Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Omni Charlotte Hotel is seeking a Barback to join our outdoor Rooftop Coin Bar this summer! This Barback role will ensure creating amazing beverage experiences for guests by maintaining the highest standards and promoting efficient, professional bar service. We are looking for motivated and energetic individuals who love contributing to a winning team. If you are an experienced barback in a sports bar, restaurant, or hotel we would love to speak with you about this role. The stunning Rooftop Coin Bar will be reopening this Spring! If you love hospitality, creating amazing guest experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list! Assist Bartenders in all F&B Tasks including but not limited to bar set-up, stocking and opening and closing. Greet all guests promptly, in a friendly manner. Maintain a clean and organized work area. Stocking the bar stations to par, requisitioning items and maintaining a par level of liquor bottles. Maintain clean and polished glassware as needed. Become completely familiar with the liquors and beers sold in the bar. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Thank every guest upon department and invite them to return. Complete any other duties as directed by F&B management. Must have good customer service and communication skills Maintain a professional business appearance, attitude, and performance Prior bar experience is preferred, but not required Some restaurant experience is strongly preferred, but not required Positive attitude, team player mindset and good work ethic A valid TIPS or RASP Certification and ServSafe Food Handler certification are required. Must live within 100 miles of the recruiting area. Exposure to inside and outside working conditions, including hot and cold tempertures. Exposure to cleaning chemicals and food/beverage items. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the . If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 24, 2024
Full time
Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Omni Charlotte Hotel is seeking a Barback to join our outdoor Rooftop Coin Bar this summer! This Barback role will ensure creating amazing beverage experiences for guests by maintaining the highest standards and promoting efficient, professional bar service. We are looking for motivated and energetic individuals who love contributing to a winning team. If you are an experienced barback in a sports bar, restaurant, or hotel we would love to speak with you about this role. The stunning Rooftop Coin Bar will be reopening this Spring! If you love hospitality, creating amazing guest experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list! Assist Bartenders in all F&B Tasks including but not limited to bar set-up, stocking and opening and closing. Greet all guests promptly, in a friendly manner. Maintain a clean and organized work area. Stocking the bar stations to par, requisitioning items and maintaining a par level of liquor bottles. Maintain clean and polished glassware as needed. Become completely familiar with the liquors and beers sold in the bar. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Thank every guest upon department and invite them to return. Complete any other duties as directed by F&B management. Must have good customer service and communication skills Maintain a professional business appearance, attitude, and performance Prior bar experience is preferred, but not required Some restaurant experience is strongly preferred, but not required Positive attitude, team player mindset and good work ethic A valid TIPS or RASP Certification and ServSafe Food Handler certification are required. Must live within 100 miles of the recruiting area. Exposure to inside and outside working conditions, including hot and cold tempertures. Exposure to cleaning chemicals and food/beverage items. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the . If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
Summary: The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. • Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. • Work with Security or other hotel associates in maintaining calm and order in the hotel. • Provide leadership to overnight housekeeping associates. • Communicate with incoming shift. • Complete spreadsheets. • Assign specific duties to staff for efficient operation of department. • Oversee department in absence of Department Manager. • Ensure that all associates have proper supplies, equipment and uniform. • Capable of performing all hourly functions and operating all equipment in department. • Assist in training new associates and cross-training existing associates according to the Certification Program. • Assist in interviewing and hiring new associates for the department. • Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. • Train associates on safety standards and enforce those standards on a consistent basis. • Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. • Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. • Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. • Represent department at staff meetings as required. • Know laws concerning treatment of trespassers • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. • Respond to pages and radio calls immediately. • Complete basic mathematical calculations including adding, subtracting, multiplying and dividing • Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. • Audit guest checks for pricing and sales tax errors. • Prepare the gross revenue report for all hotel managers. • Ensure that trail is in balance by the close of each shift. • Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. • Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. • Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. • Prepare the daily food & beverage sales summary and distribute to management. • Prepare over/short report for accounting and restaurant. • Protect confidential information. • Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. • Act as the manager on duty for the third shift, if applicable. • Balance credit cards daily. • Must be able to operate hotel van, if applicable. • Ensure security and confidentiality of all guest and hotel information and material. • Practice energy conservation at all times. • Notify manager/AYS of maintenance issues. • Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. • Attend work on time as scheduled and adhere to attendance policy. • Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. • Report unsafe conditions and suspicious activity to Loss Prevention/Management. • Wear uniform, including nametag at all times in accordance with the Standards of Appearance. • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. • Follow proper key control procedures • Work nights, weekends, and holidays as necessary. • Perform other duties as assigned. Other Information COMPETENCIES • Job Knowledge • Flexibility/Adaptability • Quality of Work • Perseverance • Quantity of Work • Organization Skills • Guest Focus/Customer Service • Effort • Reliability/Dependability • Judgment/Problem Solving • Motivation/Initiative • Cooperation/Teamwork SKILLS • Must pass certification quiz/test for position. • If applicable, must hold valid driver's license and maintain acceptable driving record EDUCATION/EXPERIENCE None required WORKING CONDITIONS • Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear. FULL TIME BENEFIT OVERVIEW • Medical, Dental, and Vision • Life Insurance • Employee Assistance Program (EAP) • 401(k) • Vacation and Paid Time Off (PTO) • Tuition Reimbursement • Complimentary and Discounted Rooms Location Code: 2556
May 24, 2024
Full time
Summary: The Night Audit Supervisor oversees the Night Audit function and reconciles the hotel's revenue while ensuring the figures balance. Responsibilities • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. • Supervise Night Audit Staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. • Work with Security or other hotel associates in maintaining calm and order in the hotel. • Provide leadership to overnight housekeeping associates. • Communicate with incoming shift. • Complete spreadsheets. • Assign specific duties to staff for efficient operation of department. • Oversee department in absence of Department Manager. • Ensure that all associates have proper supplies, equipment and uniform. • Capable of performing all hourly functions and operating all equipment in department. • Assist in training new associates and cross-training existing associates according to the Certification Program. • Assist in interviewing and hiring new associates for the department. • Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy. • Train associates on safety standards and enforce those standards on a consistent basis. • Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. • Use wet floor signs as required. Use personal protective equipment. D Promote teamwork and associate morale. Treat people with respect. D Recognize associate successes via the WLS Recognition Program. • Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. • Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately. • Represent department at staff meetings as required. • Know laws concerning treatment of trespassers • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location of fire extinguishers. • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment. • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. • Respond to pages and radio calls immediately. • Complete basic mathematical calculations including adding, subtracting, multiplying and dividing • Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all over/shorts to management. Comply with all hotel and department accounting procedures. • Audit guest checks for pricing and sales tax errors. • Prepare the gross revenue report for all hotel managers. • Ensure that trail is in balance by the close of each shift. • Prepare a summation of all house charges and all credit card vouchers accepted by the hotel. The aggregate total is reconciled with the trail balance. • Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet. • Verify that all food & beverage figures have been accounted for by cash, charge, or corrections. • Prepare the daily food & beverage sales summary and distribute to management. • Prepare over/short report for accounting and restaurant. • Protect confidential information. • Post all late charges and all guest check corrections to guest folios for 3:00 AM express check- outs. • Act as the manager on duty for the third shift, if applicable. • Balance credit cards daily. • Must be able to operate hotel van, if applicable. • Ensure security and confidentiality of all guest and hotel information and material. • Practice energy conservation at all times. • Notify manager/AYS of maintenance