents, guest, visitors, families, supervisor and peers. Requires courtesy, tact and graciousness. 5. Fundamental understanding of hospitality, customer service, table service techniques, personal hygiene and appearance. PI-2242