Custodial Operations Manager

Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in "Green Building" methodology with a core management team that has over 50 years' experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

Responsible for overseeing and managing all aspects of custodial operations. Your primary goal is to ensure a clean, safe, and well-maintained environment for employees, visitors, and clients. This role requires strong leadership, organizational skills, and a keen attention to detail. And to drive the growth of the custodial services division within the company.

Key Responsibility

• Foster a positive and inclusive work environment, promoting teamwork and professional development among staff.
• Schedule and coordinate work assignments to ensure adequate coverage and efficient use of resources.
• Cultivate and maintain strong relationships with existing clients, understanding their needs, and ensuring high levels of customer satisfaction.
• Act as the main point of contact for clients, addressing inquiries, concerns, and providing effective solutions.
• Specify the types of cleaning tasks, frequency, and any additional services offered (e.g., carpet cleaning, window washing).
• Provide details about the number of staff required for the job, including their roles and responsibilities.
• Break down the costs for different services if applicable.
• Responsible for the types and cost of cleaning supplies and equipment for each project.
• Define key performance indicators (KPIs) that will be used to measure the quality of our services.
• Serve as the main point of contact for clients, addressing inquiries, concerns, and providing
• Supervise and lead a team of custodial staff, including hiring, training, and performance management.
• Develop and implement custodial procedures, protocols, and standards to maintain a high level of cleanliness and hygiene.
• Oversee daily cleaning operations, including but not limited to dusting, vacuuming, mopping, and waste disposal.
• Ensure compliance with safety and health regulations and implement best practices for custodial operations.
• Develop and manage the custodial budget, including forecasting and monitoring expenses related to staffing, equipment, and supplies.
• Identify cost-saving opportunities without compromising the quality of services.
• Conduct regular inspections and quality assessments of custodial services to ensure adherence to established standards.
• Address and resolve issues related to cleanliness, safety, or any other concerns promptly.
• Liaise with vendors and suppliers to procure cleaning supplies and equipment at competitive prices.
• Evaluate and negotiate contracts to ensure cost-effectiveness and quality of products and services.
• Coordinate maintenance and repairs for custodial equipment to ensure proper functionality and longevity.
• Responsible for Landscaping, Snow Removal Services, and other facility support services
• Implement preventive maintenance programs to minimize downtime.
• Maintain open communication channels with other departments, building occupants, and management to address any custodial-related concerns.
• Provide regular updates and reports on custodial operations.
• Assist the Director of Operations with Operations and Maintenance