issues. • Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. • Attend work on time as scheduled and adhere to attendance policy. • Utilize property Service Recovery/Defect Tracking processes. Input defects into computer system. • Report unsafe conditions and suspicious activity to Loss Prevention/Management. • Wear uniform, including nametag at all times in accordance with the Standards of Appearance. • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). • Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. • Follow proper key control procedures • Work nights, weekends, and holidays as necessary. • Perform other duties as assigned. Other Information COMPETENCIES • Job Knowledge • Flexibility/Adaptability • Quality of Work • Perseverance • Quantity of Work • Organization Skills • Guest Focus/Customer Service • Effort • Reliability/Dependability • Judgment/Problem Solving • Motivation/Initiative • Cooperation/Teamwork SKILLS • Must pass certification quiz/test for position. • If applicable, must hold valid driver's license and maintain acceptable driving record EDUCATION/EXPERIENCE None required WORKING CONDITIONS • Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear. FULL TIME BENEFIT OVERVIEW • Medical, Dental, and Vision • Life Insurance • Employee Assistance Program (EAP) • 401(k) • Vacation and Paid Time Off (PTO) • Tuition Reimbursement • Complimentary and Discounted Rooms Location Code: 2556
Location Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Job Description Omni Charlotte Hotel is seeking a Barback to join our outdoor Rooftop Coin Bar this summer! This Barback role will ensure creating amazing beverage experiences for guests by maintaining the highest standards and promoting efficient, professional bar service. We are looking for motivated and energetic individuals who love contributing to a winning team. If you are an experienced barback in a sports bar, restaurant, or hotel we would love to speak with you about this role. The stunning Rooftop Coin Bar will be reopening this Spring! If you love hospitality, creating amazing guest experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list! Responsibilities Assist Bartenders in all F&B Tasks including but not limited to bar set-up, stocking and opening and closing. Greet all guests promptly, in a friendly manner. Maintain a clean and organized work area. Stocking the bar stations to par, requisitioning items and maintaining a par level of liquor bottles. Maintain clean and polished glassware as needed. Become completely familiar with the liquors and beers sold in the bar. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Thank every guest upon department and invite them to return. Complete any other duties as directed by F&B management. Qualifications Must have good customer service and communication skills Maintain a professional business appearance, attitude, and performance Prior bar experience is preferred, but not required Some restaurant experience is strongly preferred, but not required Positive attitude, team player mindset and good work ethic A valid TIPS or RASP Certification and ServSafe Food Handler certification are required. Must live within 100 miles of the recruiting area. Exposure to inside and outside working conditions, including hot and cold tempertures. Exposure to cleaning chemicals and food/beverage items. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .
May 20, 2024
Full time
Location Charlotte Hotel The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Job Description Omni Charlotte Hotel is seeking a Barback to join our outdoor Rooftop Coin Bar this summer! This Barback role will ensure creating amazing beverage experiences for guests by maintaining the highest standards and promoting efficient, professional bar service. We are looking for motivated and energetic individuals who love contributing to a winning team. If you are an experienced barback in a sports bar, restaurant, or hotel we would love to speak with you about this role. The stunning Rooftop Coin Bar will be reopening this Spring! If you love hospitality, creating amazing guest experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor's 2019 Best Places to Work list! Responsibilities Assist Bartenders in all F&B Tasks including but not limited to bar set-up, stocking and opening and closing. Greet all guests promptly, in a friendly manner. Maintain a clean and organized work area. Stocking the bar stations to par, requisitioning items and maintaining a par level of liquor bottles. Maintain clean and polished glassware as needed. Become completely familiar with the liquors and beers sold in the bar. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Thank every guest upon department and invite them to return. Complete any other duties as directed by F&B management. Qualifications Must have good customer service and communication skills Maintain a professional business appearance, attitude, and performance Prior bar experience is preferred, but not required Some restaurant experience is strongly preferred, but not required Positive attitude, team player mindset and good work ethic A valid TIPS or RASP Certification and ServSafe Food Handler certification are required. Must live within 100 miles of the recruiting area. Exposure to inside and outside working conditions, including hot and cold tempertures. Exposure to cleaning chemicals and food/beverage items. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .