Job Description
The Leadership Team at Hand & Stone Massage and Facial Spa is dedicated to providing outstanding customer service in a team-oriented environment. Spa Associates are vital in helping achieve this goal, as they are the first introduction many clients have to Hand & Stone. This is a 25-30 hour per week position, with a competitive hourly wage as well as the opportunity to earn commission. The ideal candidate for this job will possess confidence while selling the Hand & Stone Lifestyle Program, and be able to provide superlative customer service. The primary duties for our Spa Associates are: Greet all clients as they enter the spa Check clients in and out efficiently and cordially Answer the telephone and manage the appointment book Communicate the needs of clients to the therapists or estheticians Present and sell the Hand & Stone Lifestyle Program to all clients Perform follow-up and appointment confirmation calls to clients Assist with daily spa maintenance tasks, including filing paperwork, doing laundry, and light cleaning and organizing Aid Leadership Team in developing and implementing growth strategies for Hand & Stone Experience and skill requirements: 2-4 years sales/retail experience, salon/spa experience preferred but not required Must be a self-starter who enjoys working with the public Be able to participate in a team- and goal-driven environment Must have excellent communication and interpersonal skills Comfortable working in a fast paced environment; multi-tasking is a must Must show proficiency in basic computer skills Some night and weekend hours necessary Experience with the Millennium Point of Sale System or similar retail program a plus With over 350 locations nationwide Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
