Front Desk Specialist
Non-profit organization is Uptown Charlotte has several positions for front desk specialists to support the daily management of the facility. Positions are available for 1 st , 2 nd and 3 rd Shift.
This is a contract to Hire position with a payrate of $16.00 with a good benefits program once you are permanent located in the East Side of Uptown Charlotte NC.
ESSENTIAL FUNCTIONS
- Provides basic needs assistance to guests accessing the facility.
- Must show up for work consistently, on time and be trustworthy.
- Friendly, courteous, and welcoming while always greeting our guests.
- Remain professional under pressure and demonstrate responsible decision making in stressful and unexpected situations
- Patience, creativity, flexibility, and compassion
- Sensitivity to persons with disabilities and other minority populations
- Sensitive to cultural, economic, gender, and sexual orientation differences
- Explain program requirements to new guests
- Monitors facility activities to ensure a smooth delivery of services, effective and safe facility operations, and coordination of care with case managers and other agency personnel.
- Communicate effectively with guests in a professional and trauma informed manner.
- Completes data entry, incident reports, daily log, and other paperwork .
OTHER RESPONSIBILITIES
- Adhere to the schedule and work shifts as assigned.
- Role model positive, professional behavior including appearance and communication with others, including and especially in difficult conversations
- Document in shelter email shift communications thoroughly and diligently situations of note that occur during each shift, information if shared will be helpful in meeting the individual needs of individual guests, concerns that arose, etc.
- Complete ongoing training and education related to Low Barriere, Housing first and other best practices approach
- Completes HMIS training within the first 30 days
- Perform house-keeping duties tasks as needed
- Perform other duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
- A Bachelor's degree preferred
- High school diploma or equivalent is required.
- Experience working with homeless or low income populations and experience working facilities supporting homeless or low income are preferred.
- Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
- Ability to communicate effectively orally and in writing.
- interact appropriately with service partners, governmental agencies, volunteers, visitors, and clients.
Key Words:
Front desk
Housekeeping
Work Safety
Safety
Hospitality
Customer Service
Bachelor's Degree Requirement: Yes
